• Asia pacific journal of information systems
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• 제25권3호
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• pp.597-625
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• 2015

Prior research has emphasized the significant effect of service orientation on organizational performance. However, little research on service orientation has been conducted in the financial field, including the investment management service industry in which high quality service for clients is required. In this paper, we propose a research model that centers on the concept of service orientation as a type of dynamic capability affecting firm performance. The research variables include job competency, risk management capability, operational capability, service orientation, and service performance. We assume that service orientation partially mediates the effects of risk management capability and operational capability on service performance. To test the model, we collected data from 391 fund managers in 86 teams (37 investment management companies) and analyzed it with partial least squares (PLS) method. Each of the 391 fund managers was asked to answer team level measures, which is effective for team level analysis. We find that job competency positively affects both risk management capability and operational capability, which in turn affect service orientation. Risk management capability and operational capability are assumed to directly affect service performance. However, risk management capability does not influence perceived service performance, whereas operational capability does affect it. This result indicates that risk management capability does not directly affect service performance. However, via service orientation, considering that risk management inconveniences customers and is geared to enhance service orientation, service performance is positively affected. Operational capability does not influence service orientation, whereas it affects perceived service performance. This result reveals that operational capability directly affects firm performance. As expected, service orientation significantly affects the service performance perception of fund managers. This study contributes to the literature by introducing service orientation to the financial industry and measures and tests team-level service performance. Our findings also provide insights to practitioners because to enhance team performance, managers must focus on service orientation in addition to operational capability.

• 품질경영학회지
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• 제51권2호
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• pp.203-221
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• 2023

Purpose: The purpose of the research is to explore the role of social media in attracting international patients for cosmetic services in South Korea during the COVID-19 pandemic. The study aims to conceptualize social media as an effective marketing tool for minimizing perceived risks associated with cosmetic services and increasing patient satisfaction. Methods: The study validated proposed hypotheses using the PROCESS macro for SPSS with overseas patients who received cosmetic treatment in private Korean plastic surgery clinics in Busan. Results: This study found that information delivery capability reduced perceived risk and contributed to patient satisfaction, while communication capability did not show any significant relationship with perceived risk and satisfaction. In addition, information delivery capability had a significant direct effect on patient satisfaction, but communication capability did not. Conclusion: It is expected that the outcomes of this study will broaden our understanding of the use of social media in reducing perceived risk and increasing satisfaction.

• 한국건설관리학회논문집
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• 제10권5호
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• pp.85-94
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• 2009

최근 국내의 건설회사는 건설경기 침체와 국제금융시장의 연이은 악재로 인해 많은 어려움을 호소하고 있어, 보다 더 세계화되고 국제 경쟁력을 갖춘 건설생산체계를 요구하고 있는 실정이다. 과거 우리나라 건설산업의 선진화 도구로 건설사업관리(CM) 제도가 도입되었다. 하지만, 전 방위적인 노력에도 불구하고 용역형 건설사업관리(CM for Fee)에 국한된 모습을 보이고 있다. 이에 따라 발주방식의 다양성이 요구되고 책임형 건설사업관리(CM at Risk) 발주방식의 도입 필요성이 제기되고 있다. 따라서 본 연구에서는 책임형 건설사업관리 발주방식의 수행 가능성이 높은 대형건설회사를 대상으로 경험과 지식수준, 건설사업관리 세부업무의 중요도 및 현재 역량과 미래 요구 역량수준을 각각 건축분야와 토목분야로 나누어 분석하였고, 이에 따른 역량 강화를 위한 항목을 도출하였다.

• 대한안전경영과학회지
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• 제16권3호
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• pp.81-88
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• 2014

A number of screening tools have been developed to evaluate the human balance capability. Many of them were designed to identify the elderly with falling risk. Three different screening tools, which have been well used many clinical fields, were used in this study. The purpose of this study was to evaluate balance capability in facilities maintenance workers in korea. There were no statistical significance between male and female when evaluated with three different screening tools. However, significant differences were found among the age groups irrespective of gender when evaluated with three different screening tools. The results of three different screening tools in korea showed poor values compared with previous results. These results revealed that facilities maintenance workers faced more critical falling risk in korea.

• 한국신뢰성학회지:신뢰성응용연구
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• 제9권3호
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• pp.165-176
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• 2009

The risk management case is an organization's formal arrangement to ensure the safety of its work activity within risk management system. It allows an organization to demonstrate its capability in achieving its safety objectives and in meeting regulatory requirements. This paper presents how the safety assessments are described, prepared and maintained to meet the criteria specified by the upcoming safety regulations. We propose the elements of risk management system that include arrangements for the ongoing identification of hazards, assessment of risks and the implementation of necessary control measures.

• 통상정보연구
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• 제14권2호
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• pp.295-315
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• 2012

본 연구에서는 기업의 핵심 요소로 꼽히고 있는 IT(information technology) 역량과 공급체인의 위험관리 요인과 기업의 사업성과 간의 구조적 관계를 규명하였다. 이를 위해서 공급체인 위험관리를 수행하고 있는 153개 기업들을 대상으로 설문조사를 진행하였고, 구조방정식모형(Structural equation model)으로 실증분석을 하였다. 먼저 기업의 IT 인프라 요인을 선행변수로, IT 활용과 공급체인 위험관리의 요인을 매개변수로 설정하였다. 기업의 사업성과 요인과 함께 연구모형에 포함시켜 실증분석을 한 결과 다음과 같은 연구결과를 얻었다. 첫째, 기업의 IT 인프라 요인은 기업의 IT 활용과 위험관리요인에 정(+)의 영향을 미쳤다. 둘째, 기업의 IT 활용 요인은 기업의 사업성과 요인에 정(+)의 영향을 미쳤다. 셋째, 공급체인의 위험관리 요인은 기업의 사업성과에 정(+)의 영향을 미쳤다. 이는 기업이 IT 인프라에 대한 투자가 이루어졌을 때 IT 활용의 수준과 위험관리의 수준이 높아져 기업의 사업성과를 향상시킬 수 있고, IT 인프라를 구축하여 공급체인 위험관리의 수준을 향상시키지만 IT 활용 수준이 높아진다고 해서 위험관리의 수준이 높아지는 것은 아니라는 연구결과를 도출하였다. 본 연구는 최근 SCM 구축 기업들의 IT 활용과 위험관리 수준의 사업성과에 영향을 미치는 것에 향후 공급체인 위험관리의 효과적인 실행을 고려한 연구가 진행되어야 하겠다.

• 한국건설관리학회논문집
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• 제21권2호
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• pp.79-87
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• 2020

국내 시공책임형 건설사업관리(CMAR) 시장은 2019년 12월 현재 국토교통부 주도하에 수행된 시범사업을 종료하고 본 사업으로 전환되는 시점에 있으며, 발주방식의 다각화와 건설기술의 고도화를 위해 지속적으로 성장할 것으로 예측된다. 본 연구는 건설사의 CMAR 수행을 위한 자가 역량평가 도구를 개발하여 역량 수준을 평가함으로써, 수행역량을 향상하기 위해 수행되었다. CMAR 시범사업에 참여한 기업을 대상으로 수행단계와 관리영역에 따라 표준 핵심역량과 요소 기술역량을 규정하여 평가한 결과, 설계전단계 및 계약구매단계의 사업관리일반 역량이 시공단계에 비해, 설계이전 단계의 품질관리 영역이 타 영역에 비해 낮게 평가되었다. 또한 GMP를 기초로 한 시공단계의 사업비 관리영역은 높은 중요도에 비해 역량수준이 낮게 평가되었으며, 요소기술 역량에 해당하는 의사조정, 수행절차 최적화, 목표가치 달성역량 등도 초기 기술 적용수준으로 평가되어, 지속적인 역량향상이 요구된다.

• 시스템엔지니어링학술지
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• 제7권1호
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• pp.43-51
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• 2011

SE generally defines approaching ways of conducting identification, verification and integration of an optimized product and process solution to meet customer's needs by leveraging organizational competency in engineering and management. To successfully develop a new product under mass production contract, it is important to efficiently carry out the program by ensuring that three major competencies are secured; core technology, system integration, and program management. For successful implementation of tasks in the three areas, systematic execution is called for, which requires identifying risk factors in advance. In particular, comprehensive risk management role and responsibility is required for program management. Success of a development program is determined by complex elements of human resources, organization culture, and overall competency of an organization in technology and program management, including capability of the program manager. In this paper, a risk management solution is suggested to lead a program to success with a more efficient way through actual risk management by the concept of SE around the above three areas.

• 한국신뢰성학회지:신뢰성응용연구
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• 제10권1호
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• pp.73-91
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• 2010

All activities relate to railway traffic involve risk and that these arise from a combination of the nature of operating activities. Proper management system is required to provide the organizational capability to reveal, analyse and address these weaknesses over time and in reasonably practicable ways, which will determine the rate at which risks can be further reduced. This paper presents a systematic risk analysis approach to safety planning and decision making, informed by a range of risk assessment techniques. An railway organization's safety management system is also presented that shows the approaches taken to minimize the external risks, and identify the shared risks and explain how they will be controlled through collaboration with others.

• 유통과학연구
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• 제21권5호
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• pp.43-51
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• 2023

Purpose: The current research investigates the beneficial impacts of supply chain innovation and risk management on the competitive advantage of organizations, based on the resource-based theory (RBT) framework. Research Design, Data, and Methodology: 14 survey items were included in the study's questionnaire, utilizing a random sampling technique to gather data from 239 leaders and managers employed by various steel trading firms in Vietnam. In order to validate the data and examine relationships, the collected data is analyzed using structural equation modeling, confirmatory factor analysis, and reliability analysis via SPSS 22.0 and AMOS 22.0 software. A fictitious system has been suggested. Results: According to the findings, the most positive influence on competitive advantage is supply chain innovation, followed by risk management capability, having the second greatest positive influence. Conclusions: Some conclusions are drawn based on the research's findings in order to assist managers in realizing the significance and necessity of giving attention to supply chain innovation and improving risk management capabilities, both of which are essential components for achieving the competitive advantage of an organization.