• 한국인터넷방송통신학회논문지
• /
• 제11권5호
• /
• pp.113-130
• /
• 2011

하루가 멀게 발달하고 있는 정보통신기술은 정치, 경제, 사회, 문화의 각 방면에 커다란 영향을 미치고 있다. 특히 경제활동 분야에서 두드러진 변화를 가져오고 있으며 그 대표적인 예가 신속성과 효율성에 있어서 기존의 상거래 관행을 혁신적으로 변화시키고 있는 전자상거래라 할 수 있다. 이에 따라 기업들은 경쟁력 강화를 위한 핵심수단으로 전자상거래의 활성화를 추진하고 있으며 인터넷은 이제 정보의 바다라는 개념에서 벗어나 비즈니스의 격전장이 되고 있다. 그러나 전자상거래의 발달에 따라 파생하는 부당거래 등 문제점도 적지 않아 관련업체들은 이를 극복하기 위해 다양한 시스템을 구축시켜 업무의 효율성 및 비용 손실을 최소화하고 있다. 특히 비대면 형태로 이루어지는 온라인 거래에서 부적절한 거래를 효과적으로 제어하기 위해 실시간 모니터링을 통한 거래 승인제한 및 대금지급 보류 등을 처리하고 구매자와 판매자에게 SMS, E-mail 또는 유선을 통해 신속하게 관련 정보를 제공하고 있다. 거래에 대한 수수료를 수익으로 창출하는 오픈마켓의 경우 부당거래로 인해 발생되는 손실은 브랜드 이미지에 치명적 손상을 가져온다. 따라서 본 연구는 오픈마켓에 연동된 전자결제 시스템을 살펴보고 부당거래를 방지하기 위한 FDS(Fraud Detection System)에 대해 연구하고자 한다. 또 부당거래 방지를 위해 쇼핑몰과 오픈마켓에 연동된 PG(Payment gateway) System을 통해 리스크를 관리하는 FDS(Fraud Detection System)의 운영 형태를 연구하였다. 부당거래관리시스템 운영은 비대면 거래에서 발생 할 수 있는 피해자를 미연에 방지하고 올바른 온라인 거래문화 형성에 기여하고 있지만 궁극적으로 법률적 방안에 대한 여러 각도의 고민을 통한 소비자 보호에 관한 연구도 필요하다. 본 연구는 특정 오픈마켓에 적용된 사례이므로 여러 쇼핑몰에 적용된 시스템에 대해 살펴 볼 뿐만 아니라 이와 더불어 해외 비슷한 사례연구를 통해 국내 관련 시스템 개선에 거울로 삼을 필요가 있다.

• 유통과학연구
• /
• 제13권4호
• /
• pp.65-76
• /
• 2015

Purpose - This article aims to present and test a model regarding franchisors' supporting activities that may positively influence franchisees' attitude toward the franchising headquarter and their own business performance. Moreover, the authors examine the moderating effect of competitive intensity between franchisee attitude and business performance. Most previous research focused on behavioral performance measurements such as satisfaction, trust, and commitment. There are few empirical studies that focus on financial performance data because it is difficult to determine a relational mechanism between behavioral and financial performance. Moreover, financial data is confidential and difficult to collect in many cases. However, this study measures financial performance (e.g., sales revenue per square meter) differently than most previous research, which is mostly focused on the behavioral performance measurements. Research design, data, and methodology - To test our hypotheses, we selected 137 franchisee managers who are running chains of one of the foremost bakery franchise brands in South Korea. This study carefully investigated the reliability, content validity, convergent validity, and discriminant validity of the proposed instrument by analyzing the data obtained from the samples. The data was analyzed using the AMOS structural equation modeling program. Results - The results indicated that: non-financial support activities (e.g., information exchange and communication) had a positive impact on the franchisee attitude toward the franchising headquarter. The franchisee attitude in turn had a positive effect on the headquarters' business performance. Furthermore, competitive intensity could enhance the relationship between franchisee attitude toward franchising headquarter and business performance in a local franchise market. However, financial support activities (e.g., rewards and promotional support) and training had no relationship with either franchisee attitude or business performance. Conclusions - This study provides some practical implications to franchisors in terms of franchise operation and store opening strategies. With respect to the franchise operation strategy, franchisors need to focus on non-financial rather than financial support. Most franchisees consider the necessity of financial support activities and not their sufficiency because these activities are specified in their franchise contract. In addition, it is important for franchisees to maintain a positive attitude for the franchise headquarters. The franchisees with a positive attitude for the franchisor can show a high degree of solidarity for various support activities, and it consequently determines franchisees' sales performance. In terms of franchise store opening strategy, this study suggests an additional criterion that can be considered in determining the location of direct and non-direct management stores (e.g., franchisees' stores). In this research, franchise stores located within high level of competitive intensity are shown to have a high relationship between franchisee attitudes of franchisor support activities and business performance compared to the franchisees located within low competitive intensity level. This result shows that opening non-direct franchise stores is more effective than direct stores in higher competitive market situations. Research contribution, implications, and further research directions are discussed at the end of the paper.

• 한국방재안전학회논문집
• /
• 제12권4호
• /
• pp.27-41
• /
• 2019

본 연구는 안전 신문고 제도의 효과를 분석하기 위해 2014년 9월 ~ 2019년 7월까지 접수된 안전신고 데이터 분석을 수행하고 해당 데이터를 통해 안전신고 성과를 측정할 수 있는 항목을 선정하여 4대 불법 주정차 주민신고제 도입에 대한 효과, 도로교통사고 기반의 원단위법을 이용한 효과 분석을 수행하였다. 2019년 10월까지 49개 기초자치단체의 4대 불법 주정차 주민 신고제 도입 후 약 60% 정도 단속 단가가 감소되었으며, 단속인력에 대한 신고 1건의 가치는 21만 3천원/건으로 도출되었다. 과태료 부과 등을 통한 세수 확보를 건당 편익으로 산정하면 약 6만 2천원/건 정도 추정되었다. 이 둘을 합하면 4대 불법 주정차 주민신고 가치는 총 27만 5천원/건으로 도출되었다. 안전신문고의 신고 유형은 대부분 교통 및 시설로 이를 대표적인 신고가치로 정의하고 연도별 총 편익을 산정한 결과, 2014년부터 2019년까지 안전신문고로 접수된 신고건수는 1,164,439건, 2019년 4월 이후 7월까지 신고 된 4대 불법 주정차 신고건수는 502,721건으로 지난 5년간 총 편익을 산정하면 약 2,734억여 원이다.

• Asia pacific journal of information systems
• /
• 제18권1호
• /
• pp.117-144
• /
• 2008

Lots of virtual communities and online businesses presently derive their primary sources of revenues through advertising, but nevertheless are plagued with marginal profitability though they might possess a significant user base. In the light of the need for an efficacious business model, there have been recent insights of an online community in particular reaping profits through an innovative and lucrative revenue generation method that earns by selling digital items. There have been some obvious evidences (e.g., Cyworld, SecondLife, Habo Hotel, etc.) that online communities can be profitable through their unique business model of selling digital items. However, there is lack of understanding about the motivation of purchasing digital items. This study tries to identify the main motivators of digital item purchases based on social/individual identity theory and self-presentation theory. "Digital items", otherwise known as "virtual assets", may include online avatars, accessories for the avatars, decorative ornaments like furniture, digital wallpapers, skins, background music and virtual weapons used for Internet games. These digital items are employed by users for representation and articulation in the online space, especially to create and enhance their online profiles in web pages and games. Prices for digital items typically range from a few cents to a few dollars each. Based on the theoretical framework like social identity theory and self-presentation theory, we developed the research model and proposed seven hypotheses. An analysis of 225 members of Cyworld found that digital item purchase intention in virtual world is affected by both members' need for self-presentation and need for affiliation. We also found that the need for self-presentation is significantly increased by innovativeness of members, community group norm, and community involvement. We concluded that the need for self-presentation could be a key variable for profitable business model in online community service industry. However, neither individual self-efficacy nor the need for affiliation significantly influenced the need for self-presentation which triggers purchase intention of digital items. In term of the theoretical and practical contribution, this study can be a pioneering empirical research that investigates the purchase intention of digital items based on social identity theory and self-presentation theory in the online context. Also, the findings of our study are valuable and practical for practitioners in the market who wish to adopt or improve the business model of selling digital items in an online community. From the findings, it can be seen that innovativeness of users, community group norm, and community involvement are three significant factors that influence need for self-presentation of users which ultimately leads to their intentions to buy digital items. These findings put forth that virtual community providers and online businesses selling digital items should prioritize their efforts and focus on these three factors if they want to increase the sales of these digital items and generate greater revenues. This study provides important implications for academic researchers and practitioners to understand why the community members pay money for their digital items in virtual world and how the practitioners can increase the sales of digital items in an online community. A couple of limitations of the study and future research directions are also discussed.

• Agribusiness and Information Management
• /
• 제11권1호
• /
• pp.27-39
• /
• 2019

Agricultural risks are exacerbated by a variety of factors ranging from climatevariability and change, frequent natural disasters, uncertainties in yields and prices, weakrural infrastructure, imperfect markets and lack of financial services including limited spanand design of risk mitigation instruments such as credit and insurance. Indian agriculture has little more than half (53%) of its area still rainfed and this makes it highly sensitive to vagaries of climate causing unstable output. Besides adverse climatic factors, there are man-made disasters such as fire, sale of spurious seeds, adulteration of pesticides and fertilizers etc., and all these severely affect farmers through loss in production and farm income, and are beyond the control of farmers. Hence, crop insurance' is considered to be the promising tool to insulate the farmers from risks faced by them and to sustain them in the agri-business. This paper critically evaluates the performance of recent crop insurance scheme viz., Pradhan Mantri Fasal Bhima Yojana (PMFBY) and its comparative performance with earlier agricultural insurance schemes implemented in the country. It is heartening that, the comparative performance of PMFBY with earlier schemes revealed that, the Government has definitely taken a leap forward in covering more number of farmers and bringing more area under crop insurance with the execution of this new scheme and on this front, it deserves the appreciation in fulfilling the objective for bringing more number of farmers under insurance cover. The use of mobile based technology, reduced number of Crop Cutting Experiments (CCEs) and smart CCEs, digitization of land record and linking them to farmers' account for faster assessment/settlement of claims are some of the steps that contributed for effective implementation of this new crop insurance scheme. However, inadequate claim payments, errors in loss/yield assessment, delayed claim payment, no direct linkage between insurance companies and farmers are the major shortcomings of this scheme. This calls for revamping the crop insurance program in India from time to time in tune with the dynamic changes in climatic factors on one hand and to provide a safety-net for farmers to mitigate losses arising from climatic shocks on the other. The future research avenues include: insuring the revenue of the farmer (Price × Yield) as in USA and more and more tenant farmers should be brought under insurance by doling out discounts for group coverage of farmers like in Philippines where 20 per cent discount in premium is given for a group of 5-10 farmers, 30 per cent for a group of 10-20 and 40 per cent for a group of >20 farmers.

• 디지털융복합연구
• /
• 제12권3호
• /
• pp.161-176
• /
• 2014

불과 3년의 짧은 기간에 1조 5천억 이상의 시장규모와 소비자를 구축한 소셜커머스는 공동구매형 외에도 소셜링크형, 프로모션형, 온오프 연동형 등이 있는데, 고객에게 혜택과 재미를 주는 소셜쇼핑 경험을 통해 고객 스스로 판매와 마케팅 활동에 참여한다는 측면에서 판매자에게 큰 가치를 준다. 본 연구는 최근, 수익 증진과 공공서비스 품질 및 고객만족도 향상이라는 서로 다른 성격의 목표를 달성하여야 하는 공공기관이 소셜커머스 거래방식을 도입하여 고객들을 구매자와 전파자로 적극 참여시키도록 하는 공공 소셜커머스 전략을 제안하는 것이다. 연구의 수행을 위해 31개의 공공기관들을 대상으로 포커스 그룹 인터뷰와 설문조사를 수행한 결과, 공공서비스에서 SNS 사이트와 연동시키는 소셜링크형과 위치기반서비스를 이용한 오프라인 연동형이 가장 활용도가 높을 것으로 파악되었으며, 수익을 지향하는 선택적 서비스에서는 공동구매형, 프로모션형 등도 적극 활용할 수 있을 것으로 예측되었다. 공공 소셜커머스 도입으로 기대되는 성과로는 신속성, 신뢰성, 맞춤성, 호감성, 편리성, 공공성, 파급성, 그리고 판매증진, 생산성 향상, 새로운 수익모델 발굴 등 다양한 성과들이 도출될 것으로 판단되었다.

• 해양환경안전학회지
• /
• 제2권1호
• /
• pp.137-150
• /
• 1996

Safety is built in to the activities of the prudent ship operator. Ant investment made towards this end is likely to have a measurable payback in positive terms. That there must be an investment is inevitable, because the industry at large has let things slip too far too long. Those who have not allowed it to slip too far and who are the first to recognize that safety, far from costing money, in the long term actually preserves it, will be wieners. Too many seem to have lost sight of the fact that every one hundred pennies saved is a full one hundred pennies profit. Every hundred pennies of additional revenue contributes no more then fifteen pence to profit. Environmental protection is not so simple, nor so financially attractive. Man needs the minerals of the Earth as well as the products of the soil and sea survive. We(the human race) are still not in the position, politically or financially to manage the Earth's assets without causing damage. The evidence of our damage is evident in many different parts of the Glove and will in some cases haunt several generations still to come. We have learned a lot, and continue to learn, but despite the best intentions some Government needs for their people will be at the expense of people in another region for the foreseeable future. We sailors ply the seas with the raw materials of commerce as well as the finished and part finished goods. It does not always sit well to consider too deeply what effect the ship and the cargo it carries is having, or may have, on some communities, or on the sea through which sail. None my generation can hold up his head and claim to be without blame in the pollution of the seas. Times are changing though, and Governments are turning their attention more to the protection of our planet and its precious resources. This will not be without cost. The investment will have to be made not for our benefit, but for the benefit of generations yet to come, however the cost will have to be borne by society as a whole, not by the shipping community alone. The debate surrounding the choice between engineering our way to a better tomorrow, or adapting our working practices will continue. Each method has the same goal as its target and as long as we attain the goal does it really matter how we get there?

• 한국의료질향상학회지
• /
• 제18권1호
• /
• pp.27-36
• /
• 2012

Objectives : A protocol called "critical pathway" was developed to standardize the management of hospital patients the day after they underwent gamma knife radiosurgery. The quality of improvement in patient outcomes was evaluated. Methods : Critical pathway was developed, according to the regulations of the I hospital, by analyzing the medical records of 22 inpatients who underwent gamma knife surgery within the period from January to April 2011 on the day of the surgery. The study included a group of 22 patients admitted to the hospital the day after they underwent gamma knife radiosurgery, between July and September 2011. The control group included 22 patients who had surgery employing the same method within the period from May to June 2011. To measure the effects on quality improvement, the average length of stay, the execution rate of the hospital discharge notice system, daily hospital revenue, and the satisfaction of the patients and the medical team were assessed. The patient questionnaire employed a four-point Likert scale while the medical-staff questionnaire employed a five-point Likert scale. Result : The average length of stay was significantly shorter in the study group compared to the control group (2.3 days vs. 3.8 days, P<0.05). The execution rate of the hospital discharge notice system was higher in the study group (100% vs. 72%) than in the control group. Daily hospital revenues were higher by 264,178 Korean won in the study group when compared to the control group. The study group showed greater satisfaction of patients compared to the control group based on a four-point Likert scale (P<0.05). The study group showed greater satisfaction in medical team compared to the control group based on a five-point Likert scale (P<0.05). Conclusion : The development and implementation of a critical pathway protocol for hospital admission the day after gamma knife radiosurgery is an effective care process that improves the clinical quality.

• 경영정보학연구
• /
• 제17권3호
• /
• pp.95-111
• /
• 2015

추천시스템은 과거 구매행동을 통해 사용자가 향후 구매할 것이라 예상되는 제품을 자동으로 검색하여 제공하는 시스템이다. 이러한 추천시스템은 여러 전자상거래 업체에서 도입하고 있으며, 사용자의 편의성 및 수익에 긍정적인 영향을 미치고 있다. 하지만 사용자가 어떠한 기준을 가지고 제품을 평가하는지, 어떠한 요소가 구매 의사 결정에 영향을 미치는지는 반영할 수 없다는 한계가 있다. 이에 본 연구에서는 사용자가 직접 작성한 구매후기를 통해, 사용자 별 제품 평가요소를 활용할 수 있는 추천 모형 알고리즘을 개발하였다. 토픽 모델링을 활용하여 사용자들의 구매후기를 분석하였으며, 이러한 후기의 특성이 반영된 커널과 평가 점수가 반영된 커널 등을 함께 활용하여 다중 커널 학습 기반의 추천 모형을 개발하였다. 또한, 이러한 모형을 BestBuy 사례에 적용하여 검증하였다. 검증 결과, 기존 협업적 필터링 알고리즘보다 다중 커널 학습에 의한 추천 모형의 정확도가 우수하였고, 구매후기의 유사성을 반영하였기에, 사용자가 어떠한 요소를 평가하는지를 확인할 수 있었다. 또한, 기존 협업적 필터링 알고리즘보다 다양한 제품에 대한 추천이 가능함을 확인할 수 있었다. 본 연구는 토픽 모델링과 커널 학습 기반을 사용한 융합적인 추천모형으로서, 온라인 추천시스템의 새로운 방법을 제안한다.

• 유통과학연구
• /
• 제12권8호
• /
• pp.5-15
• /
• 2014

Purpose - The method of TV home shopping is a kind of retail method that provides the viewer with information about products and, further, sells the products to consumers through the media of television. The domestic home-shopping industry has been expanding since 1995, and there are six companies in this arena as of 2012. In this study, we evaluate the management efficiency of TV home-shopping companies and provide suggestions for improving efficiency, using the DEA (data envelopment analysis) model. Hence, we expect to contribute to the progress of the companies' efficiency and the development of the TV home-shopping industry, where deepening competition is inevitable because it is experiencing the maturing market stage in its life cycle. Research design, data, and methodology - Efficiency is the ratio of the quantity of input to the quantity of output of a product or service. It is necessary to estimate aggregate inputs and aggregate outputs, which are calculated by applying a weighting to a number of input and output factors, to measure the efficiency. The DEA model is divided into the CCR model and the BCC model. The CCR model is a basic model that assumed constant returns to scale (CRS), and the BCC model extends the CCR model to accommodate technologies exhibiting variable returns to scale (VRS), and concerns only the technical efficiency without considering the efficiency of returns to scale. In this study, we consider six companies each year from 2008 to 2012 as a DMU (Decision Making Unit) and analyze the differences in efficiency for each company in each year. Furthermore, we evaluate the operating characteristics of TV home-shopping companies, using three models, in accordance with the overall performance, profitability, and marketability of the business. Results - The result of the analysis, using DEA models, shows that Hyundai Home Shopping (2009, 2010, 2011), GS Home Shopping (2011), NS Home Shopping (2011) and CJ O Shopping (2012) possess MPSS (most productive scale size), with a score 1.0 in CCR, BCC, and scale efficiency. Particularly, Hyundai Home Shopping is shown to be the most efficient in terms of overall business performance, marketability, and profitability. The overall efficiency of the home shopping industry has displayed an increasing trend since 2008, even though it decreased marginally in 2012; further, we can observe that home shopping companies operate with increasing efficiency with the passage of time. Conclusions - Home shopping companies have focused on market expansion rather than profits, as they displayed better efficiency in marketability than increase in profitability during the period 2008-2012. In addition, the main reason for the increased efficiency in the home shopping industry is the market expansion through the revenue increase of each home shopping company. This study can be used as a reference when home shopping companies attempt to devise future strategies, as it suggests efficiency benchmarks and development levels for each home shopping company.