• 한국경영과학회지
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• 제30권4호
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• pp.131-150
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• 2005

One of the reasons for popularity of online game is owing to the interactions with other game users that would lead game the users easily involving in it. Such a holistic state is called flow. Theoretically and empirically flow is one of the antecedents influencing the intension of reusing online game. However, since there are so many kinds in online games, all of them are not the same in the way of feeling flow and level of the relationship with reuse. The objective of this study is to analyze the relationship between flow, fators influencing flow and reuse intension in online games genre by genre. For this purpose, we classily online game into role playing, board, arcade and simulation, and suggest a research model that would explain relationship between online game and flow comparing its difference among four game genres. Sampling 730 from online game users, we analyze the suggested model empirically by PLS and prove it to be a valid one. The result of this study would not only provide differentiate Insights to the online game providers in each genre practically but also contribute to explaining intrinsic motivation for the use of information technology theoretically.

• 한국항공운항학회지
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• 제25권4호
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• pp.111-123
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• 2017

This study aimed at finding the ways to improve competitiveness of Korean low cost carriers in the highly competitive air transport market by understanding the relation among the influence of prior knowledge, service quality on customer satisfaction and reuse intention. The result of the research is as the following. At first, the influence of prior knowledge on customer satisfaction and reuse intention was statistically significant. The result indicates that customers who have much prior knowledge are more likely to be satisfied and to reuse. Secondly, the test for finding out the influence of service quality on customer satisfaction and reuse intention was statistically significant also. Thirdly, the results revealed that customer satisfaction positively influenced reuse intension. The influence of service quality on customer satisfaction and reuse intention reached the same research result compared with the existing literature.

• 한국정보처리학회논문지
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• 제7권5S호
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• pp.1708-1718
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• 2000

In the operating of electronic commerce system, the information about consumer purchasing intention to product through e-mail has caused the problems in the management aspects. These are the using of information again and response to the situations promptly in consumer purchasing intension, etc. Moreover, it has brought out the issues timely to operate the electronic commerce system strategically with reapplication of consumer intention information. In this studies, the agent system AWEC(Agent Windows for EC) was proposed as an alternative paln, which charges of he getting and transmitting information of consumers intension in the electronic commerce system. In this proposed AWEC, the functional structure and working allocation were executed. And also eh performance of the proposed system is analyzed and evaluated through experiment.

• 한국콘텐츠학회논문지
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• 제22권6호
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• pp.329-341
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• 2022

본 연구는 국내 대학생들이 주거공간으로서 이용하는 쉐어하우스 품질과 쉐어하우스에 대한 신뢰, 몰입도가 재이용의사에 미치는 영향을 조사하여 쉐어하우스가 대학생 및 청년층의 새로운 주거공간의 대안으로 떠오를 수 있는가를 알아보고 이를 통하여 현재 쉐어하우스 시장에 관한 이해도를 높이며, 추후 쉐어하우스의 합리적인 공급 및 거주환경 향상을 위한 시사점을 도출하고자 하였다. 이를 위해, 문헌 연구와 실증연구를 병행(쉐어하우스 대학생 사용자 대상으로 설문 조사)하였다. 쉐어하우스 품질로 유형성, 안전성, 공감성, 신뢰성, 응답성이 신뢰와 몰입 및 재이용의사에 어떠한 영향을 미치는지 살펴보기 위하여 회귀분석을 실시하였다. 종합적으로 볼 때, 쉐어하우스의 품질 중, 유형성, 안전성, 공감성, 신뢰성, 응답성에 대한 만족도가 높다면, 쉐어하우스에 대한 신뢰와 몰입이 향상되고 재이용의사를 향상시킬 수 있을 것으로 판단된다. 현재 대학생 및 청년층에게 필요한 주거공간의 공급이 부족한 상황에서, 민간 시장을 이용하여 낮은 임대료와 더불어 주거의 질이 보장되어 있는 쉐어하우스 공급을 활성화시키기 위해서는 주거정책적 관점에서 향후 대응주거로서의 쉐어하우스가 지속가능한 주거 유형의 중요한 부분이 될 것으로 기대한다.

• 산경연구논집
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• 제10권3호
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• pp.45-58
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• 2019

Purpose - The purpose of this study was to investigate the effects of the chatbot's characteristics (ease of use, social presence, playfulness, usefulness) on service value, customer satisfaction and reuse intention when consumers purchased fashion products in the mobile shopping environments. Research design, data, and methodology - Data were collected from Korean consumers from ages 20 to 59 who have experienced using chatbot in a mobile shopping for fashion products. After a pilot survey to 53 customers, the preliminary questionnaire was revised for the final test, and the final questionnaire was administered to 1500 customers. Out of these, 300 were collected. After deleting 48 incomplete ones, 252 questionnaires were used in the statistical analysis. Frequency analysis and exploratory factor analysis using SPSS 23.0 and confirmatory factor analysis and structure equation analysis using AMOS 18.0 were employed for data analyses. Results - First, four factors were extracted for the chatbot's characteristics: ease of use, social presence, playfulness and usefulness. Second, regarding the effect of chatbot's characteristics on service value when purchasing fashion products in the mobile shopping environment, ease of use, playfulness and usefulness of chatbot significantly affected service value. Social presence did not have significant effects on service value. Third, in terms of the effect of the chatbot's characteristics on customer satisfaction when purchasing fashion products in the mobile shopping environment, social presence, playfulness and usefulness of chatbot significantly had an effect on customer satisfaction. Ease of use did not have a significant effect on customer satisfaction. Fourth, service value of chatbot when purchasing fashion products in mobile shopping environment was found to have an effect on customer satisfaction with chatbot. Fifth, service value of chatbot on reuse intention when purchasing fashion products in the mobile shopping environment was found to have an effect on reuse intention of chatbot. Sixth, customer satisfaction with chatbot had a significant impact on the reuse intention of the chatbot when purchasing fashion products in the mobile shopping environment. Conclusions - The present study provide dimensions on the chatbot's characteristics and these may provide helpful data for further studies in this area and for marketers as well.

• 한국도로학회논문집
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• 제15권5호
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• pp.167-176
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• 2013

PURPOSES : Lately, a traffic information market has been developed with a rapid speed owing to information and communications. In this situation, a study on the use intention and the satisfaction of mobile transportation information applications of users will be diverse implications and a strategic foundation to local governments and transportation information related enterprises that should provide satisfactory info as public goods to much more users. METHODS : Going along with the flow, this study establishes features of the mobile transportation information applications aiming to the users and analyzes empirical causality for effects of the use intension and the satisfaction. Through this study's analysis, targeting users having experienced transportation information applications among smart phone users, a survey was conducted and characteristics of the transportation information applications were lighted and the effects of the use intention and the satisfaction were analyzed using a technology acceptance model. RESULTS : The analysis result was that Accuracy, Riskiness, Ubiquity and Interactivity as all attributes of transportation information applications have a significant effect on Perceived usefulness and Perceived Ease of Use respectively. The Perceived usefulness and Perceived Ease of Use have affected significantly users' satisfaction respectively, so consequentially this shows effect relationship leading to reuse intention. CONCLUSIONS : The Perceived usefulness and Perceived Ease of Use all for the transportation information applications were shown to influence significantly on the satisfaction. With this kind of result, if users obtain positive outcomes such as travel time reduction or effective roles on their tasks through the transportation information applications, they feel the satisfaction for using and eventually these affect positively to the reuse intention of those transportation information applications.

• 한국콘텐츠학회논문지
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• 제11권5호
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• pp.449-465
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• 2011

커피전문점의 마케팅 전략수립과 수행측면에 실질적인 기여를 목적으로 하였다. 또한 대상은 젊은이들의 커피전문점 선호를 근거로 표본으로 선정하였다. IPA Matrix를 통한 세분변수들을 도출하고 각 분면에 위치한 변수들을 이용하여 만족도, 재이용, 추천의도에 유의한 영향을 미치는 변수들을 검증하였다. 표적시장별로 차별화된 마케팅전략이 필요하다는 가정에 따라 마케팅 전략운영 측면에서 유용한 정보를 제공하였다. 또한 커피전문점 서비스품질 요소에 대한 중요도-성취도는 유의한 영향이 미칠 것이다라는 가설을 검증하기 위하여 대응표본 t-test와 중요도-성취도 분석과 회귀분석을 실시하였고, 전반적 만족도와 재이용과 추천의도, 재이용과 추천의도의 관계는 유의한 영향이 미칠 것이다는 가설을 검증하기 위하여 회귀분석을 실시하였다. 연구결과는 커피전문점 서비스품질요소의 중요도-성취도 차이 분석에서 유의한 차이를 보였고 이는 각 기대치가 다르다는 것을 실증적으로 보여 주었다. 또한 중요도-성취도 분석에 나타난 각분사면에 서비스품질 요소와 전반적 만족도와 관계에서 유의한 것과 유의하지 않은 것을 알 수 있었다. 이를 통하여 어떤 서비스품질 요소에 역량을 집중하고 배분할 것인지에 대한 정보를 제공할 수 있었다. 전반적 만족은 재이용과 추천의도에 긍정적으로 영향을 미치므로 만족이 궁극적 목표가 되어야함을 알 수 있었으며 전반적 만족도, 재이용, 추천 의도는 긍정적 영향관계라는 선행연구결과를 재확인 할 수가 있었다.

• 통상정보연구
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• 제9권2호
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• pp.19-40
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• 2007

In recent, T-commerce is widely dispersed as alternative type of commerce. It is forecasted that t-commerce system is used more than e-commerce system. Therefore more and more t-commerce-related industries are also recognizing that t-commerce is a critical business model. It is needed to understand the concept of t-commerce and develop the t-commerce marketing strategy. CEO analyses consumer's behaviors according to the data about buyers and applies the advantage of t-commerce to the communication with customers. This t-commerce system plays an important role in maximizing customer satisfaction and affecting their intention to reuse it. Therefore this paper attempts to identify T-commerce critical success factors and divide between use-intention group and unuse-intention group by taking out a discriminant function by the discriminant analysis. This lays a foundation in developing T-commerce strategy. According to the discriminant function extracted, convenience factor, amusement factor, system quality factor, product perception factor are significant in the sequence of influential degree. However, usefulness factor and speedy connection factor are not significant. In result, the target hitting rate is 77.9% in the first unuse-intention group and it is 95.2% in the second use-intention group. The total discriminant target hitting rate is computed to higher value, 86.55%. The statistic package, SPSS 12.0, is used to survey and analyse data and test the hypothesis. The validity and reliability of variables are verified by both reliability analysis and factor analysis. The discriminant analysis is used to tell the difference between use-intention group and unuse-intention group.