• Title/Summary/Keyword: Residents Satisfaction

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Silver Town Satisfaction with Food Service Effect on Word of Mouth - With Charged Silver Town in Gyeonggido Area - (급식 서비스 만족도가 구전에 미치는 영향 -경기 지역 유료 실버 타운을 중심으로-)

  • Shin, Mi-Kyung;Kim, Ha-Yun;Kim, Myung-Hee
    • Journal of the East Asian Society of Dietary Life
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    • v.20 no.1
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    • pp.159-165
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    • 2010
  • This study was conducted to evaluate food service satisfaction of senior citizens in three charged silver towns in Gyeonggido. Food satisfaction factors influencing the satisfaction of silver town residents' included satisfaction and word of mouth. For this study, 210 silver town residents were surveyed; however, 16 of these resident did not complete the survey. Therefore, the results of 194 survey questionnaires were analyzed. All results were conducted using the frequency, factor analysis, and regression procedure of SPSS 12.0. The determinant factors of the silver town feeding service included food service, food feeding, emotional, physical, and sensory characteristics of the senior citizens. Among these, food service, food feeding, emotional, and sensory characteristics of the respondents had a significant effect on their level of satisfaction. In addition, satisfaction of the residents was affected by word of mouth. Thus, the results of this study suggests that if the food service is well-arranged by hiring professional workers in the food service industry while considering the needs of senior citizens, feeding service can be improved. In addition, if the feeding service is focused on providing better service with more trained and educated staff members so that the clients perceive that they receive more personalized care and differentiated concern, it would be possible to enhance the relationship with customers continuously and to induce potential customers' residence in the silver town.

A Comparative Study of Local Festival Motivation, Satisfaction, Loyalty: The Case of Local residents and Visitors (지역주민과 외지방문객의 축제 참여 동기와 만족, 충성도 비교 연구)

  • Jang, Yang-Lae;Kim, Hae-Young
    • Journal of the Korean association of regional geographers
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    • v.13 no.6
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    • pp.724-737
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    • 2007
  • The purpose of this study is to examine festival visit motivation, satisfaction, loyalty the differences between festival local residents and visitors. Data were collected with a structures questionnaire at the Jun Nam Yeosu-city of Geobuksun of festival during 10$\sim$15 apr. 2007, 430 sample were used for statistical analysis SPSS. Data analysis method were used to Crombach's $\alpha$, reliability, kaiser measurement sample adequacy, factor analysis, t-test, regression analysis. As the results of this research, first, festival visitor's motivation were composed of five factors: a new & escape, exciting & enjoy, socialization, family togetherness, local culture understand and satisfaction were composed of three factors: event program & service, convenience facilities, enjoy, shopping & food, transportation. And second, local residents were found satisfied with the interesting & enjoy. Otherwise, Visitors were satisfied with new & escape. And third, local residents of satisfaction factor were affected interesting & enjoy, Otherwise, visitors of satisfaction factor were affected interesting & enjoy, family togetherness. And fourth, local residents of event program & service factor were affected re-visit, Otherwise, visitors of satisfaction factor were affected event program, enjoy, transportation. The final local residents of event & service factor were affected recommend intension, Otherwise, visitors of event program & service, transportation were affected recommend intension. The result of this paper may help local festival planner and marketers for festival marketing strategy.

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A Theoretical Understanding of Housing Adjustment As Applied to Residents of Korean Folk Housing -A Case Study of Andong Hahoe Folk Village- (전통가옥거주자들을 대상으로 한 주거조절행위의 이론적 해석 -안동하회마을을 중심으로 한 사례연구-)

  • 이도영
    • Journal of the Korean housing association
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    • v.15 no.3
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    • pp.21-30
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    • 2004
  • The purpose of this study was to examine theoretical underpinnings of housing adjustment as applied to residents of Korean folk housing. On random and voluntary base, 66 households of the Andong Haboe folk village were asked to participate in the present study for a self-administrated questionnaire survey as well as open-ended face-to-face interviews. Some valuable results were obtained as follows. In spite of the legal barrier to change in physical conditions of housing, first, a huge amount of adjustment actually took place in the rural folk village. Satisfying basic amenity or shelter needs turned out to be the basic role of adjustment. Second, the number of adjustment works previously done was not effective anyhow in predicting the level of housing satisfaction. Speare's (1974) satisfaction theory of housing adjustment was largely supported by the present study. Highly dissatisfied residents with their housing were more likely to expect adjustment works of their own. Additionally, age turned out to be the most powerful predictor of housing adjustment. Finally, housing satisfaction was positively correlated with community attachment (Kendall's $\tau$ =.35 ; p 〈 .001). Residents satisfied with their house were more likely to be proud of being a member of community. Overall, though, community attachment was not related anyhow to the willingness of housing adjustment.

A Comparative Study on the Evaluation of Green Park Service through Residents Consciousness -The Case of Gwangju City and Yongin City- (공원녹지서비스에 대한 주민의식평가 비교연구 - 경기도 광주시와 용인시 사례로 -)

  • Lim, Eun-Hee;Yeom, Sung-Jin
    • Journal of Environmental Science International
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    • v.30 no.6
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    • pp.441-454
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    • 2021
  • This study intended to propose an improvement plan to improve user satisfaction by establishing a park and green space masterplan by comparing its current status and surveying the residents' perception of green park services in two regions. The study results showed that the residents are aware of the physical and qualitative aspects of the green park environment. In addition, the quality level of the green park that people may actually use in everyday life was considered a factor for evaluation of satisfaction. In addition, it was found that the residents, who are actual users of the green park services, evaluated the satisfaction of use considering the qualitative characteristics of the green park, such as 'quality of green park' and 'availability of green park.' As a result, efforts are required to create and improve the quality of green parks efficiently based on establishing qualitative indicators, a survey of residents' perception, and quantitative analysis to develop policy directions and guidelines of the park and green space masterplan.

A Study on Perception Differences between Local Residents and Tourists Regarding Regional Landmark Cognitive Factors (지역 랜드마크 인지요인에 대한 지역주민과 관광객의 인식차이에 관한 연구)

  • Choi, Dong-Heui
    • Journal of Digital Convergence
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    • v.17 no.11
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    • pp.53-59
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    • 2019
  • The purpose of this study is to verify what effects regional landmark cognitive factors have on tourist satisfaction and how the effect relationship between regional landmark cognitive factors and tourist satisfaction change due to perception differences between local residents and tourists and to present implications. Analysis results show that landmark cognitive factors could be categorized into the single factors of symbolism, historicity, and tourist satisfaction. Landmark cognitive factors had significant effects on tourist satisfaction and differences occurred in that effect relationship according to local residents and tourists. Therefore, when tourism products are developed through landmarks, if the opinions of local residents are excessively reflected, this can bring about outcomes that actually disregard tourists, so it is important to appropriately reflect various opinions.

Exploring the Satisfaction with COVID-19 Prevention Measures and Awareness of the Tourism Crisis for Residents' Tourism Attitude

  • PARK, So-Young;PARK, Joo-Young;KIM, Ji-Won;Chang, Mona;KIM, Mincheol
    • The Journal of Industrial Distribution & Business
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    • v.12 no.7
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    • pp.27-39
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    • 2021
  • Purpose: The researchers reviewed the previous studies on the psychological anxiety and economic damage during the recent COVID-19 pandemic to understand the satisfaction, awareness and attitude of the residents in Jeju, Korea. Research design, data and methodology: 215 samples based on self-reported survey were collected for path analysis focused on controlling variables in demographic characteristics in PLS-SEM using Smart PLS 3.0. Results: The researchers found the Satisfaction with COVID-19 Prevention Measures and the Awareness of Tourism Crisis affect Attitude toward Tourism of the residents with the explanatory power (R2 = 0.209). Age was found to be the only significant controlling variable in this model for the Awareness of Tourism Crisis to Attitude toward Tourism. Conclusions: The attitude toward tourism is influenced by the level of satisfaction of the prevention service for COVID-19 as well as the awareness of the crisis. Residents have different level of the tourism crisis awareness by the status of their economic activities while there is no differences in all age groups for satisfaction in the quarantine service. The study suggests that the importance of the public health service should be preferentially concerned for residents to have stable economic activities where the tourism is the major industry.

Rural Resident′s Community Life Satisfaction and Consciousness of Rural Community (농촌주민의 지역사회 만족도와 지역공동체 의식)

  • Cho Young Sook;Hwang Dae Yong;Park Eun Shik;Ko Jeong Sook
    • The Korean Journal of Community Living Science
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    • v.15 no.4
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    • pp.113-125
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    • 2004
  • The objective of this study was to analyze the evaluation of the rural resident's on their community at view of community life satisfaction. The specific purposes of this study were to identify the degrees of community life satisfaction, consciousness of rural community according to the individual variables. The data were gathered from 1,870 rural residents by the structured interview in the 187 communities sampled by multi-staged cluster stratified sampling method in November, 2003. The major findings of this study were as follows; first, the degree of the rural residents'community life satisfaction was generally low, especially the rural residents were dissatisfied with the opportunities of leisure and education environment in their communities, and by half were satisfied with housing environment. Second, as consciousness of rural community, the degree of rural resident's joining at community meeting was high, and openness to the outside residents' was high. third, the most important factor for consciousness of rural community were community organization, good neighbor. As result of this study, the following conclusion and recommend can be drawn. First, the level of rural resident's community life satisfaction is overall low. Especially it is needed policy efforts and priority investment for advancing satisfaction on leisure and education environment in rural community. Second, to foster rural resident's community consciousness, community orgaruzatlon Is first of all supported and activated. Through viability of these community organization, rural resident's participation in community welfare will be enhanced

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Analyses of Residents Satisfaction with the Differences in Green Space Infrastructure for Three Cities, Gwacheon, Uiwang, and Hanam (도시 공원녹지 환경의 차이에 따른 주민 만족도 변화 분석 -과천·의왕·하남시를 사례로-)

  • Park, Eun-Jin;Sung, Hyun-Chan;Seo, Jung-Young;Kang, Kyu-Yi;Sung, Mi-Sung
    • Journal of the Korean Society of Environmental Restoration Technology
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    • v.10 no.3
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    • pp.60-70
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    • 2007
  • Green space infrastructures for three cities, Gwacheon, Uiwang, and Hanam, were analyzed in terms of the area of urban parks per capita, the percentage of green space area, the area of green space per capita, and the percentage of vegetation cover in residential area, etc., which are commonly used as criteria for urban green space planning. The differences in green space infrastructure among these three cities were compared to the satisfaction level of residents for their green space. The area of parks per capita corresponded to the satisfaction level when Seoul Great Park in Gwacheon and Misa Park in Hanam were not included. Although these two huge parks accounted more than 90% of the area of urban parks in Gwacheon and Hanam, they serve more people from outside the cities and not likely visited by residents due to lacking of daily accessibility. The percentage of vegetation cover in residential area were considered to affect the satisfaction of residents for green space, whereas the total area of green space or the percentage of green space area in the cities was not related to the satisfaction level. It suggests that the distributions and accessibilities of green space and park service are more important for satisfaction than total green space area indicating urban sustainability.

The Effects of Sense of community and Residential Satisfaction of Local Residents on Quality of Life (마을주민의 공동체 의식과 주거만족도가 삶의 질에 미치는 영향)

  • Lee, Eun-A
    • Journal of Industrial Convergence
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    • v.19 no.6
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    • pp.197-204
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    • 2021
  • The purpose of this study was to examine the effect of sense of community on the quality of life of local residents and the mediating effect of residential satisfaction in the process to improve the quality of life. To this end, as a result of 1:1 survey through a face-to-face survey of 480 local residents in G, Gyeonggi-do, a total of 468 samples were finally analyzed excluding insincere answers. The analysis method was SPSS WIN 25.0, and the mediation model was verified using frequency analysis, descriptive analysis, correlation analysis, and regression analysis. As a result of the study, first, sense of community was found to have a positive (+) effect on quality of life and residential satisfaction. Second, residential satisfaction was found to have a positive (+) effect on the quality of life. Third, residential satisfaction was verified as a partial mediation in the relationship between sense of community and quality of life. Based on this study, the importance of the effect of residential satisfaction in the process of local residents' sense of community affecting their quality of life and practical measures to improve the quality of life were presented.

Participation in Common Activities and Satisfaction with Common Space - In a Tentative Framework of Housing Adjustment for Swedish Cohousing Residents - (공동활동참여도와 공동생활공간만족도의 효과 - 스웨덴 코하우징 거주자의 잠정적 주거조절 틀 속에서 -)

  • Choi, Jungshin;Cho, Jaesoon;Suh, Kueesook
    • Journal of the Korean housing association
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    • v.25 no.4
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    • pp.125-133
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    • 2014
  • The purpose of this study was to find the role of participation in common activities and satisfaction with common space in a tentative housing adjustment framework for Swedish cohousing residents, applying the housing adjustment behavior model of Morris and Winter (1978, 1996). The data used for this research were a subset of data Choi and Paulsson (2011) surveyed from 12 Swedish cohousing units. Number of 216 cases whose age was 40 and over were selected and analyzed with Pearson correlations and hierarchical linear regressions by SPSS. The regression analyses included four main concepts as endogenous variables, which were participation in common activities, satisfaction with common space, overall life satisfaction, and intention to move out. The results showed that participation in common activities raised satisfaction with common space and overall life satisfaction but reduced intention to move out. Meanwhile, satisfaction with common space diminished intention to move out but did not impact overall life satisfaction. When overall life satisfaction was added to the final regression model, the direct impacts of security reasons, participation in common activities, and satisfaction with common space on intention to move out disappeared. It may be concluded that participation in common activities and satisfaction with common space acted as intervening variables in the tentative cohousing adjustment framework. Even though this study leaves further research on specifying the framework, it may be noteworthy as a first attempt that explains the flow of main concepts. This study may broaden the possibility of empirical studies to develop an analytical path model of housing adjustment for cohousing residents.