• Journal of Information Technology Services
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• v.13 no.4
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• pp.139-153
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• 2014

The purpose of this study is to examine the impact of relationship quality on customer value, customer satisfaction and relationship retention intention in the B2B transaction relationship. For the empirical study, we conducted a survey of the PCB corporation's client companies and used 110 surveys of them for analysis. The results of this study are summarized as follows : First, trust, relationship satisfaction, unity and performance as factors of relationship quality had significantly positive effect on relationship retention intention by the medium of customer satisfaction. Second, utilitarian value which is a parameter did not have significantly effect on customer satisfaction and relationship retention intention. Whereas, hedonic value which is influenced by relationship satisfaction, unity and performance had significantly positive effect on customer satisfaction and relationship retention intention. These results are not treated weightily in the preceding studies and managing the hedonic value in B2B transaction relationship is considered important to improve the customer satisfaction and relationship retention intention.

• Journal of the Korean Home Economics Association
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• v.44 no.2 s.216
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• pp.137-152
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• 2006

The major purpose of this study was to investigate the causal effect of the primary triad experiences on dating relationship satisfaction through self-esteem among college students. The primary triad experiences were composed of the parents' differentiation level of couple relationship and the parent-child relationship including family rule, triangulation and communication. Dating relationship satisfaction included such subscales as problem-solving communication, global satisfaction, affection communication and time together. The study data were collected from 382 college students by using self-administered questionnaire method. The results showed that parents' differentiation was positively correlated with self-esteem and all components of dating relationship satisfaction and that family rule was negatively associated only with problem-solving communication. Triangulation was negatively related with most components of dating relationship satisfaction and self-esteem, while parent-child communication showed positive correlations with the same variables. Path analysis results showed that self-esteem mediated the effect of most variables of primary triad experiences on dating relationship satisfaction. In addition, variables of the primary triad experience had direct influences on most components of dating relationship satisfaction. Self-esteem was found to be the most powerful variable influencing dating relationship satisfaction. The findings of the study were discussed in terms of pre-marital education and counseling.

• Journal of Agricultural Extension & Community Development
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• v.17 no.2
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• pp.305-326
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• 2010

This study aimed to investigate couple relationship and related variables of women immigrants. Especially, the study focused on curve term between couple relationship and related variables. The data were collected from a sample of 346 women immigrants living in S city, Chungnam province. First, the study indicated that there was some curve relationship between couple satisfaction and period of residence in Korea. Namely, the couple satisfaction of women immigrants was likely to decrease at the early period of residence, but the longer the period of residence was, the higher the couple satisfaction was. Second, the result revealed that there was no significant relationship between couple satisfaction and level of Korean proficiency. Third, there was some curve relationship between couple satisfaction and satisfaction of life. The couple satisfaction was likely to increase in a shape of curve according to the increase of life satisfaction.

• The Journal of Asian Finance, Economics and Business
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• v.6 no.2
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• pp.287-298
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• 2019

The purpose of this study to investigate the impact of rewards on job satisfaction and whether economic trends moderate the relationship of job satisfaction and rewards or not. Furthermore, this study also investigates whether the relationship between job satisfaction and reward is linear or nonlinear and whether the relationship diminishes or improves with predictor inclusion. Data collection was done through online and self-administered questionnaires by adopting cluster sampling technique from higher education institutions of Pakistan. Results based on 2160 responses suggest that economic trends moderate the relationship of job satisfaction and reward while assuming the economic trends as perceived rewards. The logit model was adopted to probabilistic relationship between job satisfaction and reward in moderation with economics trends. The moderations magnify the impact of rewards on job satisfaction. The job satisfaction is more sensitive to extrinsic reward as compared to intrinsic reward. The relationship of job satisfaction and reward is nonlinear for both extrinsic and intrinsic reward suggesting the diminishing relationship of job satisfaction and rewards. This study has pivotal implication for the higher education sector as it helps the sector to align the rewards with economic and trends and can normalize the reward after assessing the nonlinear stricture of relationship.

• Korea Journal of Hospital Management
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• v.15 no.2
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• pp.107-128
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• 2010

These days, customer satisfaction and relationship quality are regarded as important mediating factor in successful hospital management. Generally, service quality affects relationship quality, customer satisfaction and reuse intent in diverse service industries, and most of researchers agree to this conclusion. This study is designed to explore medical service quality in Oriental Medical Hospital and causal relationship among medical service quality, customer satisfaction, relationship quality and reuse intention. Through conclusion of this study, we could find that Oriental medical service quality factors are composed of medical staff, subsidiary facilities, medical facilities and administration service, and they affected relationship quality and reuse intent directly and indirectly through customer satisfaction. Moreover we found that customer satisfaction and relationship quality were playing an important role as connecting bridge between service quality and reuse intent.

• Journal of the Korean Society of Clothing and Textiles
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• v.26 no.7
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• pp.1043-1054
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• 2002

The purposes of this study were to empirically examine the effect of relational benefits and relationship quality in the core variables of relationship marketing on customer satisfaction, to investigate the causal relationships among these variables. The questionnaires was administered to 417 women shopped in a fashion retail store in Gwang-ju city during January 14-18, 2002. For analysis of data, frequency, factor analysis, regression analysis, and path analysis were applied. The results were as follows: 1. The customers' perceived relational benefits were categorized as follow: 1) special treatment,2) social, and 3) psychological benefits. Relationship quality was categorized into two factors: trust and commitment 2. The relational benefits significantly influenced customer satisfaction. 3. The relational benefits significantly influenced relationship quality. 4. The relationship quality significantly influenced customer satisfaction. 5. The relational benefits had both direct and indirect effects on customer satisfaction mediated by relationship quality. The results indicated that causal relationship was existed among these three variables.

• The Journal of Asian Finance, Economics and Business
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• v.7 no.12
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• pp.491-500
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• 2020

The purpose of this study was to analyze the antecedents of student loyalty which included Servicescape University, relationship quality, university image, and student satisfaction. The research was conducted in three universities with Islamic atmosphere under Al Washliyah Foundation in Medan, North Sumatra Province, Indonesia. Data analysis in this study includes descriptive analysis and Structural Equation Modeling (SEM). The results showed that: (1) Servicescape university influences university image, student satisfaction, but does not influence student loyalty; (2) Servicescape university through university image influences student loyalty, (3) Servicescape university through student satisfaction influences student loyalty, (4) Relationship quality influences university image, satisfaction Students, but does not influence student loyalty, (5) Relationship quality through university image influences student loyalty, (6) Relationship quality through student satisfaction influences student loyalty, (7) University image influences student loyalty, and (8). Student satisfaction influences student royalty. The findings of this study suggest that the antecedent of student loyalty in universities with Islamic atmosphere which was examined in this research includes four factors: Servicescape university, quality relationship, university image, and students' satisfaction.

• Journal of the Korea Society of Computer and Information
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• v.22 no.11
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• pp.151-160
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• 2017

IIn this paper, I investigate the effect of special education teachers' self-leadership on job-satisfaction. The data was collected from 141 special education teachers to analyze the correlations between self-leadership, job and life satisfaction. In addition, another purpose is to analyze how self-leadership influence on job satisfaction (human relationship, assigned tasks) and life satisfaction. The results are shown as follows. First, self-expectation and goal setting, self-expectation and human relationship, human relationship and assigned tasks have meaningful correlation. Second, self-expectation and self-rewarding are sub-factors of self-leadership that have great influence on human relationship which is a subordinate factor of job satisfaction and assigned tasks. Third, self-expectation and self-rewarding are factors of self-leadership that have a great influence on life satisfaction. Finally, it shows that self-leadership has an effect on life satisfaction through assigned task, which is a factor of job satisfaction. However, through human relationship, self-leadership does not have a meaningful effect on life satisfaction. This study is significant by finding sub-factors which influence special education teacher's self leadership, job satisfaction and life satisfaction by using Bootstrap method.

• The Journal of the Korea Contents Association
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• v.21 no.2
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• pp.699-706
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• 2021

This study aims to investigate the relationship between depression, drinking and social relationship satisfaction. The study also examines the moderating effect of social relationship satisfaction between depression and drinking. For these purposes, 217 single seniors with chronic diseases, excluding missing values, were finally analyzed from the 13th Korea Welfare Panel Study(KWPS). Correlation analysis, moderating analysis performed using SPSS(21.0 version). The findings of the study were as follows. First, it was identified that family relationship satisfaction among social relationship satisfaction significantly moderating the relationship between depression and drinking. Second, it was no identified that satisfaction with satisfaction with social acquaintance among social relationship satisfaction significantly moderating the relationship between depression and drinking. Based on the study results, this research suggested the practice and policy implications to increase family relationship satisfaction, especially to the single seniors with chronic diseases as well as to decrease their drinking.

• Journal of Agricultural Extension & Community Development
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• v.17 no.4
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• pp.717-742
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• 2010

This study was done to investigate the effects of family relationship on satisfaction with life in women immigrants. The participants were 346 women immigrants in S city, Chungnam province. The data were collected through self-reported questionnaires which were constructed to include such scales as satisfaction with life and family relationship. First, satisfaction with family relationship ranked in order of couple, parents-in-law, and brothers-in-law and sisters-in-law. Second, as the women immigrants were younger, and their wedding time was shorter, satisfaction with couple was higher. Third, when women immigrants were between 20 and 30 years old in age, and between 2006 and 2010 in wedding year, satisfaction with parents-in-law were higher. Fourth, when women immigrants were between 20 and 30 years old in age, and 2006 and 2010 in wedding year, satisfaction with brothers-in-law and sisters-in-law were higher. Fifth, satisfaction with life was higher for women immigrants with younger age, lower educational level, and shorter residence and wedding time. Sixth, curve term more accounted for relationship between satisfaction with parents-in-law and life. Seventh, significant predictors influencing satisfaction with life were satisfaction with couple, and brothers-in-law and sisters-in-law.