• 보건의료산업학회지
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• 제10권4호
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• pp.75-86
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• 2016

Objectives : This study empirically verified the effects of service provided by medical service providers on customer satisfaction and favorable word-of-mouth intention. Moreover, it measured the mediation effects of customer satisfaction in the relationship between medical service quality factors and favorable word-of-mouth intention and proposed implications in terms of marketing. Methods : The research hypothesis was verified with a structural equation, and the Sobel test was used to analyze of customer satisfaction in the relationship between medical service quality factors and word-of-mouth intention. Results : From the hypothesis verification results, physical and human factors among the quality factors of medical service affected customer satisfaction.Additionally,customer satisfaction interacted as a factor influencing favorable word-of-mouth intention. Conclusions : Medical service providers should work to enhance the satisfaction of customers in terms of human and physical factors by providing quality medical service that is different from other providers and by improving the quality of medical service and the environment which could lead to effective word-of-mouth intention.

• Journal of Preventive Medicine and Public Health
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• 제55권2호
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• pp.173-181
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• 2022

Objectives: Anxiety disorder is among the most prevalent mental illnesses among adolescents. Early detection and proper treatment are important for preventing sequelae such as suicide and substance use disorder. Studies have suggested that sleep duration is associated with anxiety disorder in adolescents. In the present study, we investigated the association between sleep quality and anxiety in a nationally representative sample of Korean adolescents. Methods: This cross-sectional study was conducted using data from the 2020 Korea Youth Risk Behavior Web-based Survey. The Generalized Anxiety Disorder-7 questionnaire was used to evaluate anxiety. The chi-square test was used to investigate and compare the general characteristics of the study population, and multiple logistic regression analysis was used to analyze the relationship between sleep quality and anxiety. Results: In both sexes, anxiety was highly prevalent in participants with poor sleep quality (adjusted odds ratio [aOR], 1.56; 95% confidence interval [CI], 1.43 to 1.71 in boys; aOR, 1.30; 95% CI, 1.19 to 1.42 in girls). Regardless of sleep duration, participants with poor sleep quality showed a high aOR for anxiety. Conclusions: This study identified a consistent relationship between sleep quality and anxiety in Korean adolescents regardless of sleep duration.

• Safety and Health at Work
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• 제6권4호
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• pp.324-328
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• 2015

Background: Employee job satisfaction and its relationship with health and quality of life has been an issue of major concern over the past decades. Nurses experience difficult working conditions that affect their job satisfaction, health, and quality of life. Methods: A cross-sectional study was undertaken in three general hospitals and their respective health centers. Stratified random sampling by level of education was used, and 508 nurses and nursing assistants were included. A self-administered anonymous questionnaire, which included the Measure of Job Satisfaction, the 36-item Short Form Health Survey, as well as demographic details, education, and work conditions data, was used. Results: Greek nurses were found to be dissatisfied with their job according to the total score of the job satisfaction scale, although personal satisfaction and satisfaction with support had had higher scores. Their general health was reported as average, because of physical and mental health problems, low vitality, low energy, and increased physical pain. Multivariate linear regression analysis revealed that males and those wishing to stay in the job had higher physical and mental health. Increased job satisfaction was related to increased physical and mental health. Conclusion: Although Greek nurses are not satisfied with their work, those with high levels of job satisfaction had better health-related quality of life. The findings suggest that improvement of the work environment would contribute to a healthier and more satisfied nursing workforce.

• 정보처리학회논문지:컴퓨터 및 통신 시스템
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• 제8권8호
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• pp.181-190
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• 2019

본 연구는 국내 공공정보화사업에서 정보시스템 품질이 사업성과(순편익)에 미치는 영향을 확인하고, 그 과정에서 사용자가 정보시스템 품질과 순편익의 관계에서 매개역할 여부를 검증하는데 목적이 있다. 설정된 연구가설을 검증하기 위한 실증분석 방법으로 설정된 변수들과 요인들에 대한 타당성 검증 및 신뢰성 분석, 상관관계에 대한 분석을 진행하였고 정보시스템 품질이 공공정보화사업 성과에 미치는 영향에 대하여는 단순 다중회귀분석, 사용자의 매개효과에 대해서는 SPSS 통계프로그램으로 매개회귀분석을 진행하였다. 분석결과 정보시스템 품질이 높을수록 사용자의 시스템 사용성이 높으며, 사용자는 공공정보화사업의 순편익에 긍정적 영향을 미치는 것으로 나타났다. 또한, 사용자는 정보시스템 품질과 순편익의 영향관계에서 부분매개효과가 있음을 확인할 수 있었다. 이러한 연구결과를 바탕으로 공공정보화사업에서 정보시스템 품질과 시스템을 사용하는 사용자, 이를 통한 순편익에 이르는 통합적인 관점에서 세부성공요인별 우선순위에 따라 효율적으로 사업성과를 향상 시킬 수 있도록 관리체계를 수립하고 공공정보화시장에 진입한다면 기업경영 성과 및 관련 산업 전반에 유의한 영향을 미칠 수 있을 것이다.

• International Journal of Contents
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• 제18권2호
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• pp.32-46
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• 2022

In recent years, large-scale and high-density use of LED on facades has exposed some disadvantages, such as light pollution, high energy consumption, unsustainability, and poor interactivity. Because of the development of smartphones and augmented reality (AR), AR has emerged as a new technology available to users to interact with the media façade. As an augmented reality app for public space, the AR map app can superimpose virtual images on the surface of a building to form an AR media façade, which can be applied in the fields of navigation, advertising, interactive public art, smart retail, etc. This study establishes the variables influencing usage intention and the consequent outcomes of Huawei AR map app and uses the technology acceptance model (TAM) to discuss their relationship. Results show that consumer innovativeness, information quality, and design quality have a strong influence on perceived ease of use. Information quality has a positive impact on perceived usefulness, but design quality has a weak influence. Also, the design quality of Huawei AR map app and consumer innovativeness have a higher effect on perceived enjoyment than information quality. Users' usage attitude and perceived usefulness when using Huawei AR map app are key factors determining their usage intention. This study inspires city planners, architects, developers, and designers of AR apps that augmented reality can partly replace media façade, and that investment in augmented reality will achieve significant sustainable economic and social benefits.

• 융합보안논문지
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• 제14권3_2호
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• pp.71-81
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• 2014

이 연구의 목적은 경찰의 치안서비스품질과 서비스만족 및 생활만족의 관계를 규명하는데 있다. 이 연구는 2012년 서울소재 일반 시민들을 모집단으로 설정한 후 유층집락무선표집법을 이용하여 최종분석에 이용된 사례 수는 총 491명이다. 연구에 사용된 설문지는 총 60문항으로 구성되었으며, SPSSWIN 18.0을 이용하여 빈도분석, 요인분석, 신뢰도분석, 다중회귀분석, 경로분석 등을 실시하였다. 설문지 신뢰도는 Cronbach's ${\alpha}$ 값이 .607이상으로 나타났다. 결론은 다음과 같다. 첫째, 경찰 치안서비스품질은 서비스만족에 영향을 미친다. 즉, 신속전문성, 공익성, 공감성, 체계성, 접근성 서비스가 활발히 이루어질수록 범죄발생억제 활동만족은 증가한다. 반면, 쾌적성, 보증성 서비스가 원활히 이루어지지 않을수록 범죄발생억제활동만족은 감소한다. 체계성, 유형성 서비스가 활발히 이루어질수록 경찰력규모만족은 증가한다. 공감성, 체계성, 접근성 서비스가 활발히 이루어질수록 교통안전관련활동만족은 증가한다. 신속전문성, 공감성, 체계성, 유형성, 보증성 서비스가 활발히 이루어질수록 지역사회경찰활동만족은 증가한다. 둘째, 경찰 치안서비스품질은 생활만족에 영향을 미친다. 즉, 신속전문성, 공익성, 공감성, 접근성 서비스가 활발히 이루어질수록 안전생활만족은 증가한다. 신속전문성 서비스가 활발히 이루어질수록 일상생활만족은 증가한다. 셋째, 치안서비스만족은 생활만족에 영향을 미친다. 즉, 범죄발생억제활동만족, 교통안전관련활동만족, 지역사회경찰활동만족이 높을수록 안전생활만족은 증가한다. 경찰력규모만족, 교통안전관련활동만족, 지역사회경찰활동만족이 높을수록 일상생활만족은 증가한다. 넷째, 경찰 치안서비스품질은 치안서비스만족 및 생활만족에 직간접적인 영향을 미친다. 즉, 치안서비스만족은 치안서비스품질과 생활만족을 매개하는 중요한 변수이다.

• 한국치위생학회지
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• 제15권2호
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• pp.197-204
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• 2015

Objectives: The purpose of this study was to investigate the relation between health-related quality of life and oral health behavior and oral health status, and to provide the basic data for national oral health policy. Methods: The primary data of the 5th National Health Examination and Nutritional Survey(NHANES) in 2012 were used in this study. The subjects were 2,243 middle-aged people(40-59 years old), 827 persons were excluded for missing value or having diseases affecting quality of life(depression, stroke, cardiac infarction, angina, liver cancer, stomach cancer, colon cancer, breast cancer, cervical cancer, lung cancer, thyroid cancer, other cancers, arthritis), and 1,416 data were finally analyzed. Results: In health-related quality of life by subjects' characteristics, there was significant difference in gender, age, education, family income, and employment status(p<0.01) except for current smoking. Oral health behavior didn't have significant relation to health-related quality of life, but better oral health status showed better health-related quality of life(p<0.01). Conclusions: In conclusion, this study suggested that there was close relationship between the oral health status and health-related quality of life in moddle aged people. Therefore, national oral health policy is needed for the oral health promotion with commitment of oral prophylaxis and care programs to the individual and community.

• Journal of Korea Trade
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• 제23권4호
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• pp.17-29
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• 2019

Purpose - This study examines the relationship between public-private partnerships and the performance of ports based on three factors: the quality of the port infrastructure, container throughput, and logistic performance in three Latin American countries, Mexico, Panama, and Brazil, for the period of 1994-2017. Design/methodology - The selected countries are top ranked in terms of container throughput in Latin America. The methodology employs secondary data from the World Bank (Quality of Port Infrastructure, Logistics Performance Index, and Private Participation in infrastructure database). Findings - Overall, the results revealed that the private investment of these countries varies significantly over the past couple decades. Panama, with the least public-private investment over the study period, performs better than Mexico and Brazil with regards to port quality infrastructure and container throughput. For ports in the selected countries to keep up with global competition, there is a need to enhance efficiency. Originality/value - Compared with ports in Asia, Latin American ports are lagging behind with respect to container throughput and efficiency. This study suggests greater collaboration from the private sector, academia, and other organizations, as well as a review of the regulatory framework to ensure better transparency and project allocation. Throwing more light on the public-private investment environment of Mexico, Brazil, and Panama, this study offers policy makers and regulators insightful information on port infrastructure.

• 한국보건간호학회지
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• 제29권2호
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• pp.219-230
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• 2015

Purpose: This research study not only examine the relationship between cognitive function, IADL, depression and quality of life, but also clarifies factors impacting quality of life for the elderly. The purpose of this study is to administer health promotion programs and to improve quality of life for the elderly. Methods: Data were collected from May 20, to June 10, 2014. The participants were 157 elderly persons with mild cognitive injury (MCI), who had under 23 points on MoCa-K from three different senior welfare centers in Daejeon. The questionnaires were conducted by four university students after receiving instruction from the researcher and consisted of general characteristics, cognitive function, depression and quality of life. SPSS WIN 19.0 program was used for data analysis. Results: Cognitive function showed positive correlation with quality of life (r=175, p=.028). IADL did not show correlation with quality of life (r=-.005, p=.947). However cognitive function(r=-.344, p<.001) and depression (r=-.623, p<.001) showed negative correlation with quality of life. In addition, the factors impacting quality of life were cognitive function (${\beta}=.14$, p=.29) and depression (${\beta}=-.61$, p<.001) which accounted for 39% of quality of life. Conclusion: These findings showed that the participants had depression and their cognitive function was low. As a result, the more participants' cognitive function decreased, the more their quality of life decreased. In addition, the more their depression decreased, the more their quality of life improved.

• 보건행정학회지
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• 제19권4호
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• pp.78-97
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• 2009

This study examined the factors related to family caregiver satisfaction with institutional care services for beneficiaries under the Public Long-Term Care Insurance(PLTCI) system. Determining what contributes to family caregiver satisfaction is a critical step toward implementing effective quality improvement strategies. A national cross-sectional descriptive survey was conducted from November to December 2008, using proportionate quota sampling based on the location and level of Long-Term Care of the beneficiaries. Total 1,745 family caregivers wrote informed consents and 733 (response rate 42%) completed questionnaires, which included caregiver characteristics, organizational resources, primary objective and subjective stressors, perceived quality of services, and family caregiver satisfaction. Family caregivers were satisfied overall with institutional care. In multiple regression analysis, there was a statistically significant difference in degree of family caregiver satisfaction according to caregiver characteristics(relationship to beneficiary), primary objective stressors (insurance type of beneficiary), perceived quality of services(respect to family caregivers' idea, ADL support, expertness of staff, careful concern of staff, fulfillment of client's requests, and safety of institution's environment). In public long-term care, satisfaction efforts are in an early stage of development. This study is meaningful as the first attempt to measure family caregiver satisfaction with institutional care for beneficiaries under the PLTCI system, and to identify factors affecting the satisfaction. Among the identified factors, the policy makers, the insurer, and the providers need to pay attention to perceived quality of services, in particular, to improve customer satisfaction. Our findings can provide quality care improvement initiatives in the public long-term care setting.