• 제목/요약/키워드: Relational commitment

검색결과 112건 처리시간 0.019초

온라인 브랜드의 총체적 체험이 소비자-브랜드 관계 및 브랜드 애착, 브랜드 몰입에 미치는 영향 - 네이버 브랜드 카페 사용자들을 중심으로 - (The Effect of the Whole Experience of Online Brand on the Consumer-Brand Relationship, Brand Attachment and Brand Commitment : With the Users of Naver Brand Cafe)

  • 한광석
    • 경영과정보연구
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    • 제30권1호
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    • pp.159-185
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    • 2011
  • 본 연구는 온라인 블로그의 브랜드 커뮤니티를 통해 경험한 브랜드 체험의 다섯 가지 유형(감각적 체험, 정서적 체험, 인지적 체험, 행동적 체험, 관계적 체험)들이 소비자-브랜드 관계에 미치는 영향은 어떠한 차이가 나타나는지를 살펴보고자 하였다. 또한 이러한 총체적 체험을 통한 소비자-브랜드 관계가 브랜드 애착과 브랜드 몰입간의 구조적 관계가 어떻게 나타나는지를 실증적으로 분석하고자 하였다. 연구결과 정서적 체험, 인지적 체험, 관계적 체험은 소비자-브랜드 관계에 영향을 미치나 감각적 체험과 행동적 체험은 소비자-브랜드 관계에 영향을 미치지 않는 것으로 나타났다. 또한 브랜드 체험을 통한 소비자-브랜드 관계가 브랜드 애착과 브랜드 몰입 간에 나타나는 구조적 관계에 대해 살펴보았다. 연구결과 브랜드 체험을 통한 소비자-브랜드 관계는 브랜드 애착에 직접적인 영향을 미치나 브랜드 몰입에는 영향을 미치지 않는 것으로 나타났다. 브랜드 몰입은 브랜드 애착을 통해 영향을 미치는 것으로 확인되었다. 결국 브랜드 몰입은 브랜드 애착의 결과변수라는 선행 연구 결과와 일치되었다.

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공공도서관 시니어 이용자가 지각하는 관계혜택이 관계품질과 관계지속의도에 미치는 영향에 관한 연구 (A Study on the Effects of Public Library Senior User's Perception of Relational Benefits on the Relationship Quality and Intent to Relationship Continuity)

  • 신혜봉;노동조
    • 한국비블리아학회지
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    • 제30권4호
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    • pp.135-156
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    • 2019
  • 본 연구는 공공도서관 시니어 이용자가 도서관 이용 시 지각하는 관계혜택이 관계품질과 관계지속의도에 미치는 영향을 파악하기 위해 공공도서관을 이용하는 50세 이상의 시니어 이용자 185명을 대상으로 설문조사를 실시하였다. 본 연구의 결과, 공공도서관의 시니어 이용자가 지각하는 관계혜택은 관계품질을 매개로 관계지속의도에 영향을 미치는 것으로 나타났다. 특히, 관계혜택요인 중 기능적 혜택은 관계품질을 매개로 관계지속의도에 강한 영향을 미치는 것으로 나타났고, 관계품질 요인 중 몰입은 관계지속의도를 예측하는 가장 중요한 변수로 확인되었다. 본 연구는 공공도서관 시니어 이용자와 도서관과의 관계형성과정을 관계마케팅의 관점에서 알아봄으로써 이용자 특성에 따른 도서관마케팅 전략개발에 실천적 시사점을 제시하였다는데 그 의의가 있다.

프랜차이즈 모기업 핵심역량 자원이 가맹점 관계결속과 재계약의도에 미치는 영향 (Effects of Core Competence and Resource Sharing on the Relational Bond among Franchisees and on Re-contract Intention in the Franchising Parent Companies)

  • 허영욱;주말찬
    • 유통과학연구
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    • 제12권4호
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    • pp.11-22
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    • 2014
  • Purpose - The domestic franchise industry has made significant contributions to industry such as investment, employment, and community economy development, facilitating growth potential. The franchise industry provides management knowhow transfer between parent companies and franchisees as per contracts addressing use of business signs, franchisees' independent position, franchisor support, and royalties to be paid to the franchisors. However, many franchisors lack management knowhow and provide insufficient support because of poor control of franchisees and not having a systematic approach to support. This results in dissatisfied franchisees and failure to establish long-term relationships. Few studies have examined relational commitment and/or re-contract intention by support resources between franchisors and franchisees, despite a considerable output of theories and studies of the growth of the franchise industry. The purpose of this study, therefore, was to examine the effects of the ability to provide resources on relational commitments and re-contract intention, and to suggest causal relationships and implications. Research design, data, and methodology - The subject was domestic franchisors registered with the Association of Franchise with more than 50 franchisees. Franchisees under contract for 2 years and considering re-contract of their franchise 2 years later were used. The subjects totaled 300 franchisees in Seoul. A questionnaire survey was used to investigate the subject of franchisees' concessions during the 10 days from November 21, 2013 to November 30, 2013. After excluding 16 surveys with poor answers, 284 responses were finally used. Four areas and 44 questions were used. A nominal scale was used for four common characteristics questions including gender, ages, educational background, and franchise managing time. Questions regarding ability, relational commitment, and re-contract intention made use of a Likert 5-point scale. Data coding and data cleaning were used. SPSS 18.0 was used as follows. First, frequency analysis was done to investigate demographic characteristics. Second, exploratory factor analysis was done to verify validity of testing tools, and Cronbach's α coefficient was used to verify reliability. Third, correlation analysis and multiple regression analysis were done. An exploratory factor analysis was done to verify validity of concepts. A correlation analysis was done to test relationships between the variables, and multiple regression analysis was done to verify franchisor's ability, franchisees' relational commitment, and re-contract intention. Results - The following were the outcomes. First, store operation management, finance operation management, and human resource management affected the calculated bond. Second, store operation management and finance operation management affected the emotional bond. Third, store operation management, finance operation management, human resource management, and marketing management affected the prescriptive bond. Fourth, calculated bond and prescriptive bond had an effect on re-contract intention. Conclusions - As stated above, in franchise management, parent companies' offer and instruction of core competence to their franchisees as an information resource could improve the relational bond by helping them grow together through the resource sharing. Consequently, core competence factors were promoting factors that could improve franchisees' re-contract intention for a long time.

상호작용과정에서 고객참여의 관계적 역할 (The Relational Role of Customer Participation in Interaction Process)

  • 안진우;오형준
    • 경영과정보연구
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    • 제39권3호
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    • pp.37-51
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    • 2020
  • 서비스접점에서의 고객참여는 상호작용과정에서 중요한 역할을 하고 있다. 뿐만 아니라, 고객참여는 고객-서비스제공자 간의 관계발전에도 영향을 미치고 있다. 지난 선행연구들은 단편적이고 횡단적인 접근을 통해 고객참여의 역할을 밝히고 있지만, 관계의 역동성을 고려한다면, 장기적 관점에서 고객참여의 역할을 규명할 필요가 있다. 또한, 고객참여의 선행변수와 후행변수가 겹치는 문제에 대해서도 그 원인을 규명할 필요가 있다. 본 연구는 관계적 변수의 핵심인 신뢰와 몰입을 중심으로 종단적 관점에서 고객참여가 어떻게 관계발전에 영향을 미치는지를 밝힘으로써 고객참여의 관계적 역할을 확인하고자 한다. 이에 종단적 자료를 통해 고객참여의 관계적 역할을 회귀분석을 통해 분석하고자 한다. 연구의 결과, 신뢰(t1)와 몰입(t1) 중 몰입이 고객참여에 직접적으로 긍정적인 영향을 미치는 것으로 나타났다. 그러나, 신뢰(t1)는 개인적 상호작용 및 책임 있는 행동과 같은 고객참여의 하위차원에 직접적으로긍정적인 영향을 미치는 것으로 나타났다. 이러한 신뢰와 몰입의 영향을 받은 고객참여(t2)는 다시 신뢰(t3)와 몰입(t3)에 긍정적인 영향을 미치는 것으로 나타났다. 결론적으로, 고객참여는 관계적 변수들에 의해 영향을 받지만, 상호작용과정을 통해 다시 관계적 변수들을 향상시킬 수 있는 주요한 요인임을 알 수 있다. 서비스기업은 고객의 정보교환 및 상호작용 욕구를 이끌어 내고 이를 활용함으로써 고객과의 관계발전을 모색할 수 있다.

아웃소싱 기업간 통제와 관계 몰입에 있어서 신뢰 매개 역할에 관한 연구 (The Relationship between Control Mechanism and Commitment in Information Systems Outsourcing : The Mediating effects of Trust)

  • 최재웅;한만용;정병호
    • 디지털산업정보학회논문지
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    • 제6권4호
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    • pp.251-265
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    • 2010
  • Recently, with increasing interest in the subject of interfirm relationship mechanism, some information systems researchers point out that existing outsourcing theories are limited in explaining the choice of governance mechanisms in interfirm relational exchanges. Recognizing the importance of trust-commitment, this study focuses on the relationship of between control mechanism and commitment. Especially the role of trust as mediator is mainly researched. A mediation model was suggested on the basis of theoretical linkages from prior relevant studies. The research model was empirically tested with 73 IS outsourcing projects. The findings have significant impactions for further research and practice. Findings are as follows: First, outcome control, process control, social control had positive effects on trust and commitment. Second, inter-organizational trust played as a partial mediator on the relationship between control mechanisms and commitment. Based on these findings, the implication and the limitation of the study were presented including some directions for future studies.

동대문 패션시장의 구매자-공급자 간의 거래특성이 관계결속에 미치는 영향 -지역 패션 소매업체의 관점에서- (The Effects of the Transaction Character Factors between Buyer-Supplier on Relational Bond in Dongdaemoon Fashion Market -From the Perspective of Region Retailer-)

  • 정명선;주성래
    • 한국의류학회지
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    • 제35권8호
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    • pp.906-917
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    • 2011
  • This study identified the present state of store and selection criteria of supplier from the regional fashion buyer point of view and examined the effects of the factors of relative impact between buyer and supplier on the relational bond. The interviews and questionnaires were administered to the owners or the sellers of 85 fashion retail stores in Gwangju. For analysis of data, frequency, means, factor analysis, Cronbach's ${\alpha}$ and regression analysis were applied. The results were as follows. First, in the results of examining the actual conditions of store managers for fashion buyers, fashion buyers complained about lengthy travelling and time consumption inconvenience. They also reported decrease in margin and monthly mean sales over last year. Second, the most important selection the criteria for the supplier were product power, followed by a convenient store layout. Finally, higher quality communication, more compromises, and higher dependence were affected with higher satisfaction, trust, and commitment in suppliers; conversely, the trust and commitment of the buyers decreased relative to the increased power of the suppliers.

지각된 서비스 품질과 관계효익이 패션점포와 고객간의 관계발달 과정에 미치는 영향 (The Effects of Perceived Service Quality and Relational Benefits on Relationship Development Process between Fashion Retail Stores and Customers)

  • 주성래;정명선
    • 한국의류학회지
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    • 제29권2호
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    • pp.328-339
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    • 2005
  • The purpose of this study were to extract and empirically examine the effect variables on phase performance of relationship development process by identifying relationship development process between apparel store and customer. The questionnaires was asministered to 333 women frequency use of a department store, big shopping mall, discount store in Gwang-ju city during March 4-11, 2003. The data was analyzed by factor analysis, correlation analysis, and Structural Equation Model using LISREL 8.30 program. As the results, the perceived service quality with attractive factor of relationship explration phase direct positively influenced customer satisfaction among relationship expansion phases. However, relational benefit directly influenced customer satisfaction with the primary phase of relationship maintain as well as trust, customer commiment and long-term orientation. Also, customer satisfaction direct positively influenced trust, and customer' trust direct positively influenced customer commitment. Finally, the customer commitment direct positively influenced long-term orientation.

유통경로 내 구매자와 판매자 간 정보공유의 촉진요인과 억제요인 (Promoting and Inhibiting Factors on Information Sharing between Buyers and Sellers)

  • 김상덕
    • 지식경영연구
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    • 제10권2호
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    • pp.1-14
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    • 2009
  • This study has investigated the effects of promoting and inhibiting factors on information sharing between buyers and sellers in Korean distribution industry. Based on intensive literature reviews, eight promoting factors(satisfaction, relational norms, trust, commitment, fairness, formalization, participation, transaction specific investment) and five inhibiting factors(opportunism, environmental uncertainty, conflict, concentration, monitoring) were included in the research model. For the purpose of empirical testing, 320 respondents of retailers in Korea were surveyed and the analysis utilizing structural equation model indicated that satisfaction, relational norms, trust, commitment, fairness, formalization, and participation had positive effects on information sharing. And concentration and monitoring had negative effects on it. However transaction specific investment, opportunism, conflict, and environmental uncertainty had no significant effects.

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비대칭적 관계구조 하에서 C-Commerce 활용수준의 결정요인 (Determinants of C-Commerce Utilization in Asymmetric Relationship between Buyers and Suppliers)

  • 최영진;장시영
    • 경영과학
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    • 제21권2호
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    • pp.215-234
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    • 2004
  • With enormous changes in market condition, firms try to collaborate with their transaction partners. Recently, the diffusion of the Internet has made it possible for firms to directly collaborate with their partners. Accordingly, the importance of the Collaborative Commerce( C-Commerce) based on the Internet and IT has been emphasized. The literature in relational marketing and strategic alliance, however, has focused on the relational characteristics among firms. Therefore, the fundamental objective of this study is to investigate whether C-Commerce can enhance the positive relationships among firms. Based on theoretical and empirical research, some meaningful discussions can be made. First. the asymmetric commitment between buyers and suppliers decreases the C-Commerce utilization. Second, when specific investment is made to facilitate transactions, firms try to trade efficiently and depend on partners in a long-term period.

웹 기반 정보시스템의 지속적 사용에 관한 통합적 연구 : 인터넷 쇼핑 사이트를 중심으로 (An Integrative Study on Continued Use of Web-Based Information Systems: Focusing on Online Shopping Sites)

  • 이선로;양석원
    • Journal of Information Technology Applications and Management
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    • 제16권1호
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    • pp.51-75
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    • 2009
  • This paper develops an integrative model for IT continuance in the internet shopping environments by integrating the expectation-confirmation and the switching cost factors. Using this model, in addition, this study investigates their differential effects on the mediating variables, such as user satisfaction, commitment, and trust which have been identified as antecedents of users' IT continuance intention. Results show that the product and service-related expectation confirmation factors and the relational switching cost factor can have greater impacts on users continuance intention than the web site design factors, and the financial and procedural switching cost factors. In particular, it is interesting to note that relational switching cost can lead users to more commitment, which is revealed as the strongest antecedent of their continuance intention to use a certain shopping site.

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