• Title/Summary/Keyword: Relational Quality

Search Result 183, Processing Time 0.031 seconds

An Empirical Study on Factors Affecting the Relationship Quality in Shipping Service Market : Primarily on Relationship between Liner Shipping Companies and Freight Forwarders (해운서비스시장에 있어서 관계질에 영향을 미치는 요인에 관한 실증연구 - 정기선사와 운송주선인간의 관계를 중심으로 -)

  • Choi Young-Ro;Shin Han-Won
    • Journal of Navigation and Port Research
    • /
    • v.30 no.1 s.107
    • /
    • pp.73-83
    • /
    • 2006
  • The purpose of this study is to analyze the dynamic market mechanism adopting relationship marketing techniques between the shipping companies and shippers. As shipping companies mainly rely on sales operation, the relational structure of shipping companies and shippers is considered to be one of the determinants in business performance and customer satisfaction In this respect, the characteristic relationship between sales person and shipping company takes an important roles in relationship marketing in shipping business industry. An empirical study was carried out to find out the determinants cf relationship quality and antecedent factors of characteristics in shipping companies and sales person.

An Affection of Service Quality on Perceived Value, Customer Satisfaction and Reuse Intent in Brand Hair Shop -Focusing on Moderating Effect of Relational Customer- (브랜드미용실의 서비스품질이 지각된 가치, 고객만족 및 재이용의도에 미치는 영향: 브랜드미용실의 단골고객 조절효과)

  • Choe, Byeong-Suk;Jo, Cheol-Ho
    • Proceedings of the Korean Society for Quality Management Conference
    • /
    • 2009.10a
    • /
    • pp.123-130
    • /
    • 2009
  • 미용업의 사회적 인식이 높아짐에 따라 국내 미용서비스산업은 경영적 측면에서 체계화되고 규모면에서도 날로 확대되는 등 양적, 질적인 성장하고 있으며, 국내 업계끼리는 물론이고 글로벌화로 인하여 외국의 선진 프랜차이즈와도 경쟁하는 단계에 이르렀다. 이러한 환경적 변화 속에서 국내의 미용업계는 한 차원 높은 성장을 위한 자구적 노력이 필요한 상황이다. 그러나 국내 미용업계는 서비스 제공자 관점에서 일방적인 서비스를 제공하여 왔고 고객관점에서 가치 있는 서비스의 내용과 품질을 제대로 파악하지 못하고 있는 실정이다. 미용서비스품질을 정의하기 위한 연구들은 계속되고 있으나 미용서비스품질에 대한 명확한 개념정의는 물론이고 앞으로 국내 미용업계 성장의 축이 될 브랜드 미용실의 고유 서비스품질은 여전히 확정적이지 못한 실정이다. 따라서 본 연구에서 브랜드 미용실 고유의 서비스품질 요인들을 발견하고, 지각된 가치, 고객만족, 재이용의도 간의 인과관계를 알아보고자하며, 특히 지각된 가치의 매개적 역할과 계량적 중요성을 알아보고자 하였다. 또한 브랜드 미용서비스를 이용하는 고객들의 단골고객 신념수준에 조절효과가 있는지 알아보기 위하여 가치-고객만족, 가치-재이용의도, 고객만족-재이용의도 간의 이에 대한 조절효과를 검정하였고, 효과적인 서비스품질전략을 제시하고자 하였다.

  • PDF

Development and Management of Database for School Health Improvement (학교보건 증진을 위한 데이터베이스의 개발 및 관리)

  • Choung Hye Myoung
    • Journal of Korean Public Health Nursing
    • /
    • v.18 no.1
    • /
    • pp.154-166
    • /
    • 2004
  • The purpose of this study was to design and implementation of database for school health activity. This database system was designed stand-alone application for college school health center without a hospital affiliation and the database system was made of relational database management system, Microsoft access 2000 to be made GUI (Graphic user interface) type design and made up 7 tables: patients. symptoms. departments, income and outgo. medical cures. and medicine. The construction of this database system was patient management. code management. medicine management. and statistics management. The results of the database system were as follows; 1) This database system could be used for college school health center. 2) This database system could be made correct statistic data. 3) This database system could be managed income and outgo. 4) This database system could be changed for the better activity of community health service. 5) This database system could be simply attired administrative system. This database system will be used for students and employees to protect and promote health to measure for health level and quality of health service. In conclusion. this database system can be applied for unit health center to manage the college school health activity and advanced data management can be applied for health profession to do quality improvement. cost containment. management information system. and decision support system.

  • PDF

The Effects of KM Performances' Antecedents on an Eemployee's Absorptive Capacity (지식경영 성과 선행 요인이 조직원 흡수 역량에 미치는 영향)

  • Kim, Byoung-Soo;Hau, Yong-Sauk;Lee, Hee-Seok
    • Information Systems Review
    • /
    • v.12 no.1
    • /
    • pp.59-79
    • /
    • 2010
  • According to resource based view, knowledge is regarded as a salient factor to improve an organization's efficiency in the current fast-changing business environment. Knowledge management (KM) may encourage employees to share and exchange knowledge in the organization in order to improve and sustain a competitive advantage over other companies. The proposed research model examines the impacts of KM performances' antecedents on an employee's absorptive capacity. This study identifies KM performances as employee's satisfaction about KM and shared knowledge quality. This study considers KM performances as the major determinants that enhance his/her absorptive capacity. This study also investigates the key antecedents of KM performances. The research model posits extrinsic reward, intrinsic reward, and relational reward as the KM performances' antecedents. Furthermore, this study examines the difference of the antecedents' effects in terms of firm's type. The proposed research model was tested by using survey data collected from 1,103 employees of 2 public enterprises and 907 employees of 5 private enterprises. The findings of this study showed that employee's satisfaction about KM and shared knowledge quality play a significant role in enhancing employee' absorptive capacity. Extrinsic reward only significantly influences employee's satisfaction about KM, whereas both intrinsic and relational rewards serve as the salient antecedents of improving both KM performances. The results also shed light on the moderating role of firm's type. Theoretical and practical implications of this study are discussed.

A Factor Analysis on Job Stress Level in Dental Hygienists (치과위생사의 직무스트레스에 관한 분석요인)

  • Kim, Jee-Hwa;Oh, Na-Rae;Jeong, Mi-Ae
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.13 no.3
    • /
    • pp.1220-1228
    • /
    • 2012
  • This study was carried out in order to offer medical service in good quality by enhancing dental hygienists' job satisfaction and to arrange basic data necessary for individual development and health promotion in dental hygienists through grasping the job stress level and job satisfaction of being experienced by dental hygienists, and the correlation. The self-administered questionnaire was surveyed and collected from August 1-12 of 2011 targeting 210 dental hygienists of general hospitals, dental hospitals, and dental clinics nationwide(Seoul, Gyeonggi, Daegu, Pohang).The analysis was made on 205 people. The collected data was analyzed by using SPSS WIN 15.0 program. As a result, out of job stress, the average was indicated to be the highest with 2.71 in 'job demand.' As a result of examining about sphere-based relationship between health perception level and job stress related to building in dental hygienists, the central nervous system manifestation showed statistically significant positive correlation with physical environment(r=.281, p<.001), job demand(r=.281, p<.001), relational conflict(r=.163, p<.05), organizational system(r=.166, p<.05), compensation inappropriateness(r=.267, p<.001), and job stress(r=.311, p<.001). Overall, the building-related health perception level showed statistically significant correlation with physical environment(r=.259, p<.001), job demand(r=.311, p<.001), relational conflict(r=.172, p<.05), organizational system(r=.158, p<.05), compensation inappropriateness(r=.197, p<.01), and job stress(r=.275, p<.001). They need to improve their quality of life and life and mental health by developing proper air conditioning system and using one in their work place. if so, they could contribute to better quality of oral cavity service for everyone.

A Study on the Sewerage Facility Management Technique based on GIS (GIS를 이용한 하수도 시설물 관리 방법에 관한 연구)

  • 최재화;박희주;이홍술
    • Journal of the Korean Society of Surveying, Geodesy, Photogrammetry and Cartography
    • /
    • v.11 no.2
    • /
    • pp.43-51
    • /
    • 1993
  • It is very important entity that a map of urban facility is in civic life and development of city. But now, there are many needs of computerization which was used for management of urban facility map because inefficiency was produced due to management of urban facility map by hand. This paper, it was showed that a processing of establishing database in computer by applying GIS. The used sample area in studying in Ansan city in Kyunggi province and a sewer pipe which was in there adapted to establish database in computer. A map of administration district, which is 1:38,000, a map of complex urban planning of city, which is 1:3,000, and the facility map were used for the input of spatial data and the address, the year when sewer pipe was burried, and the quality of pipe, the pipe diameter, and the length of pipe were used as attribute data. Relational structure was used for establishment of database then, searching, analyzing, and processing were possible. Additionary, the result of this studying can be used for replacement of a old sewer pipe, a material quantity which is related with repairement of sewer pipe, and calculation of time, cost by application program framed by Fortran.

  • PDF

Radio Resource Management using a Game Theoretic Approach Method in Heterogeneous Wireless Networks (이종 네트워크 환경에서 게임 이론적 접근방법을 이용한 무선 자원관리)

  • Kim, Nam-Sun
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.16 no.3
    • /
    • pp.2178-2184
    • /
    • 2015
  • With the development of wireless network technologies, mobile users may use various networks easily and expect more advanced services. On the other hand, it may bring on some problems with network resource management that should lead the service provider to improve the current service quality and manage the network resource efficiently. This paper proposes the optimized radio resource management (RRM) scheme that integrates the Grey Relational Analysis (GRA) and game theory. The first applies the GRA to determine the Grey Relation Coefficient (GRC) factors that represent the network preference, and the network provider then selects the requested service that provide maximum payoff through Nash Equilibrium. Six requested services that have one application service among four different types of service classes were considered and the game was played repeatedly. In WiMAX, WLAN 1 and WLAN 2 game, the maximum payoff of each players was 93, 90.6 and 92.8 respectively. The experimental results show that every requested service can be selected by the network provider. Consequently, the proposed radio resource management mechanism is more effective in heterogeneous wireless networks.

Tracking the Source of Cascading Cyber Attack Traffic Using Network Traffic Analysis (네트워크 트래픽 분석을 이용한 연쇄적 사이버공격 트래픽의 발생원 추적 방법)

  • Goo, Young-Hoon;Choi, Sun-Oh;Lee, Su-Kang;Kim, Sung-Min;Kim, Myung-Sup
    • The Journal of Korean Institute of Communications and Information Sciences
    • /
    • v.41 no.12
    • /
    • pp.1771-1779
    • /
    • 2016
  • In these days, the world is getting connected to the internet like a sophisticated net, such an environment gives a suitable environment for cyber attackers, so-called cyber-terrorists. As a result, a number of cyber attacks has significantly increased and researches to find cyber attack traffics in the field of network monitoring has also been proceeding. But cyber attack traffics have been appearing in new forms in every attack making it harder to monitor. This paper suggests a method of tracking down cyber attack traffic sources by defining relational information flow of traffic data from highest cascaded and grouped relational flow. The result of applying this cyber attack source tracking method to real cyber attack traffic, was found to be reliable with quality results.

Development of Hydrologic Data Management System Based on Relational Database (관계형 데이터베이스를 이용한 수문자료 관리시스템 개발)

  • Kim, Hak-Kwan;Park, Seung-Woo;Kim, Sang-Min
    • Journal of Korea Water Resources Association
    • /
    • v.39 no.10 s.171
    • /
    • pp.855-866
    • /
    • 2006
  • In this paper, the Hydrologic Data Management System (HDMS) was developed for the efficient management of hydrologic data. The applicability of the system was demonstrated using the hydrologic data of study watershed located in the southwest from Suwon city MySQL 5.0, relational database management system, and MS Visual Basic 6.0 were used for the development of MS windows based HDMS. The primary components of the HDMS are data search system, data management system, and data analysis system. Data search and management systems provide basic functions for the efficient data search, storage, update and export. Data analysis system enables the users to get the further and diverse hydrologic statistical information from the stored data. Furthermore, the accuracy and quality of hydrologic data was analyzed and evaluated through data analysis system.

The Effect of Relational Leadership on Empowerment, and Organizational Commitment: Focus on the Relationship between Owner and Manager in Chinese Restaurant Context (관계지향적 리더십이 임파워먼트와 조직몰입에 미치는 영향 - 중식당 소유주와 지배인 간의 관계를 중심으로 -)

  • Byun, Gwang-In;Choi, Soo-Keun
    • Journal of the Korean Society of Food Culture
    • /
    • v.20 no.5
    • /
    • pp.561-573
    • /
    • 2005
  • This research is to examine the structural relationships between transformational/transactional leadership, empowerment, relationship quality, and organizational commitment in Chinese restaurant context. In order to empirically investigate the proposed model, the data were collected from 188 respondents randomly selected from among the managers who work in 188 Chinese restaurants in Seoul and Kyonggi-do, which registered in Korean Food Central Association, korean foodservice management Association, Menupan.com We choose to limit our investigation to luxury Chinese restaurants where the average check is above 12,000 won. The survey was executed during two-week period in the autumn of 2004. The findings and discussion are as follows: First, intellectual stimulus behavior of transformational leadership had a positive effect on empowerment. Second, contingent reward leadership had a positive effect on empowerment. Third, empowerment had a positive effect on affective organizational commitment. Fourth, empower had a negative effect on continuous organizational commitment. Fifth, intellectural stimulus behavior of transformation leadership had a positive effect on affective organizational commitment indirectly and had a negative effect on continuous organizational commitment indirectly through mediating role of empowerment. Finally, contingent reward leadership had a positive effect on affective organizational commitment indirectly and had a negative effect on continuous organizational commitment indirectly through mediating role of empowerment. At the end of this paper, managerial implications, discussions, and limitations and future research directions are presented.