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The Effects of KM Performances' Antecedents on an Eemployee's Absorptive Capacity  

Kim, Byoung-Soo (SK Telecom)
Hau, Yong-Sauk (KAIST Business School)
Lee, Hee-Seok (KAIST Business School)
Publication Information
Information Systems Review / v.12, no.1, 2010 , pp. 59-79 More about this Journal
Abstract
According to resource based view, knowledge is regarded as a salient factor to improve an organization's efficiency in the current fast-changing business environment. Knowledge management (KM) may encourage employees to share and exchange knowledge in the organization in order to improve and sustain a competitive advantage over other companies. The proposed research model examines the impacts of KM performances' antecedents on an employee's absorptive capacity. This study identifies KM performances as employee's satisfaction about KM and shared knowledge quality. This study considers KM performances as the major determinants that enhance his/her absorptive capacity. This study also investigates the key antecedents of KM performances. The research model posits extrinsic reward, intrinsic reward, and relational reward as the KM performances' antecedents. Furthermore, this study examines the difference of the antecedents' effects in terms of firm's type. The proposed research model was tested by using survey data collected from 1,103 employees of 2 public enterprises and 907 employees of 5 private enterprises. The findings of this study showed that employee's satisfaction about KM and shared knowledge quality play a significant role in enhancing employee' absorptive capacity. Extrinsic reward only significantly influences employee's satisfaction about KM, whereas both intrinsic and relational rewards serve as the salient antecedents of improving both KM performances. The results also shed light on the moderating role of firm's type. Theoretical and practical implications of this study are discussed.
Keywords
Knowledge Management; Absorptive Capacity; KM Satisfaction; Knowledge Quality; Extrinsic Reward; Intrinsic Reward;
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