• 시큐리티연구
• /
• 제52호
• /
• pp.95-123
• /
• 2017

이 연구의 목적은 신임경찰 교육만족도가 직무만족 및 조직몰입에 어떠한 영향을 미치는지를 실증적으로 분석하는데 있다. 이를 위해 중앙경찰학교를 졸업한 신임경찰 288기를 대상으로 교육만족도(교육행정, 교육과정, 교수능력, 교육시설)와 직무만족 및 조직몰입에 대한 인식을 설문조사로 측정하였다. 그 결과를 요약하면 다음과 같다. 첫째, 교육만족이 직무만족 및 조직몰입 간의 관련성에 대해서는 모두 정적인 상관이 있는 것으로 나타났다. 둘째, 교육만족이 직무만족에 미치는 영향과 관련하여 교수능력이 직무만족의 모든 요인에서 유의미한 영향을 미치는 것으로 나타났다. 셋째, 교육만족이 조직몰입에 미치는 영향과 관련해서는, 교수능력이 조직몰입의 모든 요인에 유의미한 영향을 미치는 것으로 나타났고, 교육과정과 교육시설은 조직몰입 중 지속적 몰입에 유의미한 영향을 미치는 것으로 나타났다. 이러한 결과를 통해 실무과목 교육이 좀 더 사례 위주로 진행되어야 한다는 점과 실습교육이 실질적으로 현장실무를 익힐 수 있도록 설계되어 있는지에 대한 점검이 필요하다는 점을 정책적으로 제언하였다.

• 벤처창업연구
• /
• 제10권6호
• /
• pp.155-165
• /
• 2015

본 연구에서는 인터넷 패션쇼핑몰에 대한 이용고객의 신뢰, 만족, 몰입 및 관계지속의도 간의 구조적 인과관계를 검증하는 것을 목적으로 하였다. 이를 위해 인터넷 패션쇼핑몰 이용경험이 있는 고객 360명에 대한 설문조사 결과를 토대로 SPSS 18.0 프로그램과 AMOS 18.0 프로그램을 이용하여 유의수준 ${\alpha}=.05$에서 검증하였다. 신뢰도를 검증하기 위해 Cronbach's 알파계수를 산출하였고, 연구모형의 적합도를 평가하기 위해 적합도 지수를 산출함으로써 본 연구의 모형을 적합성을 검증하였다. 다음으로 구조방정식 모형분석(SEM: Structural Equation Model)을 통해 인터넷 패션쇼핑몰에 대한 이용고객의 신뢰, 만족, 몰입 및 관계지속의도 변인 간의 구조적 인과관계를 검증하였다. 본 실증분석을 통해 다음과 같은 주요 결과를 도출하였다. 첫째, 인터넷 패션쇼핑몰에 대한 신뢰는 이용고객의 만족에 유의미한 정(+)의 영향을 미치는 것으로 나타났다. 둘째, 인터넷 패션쇼핑몰에 대한 신뢰는 이용고객의 몰입에 유의미한 정(+)의 영향을 미치는 것으로 나타났다. 셋째, 인터넷 패션쇼핑몰에 대한 신뢰는 이용고객의 관계지속의도에 유의미한 정(+)의 영향을 미치는 것으로 나타났다. 넷째, 인터넷 패션쇼핑몰에 대한 만족은 이용고객의 관계지속의도에 유의미한 정(+)의 영향을 미치는 것으로 나타났다. 다섯째, 인터넷 패션쇼핑몰에 대한 몰입은 이용고객의 관계지속의도에 유의미한 정(+)의 영향을 미치는 것으로 나타났다. 여섯째, 인터넷 패션쇼핑몰에 대한 신뢰 ${\rightarrow}$ 만족 ${\rightarrow}$ 관계지속의도 경로의 간접효과는 유의미한 것으로 나타남으로써 만족의 매개효과가 있는 것으로 나타났다. 일곱째, 인터넷 패션쇼핑몰에 대한 신뢰 ${\rightarrow}$ 몰입 ${\rightarrow}$ 관계지속의도 경로의 간접효과는 유의미한 것으로 나타남으로써 몰입의 매개효과가 있는 것으로 나타났다. 본 연구의 결과는 최근 인터넷창업이 매우 활발한 인터넷 패션쇼핑몰의 경우 국내 메이저 인터넷 쇼핑몰에 비해 상대적으로 브랜드에 대한 인지도 및 신뢰도가 낮은 특성을 가지고 있으며, 소규모 인터넷 패션쇼핑몰에 대한 고객들의 신뢰도 향상 및 만족도 향상을 통해서 비로소 기존 이용고객들로 하여금 소규모 인터넷 패션쇼핑몰에 대한 재이용의도와 같은 지속적인 관계유지가 가능함을 시사하고 있다.

• 보건의료산업학회지
• /
• 제2권1호
• /
• pp.1-27
• /
• 2008

The purpose of this study is to investigate the effects of customer orientation factors in relation to medical services on the values of the service and customer satisfaction and loyalty. Those factors include patient safety and, as found by previous studies, specialization, explanation of what to be medically examined and customer orientation itself. Based on these pervious studies, this study surveyed customers of 7 general hospitals located in Busan to empirically identify relations between customer orientation factors of medical services and the values of the services and customer satisfaction. Results of the study can be summarized as follows. First, this study is very meaningful in that it established a basic theory of patient safety as one of the above customer orientation factors, and tried to empirically demonstrated the theory by applying it to medical services. Second, another of the factors, specialization was found positively affecting the values of medical services, but not affecting customer satisfaction. Customers are likely to choose specialized medical institutions even at higher cost when they undergo an accident or disease. Nevertheless, in factors, whether medical service providers are specialized is not influencing customer satisfaction. This is because medical institutions are failing to properly make recognized their specialization to customers who want to receive specialized medical services. Third, another of customer orientation factors, that is, explanation of what to be medically examined was found not having positive effects on the values of medical services and customer satisfaction. This is probably because enough time was not given for the explanation or because the explanation itself was not provided enough. Fourth, medical service providers' customer orientation was found positively influencing the values of medical services and customer satisfaction. In other words, it seems that customer-centered attitudes and behaviors of medical service providers had positive effects on customers' perception of medical services. Fifth, another of the factors, that is, patient safety was found positively affecting the values of medical services and customer satisfaction. This is probably because medical services' accurate diagnoses and reliable services had positive effects on customers' perception of medical services. Sixth, customers' perceived values of medical services were found having positive effects on customer satisfaction and loyalty. This suggests that the values of medical services are an antecedent variable that directly influences customer satisfaction and loyalty. Seventh, customer satisfaction was found positively affecting customer loyalty. This suggests that customer satisfaction is an antecedent variable of customer loyalty. In conclusion, this study showed that in relation to medical services, customer orientation factors' significant influences on the values of the services and customer satisfaction requires continuous efforts for raising customers' perceived qualities of medical services.

• 대한물리치료과학회지
• /
• 제8권1호
• /
• pp.833-840
• /
• 2001

This study was attempted to examine the relationship between job satisfaction and turnover intention of physical therapist in order to suggest some method to enhance their job performance and the degrees of job satisfaction. High turnover intention of physical therapist is one of the serious problems at the present time which providing low quality physical therapy. The data were collected from July 1, to August 31, 2000 and analyzed by ANOVA, Pearson Correlation Coefficients. The summarized result are as follows: 1. The job satisfaction score of physical therapists showed the highest of the pride of patient treatment and total mean score was 2.96. 2. Those who were in the range of 26 to 30 years of age showed the strongest desire to leave the hospital 3. There were 68.8% in male. 47.6% in female who hoped to turnover intention. 4. There were significant difference between those who want to leave and those who want remain in relation patient number, work hospital work years. 5. There were no significant difference between those who want to turnover intention and those who want remain in relation patient number and work years. 6. The major reason for job satisfaction were work time and work areas.

• 대한가정학회지
• /
• 제32권5호
• /
• pp.15-28
• /
• 1994

The purposes of this study are to define the family life events as a input factor of system model and to understand structural characteristics of the family life events in the modern multilateral society have and orientation of the management system leads a satisfactory life. This study attempted through the relation of cause and effect among the components of management system by Deacon & Firebaugh systems theory. The findings of this study are as follows: 1) As for the influence of family life events on the orientation of home management behavior the influential family life event on overall the orientation of home management behavior was social problem of family members($\beta$= -128). 2)Family life events which have influence on the family life satisfaction were financial problem and trouble with husband members problems demand for housework and everyday affairs. 3) The subdivison of home management behavior which influenced on the overall family life satisfaction were communication and decision originality the use of resources and the flexibility of plan. 4) Results of path analysis revealed that relation of cause and effect out of family life events resources the patterns of home management behavior and family life satisfaction the family life events made the family life satisfaction higher because they had negative effect on the family life satisfaction directly but changed total effect into positive one by family management behavior.

• 대한가정학회지
• /
• 제37권2호
• /
• pp.99-112
• /
• 1999

The purpose of this study were to investigate the effect of Family System Functioning, Parent & Child Factor and Parent-child Relation on Adolescent's Psychological Well-being (Family Life Satisfaction, Self-Esteem and Depression), and the causal relations of Adolescedent's Depression and Related Variables. The subjects were 532 triads of adolescents and their parents living in Seoul area, Korea. The survey methods were questionaires included FACES n, PAC Inventory, family life satisfactin scale, KMSS, Self-Esteem Inventory and CES-D, etc. Data were analyzed by frequencies, percentages, mean, standard deviation, paired t - test, Pearson's correlation , multiple regression, and path analysis The major findings were as follows: Family system functionings had a indirect effect through adolescents'family life satisfaction, self-esteem on adolescents'depression. The degree of openness of parent-adolescent communication and father's marital satisfaction had a indirect effect through adolescents'family life satisfaction on adolescents'depression. Adolescents'satisfaction with physical self, peer-relations and school life had a indirect effect through adolescents'self-esteem on their depression. Also adolescents'satisfaction with peer-relations and their fathers'depression had a direct effect on their depression.

• 간호행정학회지
• /
• 제6권1호
• /
• pp.109-122
• /
• 2000

The present study examined the causal relationships among nurses' perceived autonomy, job satisfaction, work environment (work overload, role conflict, situational support, head nurses' leadership), personal aspects(experiences, need for achievement, professional knowledge and skill) by constructing and testing a theoretical framework. Based on literature review nurses' perceived autonomy and job satisfaction were conceived of as outcomes of the interplay among work environment and personal characteristics. Work environment factors involved work overload, role conflict, situational support, and head nurses' leadership (task oriented leadership, relation oriented leadership). Personal charateristics included experiences, need for achievement, and professional knowledge and skill. Three large general hospital in Chonbuk were selected to participate. The total sample of 516 registered nurses represents a response rate of 92 percent. Data for this study was collected from July to September in 1998 by Questionnaire. Path analyses with LISREL 7.16 program were used to test the fit of the proposed conceptual model to the data and to examine the causal relationship among variables. The result showed that both the proposed model and the modified model fit the data excellently. It needs to be notified, however, that path analisis can not count measurement errors; measurement error can attenuate estimates of coefficient and explanatory power. Nevertheless the model revealed relatively high explanatory power. 42 percent of nurses' perceived autonomy was explained by predicted variables; 32 percent of nurses' job satisfaction was explained by by predicted variables. Tn predicting nurses' perceived autonomy the findings of this study clearly demonstrated the work overload might be the most important variable of all the antecedent variables. Head nurses' relation oriented leadership, situational supports, need for achievement, and role conflict were also found to be important determinants for nurses' perceived autonomy. As for the job satisfaction, role conflict, situational supports, need for the achievement, and head nurses' relation oriented leadership were in turn important predictors. Unexpectedly the result showed perceived autonomy have few influence on job satisfaction. The results were discussed, including directions for the future research and practical implication drawn from the research were suggested.

• 한국콘텐츠학회논문지
• /
• 제10권7호
• /
• pp.337-343
• /
• 2010

경찰직은 특별히 스트레스가 많은 직업으로 여겨진다. 선행연구들에 따르면 경찰관들의 심혈관 및 위장장애 발생율이 지속적으로 증가되어 왔고, 이혼율은 평균의 2배이며, 자살율은 2-6배에 이른다. 이 연구에서는 이러한 경찰관의 스트레스 증상 중 하나인 심리적 탈진이 직무만족 및 이직의도에 미치는 영향을 실증적으로 살펴보았다. 그 결과, 회귀분석에서는 심리적 탈진과 직무만족 및 의직의도 사이에 유의미한 관계가 나타났으나, 그 설명력은 낮았다. 상관관계 분석에서는 심리적 탈진과 직무만족은 부적인 상관관계가 나타났고, 심리적 탈진과 이직의도는 정적인 상관관계가 나타났다. 한편, 직무만족과 이직의도 상호간에는 부적인 상관관계가 나타났다. 결론적으로 심리적 탈진 정도가 높을수록 직무만족이 낮고, 이직의도는 높으며, 심리적 탈진 정도가 낮을수록 직무만족은 높고, 이직의도는 낮음을 확인할 수 있다. 그리고 직무만족이 높으면 이직의도가 낮고, 반대로 직무만족이 낮으면 이직의도가 높다는 사실도 확인할 수 있었다.

• Nutrition Research and Practice
• /
• 제1권2호
• /
• pp.126-130
• /
• 2007

Obesity is a worldwide epidemic problem. The downward trend of an obesity onset age calls for research efforts on how to develop useful nutrition educational programs for children to maintain adequate body weight. Understanding the roles of objective and subjective body status in obesity-related attitudes, knowledge, and behaviors can provide important information. The current study aimed to examine obesity-related attitudes and knowledge and practices of eating behavior guidelines in relation to obesity and body shape satisfaction among children. The gender effect in the relations was also investigated. A self-administered survey was conducted with 260 fifth grade children at 2 public elementary schools in the suburbs of Seoul. Information on demographics, body size, body satisfaction, obesity-related attitudes and knowledge, and eating behaviors was collected. Study findings from one-way analysis of variance tests indicated no differences in mean scores of the attitudes, knowledge, and eating behaviors across the levels of obesity for both gender. The levels of body shape satisfaction was, however, found to be significantly related with the attitudes and eating behaviors in girls, while no such relation was seen in boys. Girls with lower body shape dissatisfaction had significantly more negative attitudes toward obesity which was not translated into practice of healthy eating behaviors. That is, contrary to general expectation, the level of practicing the eating behavior guidelines was significantly lower in those girls. While underlying reasons for this observation is not fully answered, gender-specific, body satisfaction-stratified, and behavior-focused approach in designing obesity prevention programs for elementary school girls is suggested efficient and useful.

• 한국콘텐츠학회논문지
• /
• 제14권10호
• /
• pp.287-297
• /
• 2014

본 연구는 스포츠센터 이용고객들이 인식하는 서비스스케이프가 고객만족, 고객신뢰, 재등록의도와의 관계를 규명하는데 목적이 있다. 연구대상은 K도, B광역시에 소재하고 있는 스포츠센터 5곳의 이용고객을 모집단으로 선정하였으며, 편의표본추출법을 사용하여 총 363명을 유효 표본으로 선정하여 본 연구의 자료로 이용하였다. 조사도구는 SPSS 18.0 통계패키지를 이용하여 요인분석, 신뢰도분석, 상관관계분석, 빈도분석, 회귀분석을 이용하였으며, 결론은 다음과 같다. 첫째, 서비스스케이프는 고객만족에 긍정적인 영향을 미친 것으로 나타났다. 둘째, 고객만족은 고객신뢰에 긍정적인 영향을 미친 것으로 나타났다. 셋째, 고객만족은 재등록의도에 긍정적인 영향을 미친 것으로 나타났다. 넷째, 고객신뢰는 재등록의도에 긍정적인 영향을 미친 것으로 나타났다.