• Title/Summary/Keyword: Reference services

Search Result 776, Processing Time 0.022 seconds

A study on the information and referral services in libraries (도서관의 정보의뢰봉사에 관한 고찰)

  • 손연옥
    • Journal of Korean Library and Information Science Society
    • /
    • v.20
    • /
    • pp.187-216
    • /
    • 1993
  • The overall goal of this study is to identify what I'||'&'||'R is, and what services should be offered as legitimate I'||'&'||'R actives. The gist of the study is as follows: 1. The shift of the clients targeted to receive the services from disadvantageous to every person. 2. Ambiguity in I'||'&'||'R definition. Because it is hard to distinguish I'||'&'||'R service from the traditional reference service, and shifting of clients, the establishment of the definition was very difficult. Instead of a definite answer, the criteria for "I'||'&'||'R Providers" was drawn. 3. Most provided services were simple and complex information giving based on resource file. Constructing resource file is a major component of I'||'&'||'R service. 4. From 1980s, many I'||'&'||'R providing libraries adapted computer a n.0, pplications. 5. Social work and library-internship was advised to conduct a cooperative project by NCLIS, I'||'&'||'R Task Force. 6. In the high technological era, there continue to be many people who need the su n.0, pportive relationship. I'||'&'||'R is to optimize both the service and clients. Librarian must learn from the principle of high tech/high touch.

  • PDF

A Study on the fundamentals of Children's Services in Public Libraries: With Special Reference to Service Guidelines (공공도서관 어린이 서비스의 기본 원리에 관한 연구 - 국내외 어린이 서비스 가이드라인을 중심으로 -)

  • Kim, Jong-Sung
    • Journal of Korean Library and Information Science Society
    • /
    • v.39 no.2
    • /
    • pp.469-492
    • /
    • 2008
  • The purpose of this study is to suggest core values and principles of children's services in public libraries. The writer, for the purpose, investigate a number of children's service guidelines from national and international level. The writer suggests eight core values and nine mission for the children's services in public library with administrative principles of whole aspects of children's services.

  • PDF

Proposing m-Government Service Architecture Design Using Enterprise Architecture in Mongolia

  • Erdenebold, Tumennast
    • Journal of Information Technology and Architecture
    • /
    • v.11 no.3
    • /
    • pp.261-270
    • /
    • 2014
  • The utilization of the Mobile Government system is having more than a few challenges including complexity of different mobile technologies, determining interoperability among existing systems and infrastructures, and establishing services with secured networks. To get over those challenges, integrated standard, innovative and comprehensive system architecture is required by the M-Government. Hence this study proposed reference EA framework for M-Government system in order to avoid unnecessary duplication of infrastructure deployment and integrate services among different government instructions. The study based on literature review, and current infrastructure and mobile network situation for delivering Government services of Mongolia. The study recommends innovative m-Government system framework used EA, and scope covered mobile service delivery area centered on G4C and C2G perspectives. The Federal Enterprise Architecture Framework has used in this research, and the proposed system service architecture defines the interoperable standards, infrastructure components, applications, and technologies for government institutions in Mongolia to aid interactions necessity among them to provide m-Service.

Performance Evaluation of the Question and Answer Services in Internet Portals (인터넷포털 지식검색의 질문응답서비스 성능평가)

  • Chang, Hye-Rhan;Lee, Eun-Tae
    • Journal of Information Management
    • /
    • v.37 no.2
    • /
    • pp.137-156
    • /
    • 2006
  • To evaluate the performance of the question and answer services provided through the internet portals in Korea, question and answer transcript of four major services were sampled systematically. Using the digital reference evaluation framework, number and types of questions, response rate, timeliness, accuracy for information questions and user satisfaction were measured and analyzed. The level of the service performance is identified and compared. The conclusion includes suggestions for service improvement.

A Comparative Analysis of Service Charge and Discount Scheme of ISDN Operators (ISDN 사업자들간 서비스 요금 및 할인체계 비교)

  • 김문수
    • The Journal of Korean Institute of Communications and Information Sciences
    • /
    • v.25 no.9B
    • /
    • pp.1618-1634
    • /
    • 2000
  • ISDN, the beginning of broadband and multimedia service, is a digital network that provides integrated end-to-end digital telecommunication services for transmissions of different kinds of information, from voice and facsimiles to data and images. In Japan, Britain and U. S there has been shown the demand of ISDN is considerable and ISDN technology is becoming quite stable. Furthermore,their ISDN service experience helps them to set up and carry out the marketing strategies for Internet access services such as ADSL, Cable Modem and WLL, etc. This paper examines and compares services, charge and discount scheme of ISDN across 14 telecommunication carriers. It can be utilize as a reference for diffusing ISDN as well as developing Internet access services and marketing strategies.

  • PDF

Empirical Analysis of Man-hour Data to Support a Cost-Plus Pricing Approach for Estimating BIM Service Costs

  • Koo, Bonsang;Lee, Ghang;Kim, Chung-woon;Shin, Byungjin
    • International conference on construction engineering and project management
    • /
    • 2015.10a
    • /
    • pp.660-661
    • /
    • 2015
  • Building Information Modeling (BIM) is a nascent technology in Korea, and currently lacks formal guidelines to assist Architectural and Engineering (AE) firms in estimating BIM service fees, while also allowing government agencies to allocate budgets for the rendered BIM services. This research provides a method to estimate costs for BIM services based on the cost-plus pricing framework. The approach requires a generalized estimate of the man hour per floor area data to calculate the direct labor costs. Man-hour data were collected from forty five projects that have implemented BIM. Interpolation of the man-hours was performed to develop a general reference table for 'Type 2' (i.e., public schools and office buildings, etc.) projects. By providing an objective approach for estimating the costs of BIM services, it allows clients and AE firms to agree upon a fair cost for BIM related services, and thus expedite its adoption in Korea.

  • PDF

Analysis of the Digital Reference Services in Korean Public Libraries : A Longitudinal Study (우리나라 공공도서관의 디지털참고봉사에 대한 종단적 분석)

  • Chang, Hye-Rhan
    • Journal of the Korean Society for information Management
    • /
    • v.24 no.2
    • /
    • pp.105-122
    • /
    • 2007
  • To understand the present status and the development of the digital reference service in Korean public libraries, a nationwide site observation was attempted in 2007. The collected data was analyzed, then compared with the previous analysis based on a 2003 data. For the 404 sites offering digital reference, operational characteristics, such as access level, service mode, link description, policy, web form, and FAQ, are analyzed, Performance analysis focused on the presence of question posting, volume of usage, response rate, and types of the questions, for the data collected for 15 days through question and answer transcript recording. Results reveal findings on the present situation as well as changes over 4 years. Related problems are identified. The conclusion includes suggestions for improving digital reference service.

A Case Study of the CDRS for Effective Operation of Collaborative Digital Reference Service in Korea (국내 협력형디지털정보봉사의 효율적 실행을 위한 CDRS의 사례연구)

  • Bae, Soon-Ja
    • Journal of the Korean Society for Library and Information Science
    • /
    • v.45 no.1
    • /
    • pp.11-27
    • /
    • 2011
  • This paper aims to seek ways of optimizing the operations of Collaborative Digital Reference Service(CDRS) in Korea. CDRS tries to specialize the reference service through world-wide collaborative service. In this study seven international CDRS services including "QuestionPoint" operated by ALA and one national service, "Ask a Librarian" by the National Library of Korea were surveyed. A focused analysis of CDRS in Korea shows not only a sharp increase in use by the public, but also much application in research and academic activities by university students and workers.

A Study for Activation of Consumer Health Information Service (소비자 보건정보서비스의 활성화 방안 연구)

  • Hong Ki-Sun
    • Journal of Korean Library and Information Science Society
    • /
    • v.36 no.2
    • /
    • pp.263-281
    • /
    • 2005
  • This study was to elucidate the theoretical backgrounds and realities of consumer health information services from a review of the literature, to manifest the actual conditions of consumer health information services by domestic hospital libraries and public libraries, and then to activate library services at least to meet the needs of the services by enhancing their role for consumer demand for health information. This paper propose to activate consumer health information services, as follows : First, librarians both in hospital and in public libraries cognize that consumer health information services really are needed. Furthermore, they expect that when consumer health information services are implemented, the function of the library would be expanded even to the realm of preventive health medical care for consumers and as well as to the patients' right to know. Second, it is recommended that hospital libraries should actively perform their consumer health information services, along with the active collection of health information and materials and develop related bibliographies for hospital libraries to provide patients and their families with medical information. Public libraries also are required to actively collect, maintain and manage health information and to equip themselves with special books in their reference rooms. Third, it is recommended to launch such a cooperation network with a subsystem of MEDLIS as CHIN or CHIPS in the United States of America, to construct an integrated database of consumer health information and materials, an interlibrary system, a reference room service system as well as a cooperation network among hospital and public libraries.

  • PDF

A Study on the framework modeling of the traveler-type components based upon the National ITS Architecture (국가 ITS아키텍쳐기반의 여행자장치형 구성요소 프레임워크 모델링)

  • Choi, Jae-Hun;Kim, Young-Sup;Lee, Bong-Gyou
    • Journal of Korea Spatial Information System Society
    • /
    • v.3 no.1 s.5
    • /
    • pp.5-16
    • /
    • 2001
  • ITS (Intelligent Transport System) has been developed into the full service leading to a new life style with the various services from private sector, which was intended to prevent the traffic accidents and to reduce the traffic jams. Since traveler-type components used in ITS services are not exclusively designed. but they can be one of the existing devices such as mobile phone, PDA, PC, KIOSK and etc. We need to consider that these devices are equipped to support ITS related services. Therefore, this study modeled, through UML, a framework of portable components based on the present national ITS architecture; the purpose being that private companies may be able to develop portable components with concepts of ITS services. The methodology of the modeling process we followed consisted of four steps: (1) analyzing service-related subsystems, (2) generalizing equipment-package and functional specifications. (3) describing information and function specific reference models, and (4) UML modeling of the reference model.

  • PDF