• Journal of Korean Society for Quality Management
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• v.36 no.2
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• pp.85-95
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• 2008

This research addresses examining the service recovery process in Airline service. A service recovery framework is suggested and tested empirically. The framework includes several factors such as service recovery expectations, service recovery achievements, recovery performance, post-recovery satisfaction, and post-recovery behavioral intents. The relationships among these factors are hypothesized and proved empirically. Consequently the results suggest that recovery expectation impacts on recovery performance significantly. Also the higher the recovery performance, the higher post-recovery satisfaction, then it increases customers' purchase intent and words of mouth. Finally, this paper suggests the need for new service recovery strategies.

• Journal of Communications and Networks
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• v.6 no.3
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• pp.235-244
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• 2004

There have been a lot of approaches to evaluate and predict transmission control protocol (TCP) performance in a numerical way. Especially, under the recent advance in wireless transmission technology, the issue of TCP performance over wireless links has come to surface. It is because TCP responds to all packet losses by invoking congestion control and avoidance algorithms, resulting in degraded end-to-end performance in wireless and lossy systems. By several previous works, although it has been already proved that overall TCP performance is largely dependent on its loss recovery performance, there have been few works to try to analyze TCP loss recovery performance with thoroughness. In this paper, therefore, we focus on analyzing TCP's loss recovery performance and have developed a simple model that facilitates to capture the TCP sender's behaviors during loss recovery period. Based on the developed model, we can derive the conditions that packet losses may be recovered without retransmission timeout (RTO). Especially, we have found that TCP Reno can retransmit three packet losses by fast retransmits in a specific situation. In addition, we have proved that successive three packet losses and more than four packet losses in a window always invoke RTO easily, which is not considered or approximated in the previous works. Through probabilistic works with the conditions derived, the loss recovery performance of TCP Reno can be quantified in terms of the number of packet losses in a window.

• Proceedings of the Korean Society of Agricultural Engineers Conference
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• 2000.10a
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• pp.333-339
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• 2000

This study was performed to investigate the performance of heat recovery device attached to exhaust gas funnel connected to combustion chamber of greenhouse heating system. The experiment heat recovery system is mainly consisted of LPG combustion chamber and two heat recovery units; unit-A is attached directly to the exhaust gas funnel, and unit-B is connected with unit-A. Heat recovery performance was evaluated by estimating total energy amount by using enthalpy difference between two measurement points together with mass flow rate of gas and/or air passing through each heat recovery unit depending on 5 different flow rates controlled by voltage meter. The results of this experimental study, such as heat exchange behavior of supply air pipes and exhaust air passages crossing the pipes, pressure drop between inlet and outlet, heat recovery performance of exchange unit, etc., will be used as fundamental data for designing optimum heat recovery device to be used for fuel saving purpose by reducing heat loss amounts mostly wasted outside of greenhouse through funnels.

• Journal of the Korean Data and Information Science Society
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• v.19 no.4
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• pp.1123-1131
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• 2008

A considerable amount of research has focused on the dimensionality of service failure and recovery construct. This paper is focused on service failure and recovery in the Korean native cattle and imported beef restaurant industry in the Korea. So, this paper has adapted Kau and Loh's Service recovery measurement scale so that restaurant managers can use it to determine how customers perceive the service quality in Korean native cattle beef restaurant and imported beef restaurant. The purpose of this research is to test the difference in pre-purchase expectation and post-purchase actual performance of 4 dimensions between the restaurants that sell the beef of Korean native cattle and imported cattle. The paired t -test is used to test difference of pre-purchase expectation and post-purchase actual performance for service recovery measurement scale's 4 dimensions of the 2 restaurant types. But, there is significant difference between pre-purchase expectation and post-purchase actual performance in the 2 restaurant types.

• Proceedings of the Korea Contents Association Conference
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• 2018.05a
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• pp.485-486
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• 2018

In this paper, we consider a binary recovery framework of the Compressed Sensing (CS) problem. We derive an upper bound for $L_0$ recovery performance of a binary sparse signal in terms of the dimension N and sparsity K of signals, the number of measurements M. We show that the upper bound obtained from this work goes to the limit bound when the sensing matrix sufficiently become dense. In addition, for perfect recovery performance, if the signals are very sparse, the sensing matrices required for $L_0$ recovery are little more dense.

• Tribology and Lubricants
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• v.31 no.3
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• pp.102-108
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• 2015

In this research, we experimentally investigated the sealing performance of elastomeric rotary lip seals for washing machines. In general, NBR is used as a material for elastomeric rotary lip seals in washing machines, but the mixing formula of the rubber material can affect the sealing performance. In this study, we manufactured rotary lip seals using three kinds of NBRs with a different mixing formula, and examined the sealing performance using an acceleration test mode. The results of an SEM investigation into the surfaces of three kinds of specimens showed a much smaller wear volume and better sealing performance for the specimens with smaller particle sizes of mixing composition than for the specimen with the larger. Repeated deformation and recovery by the shaft-to-seal eccentricity on rotation were shown to cause a phase difference in the rubber material, and we measured the recovery ratio to find the influence of this phase difference on the sealing performance. As another method for checking the phase difference, we also measured tan ä, and a lower tan ä was revealed as the recovery ratio increased for each specimen. Specimens with a higher recovery ratio (lower tan ä) were shown to have a better sealing performance. Consequently, specimens with a smaller particle size in the mixing composition had a better sealing performance because they show a higher recovery ratio.

• Journal of Korean Physical Therapy Science
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• v.7 no.1
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• pp.333-352
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• 2000

The objective of this study was to identify the effects of the cognitive performance of stroke patients on their motor function recovery after comprehensive rehabilitation management. The subjects of this study were 41 stroke in-patients of the Rehabilitation Hospital, College of Medicine, Yonsei University, hospitalized during the period from September 1, 1997 to May 5, 1998. The cognitive performance was measured using a Mini-Mental State Examination(MMSE) and the motor function recovery using Motor Assessment Scale(MAS). The data were analyzed by the paired t-test, independent t-test, a one way ANOVA, and Pearson's correlation coefficiency. The findings were as follows: 1. There was a significant difference found in the motor function recovery level after the comprehensive rehabilitation management. 2. There was no significant difference found in relation to sex, age, cause of stroke, laterality of paralysis and the level of spasticity. However, there was a big difference between pre- and post-treatment regarding the treatment period. 3. In line with the cognitive performance level, there was a significant difference found in the motor function recovery level after the comprehensive rehabilitation management. 4. The correlation between the elements of the cognitive performance and the motor recovery was found to be high in orientation, attention, calculation, and language. Those elements were expected to give larger effects on motor recovery after the comprehensive rehabilitation management. Based on this study, the cognitive performance level was found to play an important role in bringing effects on motor recovery after the comprehensive rehabilitation management of stroke patients. And the evaluation on the motor recovery based on quality would be also expected to be examined, as well as the cognitive performance level test accompanied by Intelligence Quality(IQ) test.

• The Journal of Korean Academic Society of Nursing Education
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• v.22 no.3
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• pp.387-395
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• 2016

Purpose: The purpose of this study was to identify factors associated with performance of nursing care for postoperative delirium of elderly patients among recovery room nurses. Methods: The research was a cross-sectional, descriptive design using questionnaires. The participants were 99 nurses from five urban recovery rooms. Data were analyzed using descriptive statistics, t-test, ANOVA and multiple regression with SPSS WIN 21.0. Results: The performance level of delirium nursing care was low because its mean score was 3.80 out of 5. Performance of nursing care was significantly positively correlated with the importance of nursing care and self-efficacy. Stepwise multiple regression analysis for performance of nursing care revealed that the most powerful predictor was the importance of nursing care. The importance of nursing care and self-efficacy explained 32.3% of the variance. Conclusion: The results indicate a need to enhance the performance of nursing care for postoperative delirium of elderly patients among recovery room nurses. The findings also suggest that consideration be given to strategies for improving the importance of nursing care and self-efficacy in developing programs to enhance the performance level of nursing care for elderly patients with postoperative delirium.

• Women's Health Nursing
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• v.13 no.2
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• pp.98-104
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• 2007

Purpose: The purpose of this study was to explore the barriers and the enhancing factors and predictors to postpartum care performance. Methods: The Research design in this study was a cross-sectional correlational survey. Subjects were 145 women at 6 to 10 weeks post delivery at an OB & GY clinic. Data was gathered with postpartum care performance, and other related variables including emotional status during pregnancy, fatigue, health recovery status, maternal role and identity. Data was analyzed using the SPSS WIN(version 11.0) program. Results: The mean score of postpartum care performance was 3.08 of 5, it had significant differences in emotional status during pregnancy, coincidence of expected sex, health recovery status, postpartum fatigue and postpartum depression. The maternal role and health recovery status were enhancing factors of postpartum care performance. Also, the barrier factors were fatigue, depression and coincidence of expected sex. Among these factors, the present health recovery status had an predictability of 11.7%, postpartum fatigue 3.2%, and coincidence of expected sex 2.5%, for a total predictability factor of 17.4% on postpartum care performance. Conclusion: Among these related factors to postpartum care performance, present health recovery status was the most predictable factor and then postpartum fatigue, and coincidence of expected sex. We need to establish a strategy to reduce postpartum fatigue and implement nursing interventions for health related consequences in postpartum women.

• Korean Journal of Air-Conditioning and Refrigeration Engineering
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• v.15 no.8
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• pp.690-696
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• 2003

This paper presents the heat recovery performance of water fluidized-bed heat exchanger. Temperature and humidity ratio of waste gas are considered as important parameters in this study. Therefore, the heat recovery rate through water fluidized-bed heat exchanger for exhaust gases with various temperatures and humidity ratios can be estimated from the results of this study. Mass flow ratio (the ratio of mass flow rate of water to that of gas) and temperature of inlet water are also considered as important operating variables. Increase of heat recovery rate can be obtained through either high mass flow ratio or low temperature of inlet water with resultant low recovered temperature. The heat recovery performance with the mass flow ratio of about up to 10 has been investigated. The effect of number of stages of water fluidized-bed on the heat recovery performance has been also examined in this study.