• 한국의상디자인학회지
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• 제26권2호
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• pp.45-56
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• 2024

The purpose of this study is to verify the effects of the instructor's communication type on class satisfaction. To this end, a survey was conducted on 204 people taking classes related to beauty design, and regression analysis was conducted on the collected data using SPSS 25.0. It was found that the instructor's communication type had a significant effect on the formation of rapport with learners and class satisfaction. As the instructor's verbal and non-verbal communication positively affects the formation of rapport and enhances class satisfaction, efforts are be needed to improve these aspects. In addition, it can be seen that the instructor's communication type is a variable that positively affects class satisfaction through the formation of rapport. Therefore, instructors need to use appropriate communication types, and the effect of class satisfaction with learners can be enhanced through non-verbal cues, such as exchanging gazes, while having a natural posture, and smiling.

• 간호행정학회지
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• 제1권1호
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• pp.112-131
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• 1995

The purpose of this study is to know experiences and process of patients' healing relation with nurses. This study had been conducted from July to September in 1994. The subjects were 7 patients who had hospitalized within 10 days at general surgery unit in C university hospital. The data were collected through in-depth interview and observation on the basis of Grounded Theory. In-depth interview were performed 3-6 times for each patient and taken 10-15 minutes at once. The result were as follows : (1) The main concepts are worry to operation, worry to hospital environment, worry to their children, worry to nurses, general appraisal, appraisal of appearance, appraisal of attitude, appraisal of nurses' response, appraisal of nurses' help, interest to patients, appraisal of explanation, appraisal of direct nursing, appraisal of nursing role, appraisal of nursing fairness, empathy, feeling of jung, discontent exposure, content, rapport. (Jung is a unique feeling that appeared in only korean culture) (2) The main categories are worry, general appraisal, concrete appraisal, empathy, and rapport. (3) These process is worry, appraisal, empathy, and rapport in the order. (4) The core category is the need of relation formation. The hospitalized patients have had need of relation formation with nurses. In order to satisfy this need, patients in the early of hospitalization had the worries to nurses, hospital environment, their children and themselves. The more patients have information about themselves, the more they have worries. In addition to, patients have general appraisal through the first impression or feeling to nurses. A time goes by, general appraisal has changed concrete appraisal. High educated group (above bachelor degree) have expressed concretely and variousely their needs. The patients who have empathy to nurses are content with nurses and form rapport to be shown frankly thier discontents. Therefore, patients' healing relation formation is the process of being filled up the need of relation formaton with Nurses. As mentioned above, researcher suggests that nurses need study nursing strategies to make earlier the last phase of the healing relation formation, rapport.

• 한국항공운항학회지
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• 제30권3호
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• pp.65-75
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• 2022

This study tried to confirm whether the public's negative emotions such as fear and anxiety about corona virus infection caused by the spatial nature of the aircraft were alleviated due to factors of in-flight services focusing on hygiene and quarantine and further had a positive effect on the formation of Rapport between cabin crews and passengers. We also investigated the impact on passengers' perceptions such as Reliability and Safety which can be viewed as a new measure and standard of customer satisfaction in the Pandemic era through Rapport. A survey was conducted online in December 2021 for passengers with experience in boarding aircraft after the COVID-19 outbreak, and a total of 211 responses were used for analysis. As a result of the analysis of the data, it was confirmed that aircraft in-flight service had a positive (+) effect on Rapport, and Rapport between passengers and cabin crews had a positive (+) effect on passenger Reliability and Safety.

• 품질경영학회지
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• 제51권3호
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• pp.347-362
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• 2023

Purpose: The purpose of this study is to analyze whether service quality and sensibility quality have an effect on securing passionate fans of educational institutions as a management marketing strategy that can maximize parent satisfaction in order to secure a competitive advantage for infant and toddler educational institutions. Methods: In this study, a questionnaire survey was conducted on parents attending educational institutions for infants and toddlers, and hypotheses were verified through frequency analysis, reliability and validity correlation analysis using SPSS 22.0. Results: The results of this study are as follows. First, it was found that service quality has a significant effect on rapport formation. Second, among the sub-factors of emotional quality, stimulation and identity had a significant effect on rapport formation. Third, among the sub-factors of service quality, sensiblity and responsiveness had a significant effect on brand fanship. Fourth, among the sub-factors of sensibility quality, stimulation and identity had a significant effect on brand fanship. Fifth, rapport formation was found to have a significant effect on brand fanship. Conclusion: This study is meaningful as a service and sensibility quality study focused on educational institutions at the present time when research on service quality and sensiblity quality targeting early childhood educational institutions is insufficient. In addition, in terms of management of educational institutions for infants and young children, by paying attention to the formation of a careful and pleasant relationship with the fans of educational institutions, an empirical example of a theoretical research model was shown that strong attachment to educational institutions and positive participation lead to loyal fans.

• 한국응용과학기술학회지
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• 제40권3호
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• pp.579-588
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• 2023

본 연구는 퍼스널트레이너-고객 간의 라포형성이 운동성과에 미치는 영향관계를 커뮤니케이션 스타일을 중심으로 인과 관계(SEM)를 밝히고자 하였다. 이에 2022년 10월 1일부터 4월 28일까지 표본계획에 의해 PT고객 187명을 대상으로 모바일 프로그램 '서베이몽키'를 통해 다음과 같은 결과를 도출 하였다. 첫째, 커뮤니케이션 스타일은 라포형성에 영향(+)을 미치는 것으로 나타났다. 둘째, 커뮤니케이션 스타일은 운동성과에 부분적으로 영향(+)을 미치며, 통제형은 영향관계가 성립되지 않았다. 셋째, 라포형성이 운동성과에 영향을 미치는 것으로 나타났다. 따라서 PT는 일반적인 서비스가 아닌 인적 서비스이기에 그 중요성이 더욱히 강조되어야 될 것이다. 또한, 치열한 PT시장에서 우위를 점하는 것은 바로 고객이 반응할 수 있는 표현방식 언어적 측면과 비언어적 측면을 적절하게 반영된다면 운동성과와 경영성과 둘 동시 영향을 줄 것으로 판단된다.

• 공학교육연구
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• 제25권2호
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• pp.32-41
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• 2022

The purpose of this study was in a pandemic situation caused by COVID-19 to explore the online distance experiments and interaction of engineering freshmen, and to identify practical difficulties, resulting in to derive implications. Seven freshmen from engineering college participated in the interview, of which data were analyzed based on phenomenological analysis methods. The types of non-face-to-face experiments experienced by students were complete non-face-to-face experiment, mixed face-to-face experiment, and fusion face-to-face experiment. Students were completely isolated in time and space in complete non-face-to-face experiment. In biweekly mixed face-to-face experiment, isolation was halved. In fusion face-to-face experiment, isolation was removed. Non-face-to-face interactions can be characterized by restrictions on simultaneous activities, on rapport formation, and on observation opportunities. Based on these results, three implications were derived: First, it is necessary to allow students to manage time and space constraints on their own in non-face-to-face experiments. Second, support is needed to solve the difficulty of forming rapport, which is a characteristic of non-face-to-face interaction. Third, an opportunity to observe the interaction between other students and professors should be provided.

• 한국융합학회논문지
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• 제8권3호
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• pp.133-140
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• 2017

본 연구는 치과위생사의 코칭리더십과 조직 효과성과의 관련성을 파악하고자 2016년 12월 7일부터 2017년 1월 15일까지 경상남도와 부산광역시에 근무하는 치과위생사를 대상으로 설문조사를 하였다. 총 215부가 분석에 사용되었다. 코칭리더십이 리더와 구성원 간의 라포형성에 영향을 미치는 요인은 리더의 방향제시(p<0.001)와 관계(p<0.001)로 나타났고, 코칭리더십이 조직몰입 정도에 영향을 미치는 요인은 리더의 관계(p<0.001), 방향제시(p<0.05), 역량개발(p<0.05), 수행평가(p<0.05)로 나타났다. 코칭리더십이 직무만족도에 영향을 미치는 요인은 리더의 관계(p<0.001), 역량개발(p<0.01)로 나타났다. 이에 치과위생사의 코칭리더십은 조직 효과성에 긍정적인 영향을 미치는 것으로 나타났다. 치과위생사를 대상으로 코칭리더십 교육 훈련이 체계적이고 융합적으로 이루어져 리더와 조직구성원 간의 신뢰를 쌓고, 소통하면서 효율적인 업무의 몰입과 성과를 높일 필요가 있다고 생각한다.

• 한국초등과학교육학회지:초등과학교육
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• 제22권1호
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• pp.109-120
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• 2003

The purpose of this study is to observe, to analyze of the preservice teachers' naive theories about the change of season. And it is to find a instruction strategy which can solve problem about this. The general idea about the change of season is observed by the 3 methods which are simply explaining with words, explaining with pictures and models. The author is to find the similarity. difference and relationship which the preservice teachers have about the general idea about the change of season. The important changable primary factors, which can effect to the general Idea formation, are naturally dragged out through the observation of preservice teachers participation. For this study, 4 first year preservice teachers of one of national university of education are used. Before the interview. the author tries to form rapport with the preservice teachers. Experiment materials, pencil. paper, camcorder, digital recorder and interview note were used for the study with reflection of them just way they are. As the result of the interview. all of 4 preservice teachers had not being understand the concept about the change of season and the three ways of explanation methods were not matched each other, so it is revealed that the general Idea of the change of season, which the preservice teachers have, is not strongly formed. In spite of the repeated study of the change of season from elementary school to university, it has many problem about recognition of the general idea about the change of season which pre-elementary teachers have. Therefore it is needed to improve the experiment in elementary science text book and naive theories by the activity which is explaining the change of season in three dimension space. to prevent the naive theories which the preservice teachers may have.

• 한국언론정보학보
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• 제78권
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• pp.79-115
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• 2016

이 연구는 마포 FM에 대한 사례연구를 통해 대안 미디어, 테크놀로지, 그리고 콘텐츠 중심의 논의로 치우쳐져 있는 기존의 공동체 라디오 연구의 한계를 넘어서려는 시도를 한다. 지역 공동체의 구성원들이 방송 제작에 직접 참여함으로써 스스로 문화적 정체성을 재구성해낸다는 측면에서 공동체 라디오는 구성원들의 문화적 실천을 엮어내는 역할을 한다고 할 수 있다. 즉 지역 공동체 구성원들이 공동체 라디오를 전유하고 이를 통해 스스로 정체성을 재구성해내는 양상들은 공동체 라디오의 정체성을 재조명할 수 있게 하는 단초를 제공해준다. 심층 인터뷰를 동원한 현장연구 결과에 따르면, 공동체 라디오는 참여형 제작과정이라는 문화적 실천을 통해서 엮이게 되는 - 즉 지역 공동체 구성원들과의 상호작용이라는 측면에서 - 삶이 묻어나는 매체인 동시에, 지역성과 대안성이라는 특성을 넘어 시민성과 공동체성과 관계망의 형성에 기여하는 미디어, 즉 사회적 유대감과 연대를 형성하는 데에 기여하는 미디어라고 재정의 할 수 있다.

• 성인간호학회지
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• 제20권6호
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• pp.852-865
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• 2008

Purpose: This study was designed to explore what experiences nurses had while caring and providing emotional support for patients. Methods: Participants were eight nurses working at hospitals for more than one year. Data were collected from June, 2006 to January, 2007 through in-depth interview by using tape-recordings. Data were analysed with the phenomenological method proposed by Colazzi(1978). Results: From significant statements, 4 clustered themes, 7 themes and 23 sub-themes were extracted from the essential meaning of the emotional experience of hospital nurses. The 4 clustered themes were 'movement of mind', 'affection and service for patients', 'worthwhile and conflict' and 'control oneself'. The 7 themes were 'special feeling', 'rapport formation', 'consideration', 'human interaction', 'value discovery', 'loss of volition', and 'keep to balance'. Conclusion: Although nurses had tough experiences for providing care for patients' emotional support, they had also experienced spiritual maturity from its experience. The result of this study would contribute for nurses not only to care for patients who need emotional support but also to develop knowledge in nursing.