• 제목/요약/키워드: Quality-factor

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High Throughput 프로세스에서 품질혁신의 성능평가를 위한 Z-Factor의 적용방안 (Implementation of Z-Factor Statistics for Performance Evaluation of Quality Innovation in the High Throughput Process)

  • 최성운
    • 대한안전경영과학회지
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    • 제15권1호
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    • pp.293-301
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    • 2013
  • The purpose of this study is to introduce the limit of previously used six sigma quality process evaluation metrics, $Z_{st}$ and $P_{pk}$, and a solution to overcome this drawback by using a metric based on performance evaluation of Z-factor quality innovation. Case analysis on projects from national six sigma contest from 2011 to 2012 is performed and literature review on new drug development HTS (High Throughput Screening) is used to propose innovative performance evaluation metrics. This research shows that experimental study on six sigma evaluation metric, $Z_{st}$ and $P_{pk}$, have no significance difference between industrial type (Manufacturing, Semi-Public Institute, Public Institute) and CTQ type (Product Technology Type CTQ, Process Technology Type CTQ). Following discovery characterize this quality improvement as fixed target type project. As newly developed moving target type of quality innovation performance metric Z-Factor is used for evaluating experimental study, hypothetical analysis suggests that $Z_{st}$ and $P_{pk}$ share different relationship or even show reciprocal relationship. Constraints of the study are relatively small sample size of only 37 projects from past 2 years and conflict on having interview and communication with six sigma quality practitioner for qualitative experimental study. Both moving target type six sigma innovation project and fixed target type improvement project or quality circle enables efficient ways for a better understanding and quality practitioner use by applying quality innovation performance metric. Downside of fixed target type quality performance evaluation metric, $Z_{st}$ and $P_{pk}$, is presented through experimental study. In contrast, advantage of this study is that high throughput requiring product technology, process technology and quantum leap typed innovation effect is evaluated based on precision and accuracy and Z-Factor that enables relative comparison between enterprises is proposed and implemented.

온라인 고령친화용품점 품질 요인 및 고객 만족에 관한 연구 - 고령친화용품을 중심으로 - (A Study on the On-Line Senior Mall's Quality Factor and Customer Satisfaction)

  • 정한열
    • 한국컴퓨터정보학회논문지
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    • 제12권5호
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    • pp.215-223
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    • 2007
  • 온라인 쇼핑몰에 대한 관심이 높아지면서 다양한 연구가 진행되어 왔다. 그러나 대부분의 연구들은 인터넷의 특성을 고려하지 않은 채 오프라인 시장의 서비스품질 측정 도구를 그대로 적용하고 있다. 이에 본 연구에서는 기존 상거래에서처럼 환경적인 요소도 고객만족에 영향을 미치는 요인으로 고려하여 시스템품질로 규정하고, 서비스품질과 더불어 고객만족과의 관계를 파악하는 것이 중요하다고 보았다. 즉, 시스템품질과 서비스품질 중 어느 품질 요인이 고객만족에 더 많은 영향을 미치는지를 살펴보고, 시스템품질 요인과 서비스품질 요인과 고객만족 요인인 타인에게 적극적으로 쇼핑몰을 추천하는 애호도와 전환성과 어떤 관계가 있는지를 살펴본 후 이에 따라 고령친화용품을 중심으로 다양한 고객의 욕구를 충족시키는데 필요한 품질전략을 제시하고자 하였다.

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다변량 통계분석을 이용한 낙동강 상수원수의 수질변화 특성 조사 (Evaluation of Water Quality Characteristics in the Nakdong River using Multivariate Analysis)

  • 김경아;김예진;송미정;지기원;유평종;김창원
    • 한국물환경학회지
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    • 제23권6호
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    • pp.814-821
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    • 2007
  • This study was estimated water quality to raw water quality management of the Maeri intake station in the Nakdong River using Multivariate Analysis. The results of Principle Component Analysis was explained up to 76.9% of total water quality by three principle components. The 1st, 2nd was explained 44.7%, 17.9% and third was explained 14.3%. Also, the three factors was derived from Factor Analysis. The 1st factor was estimated as the matabolism and organic matter pattern related to algal growth. The 2nd factor was judged as the pollution of pattern related to the discharge from stream of the Nakdong River and 3rd factor was viewed as the hydrological variation pattern related to particle matter. The results of Cluster Analysis were classified into three groups.

한(韓)브랜드 활성화를 위한 전주 지역 한식당의 메뉴 품질 평가에 관한 연구 (A Study on the Menu Quality Evaluation of Korean Restaurantsin Jeonju Area for Revitalization of Han Brand)

  • 민계홍
    • 한국조리학회지
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    • 제13권3호
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    • pp.187-198
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    • 2007
  • Some problems are presented that Korean restaurants in jeonju area don't keep ancient fame, taste and tradition. Therefore, this thesis intends to positively analyse the evaluation of Korean restaurants' menu quality to activate Han brand, centering on Jeonju area. The findings of the study are as follows: First, this thesis named the items of analysis menu quality factor, menu quality evaluation factor, Han brand activating factor. Second, it analysed confirmative factor of menu quality evaluation and found that conformity was $x^2=67.143$, df=14, GFI=0.968, AGFI=0.917, RMR=0.056, NFI=0.902, CFI=0.962. It means that the measure of item variables was selected appropriately. Third, it constructed a menu quality evaluation model of Korean restaurants in Jeonju area and verified hypotheses, such as menu quality factors and their influences on menu quality evaluation, menu quality evaluation factors and their influences on activating of Han brand, and menu quality factors and their influences on activating Han brand. It verified the relations, and, as a result, found them to be positive(+) and selected all of the hypotheses.

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Parallel-Branch Spiral Inductors with Enhanced Quality Factor and Resonance Frequency

  • Bae, Hyun-Cheol;Oh, Seung-Hyeub
    • Journal of electromagnetic engineering and science
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    • 제8권2호
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    • pp.47-51
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    • 2008
  • In this paper, we present a cost effective parallel-branch spiral inductor with the enhanced quality factor and the resonance frequency. This structure is designed to improve the quality factor, but different from other fully stacked spiral inductors. The parallel-branch effect is increased by overlapping the first metal below the second metal with same direction. Measurement result shows an increased quality factor of 12 % improvement. Also, we show an octagonal parallel-branch inductor which reduces the parasitic capacitances for higher frequency applications.

도서관의 이용자 만족도 요인 구조 분석 (The Factor Structure of Customer Satisfaction in Libraries)

  • 이정호
    • 한국비블리아학회지
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    • 제23권1호
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    • pp.215-234
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    • 2012
  • 본 연구는 도서관 서비스 품질이 이용자 만족도에 미치는 영향력의 비대칭성 여부를 실증적으로 검증해보고 고객만족도 증진을 위한 개선전략을 도출하는 것을 목적으로 한다. 비대칭성 검증은 Kano의 서비스 3요인 이론을 기반으로 수행하였고, 자료의 분석을 위해 다중회귀분석이 실시되었다. 분석결과 총 22개의 품질 속성 중에서 기본요인(8개), 성과요인(12개), 감동요인(2개)이 도출되었다.

다변량 해석기법에 의한 금강 하구역의 수질평가 (Evaluation of Water Quality in the Keum River Estuary by Multivariate Analysis)

  • 김종구
    • 한국환경과학회지
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    • 제7권5호
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    • pp.591-598
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    • 1998
  • This study was conducted to evaluate water quality in the Keum River estuary using principal component analysis. The results was summarized as follow; Water quality in the Keum River estuary could be explained up to 70.40% by three factors which were included in the inffluent loading by the Keum River and Kyungpo cheon(38.99%), seasonal variation and organic matter pollution(19.05%), sediment resuspension and internal metabolism(12.35%). For spatial variation of factor score, artificial pollutant loading is highest at st.1, below Keum River barrage, and decreases toward the outer sea. For annual variation of factor score, factor 1 was highly related to artificial pollutant leading, and it was gently increased in 1994. Also, organic matter pollution, sediment resuspension and internal metabolism were increased to every year. It is necessary to control the nutrient leading by Keum river and Kyongpo cheon for Water quality management of estuary.

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수평 구동형 정전 반발력 마이크로엑추에이터의 Creeping 유동 모델에 의한 공기 감쇠 (Air Damping Evaluation for Laterally Driven Electrostatic Repulsive-Force Microactuators Using Creeping Flow Model)

  • 이기방;서영호;조영호
    • 대한전기학회논문지:전기물성ㆍ응용부문C
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    • 제50권11호
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    • pp.581-588
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    • 2001
  • This paper presents theoretical and experimental study on the quality-factor of the laterally oscillated electrostatic microactuator, driven by a lateral repulsive-force generated by the asymmetry of planar electric field. The quality-factor of the repulsive-force microactuator using a creeping flow model of the ambient air is evaluated. By filling the simulation results of damping force, we evaluate the dimensionless damping force, $\alpha$, thereby obtaining an analytical damping force, F, in the form of $F=\mu\; \alphaUL,\; where\; \mu,$ U and L denote the air viscosity, the velocity and the characteristic length of the movable electrodes. The measured quality-factor increases from 12 to 13 for the DC bias voltage increased from 60V to 140v. The theoretical quality-factor estimated from the creeping flow model increases from 14.9 to 18.7. Characteristics of quality-factor of the repulsive-force microactuator have been discussed and compared with those of the conventional attractive-force microactuator.

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인터넷환경에서 트래픽증가에 따른 IPTV 성능평가에 관한 연구 (The Study on the Performance Evaluation of IPTV according to the increase of network traffic on the Internet Environment)

  • 조태경
    • 디지털융복합연구
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    • 제13권11호
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    • pp.179-185
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    • 2015
  • 본 논문에서는 네트워크와 TV기술의 융합분야인 IPTV에 관한 연구로써 인터넷 환경에서 망의 트래픽증가에 따른 IPTV의 영상품질의 성능평가를 수행하였다. 이를 위해 실제 인터넷망과 유사한 모의 인터넷망을 구축하여 트래픽증가에 따른 IPTV의 수신 영상의 품질을 V-Factor 측정모델을 사용하여 실험하였으며, 그 결과를 분석하였다. 본 논문에서 도출한 결과는 IPTV 방송에서 시청 가능한 화질의 V-Factor, 네트워크 성능 측정요소, 콘텐츠 관련 측정요소 등에 대한 임계치의 기준으로 활용할 수 있을 것으로 판단된다.

카노 모형을 활용한 O2O 배달 앱 서비스 품질 요인 분석 (Classification and Evaluation of Service Quality Factors of O2O Delivery Applications Using Kano Model)

  • 이영찬;서동혁;송시훈
    • 산업융합연구
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    • 제15권2호
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    • pp.27-36
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    • 2017
  • 본 연구에서는 카노 모형과 설문조사를 바탕으로 O2O 배달 앱의 서비스 품질 요인을 분석하고, 서비스 품질을 몇 가지 차원별로 분류하였다. 분석 결과, 일원적 품질요소로는 정확한 정보전달, 다양한 종류의 음식점, 지불방식의 다양성, 메뉴선택의 다양성, 불편사항 해결, 서비스의 친절도, 음식의 맛과 질, 위생과 청결, 간편 결제 시스템 등이었고, 매력적 품질요소로는 최신 정보 업데이트, 신뢰성 있는 이용후기, 다양한 주문방법, 신속한 배달, 브랜드 이미지, 할인 포인트 결제 및 적립 등이었다. 당연적 품질요소는 나오지 않았지만, 불편사항 해결이 당연적 품질요소에 가까운 것으로 나타났다. 무관심 품질요소로는 정보알림 서비스와 이벤트 및 판촉이었다. 본 연구결과는 O2O 배달 앱 서비스 업체들이 어떤 서비스 품질요소에 집중해야 하는지 전략을 수립하는데 많은 도움을 줄 수 있을 것으로 기대한다.