• 디지털융복합연구
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• 제11권7호
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• pp.271-279
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• 2013

본 연구는 공공의료기관의 인지도와 재방문여부와의 관계 및 영향을 미치는 요인을 살펴봄으로써 인지도를 높일 수 있는 방안을 제시하여 병원 재방문 증가에 기여하고자 하는데 그 의의가 있다. 분석방법은 빈도분석, 신뢰도 및 탐색적 요인분석, t-test, ANOVA, 상관관계분석, 위계적 다중회귀분석을 실시하여 결론을 도출하였다. 결과를 보면 상관관계분석에서는 재방문여부와 독립변수들간에 모두 유의한 상관관계를 보였고, 서비스품질인식 및 진료환경적 요인이 독립변수들의 설명력을 증가시켜 의료기관의 재방문과의 높은 관련성이 있음을 보여주고 있으며, 평소 이미지 및 의료서비스, 진료환경은 재방문의사에 긍정적인 영향을 미친다는 결과를 도출하였다. 본 연구를 통해서 공공의료기관의 인지도와 재방문과의 관련성을 확인 할 수 있었으며, 공공의료기관은 의료서비스 질과 인프라를 개선시키기 위해서 지속적으로 이미지 및 의료서비스, 진료환경에 대한 기대수준을 파악하여 재방문을 향상시킬 수 있는 대안 연구가 필요할 것이다.

• 한국병원경영학회지
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• 제18권3호
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• pp.1-26
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• 2013

To improve the competitiveness of the hospital provides high quality medical services in a hospital coordinator role is emphasized. This study on customer orientation of the role ambiguity in order to identify the impact of degree of customer orientation were analyzed for demographic differences. Dependent variable, customer orientation affects role ambiguity as independent variables, and regression analysis were set. And the control variables are set to support situational factors, customer orientation on the role ambiguity and hierarchical regression analysis was performed. Obtained through empirical results are as follows: First, according to the demographic characteristics of the hospital coordinator customer orientation, the difference between gender and medical subjects are not shown. Age, education, work experience, job title, and the hospital on the pattern of customer orientation has shown a difference. Second, according to the hospital coordinator role ambiguity about its impact on customer orientation analysis can be a role implementation, job implementation, opinion communication in achieving customer orientation was negatively affected. Third, role ambiguity, and customer orientation factors for the moderating effects of organizational support for the role of customer orientation can role implementation, job implementation, opinion communication was a statistically significant. Fourth, the role ambiguity factors and customer orientation for the administrative support for the moderating effect of customer orientation and role implementation is significant, but job implementation, opinion communication were statistically significant. Fifth, the role ambiguity factors and customer support for customer orientation and customer orientation for the moderating effects of role performance and the opinion communication was not statistically significant. However, job implementation was statistically significant. The limitations of this study are as follows: First, role ambiguity, situational factors and support due to limitations of the variable factors that may affect the customer orientation of a number of factors were excluded. So many exogenous variables in the measurement process can affect. Second, the variables measured as problems of self-assessment by the variable measuring the respondent's bias may occur. Third, This study is difficult to generalize. In other words, several areas of the province conducted by the empirical results of the survey as a limit on the overall generalization can follow.

• 의료ㆍ복지 건축 : 한국의료복지건축학회 논문집
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• 제26권1호
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• pp.73-84
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• 2020

Purpose: Though Korean healthcare services have been upgraded, infection and fire had been broken out in general hospitals. And higher concerns about quality assessment made it to clinical laboratory design guideline studies. So, this study investigates the facilities, equipment and personnel of laboratory medicine focusing on more than five hundred fifty bed hospital, and contributes to make guidelines for safety and efficiency in lab. Methods: Questionnaires to supervisor technologist and field surveys to medical laboratories in korean hospitals have been conducted for the data collection. 16 answers have been analysed statistically by MS Excel program. Results: Most of the sample tests such as hematology, clinical chemistry, immunology, transfusion, urinalysis, microbiology and molecular diagnosis are performed by more than 80% in large sized general hospital laboratory. In the test methods, automatic analyzers are used up to 80%, total laboratory automation up to 43% in clinical chemistry and immunology, and manual tests in all sorts of the test. There are placed in single lab or two and three labs above the ground, which are all in semi-open lab. There is some correlation with the number of specimens and the number of lab people depending on the number of hospital beds. Laboratory environment shows that work distance is good, but evacuation path width, visibility, separation of staff area from automatic analyzer, and equipment installations are needed to have more spaces and gears. Most of the infection controls are equipped with mechanical ventilation, air-conditioning, washbasin and wastewater separation, BSC installation and negative pressure lab room. Implications: Although the laboratory space area is calculated considering the number of hospital beds, type of tests and number of staff, hospital's expertise and the samples numbers per year should be taken into account in the planning of the hospital.

• 한국병원경영학회지
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• 제23권4호
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• pp.53-64
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• 2018

Purposes: The hospitals needs to generate a minimum profit, in order to perform its own role such as providing high-quality medical services. The demand for hospital management is increasing, as the social demands are diversified and the financial transparency is emphasized. The purpose of this study is to compare hospitals management based on Dupont Identity, by various hospital classification. Methodology: This study is based on '2016 Statistics for Hospital Management' provided by the Korea Health Industry Development Institute. The hospitals were classified according to the scope of care, the type of establishment, the location, and the number of beds. We analyzed the general and financial characteristics of over 337 hospitals using the method of Dupont Identity. Findings: Net profit margin (PM) has the biggest impact on return of equity (ROE). By the number of beds, general hospital with 160-299 beds have the highest return on equity (ROE). By location, hospitals in local municipalities have higher return on equity than hospitals in urban municipalities. According to the type of establishment, public hospitals have lower business performance, and although they invest more than private hospitals. Practical Implications: This study can inspire interest and provide understanding in hospital management and financial structure, by analyzing through an intuitive indicator named Dupont identity. It is possible to provide basic data for hospital management methods for each financial elements, in order to increase the profitability of hospitals.

• 한국의료질향상학회지
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• 제1권1호
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• pp.96-108
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• 1994

Background: An appropriate use of hospital beds can improve productivity of hospital significantly. The authors' previous study revealed that approximately one third of Korean hospital bed days and one sixth of admissions were inappropriately used, when it was measured by Appropriateness Evaluation Protocol(AEP) and Delay Tool modified into Korean situation by the authors. This study aims to evaluate applicability of the instruments in a new hospital. More specifically the study aims to measure appropriateness of the instruments used by newly trained nurse reviewers at a new hospital setting. Methods: In order to evaluate applicability of these instruments, agreement rates of the scores recorded by newly trained nurse reviewers with by skilled nurse reviewer and also compared with the scores recorded by physician's implicit decision were assessed. Agreement rates were derived from concurrent application of AEP and Delay Tool to 52 admissions and 104 patient days from internal medicine, pediatrics, and general surgery of one university hospital. Overall agreement rate, specific nonacute agreement rate, and kappa statistics were used to indicate level of agreement. Results: Overall agreement rates on appropriateness between newly trained nurse reviewers and skilled nurse reviewer were 100% in admission and 98% in bed days. Overall agreement rates on reason for inappropriateness between newly trained nurse reviewers and skilled nurse reviewer were 96% in admission and 91% in bed days. Overall agreement rates between newly trained nurse reviewers and physician reviewer were 86% in admission and 87% in bed days. Conclusion: Results indicated that AEP and Delay Tool were applicable to a new hospital in detecting inappropriate utilization of beds and reasoning of the inappropriateness. These instruments could contribute to enhance efficiency of hospital use, through continuous monitoring of level of inappropriate hospital use at national or individual hospital level.

• 정보과학회 컴퓨팅의 실제 논문지
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• 제23권6호
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• pp.359-370
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• 2017

해외병원 프로젝트는 정보통신기술과 첨단의료기기의 발전으로 원격진료, Smart-health, City Like Hospital 개념 확산과 IT 비중이 증가하는 디지털병원으로 변화하는 추세이다. 디지털병원에서 IT역할은 첨단화 되어가는 시공, 기계, 전기, 시스템, 의료장비를 연계하여 통합함으로써 병원운영의 효율성을 극대화 시키는 것이 핵심 요소이다. 본 연구에서는 해외에서 발주되었던 5개의 디지털병원 프로젝트를 대상으로 입찰요구서를 IT 관점에서 분석하고 디지털병원 성공요인을 제안한다. 연구방법은 문헌조사를 통해서 디지털병원 개념과 발전과정을 분석하며, 디지털병원 시스템은 입찰요구서를 분석해서 디지털병원에 적용된 시스템과 기술수준을 분석하고, 최종적으로 디지털병원 성공요인은 프로젝트 성공관리기법에서 제안하는 원가, 공기, 품질 측면에서 분석한다. 연구 성과는 원가측면에서는 IT 및 병원 인프라 운영관점에서 가치를 증대하는 가치공학(Value Engineering) 전략 수립이 필요하고, 공기측면에서는 병원 내 시스템을 통합 테스트하는 Integrated Test & Commissioning 단계에서의 공사기간 준수가 필요하며, 품질측면에서는 사용자 요구사항이 반영된 System Integration을 통해 디지털병원이 지향하는 서비스 성능을 보장하는 것이 디지털병원 수출사업의 성공요인이라고 제시한다.

• 디지털융복합연구
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• 제17권9호
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• pp.301-310
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• 2019

본 연구는 생애말기케어에 대한 수혜 자격, 서비스 및 전달유형, 질 관리에 대해 검토하고 생애말기케어 시스템을 위한 서비스 질 관리 방법을 분석하는 것을 목적으로 한다. 한국의 보건복지부와 미국의 Centers for Medicare and Medicaid Services에서 발간한 문헌과 법령을 수혜 대상자, 서비스 종류 및 전달유형, 질 관리에 대해 고찰하고 비교 분석하였다. 한국은 진단명을 기준으로 의료기관에서 입원 기반 서비스를 제공하고 있으며, 질 관리는 인력, 시설, 장비에 대한 기준을 만족하는 구조적 영역에서만 이루어지고 있었다. 미국은 한국보다 수혜 대상자에 대한 기준이 넓으며, 민간 독립기관에서 가정기반 서비스를 제공하고 있었다. 질 관리는 기관 지정과 성과지표 모니터링 및 소비자 만족도와 같은 결과를 포함하여 평가해 기관 보상과 연계하고 있었다. 현 연구를 통한 국가간 차이점은 향후 국내의 정책에 반영하여, 보다 발전된 시스템 구축에 방향설정에 기여를 하였다. 따라서, 향후 생애말기케어 시스템의 서비스의 질 관리와 적절한 서비스를 제공하기 위한 다양한 국가의 시스템을 지속적으로 연구할 필요가 있고, 이러한 제도 고찰을 통한 국내 시스템을 개선하고 보강하여야 한다.

• 보건행정학회지
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• 제23권3호
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• pp.266-280
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• 2013

Background: Information asymmetry between physicians and patients is one of the most unique characteristics of health care. But as consumerism spreads in health care sector, health care consumers are searching comparative information about quality and cost of providers from many information sources. Providing comparative information to health care consumers not only makes consumers choose hospital rationally, but also invigorates the health care market by providers' competition. However there are few studies regarding information searching behavior of health care consumers, then this study is carried out. Methods: The purpose of this study is to understand the information searching behavior of health care consumers based on their characteristics and the types of medical institutions. For this purpose, 313 spinal patients' data of 11 medical institutions (university hospital, spine specialized hospital, clinic) located in Seoul were collected by self-administered surveys. Results: The results of this study are as follows: 1) t-test/analysis of variance analysis showed that according to various characteristics of health care consumers and the types of medical institutions, the level of information searching of each source and the amount of information searching and searching outcomes are statistically different. 2) Regression analysis showed that influence on searching outcomes are statistically different according to the level of information searching of each source and searching content and the amount of information searching has positive effects on searching outcomes. Conclusion: The significance of this study is to provide empirical basis for establishment of health care policy reflecting information needs and preference of health care consumers.

• 보건행정학회지
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• 제9권1호
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• pp.72-109
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• 1999

This study is conducted to investigate the current status on the utilization of health care and plan for solving this problem. The claims data of the fiscal tear 1995 obtained from the regional health insurance society are used for the study. The main findings of the study are summarized as follows. Indexes(The Extremal Quotient(EQ), coefficients of variance(CV's))which represent the regional difference in the admission rate of the tertiary medical diagnosis group report that there is difference in quantity and quality of utilization of health care. The admission rate is lower in the big city areas, Kyoungkido, Kangwondo and Chunlapukdo. Even after age-sex adjustment, the admission rate is still low in Kangwondo, Chunlapukdo and Kyoungsangpukdo. The big city areas tend to have higher rates in the expenses per claim, hospital days per claim, and daily expenses but the rates are still low in some area in Kangwondo, Chunlanamdo and Kyoungsangpukdo. This result remains as same after age-sex adjustment. There is a large regional difference in average utilization rate for the tertiary hospital of the tertiary medical diagnosis group: 57.2%(SD 11.53). The utilization rates for the tertiary hospital in their large catchment area are 96.34%, 83.19% and 73.22% in each Kyoungin, Kyoungnam and Kyoungpuk areas whereas it is lower in a Chungpuk and Chungnam areas. The regional differences of health care utilization of the tertiary medical diagnosis group gave some relationships with their geographical characteristics such as socio-economic characteristics and supply factors of medical services. It is important that many medical policies should be developed in order to minimize and balance out the regional differences of health care utilization. The service allocation policy should include the reconstruction of manpower policy, developing the resource allocating formula, finding the self-sufficient catchment area and reforcing of public health services. Moreover, in order to achieve the balanced development by region, they should investigate and consider each county's microscopic properties under the consistent macrocopic policy. The further studies to find causes of regional difference are needed.

• 임상간호연구
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• 제21권3호
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• pp.335-346
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• 2015

Purpose: The purpose of this study was to identify patient satisfaction about nursing care provided by Advanced Practice Nurses (APN) using the La Monica-Oberst Patient Satisfaction Scale (LOPSS). Methods: The investigation was conducted including 263 patients who experienced care provided by 41 APNs at a tertiary hospital in Korea. Patient satisfaction with nursing care was measured using 41-item LOPSS. We analyzed the data using descriptive statistics, independent t-test and one-way ANOVA. Results: Overall patient satisfaction with APN care was high. The LOPSS scores for APNs were 52.26 for good impression, 61.75 for interpersonal support, 81.32 for dissatisfaction and 195.93 for total score. "APNs talk down to me" was a reverse coding item which demonstrated the highest score for patient satisfaction. Among patients' characteristics, age and type of main caregiver were independent factors related to patients's satisfaction. Among APN's characteristics, work experience was significantly related to patients' satisfaction. Conclusion: This study identified patient satisfaction regarding nursing care provided by APNs. High patient satisfaction in APN services demonstrated APNs' contribution to quality improvement in health care services. It is recommended that various outcome research about APN service needs to be performed.