• 산업경영시스템학회지
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• 제31권2호
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• pp.28-35
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• 2008

Most organizations have recently put more emphasis on the improvement in service quality. This phenomenon could come from the recognition that service quality plays an essential role in enhancing organization's business performance. Hence this paper presents a framework for improving such service quality. The presented framework involves the methodology for (i) developing service quality indices, (ii) measuring and evaluating service quality, (iii) analyzing the level of service quality, (iv) constructing the quality improvement road map, (v) determining the quality improvement action plan. This methodology is intended to create self-sustaining improvement in service quality from the entire organization's perspective. An illustration is also given.

• 한국산학기술학회논문지
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• 제19권6호
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• pp.55-67
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• 2018

대한민국의 방위산업은 1970년 이후 지속적으로 성장하고 있다. 2015년 방위산업의 경제적 효과는 187조 원으로 추산되며, 수출액 또한 36억1000만 달러를 초과 하였다. 이러한 방위산업의 발전과 함께 방산 대기업의 품질경영시스템 수준은 높아졌지만 아직도 많은 중소 방산업체들의 품질경영시스템 수준은 낮은 실정이다. 이에 본 논문에서는 중소 방산업체의 품질경영시스템 수준 향상을 위한 방법론을 개발하였다. 본 방법론에 활용되는 지원 도구는 101개의 수집된 개선사례를 비롯하여 사례들의 분석을 통해 15개의 일반화된 개선효과와 14개의 일반화된 개선 방법이 도출하였다. 또한, 창의적인 문제해결 방법론인 TRIZ의 모순 행렬 개념을 활용하여 3개의 개선행렬이 도출되었으며 개발된 개선행렬은 본 방법론 실행을 위한 중요한 지원도구 활용된다. 본 연구에서 제시하는 사례기반 품질경영시스템 개선방법론은 4개의 Task와 8개의 Subtask로 구성 되어 있으며 중소 방산업체의 품질부서 및 품질담당자의 자사 품질경영시스템상의 부적합사항 발생시 창의적으로 문제해결을 위한 가이드라인 제공 및 지원도구로 활용될 수 있을 것이다.

• 한국지능정보시스템학회:학술대회논문집
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• 한국지능정보시스템학회 2001년도 The Pacific Aisan Confrence On Intelligent Systems 2001
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• pp.352-357
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• 2001

This study presents an analysis of healthcare quality indicators using data mining for developing quality improvement strategies. Specifically, important factors influencing the inpatient mortality were identified using a decision tree method for data mining based on 8,405 patients who were discharged from the study hospital during the period of December 1, 2000 and January 31, 2001. Important factors for the inpatient mortality were length of stay, disease classes, discharge departments, and age groups. The optimum range of target group in inpatient healthcare quality indicators were identified from the gains chart. In addition, a decision support system was developed to analyze and monitor trends of quality indicators using Visual Basic 6.0. Guidelines and tutorial for quality improvement activities were also included in the system. In the future, other quality indicators should be analyze to effectively support a hospital-wide continuous quality improvement (CQI) activity and the decision support system should be well integrated with the hospital OCS (Order Communication System) to support concurrent review.

• 한국의료질향상학회지
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• 제21권1호
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• pp.12-31
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• 2015

Objectives : The purpose of this study was to develop the qualification system for training of Quality improvement professionals who work for improving patients' safety and healthcare quality. Methods : Based on the various laws and regulations, and the operational status of other professionals' qualification systems, a basic plan of professional qualification system of QI was drawn. And through meetings with QI experts, the final scheme of the concrete qualification system was developed. Results : For management of professionals's certification or qualification, fairness and reliability are important. To do this, setting the official standard, providing a standardized training program and having appropriate qualification test are required. In order to operate the qualification system strategically, 1) the introduction step, 2) dissemination and expansion step, and 3) fusing step should be considered. As a governing body for QI specialists' qualification, 'QI professionals' qualification Center (tentative)' must have the committee to assure fairness, professionalism, and reliability. In addition, 'QI Experts Certification Department (tentative)" to develop standards for the qualification tests and conduct the tests program,' QI experts Education Department (tentative name)" must be able to operate and maintain the QI training for professional qualifications. QI professional qualification exam must be taken by everyone regardless of age, gender, race, occupation, education, and work experience. The examination should include management, leadership, strategic planning and design, quality management, health care information, patient safety culture. Practical training courses can have three step programs; beginning, intermediate and special level. Conclusion : The QI qualification system need strategic approaches for the experts working for healthcare quality improvement and patient safety. It should include the program of standardized contents and test, and operating protocol of the qualificaton system.

• 한국항해항만학회지
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• 제30권8호
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• pp.675-683
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• 2006

90년대초 품질경영 시스템을 시작으로 98년 안전경영 시스템, 그리고 2002년 ISPS Code 발효에 따른 보안시스템까지 해운항만업체는 필요에 따라 또는 외부적 요인에 의해 최근 10여년에 걸쳐 경영시스템에 몰입하게 되었다. 이러한 경영모델, 협약, 코드는 일부 또는 전부의 도입 및 시행으로 해운항만관련회사에 경영시스템으로 자리 잡아 상호 유기적인 연관성을 갖고 직 간접적으로 밀접한 상호작용을 하고 있다. 이들 각각의 시스템에서 공통적으로 사용되는 요건들 중 개선여지가 필요하다고 판단되는 사항에 대해 설문조사를 하고 그 결과를 분석하여 시스템 도입에 따른 요건들의 문제점을 파악하여, 가장 효과적인 시스템 개선방안을 제시하는데 본 연구목적을 두고 있다.

• 품질경영학회지
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• 제51권4호
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• pp.633-642
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• 2023

Purpose: The variation of the internal diameters of gun barrel incurs a lot of reworks in gun barrel manufacturing process and the significant quality problem of gun barrel. And it is likely to stem from the current measurement system for the internal diameter of gun barrel and the related manufacturing process as well. The purpose of this study is to improve the gun barrel manufacturing process through improving measurement system. Methods: The improved measurement system using laser can measure the internal diameters of gun barrel more accurately, and the properly adjusted honing process reduces the variation of internal diameters of gun barrel. Results: Comparing the mean square error of internal diameters for 6 gun barrels measured before and after process improvement shows that the variation of gun barrel internal diameters was significantly reduced after the process improvement. Conclusion: The introduction of improved measurement system for the internal diameters of gun barrel and the adjustment of related honing process results in the reduction of reworks of gun barrels and their internal diameter variations.

• 한국보건간호학회지
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• 제18권1호
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• pp.154-166
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• 2004

The purpose of this study was to design and implementation of database for school health activity. This database system was designed stand-alone application for college school health center without a hospital affiliation and the database system was made of relational database management system, Microsoft access 2000 to be made GUI (Graphic user interface) type design and made up 7 tables: patients. symptoms. departments, income and outgo. medical cures. and medicine. The construction of this database system was patient management. code management. medicine management. and statistics management. The results of the database system were as follows; 1) This database system could be used for college school health center. 2) This database system could be made correct statistic data. 3) This database system could be managed income and outgo. 4) This database system could be changed for the better activity of community health service. 5) This database system could be simply attired administrative system. This database system will be used for students and employees to protect and promote health to measure for health level and quality of health service. In conclusion. this database system can be applied for unit health center to manage the college school health activity and advanced data management can be applied for health profession to do quality improvement. cost containment. management information system. and decision support system.

• 품질경영학회지
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• 제51권2호
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• pp.155-170
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• 2023

Purpose: Nowadays, the risk assessment system is widely used in many industrial and public areas to reduce the possible risks. The system is used to determine the priorities of the government quality assurance works in Defense Agency for Technology and Quality. However, as the risk assessment system is used for other purposes, there are some items that need improvement, and in this study, we propose improvement plans by benchmarking the risk assessment systems of other institutions. Methods: In this paper, first, the procedures of risk assessment system used in many industrial sites were reviewed, and how each institution specialized and applied the system. Afterwards, by benchmarking various risk assessment systems, an improvement plan on how to operate the risk assessment system in the case of government quality assurance for centrally procured military supplies was presented, and practical application cases were presented to prove the usefulness of the improvement plan. Results: The proposed risk assessment system differs from the existing system in five major aspects. First, inputs, outputs, and key performance indicators were specified from the systematic point of view. Second, risk analysis was analyzed in four dimensions: probability of occurrence, impact, detection difficulty. Third, risk mitigation measures were classified, control, transfer, and sharing. Fourth, the risk mitigation measures were realized through document verification, product verification, process verification, and quality system evaluation. Finally, risk mitigation measures were implemented and the effectiveness of the risk mitigation measures was evaluated through effectiveness evaluation. Conclusions: In order for the risk assessment procedure proposed in this study to be applied to actual work, it is necessary to obtain the consent of the person involved in the work due to the increased time for risk identification and preparation of the government quality assurance log, and a change in the information system that performs the actual work is required. Therefore, the authors of this study plan to actively perform internal seminar presentations and work improvement suggestions to apply these research outputs to actual work.

• 한국기계가공학회지
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• 제20권5호
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• pp.35-46
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• 2021

The purpose of this study is to establish effective quality control activities to maintain proper operation rates and improve the performance of research and development weapon systems. Quality control improvement measures suitable for the actual conditions of our military were identified by comparing the operational methods and advantages/disadvantages of the domestic quality control systems Defense Quality Management System and Defense Quality mark with those of the systems employed in the US(QPL and QML). In order to ensure the reliability of the weapon system, it is imperative to operate a design-oriented self-quality management system through manufacturing-oriented government-led inspection and to expand and reorganize the certification system divided into manufacturing items and companies.

• 산업경영시스템학회지
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• 제26권1호
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• pp.54-60
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• 2003

In this research, we investigate the countermeasure of Product Liability through existing research or books for reference about PL and ISO 9001 : 2000 quality management system. And we analyze relation between PL system and ISO 9001 : 2000 Quality Management System after compare ISO 9001 : 2000 and ISO 9000 : 1994. base on this analysis, we integrate the Quality Management System of company and an important factor of PL system in accordance with the product liability law. So we present a general improvable scheme of ISO 9001 quality management system that reduces overlap of quality business and utilize efficiently.