• Proceedings of the KSME Conference
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• 2005.11a
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• pp.204.2-204.2
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• 2005

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1997.10a
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• pp.45-48
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• 1997

SEI(Software Engineering Institute)의 CMM(Capability Maturity Model)은 소프트웨어 개발 공정 및 조직의 성숙도를 5개의 계층적인 단계로 분류, 평가하며, 성숙도 측정의 기준으로 계량적인 메저먼트를 각 단계별로 제시하고 있다. 본 연구에서는 CMM에 의해 제시된 메저먼트에 근거하여 정의되고 사용된 척도의 선정에 정보시스템 개발 및 품질 관리 기법인 QFD(Quality Function Deployment)를 적용하였다. 척도 사용자 그룹으로부터 CMM의 관심 영역, 사용 척도, 척도 계산에 필요한 측정치, 소프트웨어 개발 생명주기에 이르는 과정을 단계적인 흐름으로 파악하여 적절한 척도를 선택하는 데 본 연구의 목적이 있다.

• Proceedings of the Safety Management and Science Conference
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• 2005.11a
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• pp.171-184
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• 2005

Today, the usage of DB already becomes an important issue for many companies' survival, especially, for the companies who have adopted CRM(Customer Relationship Management). CEM(Customer Experience Management), as a practical alternative, can settle it. In this paper, we use QFD(Quality Function Deployment) and GA(Genetic Algorithm)-based Group ANP(Analytic Network Process) to construct the Integrated CEM Model to help company decide the priorities of investment in customer experiences.

• Journal of the Korea Institute of Military Science and Technology
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• v.2 no.1
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• pp.19-29
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• 1999

This paper treats the implementation of concurrent engineering principles for ROC development of a future infantry fighting vehicle. Based on the acquisition process of weapon systems and operational requirements provided by users, Quality Function Deployment(QFD) is used to translate the requirements of the user into specific trade-off analysis. Results of these studies and the use of concurrent engineering principles are presented.

• Journal of the Korea Safety Management & Science
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• v.8 no.2
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• pp.39-49
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• 2006

Forklift achieves transportation of freight and continues loading and unloading work repeatedly long for hours in industry spot. Therefore, drivers feel tired make a mistake for wrong operation of vehicle caused by continuous work. These components are resulted in CTDs, some industrial accident. That is the forklift need to ergonomics access. So, in this paper, requirements of forklift user were abstracted using questionnaire, produced important design factor for pedal and lever using QFD(Quality Function Deployment), and then suggested ergonomic considerations for industrial accident prevention.

• Journal of Korean Society for Quality Management
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• v.29 no.2
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• pp.29-36
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• 2001

This paper examines some reasons of TQM failures and offers a model for evaluating the relationships between different TQM tools and techniques and the organizational culture and competitive strategy. The proposed model is based on the concept of quality function deployment and utilizes a modified house of quality. The compatibility of TQM tools and techniques with the organizational culture can be rated by this model. The model is validated by the case of H medium-sized manufacturing company Finally the implications of the case and the summary of this paper are presented.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.11a
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• pp.38-45
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• 2006

To be competitive, long-range planning and customer satisfaction must be integrated into the company's strategic management objectives. In order to deal with this challenge, an organization must develop an effective marketing policy. It should take into consideration the needs and demands of customers and business strategy. Many companies want to develop a strategic planning framework for policy marketing. And they think that an effective marketing policy must be based on the principles of quality attributes and customer orientation. This paper proposes an integrated approach Kano Analysis, quality function deployment, Potential Customer Satisfaction Index to choose strategic marketing.

• Journal of the Ergonomics Society of Korea
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• v.27 no.4
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• pp.103-108
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• 2008

The aim of this paper is to improve the design of a pair of axilla crutches through quality function deployment(QFD) and discomfort experiments. User needs for the crutches, as well as the engineering characteristics which have influence on the ergonomic quality of crutches were determined from the interview with many users. This information was entered in the house of quality, and the results show that the axillary pad and grip are the most important quality factors. And the results from the discomfort experiments confirmed the QFD output. A prototype reflecting the QFD results was proposed. The present study demonstrated how QFD approach can be a methodological tool geared to greater ergonomics consideration in product design.

• Journal of Korean Society for Quality Management
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• v.30 no.1
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• pp.1-21
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• 2002

The purpose of this study was to empirically examine the customer oriented quality creation by considering quality elements required by customers in the product design process. The study tried to extract attractive quality elements by using Kano's model. After identifying the elements HOQ(the house of quality) of QFD(quality function deployment) was used to identify the trend of quality elements evaluation. Test for equal means (t-test) was applied to verify the attractive quality elements of adult shoes. It made us find the customer oriented quality elements from the customer needs and latent dissatisfaction. We collected the opinions of experts on shoes and complete the cause and effect diagram and affinity diagram (KJ method). The data of the questionnaire was put to the QFD and the contents of quality elements was identified by brain storming method. We calculated indexes which were the multiplication of weight and marks of quality elements in the cross table of the HOQ by QFD. Then we tested for the equality of means between the indexes and the sum of attractive quality elements. The results for equal means were statistically significant. To create the customer quality the product design should be differentiated between the age groups over attractive quality elements.

• Proceedings of the Safety Management and Science Conference
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• 2002.11a
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• pp.17-23
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• 2002

Value can be defined as function divided by cost. The ultimate goal of VE (Value Engineering) is to simultaneously reduce cost and to enhance function in given projects. In general, there are eight phases (Selection, Investigation, Speculation, Evaluation, Development. Presentation, Implementation, and Audit) to perform VE. This paper presents analysis of important factors for VE in construction fields using QFD (Quality Function Deployment) technique. QFD was introduced in 1972 to help design supertanker in Mitsubish's shipyards in Kob, Japan and formally defined by the American Supplier Institute in 1987 as a system for translating consumer requirements into appropriate company requirements at every stage, from research, through product design and development, to manufacture, distribution, installation, and marketing, sales and services. The objective of this paper is to provide and analyze the trend on the viewpoint of efficient value engineering of field workers. The data are collected by questionnaires. The samples for this study are chosen from 13 companies in Korea during 2 months (2002. 7 ∼ 2002. 8). The results of this study will play an important role not only for the efficient value engineering but also for preparing of life cycle cost analysis.