• Journal of Korean Society of Industrial and Systems Engineering
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• v.10 no.15
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• pp.39-44
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• 1987

A model for obtaining optimal target value and optimal production quantity of the process is described when the mean quality characteristic decreases according to the increase of production quantity. Two different cases are considered where defective items can be either sold at a reduced unit price or discarded. Some numerical examples are also given.

• Proceedings of the Korean Institute of IIIuminating and Electrical Installation Engineers Conference
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• 2008.05a
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• pp.423-425
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• 2008

In this paper, We have designed and manufactured a photochemical reaction lamp type ozonizer system which was applied to keep quality of herb medicines during storage. We used photochemical reaction lamp in a storage system, and investigated the sterilization characteristic. Also, we made research an ingredient and quality characteristic of herb medicines according to ozone storage.

• Proceedings of the KIPE Conference
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• 2007.07a
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• pp.447-448
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• 2007

Product development is consisting by trend that accommodate almost function digital cam in camera phone that can speak of Mobile appliance, and competition about number of elemental area of image sensor is consisting for market prior occupation between these. Propose in this research and small size camera phone self-focusing adjustment actuator that do city manufacture is similar with general storehouse pickup actuator drive way, but selected in cylindrical to reduce space that lens holder occupies because there is restriction loading of lens and space enemy. Target number of research established that execute drive displacement more than $600{\mu}m$ in 2.75V that is house voltage that is used in Mobile device that is general. Also, described about maximum transfer displacement characteristic, displacement response characteristic, hysteresis, response characteristic, smallest transfer step characteristic, actuator's drive characteristic that is manufactured to examination item of maximum consumption electric power by special quality estimation system that apply laser displacement sensor that produce itself to evaluate city manufactured actuator's special quality.

• Journal of Internet Computing and Services
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• v.8 no.6
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• pp.115-125
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• 2007

Game software is tremendous popularity in inside and outside of the country, so it rises market value. Therefore, it is important to study for the evaluation models of game software. In a general way, I think that ISO/IEC 9126 is the international standard of the software quality testing. Especially, game software quality has been more important on users and developers, so we need the compliance testing model of the game software. In this paper, we evaluate the game software quality objectively and quantitatively, we propose the software quality metrics of testing. Also, we propose the evaluation model of game software on the basis of international standard ISO/IEC 9126, six quality characteristic point of view. That is functionality, reliability, usability, efficiency, portability, and maintainability.

• The Korean Journal of Franchise Management
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• v.10 no.3
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• pp.37-52
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• 2019

Purpose - This study examined the relationship between service quality, perceived value, customer satisfaction and behavioral intention of coffee shop using CoffeeSERV scale. In this model, CoffeeSERV scale consists of fundamental characteristics, physical environment, confidence, beverage characteristics, and representation factors. In particular, this study tried to demonstrate the moderating effect of customer's regulatory focus orientation among in the relationships between service quality, perceived value, customer satisfaction and behavioral intention. Research design, data, and methodology - This study intends to expand the existing service quality research by using the coffee shop service quality measurement tool developed by domestic researchers. I wanted to find some implications for the trend. In particular, this study applied the regulatory focus theory to identify individual differences of customers regulatory focusing motivation. In order to verify several hypotheses, the data were 227 college students and analyzed with SPSS/PC 21.0 and SmartPLS 3 program. The moderating role of customer's regulatory focusing motivation was tested using multi-group analysis with SmartPLS 3 program. Results - The resutls are as follows. First, the fundamental characteristic factors only had a significant influence on the utilitarian value perception, but in the hedonic value perception, all other service factors except for the beverage characteristic had a statistically significant effect. Second, utilitarian and hedonic value had significant effects on customer satisfaction. Third, customer satisfaction had a significant effect on behavioral intention. Finally, the regulatory focus orientation played a moderating role in the relationship between beverage characteristic - utilitarian value, representation - utilitarian value, fundamental characteristic - hedonic value, physical environment - hedonic value, confidence - hedonic value, and utilitarian value - behavioral intention. Conclusions - The results of this study show that the various service quality factors that make up the CoffeeSERV scale have different effects on utilitarian and hedonic value. This means that perceived benefits from product and service experience have different impacts on the customer's experience. Therefore, marketers should identify the impacts of service quality dimension that customers who use coffee shops consider important, understand the impact process of these quality factors on experience value, customer satisfaction, and behavioral intention, and allocate limited marketing budget. The results also show that it is possible to establish differentiatied response strategies using customer's regulatory focus orientation to find ways to enhance utlitarian and hedonic value, customer satisfaction, and behavioral intention using various Coffeeshop service quality factors. At the end of this paper, some limitations and future research directions were suggested.

• Journal of Korean Society for Quality Management
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• v.33 no.4
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• pp.55-74
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• 2005

This study tries to examine the competitive strategy of service quality in Korean financial market. the purpose of this study is to find out the strategic implication of Korean commercial banks throughout the service level of experienced customers and the services positioning map. Especially, taking the advantage of a customer's service perception and request attributes make the service positioning map The findings from this research are as follows; the characteristic of each customer is derived from income and investment. and the service positioning map is derived from the characteristic of each customer.

• Journal of the Korea Safety Management & Science
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• v.2 no.4
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• pp.113-124
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• 2000

First, in order to improve selecting method of quality characteristic level desired by customers, S/N(Signal-to-Noise) ratio of Taguchi in larger-the-better characteristics was applied. Second, the Matrix classification standard of ACE(Attribute Categorization Evaluation) is presented using KANO model on difference analysis of importance and satisfaction through questionnaire from customers. This is for reflecting the diverse EC which customers want in EC quality sufficiently. Also, establishing sales point will be helpful in business strategy through presenting types that are able to decide planning quality. Third, the important measure of EC about correlation among quality characteristics and a new weight of EC are calculated depending on importance of EC and the weight of customer attribute and materials of relationship matrix through correlation matrix analysis.

• Journal of the Korea Institute of Information and Communication Engineering
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• v.14 no.7
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• pp.1687-1692
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• 2010

In this paper, we research the method for write quality improvement by temperature characteristic of Laser diode for optical recording. Differential Resistance of Blu-ray laser diode is changed by temperature. We analyze the effect of the change of the differential resistance in low temperature and propose the method for the write quality improvement.

• Journal of Korean Institute of Industrial Engineers
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• v.27 no.3
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• pp.297-304
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• 2001

Procurement decisions for inspection equipment are often made heavily based on the initial purchase price instead of the effects of inspection cost, equipment calibration and utilization over the lifetime. Cost of ownership(COO) models that take into account all of these cost factors together have been developed focusing on a single quality characteristic. In modern manufacturing environment, inspection equipment often can deal with more than one quality characteristic simultaneously. In this paper, we propose the revised COO model for the economic evaluation of the inspection equipment that can accommodate multiple quality characteristics. We also employ an engineering economy model to compare equipments with different life span. Software is developed for handy comparison of the COO of alternative equipments along with sensitivity analysis far the optimal procurement decision.

• Proceedings of the Safety Management and Science Conference
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• 2000.05a
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• pp.481-490
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• 2000

First, in order to improve selecting method of quality characteristic level desired by customers, S/H(Signal-to-Noise) ratio of Taguchi in larger-the-better characteristics was applied. Second, the Matrix classification standard of ACE(Attribute Categorization Evaluation) is presented using KANO model on difference analysis of importance and satisfaction through questionnaire from customers. This is for reflecting the diverse EC which customers want in EC quality sufficiently. Also, establishing sales point will be helpful in business strategy through presenting types that are able to decide planning quality. Third, the important measure of EC about correlation among quality characteristics and a new weight o( EC are calculated depending on importance of EC and the weight of customer attribute and materials of relationship matrix through correlation matrix analysis.