• 제목/요약/키워드: Quality certification

검색결과 707건 처리시간 0.027초

ISO 9001/2000 인증요인이 서비스품질과 고객만족에 미치는 영향에 대한 연구 (A Study on the Effects of ISO 9001/2000 Certification Factors on Performance of Service Quality and Customer Satisfaction)

  • 김재환
    • 품질경영학회지
    • /
    • 제32권4호
    • /
    • pp.64-77
    • /
    • 2004
  • This paper first was focused on investigating the relative effect of each ISO 9001: 2000 certification factors on service quality and customer satisfaction in service industry. The empirical tests was conducted in service industry. The results are as follows. First, it shows that ISO 9001:2000 certification factors except requirements for quality management have a positive effect on service quality significantly. Second, it also indicates that service quality precedes customer satisfaction like other researches reported. Finally, different effects of ISO 9001:2000 certification factors on service quality are observed in the various industries.

품질경영시스템 규격 및 감항인증 적용에 관한 연구 (A Study on Quality Management System Specification and Airworthiness Certification Application in Defense Aerospace Industry)

  • 김창영;안영갑
    • 품질경영학회지
    • /
    • 제41권3호
    • /
    • pp.423-432
    • /
    • 2013
  • Purpose: A Study on the application of quality management system specification to production validation and audit in military airworthiness certification. Methods: Aircraft quality management system specification for quality assurance and production validation and audit requirements were examined to verify. Also, the system for domestic and foreign production certification were investigated. Results: Production validation and audit criteria for military aircraft by applying methods suggested Aircraft Certifications Systems Evaluation Program(ACSEP). ACSEP evaluation of the items, some items were complementary and not applied. Conclusion: As a way to ensure the safety of aircraft, confirm the correction of Production validation & audit criteria and rulemaking is necessary and how to manage for Critical Safety Item(CSI) is a need to improve.

국제품질보증 시스템 인증이 국내 기업의 품질경영에 미치는 영향 및 문제점에 관한 연구 (The Study of Effectiveness/Problems for Quality Management of Domestic Enterprise on International Quality Assurance System)

  • 장태영;김원중
    • 산업경영시스템학회지
    • /
    • 제22권49호
    • /
    • pp.169-182
    • /
    • 1999
  • Nowadays most companies are required to acquire the quality assurance system for their survival. It is essential to improvement company's competitive power that Certification of Quality Assurance System but there are many problems. To analysis the effects of ISO 9000 series/QS-9000 QA systems to the Domestic Company Quality Improvement as well as quality consciousness, data has been surveyed form quality assurance engineers who have work on certification activities. The data is analyzed using relevant tabulations of five scale or paired t test method in order to compare level of quality management of pre-certification with that of post-certification. It is analyzed in two parts which are qualitative effects and quality maturity grid. Also, to analysis for the bottlenecks and problems the data is analyzed using frequency analysis method.

  • PDF

측정척도를 고려한 패키지 S/W 품질인증 방법 (A Certification Method for the Quality of Package Software Considering the Measurement Scale)

  • 권원일;이공선;송기평;유영관;이종무
    • 한국정보시스템학회:학술대회논문집
    • /
    • 한국정보시스템학회 2001년도 추계학술대회 발표논문집:차세대 전상거래 시대의 비즈니스전략
    • /
    • pp.158-165
    • /
    • 2001
  • The certification of software products can provide a greater level of acceptance and feeling of security to customers of these products. This paper presents a certification method for the quality of package software. First of all, the evaluation criteria are derived from ISO/1EC 9126 and 12119 standards, and then the evaluation module are designed considering the measurement scale type. The results can be applied to construct the certification scheme of software product quality for the commercial purpose.

  • PDF

패키지 소프트웨어의 품질인증을 위한 측정척도변환 (Measurement Scale Conversion for the Certification of Quality of Package Software)

  • 유영관;이종무
    • 대한안전경영과학회:학술대회논문집
    • /
    • 대한안전경영과학회 2002년도 춘계학술대회
    • /
    • pp.193-197
    • /
    • 2002
  • The certification of software products can provide a greater level of acceptance and feeling of security to customers of these products. This paper presents a certification method for the quality of package software. First of all, the evaluation criteria are derived from IS0/1EC 9126 and 12119 standards, and then the evaluation module are designed considering the measurement scale type. The results can be applied to construct the certification scheme of software product quality for the commercial purpose.

  • PDF

패키지 소프트웨어를 위한 품질인증 방법의 설계에 관한 연구 (A Certification Method for the Quality of Package Software)

  • 유영관;이종무
    • 대한안전경영과학회지
    • /
    • 제4권1호
    • /
    • pp.93-103
    • /
    • 2002
  • The certification of software products can provide a greater level of acceptance and feeling of security to customers of these products. This paper presents a certification method for the quality of package software. First of all, the evaluation criteria are derived from ISO/IEC 9126 and 12119 standards, and then the evaluation module are designed considering the measurement scale type. The results can be applied to construct the certification scheme of software product quality for the commercial purpose.

A Study on the Nutrition Setting for the Quality Certification of adult's Favorite Food

  • LEE, Jaemin
    • 식품보건융합연구
    • /
    • 제6권4호
    • /
    • pp.7-9
    • /
    • 2020
  • The purpose of this study is to prepare a systematic implementation of safety management for adult's foods through recommendations and guidelines for nutrition and hygiene standards for food quality certification system preferred by adults. To achieve this goal, the study studied the current status of adult preferred foods sold near the university, elicited the risks and problems of such foods, and selected nutritional and hygiene risk factors from those foods. To provide quality certification standards and guidelines for adult food preferences, this study looked at practical examples of relevant domestic and international policies and standards. The nutritional standards for food quality certification for sugars, fats, sodium, additive microorganisms and pathogenic bacteria, which are nutrients that can impair health when consumed in large quantities, and dietary standards limited to less than 100 kcal per serving were studied. One excessive amount of caffeine is reported to cause loss of calcium and potassium in the body, suggesting that if an adult is continuously exposed to high concentrations of caffeine, it could lead to imbalance in the resolution in the body and be flavored by growth and foot moon. Therefore, it is necessary to prepare an individual banner based on feasible food types, which is coordinated with the nutritional aspects that fit the purpose of presenting right amount, safe food through the quality certification system for adult's favorite foods and practical aspects that can induce companies' response and voluntary impacting efforts.

싱글PPM 품질혁신운동 성과에 대한 실증적 고찰 (Empirical Study of the Quality Innovation's Performance in Korea)

  • 구일섭;김태성
    • 대한안전경영과학회지
    • /
    • 제11권4호
    • /
    • pp.229-235
    • /
    • 2009
  • Since 1995, the small and medium enterprise introduced the Quality Innovation Program that is called 100PPM Quality Renovation Program. A point of 2000, the program's name was changed by Single PPM Quality Innovation Program in pursuit of defects below 10ppm in outgoing quality. Nowaday 1,651 companies is received Single PPM Quality Certification from government at the end of 2008. On the other side, the return or withdrawal of certification is going on because of various reasons. In this study, we analyse the status of certification's preservation and cancellation, and suggest the cooperation ideas between government and companies.

Single PPM 품질혁신운동의 성과와 개선 방안 (A Study on the Improvement Way & Accomplishment of Single PPM Quality Innovation Movement)

  • 이경종
    • 산업경영시스템학회지
    • /
    • 제25권5호
    • /
    • pp.39-45
    • /
    • 2002
  • Since 100PPM Qualify Certification System has been established by the Industrial Advancement Administration in 1995, 1000PPM Quality Innovation Movement has contributed much to the enhancement of quality competitiveness of Korea's parts industry. And in 2000, raised to a higher level, Single PPM Quality Certification System has been established by the Small and Medium Business Administration. Single PPM Qualify Innovation Movement seeks to reduce the number of defects to below 10 out of one million industrial items produced. Ultimately, Single PPM Quality Innovation Movement aims at achieving perfection, by enabling a zero defect rate in industrial production through the participation of all members of an organization. So this study aims to show the tangible and intangible effects of Single PPM Quality Certification System. and to suggest a methodology to improve current problems of Single PPM Quality Innovation Movement.

국방 품질경영시스템 인증제도의 효과 (The Effectiveness on the Certification of the Defense Quality System)

  • 이상진;박용수
    • 품질경영학회지
    • /
    • 제35권3호
    • /
    • pp.100-106
    • /
    • 2007
  • The objective of this paper is to analyze the effect of the defense quality certification system on the military user's dissatisfaction. In this paper, an empirical research is performed to compare the effectiveness of ISO 9000 : 2000 and Korea Defense Quality Certification system 0050-9000. The research result shows that (1) the Defense Quality system is better than ISO 9000 : 2000 to reduce the military user's dissatisfaction level. (2) the Quality Assurance types 4, 5 have more user's dissatisfaction than types 2, 3. (3) small and medium sized companies have more user's dissatisfaction than large companies.