• Title/Summary/Keyword: Quality Reliability

Search Result 3,686, Processing Time 0.037 seconds

The Effects of Consumer Satisfaction on the Home Help Service: Focused on a Service Quality Evaluation based on SERVQUAL (방문요양서비스의 소비자만족도에 미치는 영향요인에 관한 연구: SERVQUAL 모형에 근거한 서비스품질 평가요인을 중심으로)

  • Lee, Hyun-Jin
    • Journal of the Korean Home Economics Association
    • /
    • v.49 no.7
    • /
    • pp.1-11
    • /
    • 2011
  • This study identified the use types of a home help service and the level of service quality and reviewed the extent of their effects on consumer satisfaction. As a result of measuring the service quality in terms of support, assurance, reliability, empathy and responsiveness, a high overall reliability was demonstrated in the service. The consumer satisfaction with the home help service was discovered as being high, in general. Meanwhile, with the female research participants, the lower the service fee was perceived to be, the higher the consumer satisfaction. The quality assessment items concerning support and reliability were found to be important variables which were influential on consumer satisfaction. Therefore, it has been shown to be imperative to prepare political alternatives regarding the development of the service standard in order to protect user's rights, offer relevant information, and ensure reliability in the home help service.

Modelling the Failure Rate Function in Coverage and Software Reliability Growth

  • Park, Joong-Yang;Kim, Young-Soon;Park, Jae-Heung
    • International Journal of Quality Innovation
    • /
    • v.5 no.1
    • /
    • pp.110-121
    • /
    • 2004
  • There is a new trend of incorporating software coverage metrics into software reliability modelling. This paper proposes a coverage-based software reliability growth model. Firstly, the failure rate function in coverage is analytically derived. Then it is shown that the number of detected faults follows a Nonhomogeneous Poisson distribution of which intensity function is the failure rate function in coverage. Practical applicability of the proposed models is examined by illustrative numerical examples.

The Designs for Prediction of Future Reliability Using the Stochastic Reliabilit

  • Oh, Chung-Hwan;Kim, Bok-Mahn
    • Journal of Korean Society for Quality Management
    • /
    • v.21 no.2
    • /
    • pp.131-139
    • /
    • 1993
  • The newly proposed model of the future reliability results in earlier fault-fixes having a greater effect than the fault which make the greatest contribution to the overall failure rate tend to show themselves earlier, and so are fixed earlier. The suggested model allows a variety of reliability measures to be calculated. Predictions of total execution time(debugging time) is to achieve a target reliability. This model could also apply to computer-hardware reliability growth resulting from the elimination of design error and fault.

  • PDF

Anapproach of Combining HALT and Failureanalysis for STNLCD Reliability Assessment (HALT와 고장분석을 이용한 STN LCD 모듈의 신뢰성 평가에 관한 연구)

  • Kang Bo-Chul;Hong Won-Sik;Cho Jai-Rip
    • Proceedings of the Korean Society for Quality Management Conference
    • /
    • 2004.04a
    • /
    • pp.85-89
    • /
    • 2004
  • This brief paper is an application of HALT(High Accelerated Life Test) and FA(Failure analysis) to improvement of STN LCD module. Before HALT the result of environmental test is good. So, we choose the technique of HALT to evaluate reliability. After HALT and Fa, we suggest some methods to improve reliability

  • PDF

Estimation of Software Reliability with Multiple Errors (다중오류들을 갖는 소프트웨어 신뢰성의 추정)

  • Lee, In-Suk;Jung, Won-Tae;Jeong, Hye-Jeong
    • Journal of Korean Society for Quality Management
    • /
    • v.23 no.3
    • /
    • pp.57-68
    • /
    • 1995
  • In this paper, we consider possibility that the multiple errors occur in each testing stage. At present, software reliability modeling is considered as a part of software reliability quality assurance in software engineering. However they dealt with the software growth model for the single error debugging at each testing stage until now. Hence it is necessary to study software reliability with multiple errors debugging. Therefore we propose software reliability growth modeling and estimate the parameters in the proposed software reliability growth model for the multiple errors debugging at each testing stage.

  • PDF

A Study of the Software Testing Methods and fitness of the Reliability Models (소프트웨어 시험 전략과 신뢰도 모델적응 연구)

  • 문숙경
    • Journal of Korean Society for Quality Management
    • /
    • v.29 no.4
    • /
    • pp.92-102
    • /
    • 2001
  • Software testing during development and operation should exercise to obtain the desired software quality and leave failure data set. So far, many software reliability models are classified and can be used to measure a software reliability only based on its failure history But, in practice, developers or testers of software systems must decide which existing software reliability model can be fitted. In this paper, we will show that an appropriate reliability model can be selected by considering relations between characteristics of each testing environment and models' assumptions. Several methods of software testing are presented and discussed. Also, unit test, integrated test, function test and system test that are sequentially exercised during development will be introduced.

  • PDF

A Study on Reliability Terms and Specifications between South and North Koreas (남북한 신뢰성 용어 및 규격 비교)

  • Jeong, Hai-Sung;Kim, Kuk
    • Journal of Applied Reliability
    • /
    • v.8 no.1
    • /
    • pp.29-37
    • /
    • 2008
  • The technology of North Korea has not reached the modem level even though it has economic potential. Standardization and quality control have comprehensively prevailed in South Korea since the 1970s, which is considered to have been based of quality improvement. In the course of an active interchange between South and North, it is necessary to grasp the phenomenon on the quality and reliability control of North Korea. This study will put its relevant terms in order and make a comparison between specifications of North Korea and South Korea in the reliability test plans.

  • PDF

Assessment and Validation of the Reliability of Quality Measurement System for Wireless Data Services (무선데이터 서비스 품질 측정 시스템의 신뢰성 검증 및 평가)

  • Choi, Dong-Hwan;Park, Seok-Cheon
    • Journal of Information Technology Services
    • /
    • v.11 no.1
    • /
    • pp.239-246
    • /
    • 2012
  • The user increases around the WiBro and in which the mobile broad band service is the wireless internet base technology HSDPA, that is the cellular phone foundation technique, and moreover the issue about the user effective quality guarantee emerges but the quality control of the wireless network is the incomplete actual condition. Therefore, the reliability verification according to the development of the system for the performance measure for the continued wireless data service and it and evaluation are needed for the quality control. In this paper, the wireless data service quality measurement system was implemented with the design. The same test environment as the existing network performance measurement program was built for the reliability verification of the embodied device for measuring quality and evaluation and the cost performance was performed. It could confirm that design and embodied wireless data service quality measurement system operated accurately in this paper through the quality measure result value analysis.

Reliability evaluation plan of Rocket motor system (고체 추진기관 시스템의 신뢰성 평가 방안)

  • Kwon, Tag-Man;Jung, Ji-Sun;Shim, Hang-Geun;Jang, Ju-Su
    • Journal of Applied Reliability
    • /
    • v.11 no.4
    • /
    • pp.399-407
    • /
    • 2011
  • Reliability evaluation of One-Shot system which flies at speed of Mach must be evaluated as the result of many firing tests. But many firing tests are impossible because of budget deficit. Consequently the reliability prediction which substitutes firing tests is used. The accuracy of reliability prediction is decided according to a quantity of accumulated test data. If the test data is insufficient, the direction of prediction can not be set. So we propose the reliability prediction method which applies MIL-HDBK-217 Plus. MIL-HDBK-217 Plus is described about reliability prediction method without sufficient test data. So we apply MIL-HDBK-217 Plus to the rocket motor system, and we accomplish a modeling and a reliability prediction about the system.

The Novel Concepts for Reliability Technology

  • Ryu, DongSu
    • Corrosion Science and Technology
    • /
    • v.4 no.5
    • /
    • pp.201-206
    • /
    • 2005
  • Starting with the meaning of the word quality, diverse concepts connoted by the term are examined. Instead of a bathtub curve, the desirable shape of a failure rate covering the entire life of a good product, which might be called hockey-stick line, is introduced. From the hockey-stick line and the definition of reliability, two measurements are extracted. The terms r-reliability (failure rate) and durability (product life) are explained. The conceptual analysis of failure mechanics explains that reliability technology pertains to design area. The desirable shape of hazard rate curve of electronic items, hockey-stick line, clarifies that Mean-Time-to-failure (MTTF) as the inverse of failure rate can be regarded a nominal life. And Bx life, different from MTTF, is explained. Reliability relationships between components and set products are explained. Reshaped definitions of r-reliability and durability are recommended. The procedure to improve reliability and the reasons for failing to identify failure mode are clarified in order to search right solutions. And generalized Life-Stress failure model is recommended for the calculation of acceleration factor.