• Journal of The Institute of Information and Telecommunication Facilities Engineering
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• v.9 no.1
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• pp.24-28
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• 2010

The Quality of Experience (QoE) of next Generation wired/wireless network services based upon IP networking is becoming a popular issue in recent years. The user experience of Internet services such as IPTV, online game, web surfing and etc, are becoming the most desirable factors to service providers to improve service performance and customer's satisfaction. However, collecting user experience from customers and obtaining the QoE parameters from the Quality of Service (QoS) parameters such as bandwidth, delay, jitter or admission control algorithm, are difficult subjects because of the various service types and user characteristics. In this paper, we propose a framework which contains service classification, QoE analysis and service enhancement steps for a suitable QoE measurement and management protocol. We define the user satisfaction indicators of the Internet services, classify the categories of each type of services, and analyse the Key Performance Indicator (KPI) in each type of services to perform the QoS parameters and improving the service qualities.

• Journal of KIISE:Information Networking
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• v.41 no.4
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• pp.151-166
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• 2014

The present method of measuring QoE (Quality of Experience) was to measure the whole block from the server that provides service to the terminal that the client gets the service. In this way, it was possible to simply determine whether the quality of QoE was good or not, and when the quality of QoE became bad, there was no way of presenting solutions. Also, as QoE metrics are numerous, there has been no strict regulation on how to use. This study analyzed QoE metrics in the viewpoints of network and clients, subdivided the whole service into three phases including one from the server providing the service to the router, another from the router to the terminal getting the service, and the third from the service router to the client router, and presented QoE metric frames appropriate for each phase. Through this, in the KOREN-CERNET environment, this study designed and embodied QoE network and demonstrated stability of QoE network, reduction in client complaint settlement time, and content adjustment effect according to the network change.

• Korean Management Science Review
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• v.33 no.3
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• pp.19-30
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• 2016

This study provides a framework to assess network design under the regime of QoE (Quality of Experience). Our approach is expected to reveal the necessity of developing the QoE measures and applying this notion to network design, particularly in the mobile environment. Furthermore, our model shows the ample potential that both users and network providers are able to attain a win-win case by shifting the focus on network design and service operations from QoS (Quality of Service) to QoE. Since the former considers only relevant technological specifications, it may fail in capturing critical factors surrounding users, such as a context where the corresponding user is working on. For example, according to one study [13], the bit-rate, a widely employed QoS measure, shows inferior performance in provisioning network resources to the MOS (Mean Opinion Score), a representative QoE measure. Our framework develops the idea and construct a prototype to systematically assess network design and operations in terms of QoE. The proposed prototype aims at achieving a higher level of efficiency without severely deteriorating users' satisfaction level. We also provide some simulation results which support our idea. That is, reducing the chance of over-provisioning on the basis of the QoE paradigm results in a great flexibility. It may give price cut for users or postponement of network investment for providers or both. Our simulation results also seem robust irrespective of the forms of the QoS-QoE relationship.

• The Journal of Society for e-Business Studies
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• v.15 no.3
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• pp.63-83
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• 2010

IPTV(Internet Protocol Television) is an innovation technology to lead the new media age. Internet protocol television (IPTV) is a next generation television converged with the Internet which are delivered portal services such as information search, games, movies, home shopping and banking. Generally, service quality affects to adopt or use these technologies. Quality of experience (QoE) is more issue to be considered than service quality because of the technological restriction and limitation that IPTV is accessed by the Internet. The QoE is defined as the cognitive and experienced quality measured with users through an experiment and is conceptually related to service quality. The objective of this paper is to suggest a methodology to measure the QoE of IPTV using a user testing. We find significant factors affecting QoE of IPTV through an exploratory study and measure QoE scores. We found the nine factors of graphics, picture, accuracy, access method, quality of contents, usability, security, and performance important for QoE. The QoE scores of picture, graphics, and quality of contents gained over the average score, but the overall score for IPTV service providers was not high and the QoE needs to be improved.

• Journal of KIISE
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• v.44 no.4
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• pp.423-432
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• 2017

Recently, the video quality control schemes for the improvement of the QoE (Quality of Experience) of video streaming services that are based on DASH (Dynamic Adaptive Streaming over HTTP), which is a standard of HTTP adaptive streaming (HAS) services, have been studied. However, the problem of the existing schemes is the degradation that is due to unnecessary quality changes because the VBR (Variable Bitrate) characteristics of the video are not considered. In this paper, we propose a SC-DASH (Segment Characteristics-based DASH) which controls the video quality based on the segment characteristics. The SC-DASH can prevent the occurrence of the unnecessary quality changes by controlling the video quality based on the size of the next segment, the segment throughput, and the buffer occupancy. The experiment results showed that the SC-DASH improves the QoE by reducing the unnecessary quality changes compared with the existing quality control schemes.

• Journal of KIISE
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• v.44 no.1
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• pp.95-106
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• 2017

HTTP adaptive streaming has recently emerged to handle the rapidly growing traffic and to provide high quality multimedia contents. To improve the QoE (Quality of Experience) for HTTP adaptive streaming service, the average video bitrate should be maximized, and the video switching frequency (difference of bitrate between adjacent segments) and video stalling events need to be minimized. The recently proposed quality adaptation algorithms for HTTP adaptive streaming do not provide high QoE, since detailed QoE factors such as video switching frequency and bitrate difference of adjacent segments, are not considered. In this paper, we propose a SQA (Smooth Quality Adaptation) algorithm to improve the user QoE. The proposed algorithm provides the smoothed QoE, such that it minimizes the unnecessary video switching events by maintaining the quality in a certain period, thus minimizing the bitrate difference of adjacent segments. Through simulation, we confirm that the proposed algorithm reduces the unnecessary switching events, and prevents the sudden decrease in video quality.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.7 no.2
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• pp.327-346
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• 2013

Researchers as well as network providers are increasingly interested in understanding how a network user's experience changes in relation to different quality of service (QoS) parameters, with many attempts being made to identify the general relationship between quality of experience (QoE) and QoS. Several relations in different function forms have been proposed. There are instances when this variety of proposed functions potentially results in one problem having completely dissimilar solutions at the same time. The question then is which function form is the one that can better explain this relationship. In this paper, three major existing quantitative relationships between QoE and QoS are investigated. After conducting a comprehensive comparative analysis between them, a new definition of QoE-QoS dependency appears. It then results in identifying a new mutual relationship between QoE and QoS. The newly proposed relationship improves the deficiency of previous QoE-QoS relationships along with solving the problem of diversity of simultaneous solutions for one problem.

• Journal of KIISE
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• v.45 no.2
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• pp.187-194
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• 2018

Recently, Hypertext Transfer Protocol (HTTP) adaptive streaming service is attracting attention. The existing quality adaptive scheme of HTTP adaptive streaming service adjusts the video quality according to the network bandwidth or the client buffer size. However, the problem with the existing quality adaptive scheme is the QoE (Quality of Experience) degradation caused by the unnecessary quality change that occurs due to frequent bandwidth change or fixed buffer threshold. We propose a video quality maintenance scheme that improves average video quality and minimizes unnecessary quality change in order to improve the QoE of HTTP adaptive streaming service in the changing network environment. The proposed scheme maintains high quality for a long time by setting the quality maintenance duration to be long when buffer occupancy and video quality are high. The experimental results show that the proposed scheme improves QoE by improving the average video quality and minimizing the quality change.

• The Journal of the Korea institute of electronic communication sciences
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• v.9 no.4
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• pp.491-498
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• 2014

As internet services are being provided through a wireless access, the importance of quality of experience (QoE) is stressed that is defined as the quality that indicates user's actual feeling when a service is provided. Unlike quality of service (QoS) that can be expressed as a numerical value, it is difficult to represent QoE in an objective way. If an internet service is serviced over a wireless channel, its QoE can be affected by a number of factors such as fading, mobility and so on. This paper, therefore, attempts to specify the relationship between QoE and QoS by conducting practical measurements for the voice service through 3G high speed packet access (HSPA) access network. Analysing the measured results, it has been shown that received signal strength indicator (RSSI) has a great influence on mean opinion score (MOS) through transmission delay.

• KIISE Transactions on Computing Practices
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• v.21 no.1
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• pp.82-87
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• 2015

There are many current researches that are looking to improve the quality of HTTP adaptive streaming services. However, the existing schemes have a serious problem of QoE (Quality of Experience) degradation because few consider VBR video transmission. To cope with this problem, in this paper, we proposed a novel media quality adaptation scheme called CB-DASH (Content and Buffer-aware DASH). The proposed scheme controlled the video quality considering the VBR characteristics of video and the client's buffer state. Through the simulation, we proved that our scheme accomplished a more accurate estimated bandwidth than the conventional DASH and improved the QoE of streaming service.