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Measuring Quality of Experience of Internet Protocol Television  

Byun, Dae-Ho (경성대학교 경제물류학부)
Jeon, Hong-Dae (경성대학교 경제물류학부)
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The Journal of Society for e-Business Studies / v.15, no.3, 2010 , pp. 63-83 More about this Journal
IPTV(Internet Protocol Television) is an innovation technology to lead the new media age. Internet protocol television (IPTV) is a next generation television converged with the Internet which are delivered portal services such as information search, games, movies, home shopping and banking. Generally, service quality affects to adopt or use these technologies. Quality of experience (QoE) is more issue to be considered than service quality because of the technological restriction and limitation that IPTV is accessed by the Internet. The QoE is defined as the cognitive and experienced quality measured with users through an experiment and is conceptually related to service quality. The objective of this paper is to suggest a methodology to measure the QoE of IPTV using a user testing. We find significant factors affecting QoE of IPTV through an exploratory study and measure QoE scores. We found the nine factors of graphics, picture, accuracy, access method, quality of contents, usability, security, and performance important for QoE. The QoE scores of picture, graphics, and quality of contents gained over the average score, but the overall score for IPTV service providers was not high and the QoE needs to be improved.
IPTV; Service Quality; Quality of Experience; User Testing; Factor;
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Times Cited By KSCI : 1  (Citation Analysis)
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