• International Journal of Quality Innovation
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• 제2권1호
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• pp.106-116
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• 2001

The purpose of business strategy is to achieve competitive advantages which includes higher efficiency, better quality, more innovation and faster customer response. In other words, The business strategy is to build unique capability of lower cost and/or differentiation. In production aspect, unique capability means better production power with better performance at 3M(Man, Machine, Material) of input and PQCDSM (Product, Quality, Cost, Delivery, Safety, Moral) from output. The Total Productive management (TPM), a series of improvement activities focused on reduction of equipment loss, is a tool to establish business competitive advantages. In this paper, several domestic companies who won the Japan TPM Award have been studied. It is found that there is a strong cause-effect relationship between TPM and competitive advantages because. 1. TPM can change employees mindset effectively. 2. TPM can upgrade employees capabilities. 3. TPM can lead to excellent productivity.

• 한국군사과학기술학회지
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• 제11권2호
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• pp.16-22
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• 2008

So far, Korean command post vehicles(CPs) have used voice-only radio communication among the mechanized troop units such MBTs and IFVs, etc. But digital data communication technology should be introduced to improve mission success capabilities and accommodate integrated combat capabilities through increasing SA(situation Awareness), or spatiotemporal synchronization of military operation in battle field environment. Therefore, conventional CPs, which have been operated without digital network, urgently needs to mount a battle management system which furnish with tactical information network, considering that korean new MBTs or new IFVs will be fielded soon. This study suggests some performance enhancement method which might be applicable to CPs which have a role of connecting Battalion unit to Brigade C4I system.

• 품질경영학회지
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• 제45권4호
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• pp.677-696
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• 2017

Purpose: This study suggests that Six Sigma MBB should be used as a key talent to lead the fourth industrial revolution era by training them with big data processing capability. Methods: Through the analysis between articles on the fourth industrial revolution and Six Sigma related papers, common competencies of data scientists and Six Sigma MBBs were identified and the big data analysis capabilities needed for Six Sigma MBB were derived. Then, training was conducted to improve the big data analysis capabilities so that Six Sigma MBB is able to design algorithms required in the fourth industrial revolution era. Results: Six Sigma MBBs, equipped with the knowledge in field site improvement and basic statistics, were provided with 40 hours of big data analysis training and then were made to design a big data algorithm. Positive results were obtained after applying a AI algorithm which could forecast process defects in a field site. Conclusion: Six Sigma MBB equipped with big data capability will make the best talent for the fourth industrial revolution era. A Six Sigma MBB has an excellent capability for improving field sites. Utilizing the competencies of MBB can be a key to success in the fourth industrial revolution. We hope that the results of this study will be shared with many companies and many more improved case studies will arise in the future as a result of this study.

• 융합경영연구
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• 제8권4호
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• pp.27-35
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• 2020

Purpose - This study is aiming to understand the critical role of employees' organizational citizenship behavior in evaluation of employee service quality. This paper examined what emotional intelligence and empowerment affect to their organizational citizenship behavior and service quality. Research design - Data were collected by questionnaires through specialized hospital services. Survey was conducted on patients who have been treated at a spine specialized hospital. Results - Emotional intelligence and empowerment have direct effects on organizational citizenship. Service quality is a function of organizational citizenship. The results showed that emotional and motivated capabilities of individuals influenced organizational citizenship behavior. Managerially, this study contributes to the understanding of the role of organizational citizenship behavior in service sector. Conclusions - The relationship between service quality and organizational citizenship behavior and also examined the effect of combination of creative and voluntary behavioral attributes such as emotional intelligence and psychological empowerment have on voluntary organizational citizenship behavior. The results showed that in order to induce organizational citizenship behavior, emotional intelligence should be facilitated and empowerment enlarged.

• 품질경영학회지
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• 제41권4호
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• pp.649-657
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• 2013

Purpose: In this study, the actual situation of domestic firms vulnerable to industrial security competence will be discussed. And accordingly be discussed for effective response measures. Methods: Using a structured questionnaire by mail, fax, e-mail and fill method was used respondents. By the end of '10 R&D Center, which holds 15,247 companies(population) among the 95% level of confidence, tolerance ${\pm}3%$ p-level corporate type, sector, region extraction method stratified multi-level companies were investigated through the final 1529. Results: The average level of industrial security capabilities 43.8%(out of 100) is very weak, so urgent and positive response measures also need to be investigated sought. Conclusion: we propose the effective management framework and improvement plans to prevent illegal industrial leakage are to be made.

• 지식경영연구
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• 제16권2호
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• pp.1-27
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• 2015

This paper presents a knowledge-based view of platform-centered collaborations among multiple organizations. Studies of technological innovation and knowledge creation have broadened beyond their initial emphasis on internal development within an organization or simple exchange of ideas between two parties toward complex collaboration among many organizations at the level of platform-based knowledge ecosystems. Platforms serve as an interface between different groups of producers and consumers in a variety of multi-sided knowledge markets such as smartphone operating systems and video games industries. This study is an exploratory examination to offer theoretical understanding of how the organizational capabilities of platform leaders help expand a network of platform participants. The growth of platform participants is particularly important in the early stage of any platforms as the concept of network effects suggests that the platform with the largest number of participants will capture entire markets. Building upon organization studies and network economics theory on multisided markets, this paper focuses on the role of platform leaders in expanding platform-based collaboration. In our view, platform leaders develop varying levels of three organizational capabilities to discern quality of potential participants, to attract them to actually participate in collaboration, and to maintain long-term exchange relations in the ecosystem. We suggest that the capabilities of platform leaders will have a positive effect on the expansion of platform participants to secure network effects, and also examine several contextual factors that moderate the relationship between a platform leader's capacity and platform expansion.

• 품질경영학회지
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• 제40권4호
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• pp.631-640
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• 2012

Purpose: This empirical study is focused on the relationship between innovation capability (R&D and Human Resource innovation) and performance in knowledge-based service firms. Methods: We build research model to test how each of innovation capability on technology and human resource is influenced on their financial and non-financial performance in the knowledge-based service industries. Based on the previous research, we hypothesized the factors are regarded innovation capabilities of the firms as the scale of R&D and human resources. Because this study is especially targeted to the performance of knowledge-based service firms. With the survey on 424 main knowledge-based service firms, the multi-regression analysis was performed. Results: The result showed that the scale of R&D and human resources capabilities are main factors for knowledge-based service firms' performance, which reflects the current industrial structure. Conclusion: This study empirically demonstrated that human resources are most important to the growth of knowledge-based service firms.

• 산업경영시스템학회지
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• 제30권1호
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• pp.15-24
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• 2007

This paper attempts to identify empirically whether the certification of Quality Management System affects positively to firm performance using the sample sets of 200 SMEs in Korea who have adopted ISO 9000 majoring in the domestic markets as well as the overseas markets. The empirical study has been done on the assumptions and the hypothesis that the certification itself can conceptually and practically be considered an effective tool to improve the level of standardization of quality management system, and it would result in higher productivity and good corporate image by enabling firms to strengthen up their capabilities to achieve competitive advantage. The empirical findings show that the ISO 9000 has positively contributed to not only obtaining competitive advantage but also bringing about a superior firm performance as it would be, making sure that the certification itself would be used as a powerful tool for good management. This study also pinpoints that the success/failure in introducing & adopting the certification depends highly upon the managers' interests and concerns, especially the CEO's.

• 디지털융복합연구
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• 제13권12호
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• pp.319-324
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• 2015

게임과 같은 엔터테인먼트 분야의 소프트웨어 품질을 일정 수준 이상으로 보장하면서 개발을 진행하기 위해서는 소프트웨어의 생애주기 상에서 발생하는 다양한 종류의 개발 산출물들을 효과적으로 관리해야 한다. 게임 소프트웨어 개발 산출물들은 문서, 소스코드, 모델, 도면, 그래픽 리소스 등과 같이 다양한 형식과 종류를 갖게 되며 그 양이 매우 방대한 것이 일반적이다. 따라서 소프트웨어 개발 산출물들을 통합 관리하는 것이 품질보증을 위해 필수적이며, 이를 위해 본 연구에서는 서로 다른 종류의 산출물을 통합 관리할 수 있도록 하는 기능에 초점을 맞춘 소프트웨어 산출물 통합관리시스템을 설계하였다. 이 시스템은 프로젝트관리, 요건관리, 형상관리, 추적성관리, 소프트웨어공학도구 표준 인터페이스 기능 등을 제공할 수 있도록 설계되었다. 특히 이 통합관리시스템은 데이터웨어하우스 기술을 기반으로 함으로써 이종의 데이터를 통합 저장할 수 있는 중앙 저장소를 제공하고, 이를 바탕으로 한 다측면 보고 및 분석, 추적, 검증 등의 개발 프로세스들을 효과적으로 지원할 수 있도록 설계되었다.

• 정보관리학회지
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• 제24권3호
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• pp.5-19
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• 2007

조직은 최종사용자 업무를 지원하기위한 새로운 정보시스템을 투자하고 있으며 이러한 정보시스템을 통한 이점은 정보센터의 효과적인 지원과 지원에 대한 사용자의 만족도에 의해 크게 좌우되어가고 있다. 정보센터는 정보 집약적이며 최신의 기술을 활용하여 조직의 역량을 전달하기 위해 사용자를 지원하므로 정보센터는 최종사용자 지원활동과 관련하여 매우 중요한 의미를 갖는다. 본 연구는 정보센터의 사용자 만족도와 관련된 정보제공, 신뢰제공, 그리고 시스템 제공역량과 같은 최종사용자 지원요인들을 살펴봄으로서 사용자만족도 향상을 위해 고려되어야 할 사항에 대해 논의하였다. 정보제공, 서비스 스텝의 신뢰성제공, 그리고 시스템제공 역량 등 18개의 잠재요인으로 252명의 사용자에 대한 설문내용을 기초로 3개의 가설을 검증하였다. 또한, 동일한 잠재요인에 대해 지원요인의 지각된 중요도와 수행정도의 차이를 통해 서비스 품질 격차를 조사하였다. 연구결과 정보제공 활동, 서비스 신뢰성제공 활동, 그리고 시스템 제공역량은 정보센터의 사용자 만족도에 유의한 영향을 미치는 것으로 파악되었으며, 사용자 만족도는 정보센터의 지원요인에 대한 지각된 중요도와 수 행정도에 대한 서비스 품질 격차의 정도에 의해서도 영향을 받는 것으로 밝혀졌다.