• 보건의료산업학회지
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• 제2권1호
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• pp.137-154
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• 2008

The increase of the supply of medical service and the increase of hospitals have intensified the competition of hospitals, and the advancement towards internationalization in the opening of medical industry has triggered the infinite competition of medical profession. In addition, the high expectation of customers and quality improvement in the medical care in accordance with the improvement of overall income, and the change of active role of medical consumers according to the popularization and the improvement of rights awareness reflect the customer needs and choice in the medical service. Customers wanted to receive the kind and pleasant service under the up-to-date medical service. Therefore, as a solution, hospital coordinators were emerged for the purpose of smooth treatment and customer satisfaction by generalizing all service of hospital. Accordingly, this thesis attempted to investigate the effect of hospital coordinator education curriculum on the education satisfaction and the quality of medical service. In order to solve the purpose of this study, I, author reviewed the existing literatures, established hypothesis, and verified hypothesis by using the variety of statistics techniques such as reliability, validity, frequency analysis, and regression analysis. The verification of hypothesis is as followings: First, among education training factors of hospital coordinators, the quality of instructor significantly affects the satisfaction of hospital coordinator education training. Second, among training factors of hospital coordinator, the attitude of trainee significantly affects the training satisfaction of hospital coordinator. Third, among education training factors of hospital coordinator, education course significantly affects the training satisfaction of hospital coordinator education. As the qualities of instructor are better equipped, the satisfaction of education becomes higher. It indicates that the education method of instructors is important as an index to represent the qualities of instructor such as the appropriateness of education method, preparation, passion, visual materials, the adequacy of education procession, and specialized knowledge, and it has important effect on the satisfaction of education. In order to enhance the satisfaction of hospital coordinator education, the creation of education environment, making trainee concentrate on the education, is required by appropriately allocating programs, arousing interest in education, based on the attitude of trainee, discussion, and preliminary programs, preparation, ahead of enforcement of education. Fourth, the satisfaction of hospital coordinator education training significantly affects the reliability among the qualities of medical service. Fifth, satisfaction of hospital coordinator education training significantly affects hospitality I kindness among the qualities of medical service. If the education satisfaction of trainee is high, it is effective in the practical application such as dealing with complaints, the duty performance for the patients, and so on in offering the medical service, related to reliability and furthermore, we can find the positive change in the attitude change of medical professions related to the reliability of hospital coordinator. In addition, in the process of offering medical services such as the kind explanation on the duty, rapid response to the customers inquiry, and tidy uniform, practical effect was verified. Sixth, the education training factor of hospital coordinator significantly affects the reliability among the quality of medical service. Seventh, the education training factors of hospital coordinator significantly affect hospitality/kindness. In the education of hospital coordinator, the methods to attract the interest of trainee by emphasizing reliability should be sought and for gaining the practical effect of hospital coordinator education, the sufficient preparation and investigation on the education curriculum should be prerequisite and under this condition, intensified discussion on the instructor and education course is needed. In the design of education course, more education hours and subjects should be allocated in the part of hospitality in order to improve the practical application of hospitality. Therefore, it is meaningful in a sense that this study newly approached the components of hospital coordinator education and the need to modify the quality components of medical service in accordance with the study subjects was raised. This study also finds its meaning in that it provides basic materials for the study of future hospital coordinator education by suggesting the system development model of hospital coordinator education through preliminary study of education training. In addition, this study is meaningful in the aspect that it suggested the direction of education training by showing how the hospital coordinator education training would applied to the hospital coordinator course of the Continuing Education Center at Pusan and Kyungnam National University to some extent. Since all investigation of this study was approached from the side of hospital coordinator, the thoughts of patients who are beneficiaries of medical service, and care givers cannot be identified. Therefore, the satisfaction of patients and care givers through the experience of medical service, which is the essential prerequisite of medical service, should be importantly considered and investigated. Accordingly, The study of comparing and analyzing the views of both patients and care givers should be carried out in the future.

• 한국의료질향상학회지
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• 제5권2호
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• pp.224-237
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• 1998

Background : This is an investigative study to analyse the importance of works perceived by Quality Improvement(QI) Coordinators and to evaluate their current work performances using the questionnaires developed by the investigator. Methods : The data were collected from 37 subjects over two weeks period from Oct. 1 to Oct. 17, 1998 and analysed by the descriptive statistics of SPSS program. The items of questionnaire are consisted of 13 work domains including 73 activities based on Quality Management(QM) Coordinator's job description of National Association for Healthcare Quality:data collection & analysis, communication, monitoring, evaluation, accreditation, tool development, policy development, program development, self development, education & trainning, system design, planning, and consultation & support. Results : 1) Of the performances in 13 work domains, the frequencies of the work performed were accreditation(89%), planning(88%), communication(83%), data collection & analysis(82%), monitoring(76%), policy development(72%), consultation & support (71%), education & trainning(70%), self development(68%), evaluation(63%), tool development(61%), program development(44%) and system design(43%) in order. 2) For the importances (1=not important, 5=very important), the policy development(4.46) scored highest then monitoring(4.42), planning(4.41), education & trainning(4.38), communication(4.35), evaluation(4.34) tool development (4.30), data collection & analysis(4.29), program development(4.22), consultation & support(4.22), accreditation(4.15), self development(4.05) and system design(3.98) in order. 3) There was a difference between the work performance and the perceived importance. The results showed the low performances in policy development, monitoring, education & trainning and evaluation which ranked high by the perceived importance and the high performances in accreditation, data collection & analysis, self development, communication and consultation & support which ranked middle to low by the perceived importance. 4) The reasons for low performances of QI Coordinators were the lack of clear assignment for the responsibility and allowed authority for work to QI Coordinators(30.8%), insufficient member of QI Coordinators(13.9%), lack of hospital director's interest(11.5%), low motivation of QI Coordinators (10.6%) and insufficient knowledge & experience of QI Coordinators (8.8%). Conclusion : Most works were perceived important by QI Coordinators, but there was a difference in the work performance. The works performed over 70% were related with accreditation, data collection & analysis, communication, planning and monitoring, on the other hand under 50% in performances were related with system design, program development, tool development and evaluation.

• 한국가구학회지
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• 제21권6호
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• pp.505-514
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• 2010

본 연구의 목적은 2년제 대학 가구디자인 전공 교육과정의 개선을 제안하는 데 있다. 이 목적을 이루기 위하여 2단계의 단계별 과정을 수행하였다. 첫째는 직무분석 전문가와 실무 관계자들을 중심으로 하여 선정된 직종의 직무분석을 하고 학생이 졸업 후 해당 직종에 취업할 경우 취업 적응력 및 업무 향상을 위하여 필요한 내용이 무엇인지 분석을 하는 것이었다. 대상 직종은 가구디자인 코디네이터로 선정하여 진행하였다. 두 번째 단계에서는 1단계 직무분석에서 도출된 결과를 토대로 하여 맞춤형 교과과정을 새로이 개설하고 수업을 진행하여 학생들의 디자인 결과물을 유도하였다. 연구결과 학생들의 실무작업에 대한 이해도와 작품 완성도가 높아졌으며 전공 수업에 대한 신뢰도가 향상되었음을 확인할 수 있었다. 본 연구에서는 직무분석 결과와 이에 따른 맞춤형 교과과정의 시행 내용, 그리고 최종 결과물을 통해 연구의 효율성 검토 그리고 향후 개선 방향의 제언 등으로 구성하였다. 이는 대학 교육의 내실을 기하고, 학생들의 경쟁력 제고 및 취업 후 업무 적응능력 향상 등의 목적을 달성하기 위하여 매우 중요한 과정이라 믿어 의심치 않는다. 본 연구를 통하여 가구디자인 코디네이터라는 직종뿐 아니라 다양한 가구디자인 관련 직종의 직무분석 및 그에 따른 맞춤형 교육과정 시행의 초석이 다져지길 바라며 더 나아가 지속적인 연구 및 개발을 통해 우수한 인재를 양성할 수 있는 대학 교육의 실현을 기대한다.

• 한국의료질향상학회지
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• 제26권2호
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• pp.104-112
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• 2020

This study was done to investigate the independent organizations established for patient safety, related policies, and the duties of experts in other countries. Australia established an organization called the Commission in 2006, the United Kingdom established the National Patients Safety Agency in 2001, and the United States assigned its work to the Agency for Healthcare Research and Quality in 2005. This was done by law in all three countries. The experts for patient safety were mainly called the "patent safety and quality coordinator", and although there was no qualification system for carrying out patient safety work, all three countries had licenses in the health care field or required more than 4-5 years of practical experience. The main duties were planning on patient safety and quality of healthcare service, data collection and analysis, and education, etc. and for this, competencies such as communication, leadership, and teamwork were required.

• 한국식생활문화학회지
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• 제22권5호
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• pp.544-555
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• 2007

The purpose of this study is to provide useful information for establishing efficient marketing direction of globalization and commercialization of Korean foods by investigating the performance(satisfaction) and importance of food-coordinators' role. The results of the survey are summarized as follows: The most influential improvement variable of Korean food for globalization was 'hygiene'(23.6%) followed by 'taste', 'price', and 'shape and color'. Interest degree about food-coordinators showed 3.68 points in 5 points, and necessity of food-coordinators' job and education was 4.15 points. Food-coordinators' quality for globalization of Korean food was "a skill should be excellent"(4.51 points), "it must be original troubleshooting ability."(4.43 points) and "It must be professional ethics consciousness."(3.99 points) in the order. They were highly important of "freshness of food"(4.75 points) and "cleanliness of food and tableware" (4.65 points) in terms of the quality of korean food for globalization. The role importance of food-coordinators for globalization of Korean food was 'ability of development of Korean dish and Korean menu'(4.22 points), 'coordinate ability for various Korean special diet'(4.14 points) and 'knowledge for wann welcome service that consider table manners, service method and other person(4.12 points) in the order. The most influential unsatisfied variable of food coordinators' role was 'consulting ability connected with management of Korean restaurant' followed by 'ability of presenting concept connected with restaurant development of Korean style' and 'production ability for banquet party plan and representation in a Korean style'. In terms of IPA analysis on food-coordinators' role for globalization of korean food, it was noteworthy that items with high importance but low performance included "ability of development of Korean dish and Korean menu", "event coordinate ability connected with a Korean-style dish", and "production ability for banquet party plan and representation in a Korean style".

• 한국콘텐츠학회논문지
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• 제18권5호
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• pp.175-190
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• 2018

본 연구는 임상시험코디네이터 간호사의 근무환경, 직무만족, 조직몰입이 이직의도에 미치는 영향을 확인하고자 한 서술적 조사연구이다. 연구 결과 조직몰입이 임상시험코디네이터 간호사의 이직의도에 유의한 영향을 미치는 요인임이 파악되었다. 반면 근무환경, 직무만족이 임상시험코디네이터 간호사의 이직의도에 미치는 영향은 통계적으로 유의하지 않았다. 본 연구의 결과를 토대로 다음과 같은 주요 논의점을 도출하였다. 조직몰입을 높이기 위해서는 병원 운영 및 행정에 대한 참여 기회 증가, 소속감 향상을 위한 소속기관 확립과 같은 제도적인 개선이 필요하다. 또한 각 병원마다 자체적으로 근무환경 향상을 위한 복지 및 임금체계 기준 마련이 필요하다. 실제 연구 수행자이면서 동시에 연구 지원자인 임상시험코디네이터 간호사의 조직몰입이 간과된다면, 임상시험의 성과와 질은 저하될 수밖에 없을 것이다. 따라서 고용형태를 계약직에서 보다 안정적인 고용형태로 전환하여 업무 지속성과 조직에 대한 헌신도를 높여 임상시험 전 과정에 있어 중추적인 역할을 수행할 수 있도록 개선해 나가야 할 것이다.

• 공학교육연구
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• 제15권2호
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• pp.10-19
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• 2012

이 연구의 목적은 DACUM 직무 분석 방법을 통하여 이러닝 품질 관리사의 직무를 분석하고 직무 모형을 개발하는 것이다. DACUM 직무 분석을 위해 1명의 직무 분석가, 9명의 직무 분석 협조자, 1명의 서기, 1명의 실무자로 이루어진 DACUM 직무분석 위원회를 구성하였다. 주요 연구 결과는 다음과 같다. 첫째, 이러닝 품질 관리사의 직무는 7개의 임무(서비스 기획, 인프라 구축, 콘텐츠 개발, 서비스 운영, 서비스 평가, 품질 관리 행정, 전문성 계발)로 구성되었으며, 각 임무별 과업은 총 61개로 분석되었다. 또한 이러닝 품질 관리사의 직무 수행에 요구되는 14개의 지식, 21개의 기능 및 19개의 태도가 추출되었다. 둘째, 직무 분석 결과를 바탕으로 이러닝 품질 관리사의 직무 능력 모형을 만들었다. 이 직무 모형은 이러닝 품질 관리사의 임무와 임무별 과업이 상호 연관성을 갖도록 논리적인 순서 등을 고려하여 DACUM 차트로 완성되었다.

• 한국의료질향상학회지
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• 제29권2호
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• pp.2-14
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• 2023

Purpose: This study aimed to identify strategies to enhance the competencies of patient safety coordinators in Korea. Methods: Fourteen participants from nine hospitals were interviewed between May and November 2022. Qualitative content analysis was used to analyze the data. Results: As for the strategies to enhance patient safety management competency, 3 themes and 11 sub-themes were derived. The first theme was 'Having individual competence as a patient safety coordinator', and the sub-themes were 'Communication skills with members', 'Flexible thinking from multiple perspectives', and 'Preparing for administrative work competencies that they had not experienced as a nurse.' The second theme was 'Responding strategically to promote improvement activities', and the sub-themes for it were 'Multi-angle approach to the problem', 'A careful approach so as not to be taken as criticism in the field', 'Increasing the possibility of improvement activities through awareness', 'Activating the network between patient safety coordinators', and 'Expanding learning opportunities through patient safety case analysis.' The third theme was 'Obtaining support to facilitate patient safety activities', and the sub-themes for this were 'Improving staff awareness of patient safety', 'Providing a training course for nurse professional of patient safety', and 'Expanding the manpower allocation standard of patient safety coordinators.' Conclusion: This study explored personal competencies such as document writing and computer utilization capabilities, focused on ways to improve the field of patient safety management, and emphasized the need for organizational and political support.

• 동남아시아연구
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• 제20권2호
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• pp.101-133
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• 2010

Nowaday our school education have been undergone decisive influences by the entrance and examination-oriented education system. To enter universities which belong to top classes in Korean society could be look upon the important success of school education, and it could be equaled to the quality of competent teacher(teacher's professionalism). However, the creativity and knowledge composition ability in the school education will be considered seriously in the coming of 21st century knowledge, information-oriented and globalization society. In this situation, we try to trace about the system and style of foreign school education which is unfamiliar to us, spontaneously we should explore the educational implication which affects to our school education. In this paper, we have reviewed about the present condition and the current situation of Philippines school education(San Beda College Alabang and Rizal Campus). Of course, we tried to observe the practical education activities including a curriculum, teacher, teaching and studying method and student activity. Through this trial, we tried to suggest the effective environment and methodology for the improvement in quality of our school education. Philippines school education 1) could be achieved educational ideas and goals based on the spirit of school establishment, 2) could be gained teacher's professionalism through the system of Coordinator and Prefect, 3) could be conducted learner-centered lessons by the learning method of exploration, discussion, task-resolving, 4) was able to created a pleasant school education through the development and application of a variety of educational programs.

• 디지털융복합연구
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• 제13권7호
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• pp.403-412
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• 2015

본 연구에서는 IPA(Importance-Performance Analysis) 기법을 이용하여 의료관광객들이 만족할 수 있는 의료기관의 융복합 의료관광서비스를 위한 개선방안 및 시사점을 제시하고자 하였다. 본 연구의 자료수집에 있어서는 의료관광서비스를 경험한 고객들을 대상으로 2014년 9월 1일-2014년 10월 30일까지 검진을 받은 의료관광 고객들을 대상으로 총 244부의 설문지를 유효표본으로 확보하였다. 의료관광서비스의 중요도와 만족도의 차이를 알아보기 위하여 대응표본 t-test를 실시한 결과, 의료관광 서비스의 중요도와 만족도에 있어 모든 항목에서 유의한 차이를 보이고 있었다. 의료관광서비스에 대한 IPA 분석결과, 중요도는 높게 인식을 하지만 실제로는 만족도가 높지 않은 서비스 항목들로 향후에 집중 관리가 필요한 항목으로 '정확한 의료관광서비스', '환자의 요구에 신속한 대응', '신속한 의료관광서비스', '의료관광코디네이터와의 의사소통'의 항목들로 도출되었다. 그러므로 의료기관들은 의료관광에 대한 신속성과 전문성을 가진 의료관광코디네이터를 배치하여야 할 필요성이 있다.