• 국제지역연구
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• 제15권2호
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• pp.199-223
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• 2011

중국경제의 비약적인 발전과 내수시장의 성장으로 유통업체들의 중국진출이 가속화되면서 중국 시장과 소비자에 대한 정확한 이해가 필요한 시점이다. 이에 본 연구는 한국과 중국 소비자들의 할인점 서비스품질에 대한 인식과 몰입차원의 중요성, 그리고 관계성과 변수인 구전의도와 관계유지의도 간의 관련성에 대해 차이점을 비교 연구하였다. 연구모형에 제시된 가설들을 검증하기위해 LISREL을 통한 경로분석을 실시하였으며 가설 검증결과는 다음과 같다. 첫째, 서비스품질 차원이 규범적 몰입에 미치는 영향에 있어, 서비스품질 차원 중 유형성, 신뢰성 및 반응성은 몰입 차원 중 규범적 몰입에 정의 영향을 미치는 것으로 나타났다. 둘째, 서비스품질 차원이 정서적 몰입에 미치는 영향에 있어, 서비스품질 차원 중 유형성을 제외한 신뢰성, 반응성, 확신성 및 공감성은 몰입 차원 중 정서적 몰입에 정의 영향을 미치는 것으로 나타났다. 셋째, 서비스품질 차원이 지속적 몰입에 미치는 영향에 있어, 서비스품질 차원 중 유형성과 신뢰성은 몰입 차원 중 지속적 몰입에 정의 영향을 미치는 것으로 나타났다. 넷째, 몰입 차원 간의 관계에 있어, 정서적 몰입은 규범적 몰입에, 지속적 몰입은 정서적 몰입에 영향을 미치는 것으로 나타났다. 다섯째, 몰입 차원이 구전의도와 관계유지 의도에 미치는 영향을 미치는 것으로 나타났다.

• Child Health Nursing Research
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• 제11권2호
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• pp.167-178
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• 2005

Purpose: The purpose of this study was to describe quality of life (QOL) in Korean school-age children by identifying dimensions and attributes of QOL from the child's point of view. Method: In-depth interviews with focus questions were used for the study. Twelve children, aged 10 to 13 years, were recruited from Seoul and rural areas. The interviews were audio-taped and transcribed before content analysis. The data were analyzed for themes and attributes. The researchers read the data together and discussed their conclusions until a consensus was reached. Results: Eight dimensions, 57 subdimensions and 101atttributes were identified for QOL in school-age children. The eight dimensions of QOL were physical, social, emotional, learning, leisure, family, self-value, and material aspects. Conclusion: The study results can be utilized in developing reliable instruments to measure quality of life specific to school-age children. It is proposed that a consistent and unified policy should be established by school, family, and community for the purpose of improving the QOL of school-age children.

• 한국소음진동공학회:학술대회논문집
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• 한국소음진동공학회 2003년도 추계학술대회논문집
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• pp.177-182
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• 2003

This study is directed toward determining the number and characteristics of psychologically meaningful perceptual dimensions required for assessing the sound Ouaiity with respect to vehicle interior and/or exterior noises. and toward identifying the acoustical or psychoacoustical bases underlying the perception. By nonmetric MDS and clustring analysis of sound quality data sets on our own, of critical importance are two perceptual dimensions for which subjective verdicts can be interpreted as loudness and sharpness. The perceptual dimensions based upon similarity judgments could be accounted for 48% and 24% of the variance. each of which might be a match for the acoustic parameter "A-weighted maximum pressure level"(r= .85) and for the psychoacoustic parameter "sharpness" (r= .65), respectively. On the other hand, the perceptual dimensions based upon preference ratings could explain 66% and 10% of the variance. where the acoustic parameter "A-weighted maximum pressure leve"(r= .92) might be taken to be a best predictor, but sharpness appeared to be less suitable for the description of Preference behavior. Linked to the results, the problems of quantitative modelling of subjective sound quality evaluation and also of implementing corresponding cognitive combination rule for technical and industrial applications, say having "winner-sound qualify" according to preference criteria will be shortly in discussion.

• 품질경영학회지
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• 제33권2호
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• pp.51-63
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• 2005

The clear and mechanical definition of quality is the key success factor for its wide adoption across various industries and non-profit organizations and its popularity as a managerial goal. However, 'Quality of Life'(QOL) which is a common research subject for the various social science fields seems to require a quite different conceptualization of quality. The paper is a conceptual paper which identifies the compatibility and differences between a traditional quality concept and quality in QOL studies. Also, demonstrating from the social systems perspective how quality is conceptualized in measuring the social dimensions of consumption environmental quality, the paper argues the necessity of a broadened concept regarding quality.

• 경영과정보연구
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• 제2권
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• pp.295-310
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• 1998

This exploratory study examines critical quality factors of store that can give access to credit card. The procedures of developing instrument is followed by recommendations on the developing measures of marketing constructs. The results shows that service quality of store available for credit card is divided four dimensions(personal service, payment-approving service, information-providing service, problem responsiveness service). These dimensions and scales are verified through the assessment of reliability and validity. Finally, the importance of personal service is showed to be different across types of industry.

• 유통과학연구
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• 제13권9호
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• pp.19-27
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• 2015

Purpose - In a global economy, marketers are required to understand service quality from an international consumer viewpoint. Despite the increased need for cross-cultural research, few studies have developed service quality research international in scope. The present research aims to shed light on variations in airline service quality among international consumers. Research design, data, and methodology - Conducting crosscultural research, this study compares airline service quality variations, investigating an international consumer group and a Korean consumer group. T-test and factor analyses are applied to examine mean scores and factor structure of the airline service dimensions. Results - The results indicate there are significant differences in mean comparisons between the groups. The international consumers indicate significantly higher service perception scores than the Koreans. Further, we find that the factor structure of airline service quality diverges between the groups. The international group considers airline service quality in four dimensions, while Koreans consider it in two. Conclusions - The study sheds new light on international service variations and suggests that the field of airline service quality may differ by nations and/or cultures.

• 품질경영학회지
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• 제35권1호
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• pp.124-135
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• 2007

This study investigated the relationship between business-to-business service quality and loyalty by applying the IMP (International/Industrial Marketing and Purchasing Group) model. The study found that six dimensions of service quality which were product exchange, financial exchange, information exchange, social exchange, cooperation, and adaptation explained B2B service quality very well. More specifically, the study found that service quality dimensions of social exchange, cooperation, and adaptation were more important than those of product exchange, financial exchange, and information exchange. The study also found a positive relationship between service quality and loyalty. In fact, organizational buyers appeared to show greater loyalty as they perceived service quality better.

• 품질경영학회지
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• 제29권3호
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• pp.151-165
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• 2001

The purpose of this study is to develop systematic methods for evaluating the suitability of a seat and build an empirical model for predicting the suitability of a seat. The following research schemes were pursued to achieve the objectives - Development of suitable chair dimensions - Analysis scheme for decomposing the human-product interface system - Development of model for evaluating suitability. As a result, we uncovered six dominant suitability dimensions for the design of a comfortable seat that is related to the physical dimension of a body, Here, six suitability dimensions were identified as the dimensions that represent the human sensitivity and psychological feeling on comfortable seats. Also, 43 human-interface elements (HIE's) such as seat height, seat width, seat depth, tilting angle, seat surface etc. were investigated. HIE was generally defined as the physical characteristic of manufacturing goods, and it had close related to the body dimension of a user and environment that it was used.

• 대한산업공학회지
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• 제24권2호
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• pp.211-221
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• 1998

It is very important to have a satisfactory measurement system, since it is useless to try to improve the manufacturing process without an adequate measurement system. Therefore, evaluation of the measurement system is the first step for the quality improvement of the manufacturing process. To estimate the measurement error we must conduct a controlled gage repeatability and reproducibility(gage R&R) study. Many manufacturers use a gage or instrument to measure multiple dimensions for the overall quality of the manufactured parts. In this case, it is necessary to estimate the gage R&R for multiple dimensions. When a gage measures a large number of dimensions of a part, it is very time-consuming and costly to measure all the dimensions. In this paper we propose the use of the principal component analysis method to identify a few principal components out of the original multivariate measurement capability to explain most of the measurement system variation pattern.

• 가족자원경영과 정책
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• 제5권1호
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• pp.49-60
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• 2001

This research examined elderly’s quality of life(q/l). In order to explore the elderly’s q/l, it was conceptualized into 8 dimensions tapping macro and micro aspects of elderly’s life: physical & mental health, self-esteem, anxiety, social support, family solidarity, economic state, and physical environment. The primary purposes were to describe dimensions of q/l by the elderly’s sociodemographic variables. And the intercorrelations among q/l dimensions were examined and then the effects of q/l sub-dimensions on psychological well-being were analyzed by using multiple regression. Based on the data collected for 677 subjects residing in rural and urban areas, the basic issues hypothesized were explored. The findings appeared that the psychological well-being was a positive function of physical and mental health, self-esteem, social support, and economic state and a negative one of social anxiety, controlling for subjects’s sociodemographic variables.