• Journal of Information Science Theory and Practice
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• 제5권1호
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• pp.26-46
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• 2017

This article investigates perceptions and use of Open Access journals (OAJs) by master's degree students in two universities in the southwestern part of Nigeria. A descriptive survey design was used in the study and the study population was comprised of 7,423 master's degree students in the University of Ibadan and 1,867 from Obafemi Awolowo University. A multistage random sampling technique was used to select a sample size of 249 and the data collection instrument was a structured questionnaire. Data were analyzed using frequency counts, percentages, mean, standard deviation, correlation, and regression analyses. The findings revealed that OAJs were used for learning, dissertation writing, personal research, and development. OAJs were not frequently used because of download delays, unavailability of Internet facilities, and limited access to computers terminals, among other issues. OAJs were found to be of relative advantage, positively perceived, and found to be compatible with existing values and quality assurance in scholarly publications, hence their use for academic activities. The regression analyses showed that there was a significant positive relationship between positive perception, perception of relative advantage, perception of compatibility, perception complexity, and master's degree students' use of OAJs. Negative perception was found to have a significant negative correlation with the use of OAJs. This article recommends that quality assurance of OAJs should be ensured in order to boost users' positive perceptions to increase their patronage and usage of these scholarly outlets for various academic activities, which will in turn encourage research and development across the various institutions of higher learning in Nigeria.

• 품질경영학회지
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• 제39권1호
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• pp.15-23
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• 2011

The biggest change in the current medical service market is the shift from producer-based approach to customer-based approach. Thus, there is a high necessity for an introduction of market-oriented and customer-oriented marketing activities in medical institutions. Especially, revisitation and positive word-of-mouth of customers are the most effective marketing methods of consistently obtaining customers and drawing new loyal customers. Hence, the factors influencing the reuse of medical services and word-of-mouth are demonstrated using SERVQUAL, and the results show that the service factors influencing reuse intentions on medical services are assurance, responsiveness, and tangibles and the factors strengthening word-of-mouth are empathy and assurance on the services provided by medical institutions. This study has determined that revistation and word-of-mouth of customers are not only influenced by satisfaction on medical services but by the quality itself as well. Therefore, medical service providers need to pursue standardized strategies in order to enhance the quality of medical services simultaneously in addition to simply increasing the customer satisfaction level.

• The Journal of Asian Finance, Economics and Business
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• 제8권5호
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• pp.375-380
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• 2021

Internal control is important for monitoring operations of organizations. In order to achieve the quality of internal control, organizations need to recognize different perspectives in which the components of internal control play a decisive role. Internal control is a process designed by the manager and it is applied within the organization to provide reasonable assurance of the reliability of financial information and to comply with policies, procedures, rules, regulations and laws. The article uses the ordinary least squares method and the seven-point Likert scale to test the variables affecting the quality of internal control in 18 Vietnamese listed banks. The article surveyed 179 leaders of listed banks. The results show that there are three variables out of a total of five variables that positively affect the quality of internal control, including the control environment, control activities, and monitoring. Accordingly, the managers of Vietnamese listed banks need to pay attention to building a corporate culture environment, improve the quality of control activities, and periodically and regularly conduct the monitoring. It contributes to improving the quality of internal control and is also an opportunity to increase economic benefits for Vietnamese listed banks in the context of international economic integration.

• 한국의료질향상학회지
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• 제6권1_2호
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• pp.136-149
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• 1999

Background : Although a number of studies are related to QA improvement, there are few studies applied various method of QA tools. This study reviewed the availability of general quality assurance(QA) tools according to ten steps in performing quality improvement activities at emergency room of a tertiary teaching hospital which has more than 1,000 beds. Methods : All patients in emergency room from 15th Oct. 1997 to 5th Sep. 1998 were surveyed. The survey data based on the patient's records of emergency room were evaluated according to length of stay, and we tried to identify problems with management of emergency room. To solve the problems, our team applied general QA tools(brainstorming, flow chart, nominal group technique, benchmarking, cause-and-effect diagram, run chart, control chart) to quality improvement activities and discussed the availability of the tools. Results : After the activities such as changes of staffing, the establishment of local area network and chest pain clinic, application of triage and so on, the percentage of patient who had stayed more than six hours was reduced from 56.0% to 46.8%. The mean number of patients per day in emergency room was increased from 49 to 62. But the reporting time for laboratory test was not changed after these activities. Conclusion : Each QA tool has unique benefit and limitation, but we can implement and evaluate the quality improvement activities more scientifically and systematically by applying these tools to practice according to QA ten steps.

• 한국철도학회논문집
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• 제14권2호
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• pp.121-129
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• 2011

본 논문에서는 철도신호시스템분야에서 중요한 신뢰성과 안전성 수준을 국제규격에 부합할 수 있도록 하기 위한 접근방법을 모색하며, 국철 구간의 차상신호시스템 (ERTMS/ETCS Level 1)도입에 따라 현실적이고 접근 가능한 구체적인 활동 사항들을 프로젝트 수행과 연관하여 기술한다. 이에 따라 시스템 전반에 걸친 RAMS 및 안전성 평가를 통한 인증활동에 대한 부분을 제시하며, 국내 철도 신호시스템 적용을 위한 차상신호 시스템(ERTMS/ETCS Level 1)에 있어 차상장치(On-Board)를 중심으로 품질 및 안전 무결성(SIL) 수준 확보에 따른 안전성 확보방안의 구체적인 위험도분석 및 평가 활동을 제시 하고자 한다

• 한국방사성폐기물학회:학술대회논문집
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• 한국방사성폐기물학회 2004년도 Proceedings of the 4th Korea-China Joint Workshop on Nuclear Waste Management
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• pp.170-181
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• 2004

DUPIC powder and pellets were successfully fabricated in accordance with the quality assurance program described in the Quality Assurance Manual for DUPIC fuel fabrication, which was developed on the basis of the CAN3-Z299.2-85 standard. This manual describes the quality management system applicable to the activities performed for DUPIC fuel fabrication. It covers the work processes, policies and procedures used for planning, executing, and verifying the work carried out for DUPIC fuel fabrication. It is important that a Quality Program is in place before the fabrication of the fuel for irradiation testing. In order to qualify the DUPIC pellet manufacturing processes, 3 series of experiments for the pre-qualification and 3 series for the qualification were performed. In these experiments, the optimum process conditions were established. Then, under the control of the QA program, 8 series of production runs were performed to make the qualified DUPIC pellets in a batch size of 1 kg. In these production runs, DUPIC fuel pellets satisfying the standard CANDU fuel pellet specifications could be successfully produced.

• 한국지반공학회:학술대회논문집
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• 한국지반공학회 2008년도 춘계 학술발표회 초청강연 및 논문집
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• pp.972-978
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• 2008

Quality Assurance of Deep Mixing to fulfill the requirements of geotechnical design cannot be achieved only by the process control During production conducted by the deep mixing contractor but it should involve relevant activities that are carried out prior to, during and after the construction by all the parties involved in a deep mixing project. The requirement is different for different application, and hence, QA/QC method/procedure and verification technique may be different for different application. In order to maintain the high quality of deep mixing work in the global market, it is necessary to conduct a research project, such as investigation of illustrations, the variety of existing QA/QC methods/procedures, the correlation between the outcomes of different QA/QC methods. In these reason, it has been held the international meeting to discuss them, in that kind of activities in 2009 it will be held Symposium. Also Collaborative study for QA/QC is on goin, and conduction by all participated members. The subject for collaborative study are, task 1 : investigation of laboratory tests procedures, task 2 : comparing of different laboratory tests procedures, task 3 : QA/QC method/procedures, task 4 : integrated Task1 ~task 3. The discussion of the results in all task will be held in the Symposium separately. In this paper, it was presented four tasks. Also the results in task 1 and 2 conducting domestically until now, such as investigation of laboratory test procedures, effect on the unconfined compressive strength by aging temperature and by delayed time.

• International Journal of Quality Innovation
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• 제8권2호
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• pp.20-31
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• 2007

Moral hazard and adverse selection often exist in asymmetric information environment. In this paper, quality investment decision problem is studied under moral hazard. A basic model for quality investment level decision is developed with the supplier as a principal and the buyer as an agent. And then we regard the supplier and the buyer's rational limitations to set up a model when the buyer's quality evaluation and processing activities are hidden. The model is optimized and the results under different backgrounds are discussed and compared. Results show that the buyer's quality evaluation level and processing level are mostly influenced by the supplier's quality assurance payment. Both the supplier and the buyer choose different quality investment levels under moral hazard because of the supplier's payment to the buyer in case of internal failure and external failure.

• 산업경영시스템학회지
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• 제35권3호
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• pp.148-154
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• 2012

The purpose of this study is to develop measurement items for quality cost in service industries. Quality cost is necessary in order to evaluate quality management activities. It is clear that the quality cost in service industry is different from manufacturing industry. Generally, in service industries, quality cost is very difficult to assess because it has a unique characteristics. This paper proposes an effective method for measuring quality cost in service industries. Based on the PAF (Prevention, Appraisal, Failure) cost model, we utilizes the concept of five demensions in SERVQUAL which are tangibles, reliability, responsiveness, assurance, empathy. This paper also presents to a standard model for quality cost measurement in service industries.

• 산업공학
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• 제22권2호
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• pp.135-143
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• 2009

Six sigma innovation activities have been deployed in the engineering, management, and R&D sectors in an aerospace production company. For the success of total innovation, the company realized that it is necessary to involve the field workers in the six sigma innovation activities. In this paper small group activities in the aerospace production company is introduced. The implementation system, project evaluation and compensation system, and future directions are presented.