• 품질경영학회지
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• 제31권2호
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• pp.131-142
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• 2003

QFD(Quality Function Deployment) is design method which is focused to guarantee of quality and function to satisfy for customer’s need. QFD are used entire manufacturing, specially new production development and design. HOQ(House of Quality) are important tool of QFD, which is implement that complex function and communications of customer. Actually implementation of HOQ are difficult by HOQ's size. It is well known that complexity of HOQ are exponentially increasing by increasing of HOQ’s size. In this Paper, we study of HOQ Complexity reduction by Quantification Method of Type Ⅲ. That method is efficiency and minimize of loss information by reduction HOQ. We give example and prove our suggestion method is better than other methods.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2023년도 봄 학술논문 발표대회
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• pp.319-320
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• 2023

In a reinforced concrete structure, coupler construction is easier to install than jointing or welding reinforcing bars, so it is possible to work by one person. When constructing a reinforcing bar coupler, the coupler construction method must be different for each member that receives a large tensile force or a member that receives a small tensile strength. Various coupler products are used in the global construction market, and the quality, performance, and cost of reinforcing bar joints vary from product to product. This study compares and analyzes the quality and cost of representative rebar couplers according to the requirements using the quality house of QFD-HOQ. The case study presents a quality and cost improvements strategy through QFD-HOQ analysis of rebar couplers.

• 산업공학
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• 제17권3호
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• pp.261-268
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• 2004

The primary goal of the requirement analysis phase during information system development is to identify and document what is really needed, in a form that clearly communicates to the user and to development team members. Presented in this paper is a QFD(Quality Function Deployment)-based requirement analysis method and procedure for developing a large-scale enterprise information system. For the purpose of elicitation of software functional requirements, this paper adopts the method of HOQ(House Of Quality) and proposes a simplified HOQ which is more suitable for the software requirement analysis. As a result of this paper, it suggests desired functionalities for an integrated design &manufacturing information system.

• 한국신뢰성학회지:신뢰성응용연구
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• 제13권3호
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• pp.153-163
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• 2013

QFD(Quality Function Deployment) is a very important tool to improve market share by reducing the gap between the voice of customer and the product's performance. But QFD is not a problem solving tool, although it is very useful in identifying what has to be solved or improved in order to meet the customer's desires. TRIZ has proved to be a very strong tool to solve the difficult problems that requires inventive thinking. QFD integrated with TRIZ becomes hot research recently. But merely linking between HOQ(House of Quality) in QFD and the contradiction matrix in TRIZ can not provide designers with a concrete method to solve the technical problem in the design process. Practically, the contradiction matrix and 40 inventive principles are not helpful for solving the technical problem. To solve the technical problem using TRIZ, a search for the tool and the object involved in the problem is made, from which the wanted result should be derived. A practical method to integrate QFD and TRIZ is proposed in this paper.

• 한국산업정보학회논문지
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• 제18권1호
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• pp.71-79
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• 2013

세계적으로 빠르게 확산되고 있는 소셜커머스에 대한 이해를 높이기 위해서 품질관리분야에서 많이 사용되고 있는 품질기능전개(QFD) 방법론을 적용하여 소셜커머스에 대한 고객의 요구사항과 서비스 특성을 동시에 고려한 서비스 개선 방안을 제시하고 있다. 이를 위하여 소셜커머스 시장에 대한 분석과 연구를 바탕으로 소셜커머스에 대한 고객의 요구사항을 살펴보고, 품질주택(HOQ)을 이용하여 고객의 요구사항과 서비스 특성간의 관계를 분석하였다. 또한 계층분석과정(AHP)을 이용하여 소셜커머스의 이용 경험이 많은 고객을 대상으로 고객 요구속성의 중요도 평가를 하고, 이를 바탕으로 서비스 특성의 중요도 값을 산출함으로써 계량적인 기법으로 소셜커머스에 대한 이해를 높이고 있다.

• 산업경영시스템학회지
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• 제33권3호
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• pp.22-29
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• 2010

Six sigma has been the most influential management innovation tool in order to achieve the customer's satisfaction and keep the competition in the age of limitless competition. The success in six sigma is to find the correct CTQ (Critical to Quality). QFD (Quality function deployment) is the efficient too ever created to tie product and service design decisions directly to customer wants and needs. One of the mistakes in QFD is to analyze using an inconsistent HOQ (House of quality) chart. An inconsistent HOQ chart is one in which the information from the correlation matrix is inconsistent with that from the relationship matrix. This study presents the consistency check and inconsistency check in case of failing the consistency check. Also we propose the procedures using the Limiting Probability in correlation matrix and the Median Rank in relationship matrix in order to be consistent in HOQ chart.

• 디지털융복합연구
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• 제13권5호
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• pp.195-204
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• 2015

본 논문은 New Module장치를 융합한 탄산수 정수기에 대한 CTQ(Critical to Quality)를 도출, QFD기법을 활용하여 소비자의 요구사항을 반영한 핵심 품질요소를 도출하는데 목적이 있다. 시음 대상자, 일반소비자와 New Module장치를 개발한 개발자를 대상으로 설문조사와 FGI(Focus Group Interview)를 실시하여 VOC(Voice of Customer)를 도출, 개발자를 통해 EC를 도출하여 VOC와 EC(Engineering Characteristic)간의 상간관계를 도표화하여 HOQ(House of Quality)를 작성하였다. HOQ 차트를 통해 탄산수 정수기는 일정한 맛, 소음, 출수량, CO2 실린더 교체주기, 사용 편리성 등의 요소가 중요한 품질요인이라는 결과를 도출 하였다. 부품별 요인으로는 물의 맛과 관련된 Module 장치 (혼합조)와 이와 밀접한 레귤레이터, 부스터펌프, 솔레노이드가 가장 핵심부품으로 고려해야 한다는 결과를 도출 하였다.

• 품질경영학회지
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• 제30권1호
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• pp.1-21
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• 2002

The purpose of this study was to empirically examine the customer oriented quality creation by considering quality elements required by customers in the product design process. The study tried to extract attractive quality elements by using Kano's model. After identifying the elements HOQ(the house of quality) of QFD(quality function deployment) was used to identify the trend of quality elements evaluation. Test for equal means (t-test) was applied to verify the attractive quality elements of adult shoes. It made us find the customer oriented quality elements from the customer needs and latent dissatisfaction. We collected the opinions of experts on shoes and complete the cause and effect diagram and affinity diagram (KJ method). The data of the questionnaire was put to the QFD and the contents of quality elements was identified by brain storming method. We calculated indexes which were the multiplication of weight and marks of quality elements in the cross table of the HOQ by QFD. Then we tested for the equality of means between the indexes and the sum of attractive quality elements. The results for equal means were statistically significant. To create the customer quality the product design should be differentiated between the age groups over attractive quality elements.

• 품질경영학회지
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• 제43권1호
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• pp.103-124
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• 2015

Purpose: This paper proposes a structured approach based on Quality Function Deployment (QFD) for service development in the banking industry. Methods: SERVQUAL is modified and adopted as a tool to understand customer requirements for the QFD. Fuzzy theory is used to resolve the subjectivity and ambiguity of customer requirements and satisfaction. This research also uses the importance- satisfaction model to construct an additional House of Quality (HOQ). A pair of houses of quality provides a confluence of results to avoid a risk of depending solely on the results of a single HOQ. Results: A case study is introduced with three domestic banks. Conclusion: The proposed approach effectively addresses a service development problem.

• 대한안전경영과학회지
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• 제14권1호
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• pp.201-208
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• 2012

Recently the market of the food waste disposer has increased. Therefore, many companies in the development of food garbage disposer has been increasing interest. In this study, we used QFD (Quality Function Development) to find out the quality factors for the development of the food waste disposer reflecting the consumer needs. HOQ (House Of Quality) showing the correlation between consumer characteristic and engineering characteristic was written by investigating the consumer needs based on the consumer complaints and survey. In addition, we generated the CTQ (Critical To Quality) reflecting the weighting of the importance of the parts. As the research result, the important quality factors for the food garbage disposer were the grinding capability, drying, and odor emission features. The crushing motor associated with grinding and dehydration appeared as the most important quality factors among the parts. Second thing was the fan motor associated with odor. The findings will be able to contribute to the development of the food waste disposer reflecting the consumer needs.