• Title/Summary/Keyword: Purchasing satisfaction

Search Result 678, Processing Time 0.03 seconds

The Relationship between Risk Perception and Purchasing Behavior of Clothing Gift among Adult Women (성인 여성의 의류선물 구매시 위험지각과 구매행동간의 관계)

  • 김수진;정명선
    • Korean Journal of Human Ecology
    • /
    • v.1 no.1
    • /
    • pp.126-142
    • /
    • 1998
  • The purpose of this study was to investigate the relationship between perceived risk and purchasing behavior of clothing gift among adult women. Data were collected from 258 adult women reside in Kwangiu who have ever been to purchase clothing gift during recent six months using a qusetionaire. Frequency Analysis, Factor Analysis, Correlation Analysis, T-test were carried out in the collected data. The findings were as follows; 1. The types of risks that respondents perceived when they purchased clothing gift were identified as practical-economic risk, the social-psychological risk, the fashionable risk and the time-refunding risk. 2. The higher the self-satisfaction motivation was, the higher the social-psychological risk and the higher the practical motivation was, the higher the practical-economic risk (P<.001). 3. The degree of the perceived risks of the Low Planning Group was higher than that of the High Planning Group (P<.001). 4. When the respondents perceived social-psychological risk high, they considered brand, fashionability, and store type as more important selective criteria and when the practical-economic risk perceived high, practicality, store service were conidered more important (P<.05). 5. When respondents perceived social-psychological and fashionable risk high, they used both personal information and non-personal information high (P<.01). (Korean J Human Ecology 1(1) : 126∼142, 1998)

  • PDF

Analysis of Foodservice Quality Management in Korean Welfare Institutions for the Homeless (한국 부랑인 복지시설의 급식품질관리 분석)

  • Lee, Jin-Mi
    • Journal of the Korean Dietetic Association
    • /
    • v.8 no.3
    • /
    • pp.318-327
    • /
    • 2002
  • The purposes of this study were to: a) examine charateristics of foodservice manaegment practices; b) investigate characteristics of recipients; c) analyze foodservice systems; and d) provide feedback for the efficient and effective foodservice management of welfare institutions for the homeless in Korea. A total of 27 sites was analyzed by questionnaire survey. Satatistical data analysis was completed using the SPSS package program for descriptive analysis. As results of site recipients' characteristics, 69% of total sites were males and 31% were female recipients. Average 60% of recipients were from 30 to 50 years old. Major diseases of recipients were high pressure, and obesity. According to the result of foodservice system analysis, the average meal cost per day was about 2,943 won and average food cost percentage was 29%. Average number of meals per day was about 600 meals. Mostl sites had one dietitian and 48.1% of sites had one cook as a full-time employee. In the part of procurement, dietitians were major chargers of sites for purchasing foods. Major purchasing method was the order and delivery contract. About a half of sites used cycle menu system and standardized recipies. Most of sites had recipients' survey systems for evaluating meal satisfaction. Dietitians at sites had problems on lack of cooking professionals and low meal cost budget for providing higher quality of foods to cure recipients. The results suggested that financial and systematical supports by the government would be very necessary to meet the goal of nutritional balanced meal services.

  • PDF

A Study on Fitness and Awareness of Sizing System of Kids' Clothes - Focusing on a first to third year kids in Elementary School - (아동복 치수 인지도와 맞음새 조사 -학령 전기 아동을 대상으로 -)

  • 김인숙;석혜정;방은영;김유미;성은주;김덕하;이은진
    • Journal of the Korean Home Economics Association
    • /
    • v.40 no.12
    • /
    • pp.119-129
    • /
    • 2002
  • This research aims at finding out situation on purchasing clothes for kids, size recognition and fitting to provide basic data in order to establish standard sizes for kids' clothes. A survey was conducted to 360 mothers who have children ranging from first to third grade in elementary school on clothes purchasing method, wearing situation, criteria in deciding size and fitting preference. In terms of data analysis, frequency, percentage, mean, $X^2$-test, ANOVA and Duncan-test were used via SPSS PC program. The result is as follows; 1. While the recognition on brand was high, the recognition on body size was low: as a result, it is believed that it would be effective to mark the weight along with the brand. 2. Many times, they would select one or two size bigger on all items and they would go for a regular or one that fits as far as filling is concerned showing that it is different from adult clothes. 3. As far as obese kids, they would choose based on the diameter, so the diameter item is right but they are too long in general. The length question should be given special attention when manufacturing clothes for obese kids.

A Study on Customer Characteristics in B2B Transactions Using Three-dimensional Positioning Map and Web-shape Customer Needs Analysis (B2B 거래에서 3차원 포지셔닝 맵과 웹 모양 고객 니즈 분석을 통한 고객 특성 연구)

  • Park, Chan-Ju;Park, Yunsun;Kim, Chang-Ouk;Joo, Sang-ho;Kim, Sun-il
    • Journal of Korean Institute of Industrial Engineers
    • /
    • v.28 no.3
    • /
    • pp.274-282
    • /
    • 2002
  • This paper discusses a multi-dimensional analysis for Customer Relationship Management (CRM). For this, We propose a decision-making methodology which employs three analysis models. The first model is a three-dimension positioning map to derive a strategy which achieves the Process Value Line (PVL). The second model is the web-shape analysis model to visibly understand the individual based on the customer CSI (Customer Satisfactory Index) data. The third model which supports the web-shape analysis model, is the relative satisfactory analysis model. It considers a satisfaction level after purchasing against before purchasing. Then we perform overall analysis based on the three analysis models to provide marketing strategies to decision makers.

A Qualitative Study on Attracting and Hindering Factors for Fashion Browsing (패션상품 브라우징 유인요소와 저해요소에 관한 질적 연구)

  • Kim, Mi-Sung;Lee, Jin-Hwa
    • Fashion & Textile Research Journal
    • /
    • v.12 no.4
    • /
    • pp.422-430
    • /
    • 2010
  • Shopping is the activity not only purchasing goods/services but also pursuing the emotional satisfaction. Browsing can be defined as shopping behavior looking around the store without purchasing intention. Through the browsing activity, consumers are able to collect the information and be ready for the possible purchases while marketers have an opportunity to inform consumers of products/ stores/ brands. The more browsing activity, the more stimuli for buying, the more unplanned/ impulse buying. Therefore, this is the time that consumer's browsing activity is getting importance in the area of fashion marketing. The purpose of this study was to examine attracting and hindering factors related to browsing activity especially for purchase of fashion items, using a qualitative research method. An in-depth interview was conducted with 10 female shoppers ranged age 21-50. Included in the questions were consumer's opinions about VMD, convenience, traffic, salesman's attitude, companions, prices, sizes and fitting arrangement. The results of this study provide fashion store managers with the detailed and practical information to draw the consumers in the store.

An Empirical Study on the Shipper′s Decision Making Process of Liner Shipping Services : Primarily on the Information Search (정기선 해운서비스의 구매의사 결정에 관한 연구 - 정보탐색을 중심으로 -)

  • 이정관;신한원
    • Journal of the Korean Institute of Navigation
    • /
    • v.24 no.1
    • /
    • pp.73-84
    • /
    • 2000
  • Shipping industry continues to face dramatic changes in its environment ranging from development in containerization, computerization and telecommunications to the emergence of global marketplace. Perhaps the most significant trend - representing both a threat and opportunity - is the increasingly competitive nature of shipping service market. In order for the shipping companies to cope with those improvements and challenges, they should analyze and clarify customer's DM(decision making) process for the purchase of container shipping service. The major research findings from the study were found as follows; 1) The degree of shipper's involvement in purchasing shipping services was found to be a discriminating variable affecting the information sources consisting of personal and non-personal information sources. 2) The positive relationship was found between the experiences on shipping services and non-personal information sources. 3) It was observed that as people had more experience searching for information, the more in depth their searches became. 4) There existed a positive relationship between knowledges on shipping services and information search. 5) According to the SEM analysis, the shipper's information search on shipping services was also found to have a great influence on the shipper's purchasing behavior. The shipper's search was resulted in positive customer satisfaction.

  • PDF

A Study on Relationships Between Characteristics of Online Game Item and Game Users (온라인 게임 아이템 특성과 이용자 특성의 관계 분석)

  • Wi, Jong Hyun;Kim, Eunbi
    • Journal of Korea Game Society
    • /
    • v.19 no.3
    • /
    • pp.113-122
    • /
    • 2019
  • The study classifies online game users with two groups, which are users who purchase functional items and emotional items. This research used statistic tool, STATA MP, trying unpaired t-test to find relationships between two groups on payment intention and characteristics. The result shows that the users with functional items prefer community-oriented mind and interaction with other users while users with emotional items intend to consider item's design and superiority with higher purchasing satisfaction. The result of this study seems to give some implications to game companies when improving its purchasing system with charged items.

The Negative Effect of COVID 19 Pandemic on Sports Leisure Recreation Retailers, and its Solutions

  • SEONG, Dong-Ho;SEONG, Nakhun
    • Journal of Distribution Science
    • /
    • v.20 no.2
    • /
    • pp.91-100
    • /
    • 2022
  • Purpose: The sports industry is a major form of leisure and entertainment, but the industry was tremendously affected by the Covid-19 pandemic. This study gives solutions for sports leisure retail stores to the effects of the Covid-19 crisis on consumers' sports products purchasing habits and then gives a logical conclusion regarding the findings of the topic. Research design, data and methodology: Scant research is available to feedback for owners and managers of sports leisure retail stores which elements could be considered to recover their business prior to the pandemic. For achieving this, this study investigated total 284 responses in the retail stores and conducted the ANOVA analysis to compare the level of intensity on the impact Covid 19 pandemic. Results: Our findings suggests that there was a statistically recognizable difference at the significance level of probability between the mean value of the impact index of Covid 19 pandemic and key recovery strategies, indicating the high degree of Covid 19 impact can be reducing by four solutions. Conclusions: Finally, this study concludes the specific entertainment elements that influence the purchasing behavior of consumers will ensure that the Sports industry deals with its internal problems first without necessarily looking at the outside factors such as the pandemic.

The Effects of Fast food Customers' Perceived Risk on Purchasing Intention, Attitude, & Risk Reduction Behavior (패스트푸드 이용 고객의 위험지각요인이 위험감소행동, 태도, 및 구매의도에 미치는 영향)

  • Chong, Yu-Kyeong;Sung, Yu-Kyeong;Ryu, In-Young
    • Journal of the Korean Society of Food Culture
    • /
    • v.24 no.5
    • /
    • pp.518-524
    • /
    • 2009
  • This study was conducted to investigate the effects of fast food customer's perceived risks on risk reduction behavior, attitude and purchase intention. A total of 268 usable surveys were collected using a stratified random sampling method. Descriptive analysis and factor analysis was then conducted using SPSS 12.0, and a Cronbach's $\alpha$ was generated to estimate the internal consistency of the survey items. Multiple regression analysis was used to evaluate the relationships among variables. The results indicated that fast food safety and monetary risks had a negative effect on customer feelings and satisfaction with fast food, which had a positive effect on buying purpose and recommendation purpose. Conversely, obesity and monetary risks only had a negative effect on buying purpose. An improved menu more effectively reduced the risk perceived by the fast-food customers than an improved image.

The Meaning of Resell Activities Using the Online Second-hand Platform (온라인 중고 거래 플랫폼을 활용한 리셀의 의미)

  • Juha Park;Jaehoon Chun
    • Journal of the Korean Society of Clothing and Textiles
    • /
    • v.47 no.5
    • /
    • pp.822-838
    • /
    • 2023
  • Reselling, an activity of purchasing high-scarcity products and selling them back at high prices, has gained popularity among those in their 20s and 30s in recent years. This study examines the resell activity process of the MZ generation using the online second-hand platform and its inherent meaning. Interviews with 15 participants in their 20s and 30s showed that respondents have four purchase stages: being influenced by social media, collecting and comparing information using various social media, purchasing efforts, and post-purchase behavior. The research derived three inherent meanings of resell activities: (1) means of self-presentation and differentiation, (2) confirmation of investment skills and aptitude to lead fashion trends, and (3) pleasure of consumption. Respondents indicated meeting self-satisfaction through public selfies on social media. In addition, they emphasized the empirical pleasure during the buying journey by collecting product information, comparing prices, and negotiating with buyers. Our findings confirm the spread of resell activities from minority groups to enthusiastic youth. This study is significant for focusing on fashion products that attract attention in the resell market and examining the respondents' consumption experiences from various perspectives.