• 제목/요약/키워드: Purchasing satisfaction

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Usage and satisfaction of bed cloth fabrics: a reality study

  • Lee, Heeran
    • 패션비즈니스
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    • 제20권6호
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    • pp.52-65
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    • 2016
  • Presently, sleep disorders are rapidly increasing due to sudden social development and lifestyle diversification. Among the various factors contributing to comfortable sleep, bedclothes are a major factor that readily influence the sleeping conditions, as they directly come in contact with the human body. This study therefore researches use and purchasing status of bedclothes by consumers, as well as the subjective satisfaction. This would accordingly help us to understand the consumers' performance needs, and collect basic data to develop bedclothes that assist comfortable sleep. This study used multiple choice questions and a 5-point Likert scale in a survey-style research. The results of the study indicate that consumers prudently considered practicality and durability, as bedclothes are seldom purchased. The most preferred material was cotton, but the use of microfiber, a new material, has also increased. Further, consumers' preferred lightweight bedclothes that displayed excellent water absorption, thermal insulation, durability, detergency, and flexibility. Hence, bedclothes developed according to the results of this study are expected to aid comfortable sleep.

라이프스타일 유형에 따른 방문판매 화장품의 구매행동과 만족도 (The Purchasing Behavior and the Satisfaction for Door to Boor Selling Cosmetics according to Lifestyles)

  • 황지선;권수애
    • 한국의류학회지
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    • 제30권5호
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    • pp.742-752
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    • 2006
  • The purpose of this study were to classify the door to door selling consumers's according to their cosmetics lifestyles and to analyze the cosmetics a purchase behavior and satisfaction of classified groups. subject were 424 women living in chung-cheong and kyung-gi. The statistical methods to analyze the data were frequency, t-test, factor analysis. cluster analysis, and ANOVA(LSD) using SPSSWIN package. Considering that there were significant differences in the behavior of uses, purchase propensity according to cosmetics lifestyles for door to door selling, it is reasonable that the consumer market should be subdivided by their cosmetics lifestyles and the quality improvement and distinguished sales strategies should be required.

화장품 구매특성이 구매만족도에 미치는 영향: 공급자 구매자의 소셜미디어 활동의 매개효과를 중심으로 (The Effect of Purchase Characteristics on the Purchase Satisfaction Degrees in Cosmetics Shopping : A Focus on Mediating Effect of Social Media Activities of Supplier and Consumer)

  • 정종윤;현병환
    • 한국콘텐츠학회논문지
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    • 제20권11호
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    • pp.249-257
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    • 2020
  • 본 연구는 화장품을 판매하는 공급자와 화장품을 구입한 경험이 있는 구매자의 화장품 관련 소셜미디어를 접한 고객을 대상으로 두 집단의 소셜미디어 활동이 화장품 제품 속성과 구매자들의 구매 만족도 사이에서 매개역할을 하는지 알아보고자 하였다. 이를 위해 소셜미디어를 접한 후 화장품을 구입한 구매자 321명이 참여했으며 온라인 설문지를 활용해 자료를 수집했다. 데이터 분석에는 기술통계 분석과 구조방정식 모델링(SEM)이 적용되었다. 구체적인 연구결과는 다음과 같다. 첫째, 화장품의 구매특성은 직접적인 구매의도에 영향을 주지 못하였다. 둘째, 구매의 특성은 공급자의 소셜미디어 활동과 구매자의 소셜미디어 활동에 정적으로 영향을 미쳤으나, 공급자의 소셜미디어활동 영향력이 다소 더 크게 확인되었다. 셋째, 화장품 구매 속성과 구매 만족도 사이에서 공급자와 구매자의 소셜미디어 활동은 완전 매개하는 것으로 나타났으며, 최종 화장품 구매에 있어서, 구매자들의 소셜미디어 활동의 영향력이 공급자의 소셜미디어 활동보다 더 강하게 나타났다. 결과적으로 구매자가 최종 화장품을 구매할 때는 공급자의 소셜미디어 활동보다는 구매자의 실제 사용 후기나 그 제품을 쓰는 모습들과 같은 오프라인에서 느낄 수 있는 것을 화면이나 후기로 보았을 때 더욱 고객들이 제품을 구매하고자 하는 의향이 강함을 알게 되었으며, 소셜미디어 활동은 공급자의 소셜미디어 활동보다는 실제 구매자의 사용 후기의 공헌도가 높은 것을 알 수 있다.

SPA 매장의 VMD 구성요소가 몰입과 구매 후 만족에 미치는 영향 (A Study for Influence VMD Components on Commitment and Post-purchase Satisfaction within SPA Stores)

  • 신미향
    • 한국산학기술학회논문지
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    • 제13권6호
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    • pp.2540-2550
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    • 2012
  • 본 연구의 목적은 SPA(Speciality retail store of Private label Apparel) 매장에서 VMD(Visual Merchandising) 구성요소가 소비자의 몰입과 구매 후 만족에 미치는 영향을 분석하는 것이다. 독립변수인 VMD 구성요소로는 상품연출과 공간연출을 설정하였고, 이들이 감정적 몰입과 구매 후 만족에 미치는 영향에 대해서 실증분석하였다. 가설검증을 위해서 SPSS(Statistical Package for the Social Sciences)12.0과 LISREL(Linear Structural Relation) 8.7을 활용하여 변수들 간의 경로분석을 실시한 결과, 상품연출과 공간연출은 모두 몰입과 구매 후 만족에 유의적인 영향이 있는 것으로 나타났다. 또한 몰입도 구매 후 만족에 유의적인 영향이 있는 것으로 나타나서, 설정된 가설이 모두 채택되었다. 뿐만 아니라 경로계수에 대한 직접효과와 간접효과 분석을 통해서 몰입의 매개효과도 유의적인 것을 알 수 있었다. 본 연구의 의의는 SPA 매장의 VMD 구성요소 중에서 상품연출과 공간연출은 둘 다 중요한 요인이지만, 그 중에서 공간연출이 몰입과 구매 후 만족에 더 중요한 영향을 미친다는 것을 발견하였다. 또한 VMD 구성요소는 소비자의 감정적인 몰입에 영향을 주고, 이것이 구매 후 제품 만족도에 영향을 주는 이른 바 감정 인지 이론에 근거를 두고 있음을 재검증함으로서, VMD 전략 수립 시에 요구되는 실무적이고 이론적인 지침에 대한 근거를 제공하였다는 점을 들 수 있다.

成人 女性의 水泳服 購買行動에 관한 硏究 -製品評價基準을 中心으로- (A Study on Adult Women`s Swimming Suit Buying Behavior -Focused on Product Evaluation Criteria-)

  • 이영아;서민아
    • 복식문화연구
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    • 제7권6호
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    • pp.68-84
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    • 1999
  • The purpose of this study was analyze how korean adult women\`s swimming suit buying behavior varied according to consumer characteristics. Especially, it was intended to provide basic materials for swimming suit product development and quality improvement appropriate to consumer characteristics with a focus on product evaluation criteria. Questionnaire research was conducted for 850 adult women resident in Seoul, to whom questionnaire were distributed and who were asked to complete their questionnaires. 1. As for buying motive, of swimming suit buying behavior, it was shown that the highest proportion of adult women bought their new swimming suit because their old swimming suit was wornout and most adult women tended to buy their new swimming suit or their own will rather than at others\` suggestion. 2. As for the source of information at a time. of swimming suit purchase, adult women collected information from the product on display most and bought their swimming suit in a planned way in relation to the degree of purchase planning. 3. As for product evaluation criteria, adult women showed the high scores in order of the type and quality of material, activity and functionalism, dimensions and fitness. 4. In many cases actual swimming suit purchasers were the adult women who bought their swimming suit, and they used the department store or the large shopping center as the place of purchasing the swimming suit. Its reason was that the department store or the large shopping center had a diverse assortment of products. As for the degree of their travelling companion\`s influence, it was found that most adult women were influenced by their travelling companions when purchasing their swimming suits. 5. As for the level of satisfaction with swimming suit purchase, it was shown that adult women were generally satisfied with their swimming suit purchase. It was found that their level of satisfaction was higher in order of activity and functionalism, the type and quality of swimming suit materials, and ease in washing management while they showed the low level of satisfaction with price, the fastness of color to washing, light and detergents and durability.

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방한 외래관광객의 의류상품 구매동기와 구매행동에 관한 실증적 연구 (An Empirical Study on the Clothing Merchandise Purchase Motivation and Behavior of Foreign Visitors in South Korea)

  • 서철현;조지현
    • 한국생활과학회지
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    • 제11권4호
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    • pp.367-380
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    • 2002
  • This study tries to search and analyze empirically the clothing merchandise purchase motivation and behavior made by foreign visitors who bought clothes as tour memorials in South Korea. To make a empirical study we made survey research and evaluated 30 items for the survey of clothing purchase motivation and 25 items for the survey of the importance and satisfaction revealed at the time of purchase with the standard of Likert 5 point. We had chosen 614 sample participants including 176 English speakers, 211 Japanese speakers, and 277 Chinese speakers among those foreign tourists who had purchased clothing materials at the Dongdaemun Shopping Mall. The result of analysis is as follows : As the result of factor analysis about the clothing merchandise purchase, we had 6 factors. They are (1)impulse, (2)utility, (3)fashionableness, (4)tour commemoration (5)psychology (6)economy. As the result of cluster analysis based on the standard of selected 6 factors of clothing merchandise purchase motivation, we could divide three groups such as (1)the pursuit type of clothing merchandise purchase, (2)the pursuit type of recreation of feeling (3)the pursuit type of tour memorial. As the result of analysis on the items of purchased clothing merchandise, the highest frequency of purchase was made by T-shirt, then by the order of sweater, blouse, and aloha shirt, pants, and jacket. In regard to the importance of items related to clothing merchandise, the highest importance was made by design, then by the order of price, size, color and utility, and style. In regard to the items related to the service of shopping mall, the highest satisfaction was made by the convenience of business hour. Meanwhile, the lowest satisfaction was made by the inconvenience of fitting room, the speaking and by ability of foreign languages by sales agents.

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인구 사회학적 특성에 따른 안경구매자의 구매결정요소 비교 (Comparison of Purchasing Decision Factors for Eyeglasses Buyer according to Demographic Characteristics)

  • 김인규;이주희;박순희;유근창;이석주
    • 한국안광학회지
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    • 제17권2호
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    • pp.107-117
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    • 2012
  • 목적: 안경 소비자의 안경에 대한 구매 결정 요인, 브랜드 자산, 구매만족 및 구전의도의 요소들을 비교 분석하고자 하였다. 방법: 2011년 10월부터 12월까지 2개월 동안 안경원을 통해 배포된 총 437부의 설문지를 분석하였다. 조사는 편의표본추출법을 이용하였고, 자기기입법(self-adminstration method)으로 응답하도록 하였다. 결과: 안경구매 소비자의 성별, 연령, 학력, 소득은 구매결정에 차이를 나타내는 변수로 작용하며, 인구사회학적 특성에 따라 브랜드자산 인식에 차이, 구매만족 및 구전의도에도 차이가 있음을 알 수 있었다. 결론: 안경구매 소비자의 성별, 연령, 학력, 소득 등의 인구사회학적 특성은 구매결정에 차이를 나타내는 변수로 작용한다. 구매 만족은 연령에 의한 분류가 통계적 의미가 있으며 구전 의도는 소득수준에 따른 분류가 통계적으로 의의가 있다.

여성의 명품 구매행동과 만족도에 영향을 미치는 요인 -명품 소비가치와 명품 관련 태도를 중심으로- (The Influence of Consumption Value and Attitude about Luxury Goods by Women on Consumption Behavior and Satisfaction)

  • 성수행;홍은실
    • 한국지역사회생활과학회지
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    • 제24권4호
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    • pp.517-536
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    • 2013
  • The purpose of this research was to examine the trend of women consumption value and attitude on luxury goods and to analyse the relations between the behavior of purchasing luxury goods and satisfaction of consumers who buy luxury items. A total of 548 questionnaires were obtained in July and August 2011 from female respondents in their 20s to 40s who have bought at least one luxury item in the last 3 years. Collected data was analysed with factor analysis, t-test, ANOVA, Duncan's test, and multiple regression in SPSS. The research results are summarized as follows: First, household income and personal expenditure were main factors in determining substantial differences in attitudes towards luxury goods and counterfeits. Second, the difference in frequency of buying luxury items was decided by household income, and expenditure and purchase cost, which varied based on age, education, occupation, household income, and expenditure. Third, both the younger consumers with more household income and expenditure and consumers with positive attitude towards luxury items but negative attitude towards the counterfeits purchased the luxury goods more frequently than those who are older with less incomes and expenditures. Fourth, consumers with more incomes and expenditures along with negative attitude towards the counterfeits spent more money on the luxury items. Consumers with less personal ostentation but with great pleasure consumption value for luxury goods spent more money on luxury goods. Fifth, the satisfactions of purchasing luxury goods were influenced by following variables such as positive attitudes toward luxury goods, ostentation, enjoyment and quality in consumption value.

성별에 따른 중년층의 가정간편식에 대한 소비행동과 선택속성 (Consumption Behaviors and Selective Attributes of Home Meal Replacement in Middle-aged Adults according to Gender)

  • 박소현;배미애;한소희;서용덕;장경자
    • 한국식생활문화학회지
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    • 제34권6호
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    • pp.697-706
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    • 2019
  • The purpose of this study was to investigate and compare the consumption behaviors for purchase of Home Meal Replacement (HMR) products and importance and satisfaction on selective attributes of HMR in middle-aged adults by gender. The subjects were 919 middle-aged adults (400 males and 519 females; 40 to 64 years) residing in Seoul and its metropolitan area, who have HMR purchasing experience. The survey was conducted from January to August 2018. Statistical analysis was performed using SPSS 23.0 program. Consumption frequency of HMR products in male and female subjects was 1-2 times a month by 42.3% and 40.8% and 4-6 times a month by 26.8% and 19.8%, respectively (p<0.05). Reasons for purchasing HMR in male and female subjects were shown significantly different from saving time by 44.8% and 50.5% and easy cooking by 25.8% and 16.6%, respectively (p<0.01). HMR products with high preference and satisfaction for the subjects included Gimbap, precooked dried rice, and frozen food. According to the Importance-Performance Analysis (IPA), selective attributes of HMR with high importance and low satisfaction in the second quadrant were food additives, origin, nutrient content, and price, for both male and female subjects; additionally, hygiene was a factor included only by female subjects. Therefore, these results suggest that it is needed to consider to produce HMR products with improved qualities using reliable food materials and ingredients and to maintain competitive pricing for the expansion of HMR products consumption of middle-aged adults.

중년 남성의 드레스셔츠 착용 실태와 맞음새 조사 - 키 집단에 따른 차이를 중심으로 - (Survey on the Wearing and Fit of Dress Shirts for Middle-Aged Men -Focused on Difference according to Stature Group-)

  • 안동주;이정임
    • 한국의류산업학회지
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    • 제20권6호
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    • pp.679-689
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    • 2018
  • The purpose of this study was to investigate the wearing & fit of ready-made and online custom dress shirts by surveying middle-aged men aged 40-54 years in order to collect information necessary for making good fit dress shirts. Also, we analyzed whether there were significant differences in the actual wearing of dress shirts according to the stature of middle-aged men. The stature was classified according to KS K 0050 as $R(157{\leq}x<170)$ and $T(170{\leq}x<182)$. The 23 questionnaire items were divided into three categories: 'General purchasing behavior and wearing', 'Fit satisfaction of ready-made dress shirts' and 'Wearing and fit satisfaction of online custom dress shirts'. Through the results of the study, we could understand the actual wearing condition of ready-made and online custom dress shirts. Also, differences in stature groups were found. The significant differences according to the stature groups were found in the interest in fashion, the purchase criteria, the limitation of the shirt size selection due to stature and body shape, shirt size satisfaction, repair experience, dissatisfaction with purchase and the experience of purchasing online custom dress shirts. Suggestions should be made to improve dissatisfaction with stature groups in the ready-made dress shirts. In addition, the study confirmed the consumer demand for the online custom dress shirts. In order to activate the online custom market, the online custom dress shirts company needs to reduce consumer dissatisfaction and improve size suitability.