• 대한안전경영과학회지
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• 제11권1호
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• pp.143-153
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• 2009

One of the important components of this administrative reform is customer satisfaction. Every public enterprises introduced the Service Charter and Korean government took Customer satisfaction as the key index of public sector performance assessment. Most public enterprises introduced customer satisfaction management in an attempt to improve the quality of customer service. The government granted high incentives to excellent business innovative enterprises and developed additional indices, which are related to CS. From now on, every Korean enterprises must embody feasible customer satisfaction management and improve the quality of customer service In this research, we proposed a quality evaluation standard model which is suitable for the public enterprise based on the Service Quality Criteria, and examined the model. A 7-Point Likert Scale was used based on the five categories within the Service Quality: responsiveness, convenience, tangibility, sympathy and reliability, we analysed the validity and causal relationship among the factors within the model.

• 산업경영시스템학회지
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• 제30권4호
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• pp.78-84
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• 2007

After 6 Sigma administration is introduced in domestic in 1997, many corporations are utilizing by survival strategy and method of administration reform. This is applied in all field that this led to R&D from service industry by the next. Success factors by each field was studied and announced applying in various types of business. The Korail and Korea Post, the Ministry of Environment and various public corporation and governmen and municipal office are introduce and utilizing 6 Sigma administration by innovation method present. But, research about success factor that special quality of public sector is considered up to now was almost no. This treatise analyzed 6 Sigma' success factors and effect relation to public corporation.

• 한국수자원학회:학술대회논문집
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• 한국수자원학회 2022년도 학술발표회
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• pp.211-211
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• 2022

The marketization reform from the open-door policy in 1978 was not only booming export-oriented industries with foreign investment but also expanding the role of private actors in the Chinese water sector. Private Sector Participation (PSP) has become an important element in developing urban infrastructure by providing better services with advanced facilities. The rapid development of PSP-driven urban water infrastructure in China has a positive impacted on Chinese economic development, particularly in coastal areas. PPPs in some coastal areas have successfully spread out over China since China applied the first Build-Operate-Transfer (BOT) mode in the water sector in the early 1990s. The market-oriented water and wastewater, Public-Private Partnership (PPP) mechanism in the initial period of China has been transformed into a state-dominated PPP mechanism. The development pattern of the water and wastewater PPPs in China has been divided in four stages: the first period from 1984 to 2002, the second period from 2003 to 2008, the third period from 2009 to 2014, and the last period after 2015. The study aims to investigate the successful process of water and wastewater PPPs in local areas through five socioeconomic elements: export-oriented economic strategy, urbanization, cheap land policy, infrastructure investment, and water issues and climate change. In addition, the study focuses on analyzing the extent to which the Chinese government re-asserted its control over the PPP mechanism by classifying five elements in three different development Phases from early 2000 to 2020. The Jiangsu Province in the estern coastal area has actively invited PPP projects in the water and wastewater sectors. The successful introduction and rapid growth of PPPs in the urban water infrastructure has made the province an attractive area for a foreign investor.

• 한국병원경영학회지
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• 제9권3호
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• pp.18-48
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• 2004

Health policies in many countries have come under critical scrutiny in recent years. This is because of increasing national health expenditures. Also many persons in health sector have been the perception that resources allocated to health services are not always deployed in an optimal fashion. And they believe that the scope of resources in health services is limited, there is need to search for ways of using existing resources more efficiently. A further concern has been the desire to ensure access to healthcare of various groups on an equitable basis. In some European countries this has been linked to a wish to enhance patient choice and to make service providers more responsive to consumers, while Korea integrated health insurance funds into single fund in 2000. Many European countries are under considerable pressure to review and restructure their health care systems. There are several reasons of pressure to reform. There are demographic changes, pattern of disease change, advances in medical sciences will also give rise to new demands within the health services, public expectations of health services are rising as those who use services demand higher standards of care. These circumstances require the change of health care delivery system based on hierarchical regionalism, which was basis of health care delivery since 1920s. Korea is also under similarly pressure to restructure our own health care systems. We will have good learning from OECD experiences. In this paper we reviewed and compared among OECD countries' various experiences.

• 융합보안논문지
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• 제16권3_1호
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• pp.3-10
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• 2016

본 연구는 시대의 변화에 적극적으로 대응하는 차원에서, 국방 분야에 민간자원 활용을 확대하기 위한 연구로 효과적인 적용과 실현 가능한 방법을 찾고자하여 연구를 하게 되었다. 민간자원의 활용은 군대에 적용되기 이전 정부기관에서 먼저 도입하였는데, 우리나라의 경우 1948년 쓰레기 수거 위탁으로 민간자원의 활용이 시작되었다. 특히 1990년대 말 IMF 경제위기를 극복하는 과정에서 정부는 민간의 요소를 공공부문에 도입하면서 공공서비스분야에 민간자원 활용을 대폭 증가시켰다. 반면에 국방부는 국방운영의 선진화 측면에서 "국방개혁법"에 국방 분야의 민간위탁을 추진하여 반영하는 정책을 추진하게 되었다. 연구결과 민간자원 활용에 대한 업무수행체계의 정립, 제도적으로 보호 받을 수 있는 국방 분야 민간자원 활용에 대한 법률 보완, 사업추진을 위한 전담 조직의 구성이 필요한 것으로 판단된다.

• International Journal of Computer Science & Network Security
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• 제22권8호
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• pp.81-86
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• 2022

Digital technologies in the regional sector of public administration are the basis for its reform and a potential example for the whole country on how to use the benefits of the "digital" world. The synergistic potential of social, mobile, "cloud" technologies, as well as data analysis technologies and the "Internet of Things" can collectively lead to transformational changes in public administration and in general, that is, make the use of digital technologies for the economic development of the region in the system of digitalization of public administration effective, reactive and valuable. Thus, the purpose of the study is to identify modern prospects and realities of the development of digital technologies for the economic development of the region in the system of digitalization of public administration. As a result of the study, the main mechanisms and systems of digital technologies for the economic development of the region in the system of digitalization of public administration were analyzed.

• 농촌지도와개발
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• 제21권2호
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• pp.211-254
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• 2014

말라위 농촌지도사업은 최근 농업개발에서의 부족한 기여와 소농의 요구에 부응하지 못한 측면에서 많은 비판을 받고 있다. 그럼에도 불구하고 농촌지도사업은 농촌생활과 농촌빈곤 문제 개선을 위해서 중시되고 있다. 말라위 농촌지도사업은 공공부문과 민간부문에서 많은 도전을 받고 있다. 이러한 도전에 분명하고 적극적인 대응은 모든 농가들에게 편익을 제공하고 정부정책 목적을 달성하기 위한 농촌지도사업의 미래의 모습을 만드는 데 있어서 매우 중요하다. 말라위 농촌지도사업의 당면과제는 민주주의, 시장자유화, 분권화, 에이즈, 공공자원부족, 공공부문개혁, 협력 등이다. 이를 달성하기 위하여 말라위 농촌지도사업은 복합적인 지도사업수요를 제공해야 하고, 식량문제와 빈곤문제해결을 위하여 협력을 촉진해야 한다. 또한 지도사업은 모델빌리지접근법(Model-village approaches)을 기초한 지역농촌지도사업 시스템을 통하여 모든 농가들이 접근할 수 있고 질높은 지도사업 서비스를 추진해야 할 것이다.

• 지역사회간호학회지
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• 제33권2호
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• pp.175-187
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• 2022

Purpose: This study was conducted with a focus group interview that drew out experiences, limitations, and difficulties in the workplace according to the employment conditions of visiting nurses in the public health centers. Methods: A total of 12 visiting nurses are those working in the public sector in Seoul and Gyeonggi province who were willing to participate in the interview. Analysis categories and coding were divided into three categories: compensation system, occupational status, and opinions to improve their treatment. Using the content analysis method, the current working status and compensation system of visiting nurses were described. Results: The main themes derived from the significant statements of visiting nurses were 'Ten years of frozen salary system', 'Full-time workers of their own league', 'Excluded from performance benefits', 'Every visiting nurses are virtually precarious', 'Experience of exclusion and discrimination', and 'Reasons and barriers to be a full-time worker'. All of the visiting nurses working in the community insisted on having equal treatment for work of equal value. Visiting nurses in the public health sector wanted to be set to the same payment system and the fair allowance system as well. It is necessary to continuously seek solutions to the problems left in insisting on the civil service of visiting nurses. Conclusion: Visiting nurses who were working in a precarious job position felt job insecurity, and experienced discrimination, alienation, and exclusion. Legal and institutional reform is needed to improve the treatment of visiting nurses.

• 한국사회복지학
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• 제46권
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• pp.427-458
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• 2001

The present study is designed to trace the successful reform steps taken within the employment support system in the UK and to extract a set of instructive implications for Korea's future reform path towards an efficient employment support system conductive to youth employment by setting out an analytical framework that links the British experience to the Korean context. To this end, this study focuses on three major aspects of employment support system: delivery mechanism, method of delivery, and programs. Implications drawn from the comparative analysis are as follows. First, the current employment support services in Korea-including job placement service, vocational training, and public works-should be more tightly integrated and delivered in a more consistent fashion in order to become highly accessible to the unemployed. Second, the cooperative network between employment service providers and the corporate sector as demander of labor should be institutionalized in order to make the employment support system more responsive to labor demand. Third, to create an enhanced employment support system that counts in individual differences of the unemployed would require continued, in-depth consultation and case management services along with fully specialized employment caseworkers who would provide them. Fourth, the government should take the initiative and be unflaggingly supportive both institutionally and financially in making future efforts to continuously improve the employment support system on the basis of the implications mentioned above.

• 가정과삶의질연구
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• 제17권3호
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• pp.217-228
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• 1999

The purpose of this study is to explore the model for the family welfare service delivery system in Korea. In order to provide more effective and efficient delivery system it is necessary to evaluate the existng family welfare delivery system. By the review of literature family welfare delivery system is fragmentary and inconsistent. Then the role of informal voluntary public and commercial sector in the delivery system is examined Lastly the models for family welfare service delivery system are proposed. Major suggestions are as follows: 1, It is necessary to reform the family welfare service delivery system for considering the integration of the family life. 2. Family welfare worker ought to coordinate the service to meet the complex needs of individuals and the family 3. The intersector collaborative model for family welfare service delivery system in proposed.