• 제목/요약/키워드: Public services

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Internet Services in Korean Public Libraries the Status Quo and Perspectives (한국 공공도서관의 인터넷서비스 : 현황과 전망)

  • 서혜란
    • Journal of the Korean Society for information Management
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    • v.18 no.1
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    • pp.23-42
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    • 2001
  • The purpose of this study was to obtain descriptive information about public library connectivity and use related to the Internet in Korea. Questionnaire was sent to all of the 364 public libraries in the nation. The data show that, as of the end of 1999,70.9% of the 351 public libraries which answered the questionnaire had some type of connection to the Internet, and 50.4% of them provided public Internet access services. The infrastructure of hardware and telecommunication, use policy for their public access Internet services were analysed. Public librarians were asked to evaluate their public Internet services. Overall the study found that the level of the nation' s public library Internet services were not satisfactory in quality and quantity. It also found that there were some significant disparities among public libraries in metropolitan areas, medium and small sized cities, and rural counties.

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A Study on the Direction of Publicity and Technology Development of Public Service Media - Focusing on the cases of global public broadcasting (디지털 공영미디어의 공영성과 기술 발전 방향성 연구 - 해외 공영방송 사례를 중심으로)

  • Jung, Byunghee
    • Journal of Broadcast Engineering
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    • v.27 no.3
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    • pp.402-414
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    • 2022
  • Due to the convergence of broadcasting and telecommunication and the evolution into the media industry, viewers are adapting to the reception of content through various platforms and personal media. Accordingly, public broadcasting is seeking to change into public media that redefines public responsibility and establishes a role for a sustainable society. In particular, proving its value in the form of differentiated public services in an environment where public content is also provided by commercial services is necessary for members of society to prove the legitimacy of financial resources and services. In this paper, as the digital broadcasting era in the 2010s and the media industry was reorganized in 2020, changes in public services corresponding to the public responsibilities required of public broadcasters were analyzed through global public broadcasting cases. In particular, since the technical preparation of broadcasters and viewers is essential in the media environment, the technical direction of public services was mainly analyzed. The derived direction is a common direction applicable to all public broadcasters, including Korea. It is expected that the public responsibility and direction of technological development suggested in this paper will clarify the role of public media and help become differentiated services that contribute to life.

Married Immigrant Women's Utilization of Health Care and Needs of Health Services (여성결혼이민자의 보건의료이용실태와 보건의료요구도 조사)

  • Kim, Chun-Mi;Park, Myung-Sook;Kim, Eun-Man
    • Research in Community and Public Health Nursing
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    • v.22 no.3
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    • pp.333-341
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    • 2011
  • Purpose: The purpose of this study was to analyze married immigrant women's utilization of health care and their demand for public health care services. Methods: This study was conducted through descriptive survey with 102 married immigrant women in 2 cities, and survey was done from November, 2010 to May, 2011. Results: The results were as follows. Of respondents, 70% were using medical services in Korea and only 38.2% of them were satisfied with services. Major difficulties in using health care services were 'access problem' (35.7%), 'communication problem' (27.7%), and 'medical cost' (19.8%). The respondents' main sources of health information were family (56%), health care center (15%). The types of health information and education demanded by respondents were children's health care (22.1%), pregnancy and delivery (21.1%), and common disease care (20.0%). The most wanted services from public health care institutions were vaccination (24.5%), health promotion (21.5%), and leisure activity programs (20.6%). There was a statistically significant difference in period of immigration and public health care demands. Conclusion: For married female immigrants, it is recommended to provide tailored public health care services such as outreach service and visiting nursing care service, and to set up different language signs for common disease patients.

Design of the Benchmark through the Efficiency Analysis of Public Information Services of E-government (전자정부 대국민 정보서비스 효율성 분석을 통한 벤치마킹 설계)

  • Shin, Seoung-Hyo;Kim, Seung-Hee;Kim, Woo-Je
    • Journal of Information Technology Services
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    • v.12 no.3
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    • pp.405-420
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    • 2013
  • The purpose of this paper is to develop an evaluation model for e-government system in Korea which is one of world best practices of e-government systems. We have presented a method to perform an efficiency analysis of each e-government service which in a component of e-government system in Korea and to establish a benchmark target for each e-government service. To do this, the output-oriented DEA(Data Envelopment Analysis) CCR model was performed for the selected 12 e-government public services of Korean e-government system in this paper. As a result of DEA analysis, first the internet civil appeal support service, the employment comprehensive information service, and the company support information service were evaluated as the efficient solutions among the 12 e-government public services. Second the remaining 9 e-government public services were evaluated as the inefficient information services which should be improved in terms of their service levels. Finally the benchmark targets for the inefficient e-government services were suggested to improve those inefficient systems through DEA analysis.

Customer's Intention to Use Hospital-based Health Promotion Services (병원건강증진서비스에 대한 의료소비자의 이용의도)

  • Hahm, Myung-Il;Kang, Myung-Geun;Park, Choon-Sun;Cho, Woo-Hyun
    • Journal of Preventive Medicine and Public Health
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    • v.36 no.2
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    • pp.108-116
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    • 2003
  • Objective : To determine the relationships between customer's attitude, the subjective norm and the intention to use hospital-based health promotion services. Methods : This study was based on the theory of reasoned action, suggested by Fishbein and Ajzen. The subjects of this study were 501 residents of Seoul, Bun-dang, Il-san and Pyung-chon city, under 65 years, who were stratified by sex and age. A covariance structural analysis was used to identify the structural relationships between attitude towards health promotion programs or services, their subjective norm and their intention to use the aforementioned services. Results : The subjective norm for using the health promotion programs or services provided by hospitals was a significant predictor of the intention to use, but the attitude towards the services was not significant Conclusions : Our results suggest that a customer's reference group affects their use of the hospital-based health promotion services. Because the subjects of this study were restricted to specific urban areas, there are limitations to generalizing the study results. Despite the limitations of these results, they can serve as baseline information for the understanding of consumers behavior toward hospital-based health promotion services.

A Study on Activating Social Network Services for Public Libraries in Korea (공공도서관의 소셜 네트워크 서비스 활성화 방안에 관한 연구)

  • Choi, Yeon Jin;Chung, Yeon Kyoung
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.24 no.4
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    • pp.319-340
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    • 2013
  • The purposes of this study are to understand the current status of using and adoption of social network services for public libraries in Korea and to propose how to activate social network services for the libraries in the future. For this study, the usage of the social network services by 166 public libraries was investigated. In addition, surveys to 40 library representatives from the libraries were conducted and 198 public library users answered users' survey questionnaires. As methods to activate social network services in pubic libraries, providing education and training for librarians, hiring librarians for the service, and monitoring and educating the library users for participating with diversifying promotion channels for the service were suggested.

Normative Legal Aspects of Information Support for the Provision of Administrative Services in the Field of Public Administration

  • Radanovych, Nataliia;Kaplenko, Halyna;Burak, Volodymyr;Hirnyk, Oksana;Havryliuk, Yuliia
    • International Journal of Computer Science & Network Security
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    • v.22 no.9
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    • pp.244-250
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    • 2022
  • Reforming social relations requires changing the system of relations between state executive bodies, institutions subordinate to them and a citizen, which is characteristic for most of the country, in which the latter is a petitioner even if his indisputable rights and legitimate interests are satisfied. One of the most important areas of public administration reform is the formation and development of a system of administrative services and appropriate information support. The result of the implementation of this direction should be the creation of such a legal framework and its real implementation in administrative and legal practice, in which consumers of administrative services will have broad rights and powers and will not be passive subjects manipulated by civil servants.Thus, the main task of the study is to analyze the normative legal aspects of information support for the provision of administrative services in the field of public administration. As a result of the study, the main aspects of normative legal aspects of information support for the provision of administrative services in the field of public administration were investigated.

A Study on the Perception of Public Library Users on Multi-cultural Services (공공도서관 이용자의 다문화서비스에 대한 인식 연구)

  • Kim, Giyeong;Oh, Haeyeon
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.25 no.3
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    • pp.77-100
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    • 2014
  • This study aims to investigate the perception of public library users, who are local residences, on the multi-cultural services in public libraries using a series of statistical analyses on a questionnaire survey. The objectives of multi-cultural policies by Korean government are to foster assimilation of the multi-cultural people, social unification of Korean (local) communities, and cultural diversity in the communities. The results from the analyses show that the multi-cultural services in public libraries are understood from the unification and assimilation point of views, and that the perception of the multi-cultural services in public libraries is affected by the libraries' marketing activities, such as advertisements and participation. For the sustainable provision of the services, we suggest that the libraries would better consider 1) multi-oriented services with cultural diversity, assimilation, and social unification, 2) relationship with other multi-cultural agencies in a community, and 3) the perception of local residences on the services in public libraries.

Ways to Revitalize Bibliotherapy Services in Public Libraries Based on User Perception and Need (이용자의 인식과 요구를 통해 본 공공도서관 독서치료 서비스의 활성화 방안)

  • Kim, Kyung-Sook;Song, Jung-Sook
    • Journal of the Korean Society for Library and Information Science
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    • v.47 no.1
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    • pp.349-376
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    • 2013
  • The purpose of this study is to understand user perception and need of bibliotherapy services in public libraries. A survey was conducted using a questionnaire that asked 648 public library users in Busan, Ulsan, and Gyeongsangnam-do to give their opinions on bibliotherapy services in public libraries, along with the particular areas of the service with which they thought needed the most improvement. The results of the questionnaire were analyzed in order to suggest ways to revitalize bibliotherapy services provided in public libraries.

Development of the Evaluation Indicators for Universality of Public Library Services: Based on Universal Design Principles (유니버설디자인 원리에 기초한 공공도서관 서비스의 보편성 평가지표 개발)

  • Kim, Bo-Il;Kim, Jong-Ae
    • Journal of Korean Library and Information Science Society
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    • v.44 no.2
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    • pp.137-165
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    • 2013
  • For public libraries to deliver appropriate information to various types of users in information society that allows people to access and use a variety of information, it is necessary to provide services applying the universal design principles in terms of universality. The purpose of this study is to develop the evaluation indicators for universality of public library services, which apply universal design principles to evaluate if public libraries provide appropriate services that meet their original purpose. The final 'Evaluation Indicators of Universality of Public Library Services' consist of six evaluation areas and 41 evaluation contents in 10 evaluation items. Each evaluation content is categorized into a relevant factor among five universal design applicable factors (Universality, Convenience, Recognition, Safety and Economic Feasibility) according to its characteristics.