• Journal of the Korean Society for Library and Information Science
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• v.40 no.4
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• pp.287-305
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• 2006

Many public libraries in Korea have a library service charter setting out the standard of service users can expect. It will help drive and sustain a process of continuous improvement in library service quality and help poster good relations with users, most of whom will appreciate library efforts to take account of their views. In this background. the purposes of the study are (1) to study a theoretical review of the library service charter, (2) to explore an analytical evaluation of charter's contents. through a library service charter of 'B' public library in located Gyeonggido. Analytical results generally. 'B' Public library's charter fulfills the charter's principles and criteria, but service practice standards are insufficient for appropriateness and realization.

• Journal of Digital Convergence
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• v.4 no.1
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• pp.55-71
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• 2006

The Public Service Charter is one of the administrative reform programs introduced to promote customer oriented administration. It's main purpose is to achieve citizens' confidence in the government by satisfying them with elevated quality of the public services. This study focuses on analyzing current conditions and achievements of the Public Service Charter in the Republic of Korea and proposing it's development plan. Since it was introduced to Korea in 1998, the Public Service Charter has been disseminated and contributed to the spreading of the citizens' understandings of the government's initiatives for customer satisfaction plans. Still, it has several problems as follows; A lot of public servants and citizens lack in understandings of this program. CEOs don't have enough concern in it. Evaluation is not organically connected to performance management. The correction and compensation procedure are not well operated. To solve these problems, the government needs to set up an institutional foundation establishing a legal base, uplifting CFO' concerns, and building a department with full responsibility, and to promote employees and citizens' participation through education and PR. It's also important to enhance post management by efficient evaluation and performance management, substantial correction and compensation procedure.

• Journal of Korean Library and Information Science Society
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• v.35 no.3
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• pp.321-339
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• 2004

The basis of public libraries as a service organization dependes on the customer's needs and expectation. Recently, public libraries have faced an existence crisis attacked from the development of Internet and the various cultural programs of other organizations. Thus, public libraries required continuos effort in order to get the existence necessity from community and customers. This paper investigates and compares with the public Service Charter provided a customer oriented public service, public library evaluation indexes by the Ministry of Culture & Tourism Gyeonggi Province, and a public satisfaction survey by Seoul Metropolitan. Thus this paper can provide the basis materials fur future public library evaluation.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2004.11a
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• pp.239-244
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• 2004

A range of problems rave risen as the results of the obligated charter service. Constant lack of operation improvement compared to regular routes and lower quality service are results of business practice by the service providers. lherefore, this study executed an actual research using AHP to present a method for improvement by investigating remote island clnrter service providers. Result shows tint the desirable method is to implement operation evaluation system to induce service providers to consistently put efforts on the operating system development.

• Journal of the Korea Safety Management & Science
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• v.11 no.1
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• pp.143-153
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• 2009

One of the important components of this administrative reform is customer satisfaction. Every public enterprises introduced the Service Charter and Korean government took Customer satisfaction as the key index of public sector performance assessment. Most public enterprises introduced customer satisfaction management in an attempt to improve the quality of customer service. The government granted high incentives to excellent business innovative enterprises and developed additional indices, which are related to CS. From now on, every Korean enterprises must embody feasible customer satisfaction management and improve the quality of customer service In this research, we proposed a quality evaluation standard model which is suitable for the public enterprise based on the Service Quality Criteria, and examined the model. A 7-Point Likert Scale was used based on the five categories within the Service Quality: responsiveness, convenience, tangibility, sympathy and reliability, we analysed the validity and causal relationship among the factors within the model.

• Journal of Navigation and Port Research
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• v.29 no.5 s.101
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• pp.371-376
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• 2005

A range of problems have risen as the results of the obligated charter service. Constant lack of operation improvement compared to regular routes and lower quality service are results of business practice by the service providers. Therefore, this study executed an empirical research using AHP to present a method for improvement by investigating remote island charter service providers. Result shows that the desirable method is to implement operation evaluation system to induce service providers to consistently put efforts on the operating system development.

• Proceedings of KOSOMES biannual meeting
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• 2004.11a
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• pp.95-100
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• 2004

This study is about current operating system and development process of remote island route. 14 companies are providing safe transportation service for remote island residents with total 30 boots on 27 routes. Each route transit analysis shows that the number of passenger tends to increase every year. In order to enhance customer satisfaction, more constructive improvement is demanded, such as implementing operation evaluation on each charter service provider.1he result obtained from this study is to be utilized as basic document for remote island route development process in semi-long run basis.

• Journal of the Korean Society of Marine Environment & Safety
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• v.11 no.1 s.22
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• pp.83-88
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• 2005

This study is about current operating system and development process if remote island route. 14 companies are providing safe transportation service for remote island residents with total 30 boots on Z7 routes. Each route transit analysis shows tint the number of passenger tends to increase every year. In order to enhance customer satisfaction, more constructive improvement is demanded, such as implementing operation evaluation on each charter service provider.1he result obtained from this study is to be utilized as basic document for remote island route development process in semi-long run basis.

• Journal of Korean Society of Transportation
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• v.36 no.1
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• pp.13-22
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• 2018

Buses, one of the representative public transportation modes, are divided into a vareity of service types according to the purpose of operation, operating distance, and management agencies. Although bus-involved crashes may cause large amount of damage due to the higher number of passengers boarded on a bus, prior research has little focused on crash severity according to bus service types. This study aims to investigate factors influencing crash severity in bus-involved crashes and to present policy implications to reduce crash severity by bus service type. To do this, bus-involved crash data from the Traffic Accident Analysis System (TAAS) during five-year period are used. Ordered probit models for three types of bus service, i.e., city bus, suburban and express buses, and charter buses, are estimated to analyze the factors of accident severity. The results show that there are significant differences of factors affecting crash severity among the types of bus services while speed and road surface influence all the types of buses. In case of local buses, time of day, roadway alignment, and installation of a traffic signal are found to be statistically significant factors. Seat belt and road class have significant effects on injury severity of the intercity and express buses. Chartered buses have time of day, driving experience, seatbelt, traffic signal, and day of week as the significant factors. The results of this study are expected to contribute to the reduction of the crash severity by each bus service type.

• Korean Journal of Health Education and Promotion
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• v.25 no.2
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• pp.73-89
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• 2008

Objectives: This research was conducted to suggest a recommendation for the Korean credentialing policy of health education specialist as the primary human resource in community health promotion activities from the special group perspective of the Korean Society for Health Education and Promotion. Methods: This research was conducted by the professional focus group discussion and descriptive literature review on health education and promotion. Results: This draft recommendation for Korean credentialing system development of health education specialist was based on the four background reasons for modifying health promotion related acts, for developing better policy of health education credentialing, for keeping the public and ethical responsibilities as the competitive professional society, and for improving health promotion activities in Korea. Theoretical background of the four reasons was Ottawa Charter. We classified three credentialing levels of health education specialist based on health education own competencies, coordiating competencies with environmental factors, and research competencies. Furthermore, we developed 10 major roles and categorized 53 sub-roles based on these competencies above. We recommended 10 classes required to take to become Health Education Specialist. These 10 classes were developed based on the credentialing systems in the United States and Japan. These 10 classes were about health education and promotion methods and strategies not health intervention topics. We also built the draft plan for continuing education to keep KCHES based on the NCHEC in the United States. Conclusions: Further research should be conducted to build better health education specialist credentialing systems modifing current communtiy-based health promotion activities in terms of modifying public regulation, developing KCHEC examination system, protecting job security both in public and private sectors, and creating professionalism in KCHEC.