• 품질경영학회지
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• 제36권3호
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• pp.55-65
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• 2008

From fast service enlargement of the latest economy and industry, importance of service industry is embossed gradually. Service enterprise is pushing on in service quality elevation for strengthening competitiveness to survive on globalization society as manufacturing industry. Service quality elevation adapts as core competitive strategy in enterprise with business environment as continuous competitive advantage. Because Public organization also is developed in service fast, Public organization is trying to offer various service such as service level of enterprise. Each Public organization are trying to satisfy request of citizens as Customer. In this study, presented Kano-Servqual Method which is mixed by Kano's and Servqual model's advantage, each Method had used much in service quality measurement separately. Kano-Servqual Method is applied to the A information library as a public organization and is proved as practical useful method.

• International Journal of Advanced Culture Technology
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• 제8권3호
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• pp.84-89
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• 2020

At the end of 2019, there was the major outbreak of "COVID-19" in China. In this outbreak prevention and control campaign, the property management enterprises(PME) performed actively, playing a vital role in China. This paper puts forward that the property management enterprises(PME) should be included as subjects of national urban and rural community governance from the perspective of the public product attribute of property management. Based on the properties of public goods in property management, this paper redefines the functions and positioning of PME with public affairs management, establishes the qualification of PME to participate in one of the main bodies of community public governance. And it forms a new model of community governance with community residents committees, owner' committee and PME as the main body. This research provides implications for national urban and rural community governance models by applying existing theories and practical examples.

• 품질경영학회지
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• 제38권3호
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• pp.393-407
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• 2010

The purpose of this study is to analysis relative efficiency and efficiency in process of time. Thus we use panel data of 34 local public medical centers between 2003 and 2005 to use DEA and Malmquist analysis. The result of our this study is as flow; first, The results of static efficiency of 34 local public medical centers show 10 CCR model and 23 BCC model which is difference of efficiency by economic of scale. Second, a cause of increased efficiency is not only change of technology but also change of efficiency to management system index show between 2003 and 2005 by Malmquist analysis and contracting-out is higher than direct management between 2004 and 2005. That means efficiency of local public medical centers is their own effort and innovation not government subsidies.

• 국제학술발표논문집
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• The 1th International Conference on Construction Engineering and Project Management
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• pp.996-1001
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• 2005

Today, government is no longer considered the sole provider of public works or services. Public-Private Partnership (PPP) has been recognized as an important approach to solving problems for governments in providing public works and services. However, the joint ownership of public works/services complicates the administration of PPP projects. Particularly, the fact that government may rescue a distressed project and renegotiate with the developer causes serious problems in project procurement and management. This paper aims to study when and how government will rescue a distressed project and what impacts government's rescue behavior has on project procurement and contract management. A game-theory based model for government rescue will be developed. This pilot study, the author hopes, may provide theoretic foundations to practitioners/policy makers for prescribing creative PPP procurement and management policies and for examining the effectiveness of PPP policies.

• 보건행정학회지
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• 제10권4호
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• pp.99-115
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• 2000

This study was conducted to get a resonable set of budget allocation to public health programs. Matrix Delphi technique was used to obtain the logic of study results and eventually to form a human model which could predict opinion of professionals on budget allocation. Thirty-two professionals in academic and governmental area responded to Delphi survey. Questionnaire was developed using matrix formation, and the matrix was formed by 6 decision criteria on budget allocation and 26 public health programs. The decision criteria are as following: size of problem(morbidity), severity of problem, social equity, importance of prevention, technical feasibility and efficiency of programs. Severity of problem dropped out of the model because it had significant correlation with the size of problem. A total score of each program was obtained by weighting the relative importance of each criteria which also were given by survey respondents. These total scores indicate that the most important public health program is vaccination for infants and children in terms of budget allocation. Monitoring communicable diseases, mental health program, and anti-smoking program are the next. In addition, respondents were asked of the desirable budget size of each program. The result was rearranged by multiple regression model using the scores of each decision criteria. In this process, the current budget size of central government was provided to the respondents, and included in the model. h set of desirable budgets modified using tile model was obtained. Considering the current size of budget, tile results of the model is very different from that of the total score. Managing dementia is ranked the first. Health promotion program for the elderly, rehabilitation of the disabled and monitoring communicable diseases are the next. The need to increase the budget of vaccination for the infants and children was not found as so high. The matrix structure in Delphi survey gave us the precise basis to make optimal decision, and made it possible to develop an opinion predicting model. However the plentifulness and diversity of professional opinions were not fully obtained due to the limited number of decision criteria.

• 한국컴퓨터정보학회논문지
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• 제27권6호
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• pp.175-180
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• 2022

데이터는 21세기 원유로써 새로운 가치를 기대할 수 있는 중요한 자원이다. 해운산업에서도 선박운항을 통해 축적된 많은 해사데이터가 존재함에도 불구하고 활용할 수 있는 비즈니스 모델개발에 소홀하였다. 본 논문은 해운산업계 및 학계 전문가 인터뷰를 통해 조사된 해사데이터의 종류와 이용가능성을 기반으로 주요 수요처와 수요형태를 파악하였다. 이러한 해사데이터의 특성과 수요를 고려하여 크게 민간형과 공익형의 비즈니스 모델을 제시하였다. 민간형의 경우 해사데이터를 활용하여 추가적인 부가가치를 창출하는 모델이며 주로 선박 내부데이터를 활용하였다. 공익형의 경우는 공공의 안전과 사회적인 편익을 위한 모델이며 주로 선박의 외부데이터를 활용하여 공공서비스와 결합될 경우 큰 시너지효과를 기대할 수 있을 것으로 파악된다. 본 연구는 제시된 비즈니스 모델들을 산업계 전반으로 확산될 수 있는데 크게 기여할 수 있을 것으로 기대된다.

• Asian Pacific Journal of Cancer Prevention
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• 제15권1호
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• pp.145-150
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• 2014

MicroRNAs (miRNAs) negatively regulate gene expression and act as tumor suppressors or oncogenes in oncogenesis. The association between a single nucleotide polymorphism (SNP) in miR-146a rs2910164 and susceptibility to digestive system cancers was inconsistent in previous studies. In this study, we conducted a literature search of PubMed to identify all relevant studies published before August 31, 2013. A total of 21 independent case-control studies were included in this updated meta-analysis with 9,558 cases and 10,614 controls. We found that the miR-146a rs2910164 polymorphism was significantly associated with decreased risk of digestive system cancers in an allele model (OR=0.90, 95%CI 0.87-0.94), homozygote model (OR=0.84, 95%CI 0.77-0.91), dominant model (OR=0.90, 95%CI 0.84-0.96), and recessive model (OR=0.85, 95%CI 0.79-0.91), while in a heterozygous model (OR = 0.99, 95% CI 0.89-1.11) the association showed marginal significance. Subgroup analysis by cancer site revealed decreased risk in colorectal cancer above allele model (OR=0.90, 95%CI 0.83-0.97) and homozygote model (OR=0.85, 95%CI 0.72-1.00). Similarly, decreased cancer risk was observed when compared with allele model (OR=0.87, 95%CI 0.81-0.93) and recessive model (OR=0.81, 95%CI 0.72-0.90) in gastric cancer. When stratified by ethnicity, genotyping methods and quality score, decreased cancer risks were also observed. This current meta-analysis indicated that miR-146a rs2910164 polymorphism may decrease the susceptibility to digestive system cancers, especially in Asian populations.

• The Journal of Asian Finance, Economics and Business
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• 제7권6호
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• pp.339-349
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• 2020

The study evaluates the performance of public hospitals in Vietnam by applying the Balanced Scorecard (BSC). The authors first review the literature to find the research gap of performance in public hospitals. Then, we built Likert questionnaires to collect data from more than 200 managers of public hospitals in the Northwestern provinces of Vietnam. The research uses correlation regression to evaluate the performance based on the influence of factors in the BSC model, including Strategic planning, Internal process, Finance, Mission, Customer, and Employee learning and growth. The results show that the performance of public hospitals in the research sample is influenced by the factors in the BSC model in descending order based on the regression coefficient as follows: Internal process, Finance, Mission, Strategic planning, Customer, Employee learning and growth. Based on the quantitative research findings, we continue by conducting some deep interviews with specialty to propose intensive recommendations about how to implement Mission, Internal process, Financial policies, etc. to managers in public hospitals with an aim to improve the performance of public hospitals in the Northwestern mountainous region of Vietnam. The lessons could be applied for other public hospitals in Vietnam and other jurisdictions that have similar conditions.

• 한국문헌정보학회지
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• 제47권4호
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• pp.335-361
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• 2013

이 연구는 도서관의 서비스품질과 고객만족도에 대한 연구성과를 바탕으로 현장에서 용이하게 활용할 수 있는 간략모델을 개발하기 위한 첫 번째 작업으로, 공공도서관 고객만족도지수 간략판인 LCSI(Library Customer Satisfaction Index) Lite를 개발하여 제시하였다. 20명의 전문가에 대한 설문과 800명 이상의 공공도서관 이용자를 대상으로 한 설문조사결과를 분석하여, 도서관서비스품질을 측정하기 위한 8항목(직원차원 2항목, 자원 및 서비스 차원 4항목, 시설 및 환경 2항목), 도서관고객만족도를 측정하기 위한 3항목, 도서관고객충성도를 측정하기 위한 2항목 등 총 15개 설문항목을 제시하고, 도서관서비스품질 차원 50%, 도서관고객만족도 차원 40%, 도서관고객충성도 차원 10%의 가중치를 부여한 값으로 이를 산정할 수 있도록 하였다. 각 척도들에 대해 전문가와 실무자를 대상으로 한 델파이식 조사법을 활용하여 계층적 분석 방식(AHP: analytic hierarchy process)의 설문지를 사용하여 각 차원별 중요도에 대한 가중치 및 각 차원별 핵심구성요소의 상대적 가중치를 산출해내고, 이용자에 대한 설문조사를 통해 입수한 통계데이터를 분석하여 LCSI의 구조방정식 모형을 검증하였다.

• 한국문헌정보학회지
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• 제56권3호
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• pp.335-362
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• 2022

본 연구의 목적은 공공도서관 사서가 미디어 리터러시 교육 프로그램을 기획하고 운영하는 데 도움이 되는 미디어 리터러시 교육 모형을 개발하는 데 있다. 교육 모형을 개발하기 위하여 문헌연구, 사서 대상 설문조사, 미디어 리터러시 관련 교수와 공공도서관 사서, 강사를 대상으로 인터뷰를 진행하였으며 전문가 자문위원회를 개최하여 개발한 모형에 대해 의견을 얻었다. 설문조사와 인터뷰 결과, 공공도서관과 사서는 시민들의 미디어 리터러시 향상에 대한 책무성이 있으며 공공도서관이 시민들의 미디어 리터러시를 향상시킬 수 있는 최적의 교육기관으로 인식되고 있었다. 문헌분석 결과와 미디어 리터러시 전문가들의 의견을 반영하여 교육 목적, 핵심역량, 교육 대상, 미디어의 종류, 교육 주체별 역할과 기능이 포함된 미디어 리터러시 교육 모형을 개발하였다.