• The Journal of Asian Finance, Economics and Business
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• v.7 no.9
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• pp.467-475
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• 2020

The study aims to investigate factors affecting enterprise's satisfaction and loyalty toward the Social Security's online public services, looking at the case of Thanh Hoa province, Vietnam. This study employs samples with 216 enterprises that use online public system of Thanh Hoa province's Social Security. The research model is closely linked to the SERVQUAL model developed by Parasuraman, Zeithaml and Berry (1988). We propose 23 scales that constitute the quality of service, three scales that constitute Customer Satisfaction and three components that constitute Customer Loyalty. This study use the tool of Exploratory Factor Analysis (EFA), Cronbach's Alpha test, Confirm Factor Analysis (CFA) and Structural Equation Modeling (SEM) in order to address the question of satisfaction and loyalty. The result shows that the factor with the most impact is Reliability, next is Capacity of staffs, Tangibles, Attitude of staffs, and the least impacting factor is Empathy; moreover, the results also show that Satisfaction has a strong impact on Customer Loyalty. The findings of this study suggest that Thanh Hoa province's Social Security should: (i) strengthen the reliability of online service system; (ii) build capacity for staffs; (iii) develop the responsiveness of electronic transactions systems; and (iv) improve the empathy of staffs.

• Journal of Information Technology and Architecture
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• v.9 no.2
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• pp.187-197
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• 2012

The investment on informatization has caused the increase in complexity of IT resources as well as inefficiency of Information system management and redundant investment. Thus, the idea of EA (Enterprise Architecture) was developed in order to manage the IT resources efficiently but the systematical guideline was insufficiently provided in data area.. Because of this, it is necessary to make full use of DRM (Data Reference Model) so we can enhance the sharing and reuse of data between several institutions in public sector by extracting and managing data behind processes. In this study, we recognize the necessity of improvement on data classification which is highly utilized and present the direction for the data classification rethesis.

• Journal of the military operations research society of Korea
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• v.34 no.2
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• pp.175-191
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• 2008

The Korean military is aware that EA(Enterprise Architecture) is an important tool for transforming national defense and building Korean NCW, being developing the Ministry of National Defense Enterprise Architecture(MND-EA). However, unlike the importance of MND-EA, they are building MND-EA without the explicit EA governance system Many researchers have emphasized that it is difficult to develop the useful EA without EA governance. In this study, we present the EA governance framework for implementing the effective MND-EA. Through the investigation of the state of EA development and EA governance of home and abroad public institutions, we recognize the importance of EA governance, identifying the EA governance components. We set up the basic governance model consisted of principle, organization and process, designing the MND-EA governance framework by mapping the model to governance scope and target. The proposed governance framework provides direction for explicit and formal MND-EA governance system.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.38 no.3
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• pp.29-38
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• 2015

In this paper, scale efficiencies and relative efficiencies of R&D projects in Industrial Technology Program, sponsored by Ministry of Trade, Industry and Energy, Korea, are calculated and compared. For the process, various DEA (Data Envelopment Analysis) models are adopted as major techniques. For DEA, two stage input oriented models are utilized for calculating the efficiencies. Next, the calculated efficiencies are grouped according to their subprograms (Industrial Material, IT Fusion, Nano Fusion, Energy Resources, and Resources Technology) and recipient types (Public Enterprise, Large Enterprise, Medium Enterprise, Small Enterprise, Lab., Univ., and etc.) respectively. Then various subprograms and recipient types are compared in terms of scale efficiencies (CCR models) and relative efficiencies (BCC models). In addition, the correlation between the 1st stage relative efficiencies and the 2nd stage relative efficiencies is calculated, from which the causal relationship between them can be inferred. Statistical analysis shows that the amount of input, in general, should increase in order to be scale efficient (CCR models) regardless of the subprograms and recipient types, that the 1st and 2nd stage relative efficiencies are different in terms of the programs and recipient types (BCC models), and that there is no significant correlation between the 1st stage relative efficiencies and the 2nd stage relative efficiencies. However, the results should be used only as reference because the goal each and every subprogram has is different and the situation each and every recipient type faces is different. In addition, the causal link between the 1st stage relative efficiencies and the 2nd relative efficiencies is not considered, which, in turn, is the limitation of this paper.

• Informatization Policy
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• v.29 no.3
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• pp.61-81
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• 2022

This paper explores how the provided information from Enterprise Architecture (EA) affects the activities to for performing IT projects. The IT projects analyzed in this paper are projects to for developing and maintaining Korea Customs' UNI-PASS. This research was conducted based on surveys to demonstrate the effects of the information from EA on activities for IT projects. Information from EA is categorized into propriety, sufficiency and consistency. Activities for IT projects are defined as management, participation, communication, requirement management and human resource. Correlational analysis is used to measure the effects of the inf ormation on the defined activities. The analysis, which verifies the provided information by EA, does not have meaningful correlation with project management nor human resource. For public officials in charge, Sufficiency of the information produces a positive effect on decision making. For operation company, consistency of the information encourages utilization of the resources required for the project. This research suggests that strategies for performing IT projects with EA information that can support the verification of characteristic environments of each project and performance of vital activities required by the participants' roles will ensure the success of government IT projects.

• Journal of the Korea Society of Computer and Information
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• v.11 no.6 s.44
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• pp.237-248
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• 2006

Nowadays, the administration is strongly driving self-innovation including public sector to solve problems continuously pointed out as issues of public sector such as the low management achievement, the low productivity and costliness structure, the low ability coping with market changes and ineffectiveness in managing organization. The core of such renovation is the systematic performance management. Provincial public enterprises are also required to furnish system that can measure management results accurately and make payment according to measured results under autonomous management system to raise management efficiency and strengthen competitive power. In this paper, we design framework for measuring management results of provincial public enterprises based on Balanced Scorecard and show the example applied to Gwangiu Metropolitan City Environmental Installations Corp (GEIC).

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2014.10a
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• pp.167-168
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• 2014

It is difficult to expect the service improvements such as increased number of sailing and making new ship due to financial difficulty this is caused by deterioration of island dwellers. In addition, the safety of ship operation is also a problem with the supply of good sailors difficult problem of low wages and lack of safety working environment. T It is necessary to ensure the introduction of public operating system in coastal passenger shipping business to secure the public and safety. There are many practical constraints but if we obtain public sea ways, it will be possible to improve the operating system through the implementation from a subsidized line and taking off business licenses of an insolvent enterprise by enhancing safety control.

• Journal of Wellbeing Management and Applied Psychology
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• v.7 no.1
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• pp.1-7
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• 2024

Purpose: The improvement of the social security system can greatly affect residents' future uncertainty, and it is important to study the relationship between public pensions and household consumption. Research design, data and methodology: Using the 2018 China Household Panel Survey (CFPS) data, the instrumental variable method is used to analyze the impact of pension insurance on urban residents' consumption. Results: The results of the study show that there are differences in the impact of three different pension insurance systems on household consumption. The pension insurance for public sector significantly boosts household consumption, and having a pension insurance for public sector can increase household consumption by 7.7%. The pension insurance for enterprise employee will reduce household consumption, but this is only significant for urban households. The pension insurance for urban and rural residents has a negative impact on household consumption. For the 16- to 39-year-old group, having a pension insurance for urban and rural residents will reduce household consumption by 5.7%. At the same time, household income, assets, scale, and education level will positively stimulate household consumption. Conclusions: The study reveals varying impacts among different pension types, highlighting the need for optimizing social security schemes to incentivize higher consumption rates.

• Journal of Korea Society of Industrial Information Systems
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• v.14 no.4
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• pp.163-182
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• 2009

The BSC(Balanced Scorecard), a strategic performance evaluation system, has drawn attention as an innovative tool for improving an organization's performance. Recently, the Korean government has recognized the advantages of the BSC and encouraged public enterprises to implement the BSC. However, it has been pointed out that many public enterprises have faced difficulties in constructing and operating the BSC due to lack of clear understanding, a complex environment of performance evaluation, and inherent features of organizational culture. Therefore, this study analyzed a project case of a public enterprise, Korea Southern Power (KSP), which has ever been assessed as an excellent organization in implementing BSC and managing performance. This paper provides procedures, activities, resources (manpower and time), and decision-making issues and criteria required for implementing BSC, along with real project outcomes of the company. Such project details are expected to be used as helpful guidelines for public or non-profit organizations's BSC implementation. Furthermore, the KSP's efforts to cope with its problems and implications derived from the efforts are also expected to help other organizations construct and operate the BSC effectively.

• Journal of Agricultural Extension & Community Development
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• v.1 no.2
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• pp.133-146
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• 1994

The Rural Extension Service of Taiwan is consist of two different system. The one is the public enterprise centered project and the other is government or agricultural cooperative centered project. But, in the long tern, the whole Rural Extension Service will eventually develop into two distinctive forms, the diversifed technology oriented one and integrated extension service oriented one.