• 서비스연구
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• 제2권1호
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• pp.47-59
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• 2012

인터넷의 급속한 발전으로 공공기관 및 민간 기업에서는 정보시스템 유지보수를 위하여 IT 아웃소싱을 도입하고 있으며, 이를 관리하기 위하여 서비스 수준 협약(SLA)을 활용하고 있다. 정보시스템 아웃소싱을 효과적으로 추진하기 위한 방법으로서 SLA가 도입되고 있으나, 아직 공공기관에서는 서비스 수준 협약에 대한 도입이 보편화되거나 그 도입 효과성, 도입성과 등이 입증되고 있다 할 수 없다. 또한 아웃소싱에서 정보시스템의 중요성이 커지는 한편, 정보화 사업의 규모 증가, IT기술의 다양화, 정보시스템 간 상호연계의 확대, 정보시스템 운영 및 유지비용의 증가에 따라 정보시스템 운영을 효율화하고 활용성을 높일 필요성은 점차 커지고 있다. 이에 본 연구에서는 공공기관에서 정보시스템 아웃소싱을 효과적으로 추진하기 위한 방법으로서 서비스 수준 협약(SLA) 도입에 따른 추진방법과 고려사항 등을 살펴보고, SLA 적용을 통해 고객과 IT서비스 조직 상호간 명확한 관리 포인트 확보 및 IT서비스 수준 향상을 위한 IT서비스 마인드와 사전 예방 활동 강화의 효과를 볼 수 있다.

• 한국컴퓨터정보학회논문지
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• 제23권7호
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• pp.27-37
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• 2018

Enterprises that don't adapt to the changes can be weeded out, because IT sector is one of the most rapid rate of changes in business. The optimized job education and training are an essential part for the enterprises to handle the advanced and developed technologies, so the needs for the positive investments to the education and training about their employees and transformational leadership have been increased. This study verified how the transformational leadership of representatives in the IT enterprises affects the satisfaction of their ordering agencies as well as the transfer of education and training can be the intermediary role to them. From the results of the statistical analysis about questionnaire survey of 251 IT enterprises, dispatched their employees to public institutions in Ulsan, several significant outcomes are founded as follows. First, the transformational leadership of representative in the IT enterprises influenced the transfer of education and training positively. Second, the transfer of education and training positively affected the satisfaction of ordering agencies. Third, the satisfaction of ordering agencies are also affected from the transformational leadership. Finally, the some roles was influenced by the charisma of transformational leadership, and also, completely, the inspirational motivation and the intellectual stimulation of transformational leadership was affected by the intermediary roles to the satisfaction of ordering agencies. Based on the results of this study, representatives in the IT enterprises can be expected by the positive company results from improving the satisfaction of ordering agencies through the transformational leadership, which allow active investment in education and training about their employees and construction of pragmatic system through the education and training results for the organization, superiors and colleague.

• 정보보호학회논문지
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• 제31권5호
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• pp.973-985
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• 2021

우리나라는 명실상부한 전자정부 강국으로서 오랜 기간의 경험과 잘 구축된 정보통신 인프라를 기반으로 일찌감치 행정업무의 효율성과 국민의 편의성은 확보했지만, 그만큼 크고 작은 사이버 공격에 항시 노출되어 있다. 행정 및 공공부문의 사이버보안 대응력 및 회복력 확보는 국가경쟁력의 중요한 요소이며, 이를 위해 잘 훈련된 사이버보안 전문인력을 확보하고 재교육을 통해 계속해서 역량개발을 지원해야 한다. 하지만 국가균형발전사업으로 기관과 인력이 지방으로 이전하였음에도 교육시설의 이전이나 확장은 이루어지지 않아, 오히려 재교육을 통한 역량개발의 기회는 박탈되고 있는 것은 아닐지에 대한 논의가 필요한 시점이다. 본 연구는 공공부문 사이버보안 교육기회나 요구사항에 있어 지역, 기관, 인력의 특성에 따라 격차가 있는지 실증하고자 한다. 더불어 실증 결과를 바탕으로 공공부문 사이버보안 인력의 교육격차 해소방안을 제안하고자 한다.

• 지식경영연구
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• 제19권1호
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• pp.133-146
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• 2018

This study develops an Education framework for users who need public open data for workplace etiquette education in a timely manner by mobile application. It facilitates utilizing efficiently Workplace etiquette contents that scattered in various platforms such as blogs, Youtube and web-sites run by private education agencies. Furthermore, it makes Public open data for workplace etiquette through gathering 'metadata', which is a comprehensive source of workplace etiquette. Accordingly, framework changes recognition about necessity of workplace etiquette education positively and suggests method that can promote effective workplace etiquette education. If the system in the study can provide public open data of workplace etiquette education, many young job applicants and workers will have a proper perception on it and sound workplace etiquette culture will be settled in the companies. Public data has been rising as a vital national strategic asset these days. Hopefully the public data will pave a way to discover the blue ocean in the market and open up a new type of businesses.

• Asian Journal for Public Opinion Research
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• 제9권3호
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• pp.240-265
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• 2021

Public services need to be evaluated regularly to identify areas that need further improvement. Data collection via Twitter is affordable and timely, so it has the potential to be utilized to evaluate the quality of public service. This study utilizes tweets mentioning three service units of the provincial government of Jakarta and applies both sentiment analysis and topic classification to predict a rating/score of public service quality. The research goal is to examine if the evaluation of public services based on social media data is possible. The findings indicate that the use of Twitter has an advantage in terms of sample size and variety of opinions. Tweets can be translated into scores as well. Nonetheless, the representativeness issue and the predominance of complaint tweets can affect the reliability of the results.

• 한국IT서비스학회지
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• 제7권3호
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• pp.87-95
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• 2008

The Law of effective building and operation for the information systems took effect at Dec. 2005. Every government and public agency have to build own enterprise architecture(EA), sometimes it's called the Information Technology Architecture(ITA), by this law. The Ministry of National Defense(MND) built the enterprise architecture(EA) during 2006. 12$\sim$2007. 11 by this law too. We knew the specific characters of the public sector thru the EA project. The public sector is less active than commercial sector and most members of the public sector are just looking on the project as a spectator. So the most of key for the success of EA is how to catch the Sponsorship and Participation of members. In this paper we propose the effective building methodology for the Enterprise Architecture of public agency applying the MND-EA. The other governments and public agencies can build own the EA easily by the proposed methodology.

• International Journal of Computer Science & Network Security
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• 제22권6호
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• pp.19-24
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• 2022

The main purpose of the study is to analyze the current state of the organization's information security system in the context of COVID-19 on the basis of public-private partnership. The development of public-private interaction in information security is one of the priorities of the state policy of many estates. Among the priorities of public-private partnership in cybersecurity and information security, there is an expansion of interaction between government agencies and private scientific institutions, public associations and volunteer organizations, including in training, as well as increasing the digital literacy of citizens and the security culture in cyberspace. As a result of the study, the foundations of the organization's information security system in the context of COVID 19 were formed on the basis of public-private partnership.

• 기록학연구
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• 제3호
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• pp.3-32
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• 2001

In this paper, local public archives is referred to the public archives of provincial governments and metropolitan city governments as defined in the public Records Management Act. Under the Act, as professional archives, the local public archives preserves records designated as permanent preservation which the local government and its sub-agencies created or received to conduct public business. The Act also allows local public archives to establish an appropriate basic plan to manage its holdings as well as to oversight its sub-agencies. The Act stipulates that the local public archives are to be established in all provinces and metropolitan cities. The local public archives shall preserve archival heritage safely and utilize use of the recorded information as defined in the Article one of the Act. The local archives shall respect the principle of provenance. It is expected that the local archives shall strengthen local archival promotion campaigns which necessarily reflect unique local circumstances. However, as the Act just recommended the establishment of local public archives not to force as a mandatory procedure, it resulted in a flow of some confusions and misinterpretations. Despite the act was proclaimed two years ago, the local public archives are not yet established, not to mention that no preparatory works are on the way. To establish the local public archives effectively which meet local residents needs and demands, provincial governments and metropolitan city governments should proceed a well-prepared preparatory works plan considering the steps to transform them into the local public archives when they establish agency records centers. The first step in this process is to reach at a common consensus on the functions and roles of the local public archives which accommodates local residents needs and demands. Secondly, by analyzing the functions of archives to be established, an estimation of needed human resources, facilities, equipments, organization, budget appropriation, and local rules should be performed. Otherwise, the establishment of decent local archives is a far remote future. One of the methods to proceed this project systematically is to establish a local research institute for the local archives and cultural studies which would be put under the local university authority while consulting with local governments, local civil organizations, local historical and cultural societies. It is very undesirable to stress too much upon administrative efficiency when concerned parties discuss the functions and roles of the local public archives. They must keep in mind that when the functions to collect and use historically valuable records are active then administrative efficiency can be raised as well as accountability. Collecting and arranging historically valuable records is a short-cut way to promote accountability and develop local political culture. The local public archives is a valuable community historical center and an effective medium to facilitate historical speaking and writing among local people, something more than a simple public archives. Then our campaign for the establishment of local public archives can be a meaningful political cultural movement.

• 한국정보통신학회논문지
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• 제20권11호
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• pp.2007-2013
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• 2016

지난 2011년부터 2015년까지 공공기관 대상 해킹시도가 총 11만 5천 건에 달하는 것으로 밝혀졌다. 이에 국정원은 지난 2012년에는 준정부기관을 대상에 포함시키는 등 현재는 최대 800여개의 국가 공공기관을 광범위하게 평가하면서 미흡한 점을 보완하도록 지시하고 있다. 하지만 여전히 한수원 해킹과 같은 정보보안 침해사고가 일어나고 있다. 한수원은 전체 인력 2만여 명 중 전산 및 보안 인력이 53명에 불과했음에도 불구하고 2013년, 2014년 내부인원 관련 거의 완벽에 가까운 점수를 받았다. 이를 통해 우수한 평가를 받는 것과 정보보안사고 발생 시 조직적으로 대응하는 것은 별개라는 것을 확인할 수 있다. 본 논문에서는 정보보안 인력 확충이라는 공감대적인 문제에서 벗어나 공공기관의 전사적인 보안수준 향상이라는 과제를 현실화하기 위한 방편으로서 주로 비 전담 분임 인력을 효과적으로 운영할 수 있는 업무분장 개선안을 제시하고자 한다.

• 지식경영연구
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• 제18권3호
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• pp.231-246
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• 2017

As an interest in the efficiency of public sector expenditures has spread across the world, Korea has operated a self-evaluation system for government projects as a part of the performance-based budget system. However, an evaluation system for public information technology project has been criticized for its lack of validity, which stems from the uniformity of performance management. This study draws insight from knowledge management literature in an attempt to address the problems with the extant performance evaluation system in public agencies. To realize benefits from IT investment, an agency needs to develop its own performance management model for information systems projects, with a focus on the interaction of IT and organizational system. The knowledge management-based framework for IT projects was verified through a case study, with which we discussed the applicability of knowledge management to the evaluation of public information systems projects.