1 |
Jung Hwan Lee, "The Effects of Internal Marketing on Service Quality and Customer Satisfaction - Findings from Empirical Studies; International Area Studies Review, Vol. 10, No. 1, pp. 388, Nov. 2006.
|
2 |
Witaker, A.(1999), What Causes IT Workers to Leave, Management Review, 88(9): 8.
|
3 |
Burns, J. M.(1978), Leadership, New York, N.Y.: Harper & Row.
|
4 |
Bass, B. M.(1985), Leadership and Performance beyond Expectations, New York: Free Press.
|
5 |
Conger, J. A., & R. N. Kanungo(1987), Towards Behavioral Theory of Charismatic Leadership in Organization Settings, Academy of Management Review, Vol. 12, 637-647.
DOI
|
6 |
Avolio, B. J., Bass, B. M., & Jung, D. I.(1999). Re-examining the components of transformational and transactional leadership using the multifactor leadership questionnaire. Journal of Occupational and Organizational Psychology, 72, 441-442.
DOI
|
7 |
E. M. Salas., & J. A. Cannon-Bowers(2001), The science of training: A decade of progress, Annual Review of Psychology, Vol. 52, 471-499.
DOI
|
8 |
Wexley, K. N., & Latham, G. P.(2001), Developing and training
|
9 |
Wexley, K. N., & Baldwin, T. T.(1986), Posttraining strategies for facilitating positive transfer: An empirical exploration. Academy of Management Journal, 29(3), 503-520.
DOI
|
10 |
Rouiller, J. Z., & Goldstein, I. L.(1993), The relationship between organizational transfer climate and positive transfer of training, Human Resources Development Quarterly, 4(4), 377-390.
DOI
|
11 |
Wexley, K. N., & Latham, G. P.(2001), Developing and training
|