• 한국경영과학회지
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• 제41권1호
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• pp.1-19
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• 2016

While previous studies on service failures mainly focused on general services, this study examines the effects of failed financial services on the psychological process and behavioral responses of consumers. The important factors of financial service (relational benefits, convenience, branch satisfaction, product diversity, company stability, and product profitability) are regarded as antecedents in our model. We study how each factor of failed financial service affects the negative emotions of consumers through the attribution process and how these arising emotions influence their behavioral responses. Through path analysis, this study shows that failure of service factors of relational benefits, branch satisfaction, and convenience induces disappointment, with the mediation effect of external attribution. Meanwhile, failure of service factors of product diversity and product profitability induces regret, with the mediation effect of internal attribution. Disappointment leads to complaint behavior, and regret leads to switching behavior. Unlike previous studies, the present one considers the important factors of financial service and their effects on the affective and behavioral responses of consumers.

• 한국컴퓨터정보학회논문지
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• 제23권12호
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• pp.241-248
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• 2018

Recently, there have been calls for approaching from the irrationality point of view to better explain the privacy paradox phenomenon. This study is a kind of response to them. The aim of the study is to investigate how satisfying competence needs, one of basic psychological needs suggested in self-determination theory, affects irrational information disclosure decision (i.e., risk-benefit assessment). To do this, the study builds an irrationality-based model in which competence needs satisfaction affects both perceived risks negatively and perceived benefits (i.e., relationship building and maintenance), which in turn determine a level of self-disclosure. Based on the data from Facebook users which is collected by a large sample survey (N=1050), the study analyzes it using Mplus, a powerful structure equation modeling tool. The study results reveal that while the relationship between competence needs satisfaction and perceived relationship building and maintenance is statistically significant, the relationship between competence needs satisfaction and perceived risks insignificant. These findings imply that people who is in a high level of competence needs satisfaction is more likely to respond to some opportunities for social benefits and in turn disclose more information about self.

• The Journal of Asian Finance, Economics and Business
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• 제8권2호
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• pp.419-426
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• 2021

Mobile banking brings about a progressive change in the field of banking sectors in Bangladesh. To create a sustainable banking environment, technological implementation is important. As a part of this, many organizations as well as modern banks propelled mobile banking systems in Bangladesh. The customers' attitudes towards mobile banking are fascinating in Bangladesh. So, it is important for mobile banking authority to know what factors influence customers' positive attitude towards mobile banking usage and whether they are facing problems in using mobile banking. To evaluate the customers' attitude toward mobile banking usage in Bangladesh is the main objective of this study. People who use mobile banking have been considered for the study. Respondents were reached out based on their online activities. Around 400 questionnaires have been sent to respondents, but only 200 were returned with responses. A quantitative research design was used for this study. As regards statistical analysis tools, descriptive statistics, factor analysis, and regression analysis have been adopted for analyzing the research study. The results revealed that usage benefits, shopping benefits, and psychological factors influence customers' positive attitude toward mobile banking usage in Bangladesh. Besides, some problems with mobile banking usage are identified by the respondents.

• 농촌지도와개발
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• 제25권2호
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• pp.99-110
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• 2018

Research confirms that healthful benefits accrued when people connect with nature and insect by viewing and interacting with them. Insect rearing is easy, relatively inexpensive, and can breed small space. This study aimed to investigate the physiological effects of animal assisted activity using insect(Oriental garden cricket) with diets and a rearing manual. The group of insect activity whose ages ranged from 65 to 82 years old that attending a community center in Daegu, Korea, were enrolled in the study between April and May 2014. The collected data was analyzed using qualitative analysis. Qualitative study is utilized to explore mental models, and their linguistic, affective, cognitive, social and cultural significance. The result showed that people-insect interactions promote well being of the elders, and the important aspect of insect activity aids in improvements in their social, emotional and cognitive functioning which were enhancing life satisfaction, reducing loneliness and increasing activities of daily life.

• 지식경영연구
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• 제16권2호
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• pp.249-278
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• 2015

Employees' knowledge integration capabilities and innovative behavior are still of crucial importance in the effective knowledge management. Recently researchers and practitioners are interested in both the potential benefits of unlearning and the negative aspects of learning inertia. The purpose of this study is to examine the relationships among learning inertia, unlearning, knowledge integration capabilities(knowledge exploitation and knowledge exploration) and innovative behavior. The results of analysis show that learning inertia is employees' psychological obstacle factor affecting knowledge integration capabilities and unlearning, that unlearning of employees is a key factor affecting knowledge integration capabilities, and that knowledge integration capabilities are driving forces leading to innovative behaviors of employees. For theoretical and practical implications, the research presents the grounds for arguments that knowledge integration capabilities are employees' dynamic capabilities from the knowledge management perspective, that unlearning is a driving force of employees' positive behaviors, and that organizations trying to perform the dynamic knowledge management need to identify the causes of employees' psychological resistance to learning. Limitations arisen in the course of the research and suggestions for future research directions are also discussed.

• 가족자원경영과 정책
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• 제12권3호
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• pp.1-21
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• 2008

Research has emphasized that relationship marketing programs enhance customer satisfaction and reduce switching intentions by building switching barriers. However, the psychological reactance theory demonstrates that building switching barriers can make customers fsel that the alternative not chosen is more attractive, because their freedom of choice has been deprived. It can be hypothesized that a relationship marketing program, which is intended to offer various benefits to customers, may not result in positive customer attitude and behavior. This paper examines the effects of relationship marketing programs on customers' perceptions of switching cost and loss of freedom. The effects of those perceptions on customer satisfaction and switching intentions were identified. In addition, the moderating role of personal reactance was examined. The results of this study suggest that (1) perceived switching cost has significant influence on boosting perceived loss of freedom; (2) perceived loss of freedom has no significant effects on customer satisfaction; (3) perceived loss of freedom enhances customers' switching intentions. Furthermore, psychological reactance has a significant influence on customers' switching intentions. This study concludes that the role of relationship marketing programs should be reconsidered, especially in terms of customers' switching intentions. Customer satisfaction is not the key factor of predicting customers' future behavior.

• 무역학회지
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• 제47권4호
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• pp.161-176
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• 2022

Most companies are achieving economic benefits by producing products in the form of bi-national products, but there are also negative consequences such as reduced brand power, so strategic bi-national product planning and branding is essential. In order to actively reflect these practical needs, this study conducted a comprehensive and easy-to-generalize evaluation of Bi-national products that has been somewhat underdeveloped in previous studies. To this end, the selection and evaluation criteria of the products to be investigated were differentiated. This is to classify the products by place of use and the purpose of use so that the majority of bi-national products can be included, and then use the combination to derive the specific products to be evaluated for bi-national products. The evaluation of the product identified the phenomenon of psychological conflict among consumers due to the country of origin discrepancy at the level of decreasing brand authenticity. The above research design is an evaluation method that can encompass bi-national products as a whole, rather than an evaluation of a specific product or product line that is mainly reported in previous studies, and it is also very easy to apply to practice because it allows us to more carefully identify changes in psychological attitudes.

• 한국심리학회지 : 문화 및 사회문제
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• 제8권1호
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• pp.165-187
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• 2002

본 연구는 생명공학과 관련 기술의 활용에 대한 일반 국민들의 인식과 태도, 그리고 그 인식과 태도에 영향을 미치는 심리적 요인들에 대해 탐색해 보려 하였다. 대학생과 일반 성인집단을 대상으로 생명공학과 기술에 대한 자유연상 반응 및 질문지 응답을 통해 얻어진 결과를 분석하였다. 생명공학 연구 및 기술활용과 관련한 한국 성인들의 인식 내용은 '인간의 존엄성 손상' '인체에 유해한 부작용' '도덕적 혼란' '상업적 악용' 등의 불확실성이나 부작용에 대한 염려와 '질병치료' '수명연장' '식량문제 해결' 등의 긍정적 기대를 중심으로 표상되어 있었다. 생명공학 및 그 기술 활용과 관련한 대학생들의 관심과 인지도는 비교적 높았고, 관련 정보를 얻는 주된 출처는 'TV'와 '신문' 및 '인터넷' 등이었으며, 생명공학이 사회에 미치는 영향의 판단에 대해 신뢰하는 집단으로 '과학자'와 '시민단체'를 들고 있었다. 생명공학 기술의 적용에는 호의적인 태도를 보이지만, '유전자변형 콩으로 만든 두부'의 부작용을 염려하고 먹지 않겠다는 반응이 많았다. 또 개인 유전정보를 사회적이나 공적으로 이용하거나 관리하는 데 대해서는 매우 부정적인 태도를 보이고 있었다. '급진성'과 '행동활성화 체계의 민감성' 및 '신뢰감'과 '적개심' 등의 심리적 속성들이 생명공학 및 그 기술의 활용과 관련한 '관심과 인지도' 및 '기술의 활용의도'와 의미 있게 관련되어 있었다. 또 생명공학에 대한 인지도가 높다고 해서 호의적인 태도가 높은 것은 아니었다. 끝으로 본 연구에서 얻어진 결과의 의미와 추후 연구에 대해 논의하였다.

• 마케팅과학연구
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• 제15권3호
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• pp.93-116
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• 2005

본 연구는 온라인 쇼핑몰을 이용하는 소비자의 외부정보탐색노력에 영향을 미치는 요인을 정보경제학적 관점, 심리적 관점, 웹사이트 이론 관점으로 구분하여 탐색하였으며, 세 가지 이론을 통합하는 통합모델을 설계하였다. 통합 모델을 실증 분석한 결과, 온라인 쇼핑몰을 이용하여 제품을 구매하는 소비자의 외부정보탐색노력정도는 탐색동기, 탐색이익 등에 직접적인 영향을 받는 것으로 검증되었다. 한편 탐색동기는 탐색이익, 구매관여에 의하여 영향을 받는 것으로 검증되었다. 그리고, 탐색이익은 구매관여, 구조적간결성, 탐색의 편리성, 신뢰성에 직접적인 영향을 받으며, 탐색비용은 구매관여, 시간압박성, 구조적 간결성, 탐색의 편리성, 신뢰성에 직접적인 영향을 받는 것으로 확인되었다. 본 연구는 이와 같은 결과를 바탕으로 온라인 쇼핑몰의 관리에 대한 이론 및 관리적 시사점들을 제안하였다.

• 한국의류학회지
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• 제46권1호
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• pp.99-115
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• 2022

The purpose of this study is to explore the benefits of social capital obtained through the use of social media from the perspective of fashion. The study conducted in-depth interviews with 10 women in their 20s who utilized Instagram and YouTube for fashion-related activities. The results show that bonding social capital was related to Instagram and led increasingly to narrow and deep relationships with acquaintances who had already established offline relationships. The study also finds that informational benefit was derived from people who use Instagram image information for smart fashion consumption; in addition, positive feedback on their posts brought the emotional benefit of psychological satisfaction. On the other hand, bridge social capital developed from YouTube users and subscribers. The study discovers that YouTuber public communication or the exchange of opinions leads to an increase in bridge social capital, which is a wide and shallow relationship. Video-based YouTube brought informational benefits as a specific product description, and there were emotional benefits in terms of entertainment while watching videos that combined fashion and entertainment. This report sheds light on individual fashion activities on social media, which is discussed from the perspective of social capital.