• 제목/요약/키워드: Project Satisfaction

검색결과 666건 처리시간 0.032초

정보시스템 감리의 충실성이 고객 만족도와 프로젝트 성과에 미치는 영향 (A Study on the Effect of the Information System Audit Fidelity on the Customer Satisfaction and Project Performance)

  • 김동수;양경식;김현수
    • 한국IT서비스학회지
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    • 제5권2호
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    • pp.59-78
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    • 2006
  • This research is to suggest the factor which is effecting on the information system audit fidelity in the perspective of audit procurer, to develop the measure to evaluate it, to investigate the audit performance and project performance for comparison the audit fidelity between the audit teams. As the analysis results, we found that the audit service factors can be divided to the expert knowledge of auditor and the project attributes itself. It means these factors are the major measures for the audit fidelity. In this research, the hypothesis of this study model is verified throughout the factor and corelation analysis, and the structured equation model is applied. Analysis results show that all relations between the factors are significant statistically. The audit service factors has an effect on audit fidelity. Also the information system audit fidelity can be affect on the project performance, audit performance and customer satisfaction. So, in conclusion, we need to judge closely the audit service factors affecting the audit fidelity for the enhancement of the project performance, audit performance and customer satisfaction.

프로젝트 계획의 변동이 고객만족도에 미치는 영향: IT 프로젝트 결과 중심으로 (The Effect of the Project Plan Variance on Customer Satisfaction: Focus on IT Project Results)

  • 윤형석;이석주;김승철;박소현
    • 한국IT서비스학회지
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    • 제21권5호
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    • pp.51-64
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    • 2022
  • Companies are planning and executing IT projects using information technology as a means to secure external competitiveness. However, IT projects have high risks and uncertainties due to the invisibility of outputs (systems, services, products), and changes in plans frequently occur during project execution. As a result, most IT projects are closed without achieving the target performance. This can lead to a waste of resources and money for the company, which in turn leads to the loss of opportunities to enter new markets. This study intends to analyze the effect of changes in the project plan on customer satisfaction, which is the project performance. Also, we want to find the importance of project planning so that the target performance of the IT project can be achieved. For the empirical analysis of this study, about 500 actual project data were collected. As for the analysis method, statistical analysis such as simple and multiple regression analysis and control effect was performed. Looking at the results of the analysis, it was found that the scope change affects the cost change and the schedule change. Also, changes in scope and cost were found to affect project performance. The theoretical performance of this study proved the theoretical fact that good project performance comes out if the IT project is executed as planned. The practical performance suggested the need for a change in project management by proving that thorough execution of the project planning stage can improve the project performance in the Korean project management culture, where the project planning stage is poorly performed for the rapid implementation of the IT project.

IS프로젝트에서 PMS 품질이 성과에 미치는 영향에 대한 연구 (A Study on the Impact of the PMS Quality on Performance in Information Systems Project)

  • 정천수;안현철
    • 지식경영연구
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    • 제13권3호
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    • pp.79-103
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    • 2012
  • Recently because the IS development project is large scale and complicated, the necessity of tools that can manage effectively smooth communications and the harmonized project between the interested parties is exposed. According to this fact, many companies are investing enough to the PMS (Project Management System) for the sake of the systematic management of the IS development project, and also this PMS is emerging as one of the indispensable tools for the successful IS development project by casting off from a auxiliary means for the past project management. However, as had been expected, whether the introduction of the PMS is possible to facilitate communications within a project team, and a main motivation that can derive individual performance and organizational performance that participated in the IS development project is induced or not are not verified still empirically and apparently. With respect to this, a survey was conducted to examine how PMS quality affected user satisfaction, communication, individual performance and project performance. The effects of the data gathered were verified by structural equation model analysis.

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노인일자리사업 참여자의 생활만족도 영향요인 연구 (A Study on the Determinants of Life Satisfaction for the Senior Job Placement Project Participants)

  • 박평
    • 디지털융복합연구
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    • 제11권9호
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    • pp.113-126
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    • 2013
  • 본 연구는 일자리특성이 노인일자리사업 참여노인의 직무만족과 생활만족도에 미치는 영향과 사회적 지지의 조절효과를 탐구하는데 그 목적이 있었다. 본 연구를 위한 자료로는 한국노인인력개발원의 2012년 노인일자리사업 참여노인 실태조사 자료를 사용하였으며, 주된 자료분석방법으로는 위계적 중다회귀분석방법을 사용하였다. 연구결과, 직무내용, 근로환경, 교육 및 서비스환경의 네 일자리특성 변수들은 노인일자리사업 참여노인들의 직무만족에 정의 영향을 미치는 반면에 급여는 유의미한 영향을 미치지 않으며, 직무만족은 노인일자리사업 참여노인들의 생활만족도 증대에 긍정적인 기여를 하는 것으로 나타났다. 이에 덧붙여, 사회적 지지(자녀지지와 외부지지)는 일자리특성과 직무 만족 및 직무만족과 생활만족도 간의 관계를 조절하지 않는 것으로 나타났다.

공동주택 리모델링 사업의 업무별 중요도 및 만족도 조사 (A Research about Importance and Satisfaction in Each Tasks on Apartment Remodeling)

  • 오지섭;최윤기
    • 대한건축학회논문집:구조계
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    • 제34권6호
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    • pp.35-43
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    • 2018
  • As rapid increasing of domestic apartments, decline of the market value of the old apartment and to be announced policy by government are re-lighting to be insufficient growth than the past 15 years in market of apartment remodeling. In this study, research the conflicts on apartment remodeling project and analysis of importance and satisfaction by survey. Also, the survey was being progressed for every participant who are related in an apartment remodeling project. After this study, this study will propose basic data for effective way to improve on apartment remodeling project. For this purpose, generalize the project stage level by level. And analysis status of business progress to be felt from participants of project. According to the results by a survey, the each result of elements can be a reference value for a good way of apartment remodeling to proceed and improve.

경주시 역사문화환경지구 내 상업가로경관에 영향을 미치는 요인 분석 (A Study on the Analysis of User's Satisfaction at the Commercial Street of Historic and Cultural Environmental Districts in Gyeongju)

  • 최무현
    • 한국농촌건축학회논문집
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    • 제16권3호
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    • pp.19-26
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    • 2014
  • This study aims to examine residents' satisfaction and behavioral condition at the commercial street of Historic and Cultural Environmental Districts in Gyeongju. To achieve this, the study relied on empirical study method and additionally, present condition survey was performed with a user interview. residents' satisfaction and preferences analysis was conducted to figure out present conditions and improvements. This work has completed a total analysis of the architectural characteristics and street factors among various factors which influence residents' satisfaction level including physical street equipments and street view factors which are main contents of previous studies and street improvement project. Using statistical analysis, each factor's significance was verified quantitatively. Accordingly, this study presents prior consideration points before planning the commercial street improvement project and the region development project.

창의적 캡스톤 디자인을 활용한 팀 프로젝트수업 운영에 따른 학습만족도 및 이해도 변화에 관한 연구 (A Study on the Change of Learning Satisfaction and Comprehension of Team Project Instruction Using Creative Capstone Design)

  • 김창희
    • 디지털산업정보학회논문지
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    • 제13권4호
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    • pp.179-191
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    • 2017
  • The purpose of this study is to investigate the change of comprehension degree about learning satisfaction and capstone class by applying the subject which draws idea for team project task in college to creative capstone design program. The Capstone Design Program is designed to train fieldworkers with creative problem solving skills and is widely applied as a problem-solving course in team-based projects. In this paper, based on the case study of the 'fusion capstone design' operated in the first semester of 2015 ~ 2017, the capstone design course was established in the course of designing ideas for problem solving. The results of this study are as follows: First, the questionnaire about capstone design instruction process, instruction method, and learning achievement satisfaction were analyzed. As a result, understanding of capstone design was found to be higher than that of class before class, and satisfaction of performance course, method of teaching performance and learning outcome were obtained.

노인일자리사업 참여자의 직무만족이 사업성과에 미치는 영향 (Influence of Job Satisfaction on Project Effectiveness of Employment Promotion Project for the Elderly)

  • 조준;김영희;조지현
    • 한국콘텐츠학회논문지
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    • 제14권1호
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    • pp.294-304
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    • 2014
  • 본 연구는 노인일자리사업 참여자의 직무만족이 사업성과에 미치는 영향을 검증하여, 노인일자리사업의 성과를 향상시키기 위한 실천전략의 근거를 제시하는데 그 목적이 있다. 조사는 전라남도 지역 노인일자리사업 참여자 240명을 대상으로 2012년 10월 ~ 2013년 1월까지 실시하였다. 연구결과 노인일자리사업 참여자의 직무만족 중 전반적 만족, 업무강도 만족, 근무환경 만족, 동료관계 만족, 수요처 만족이 사업성과에 유의미한 영향을 미치는 것으로 보고되었다. 즉, 노인일자리사업에 대해 전반적으로 만족할수록, 업무강도, 근무환경, 동료관계, 수요처에 만족할수록 사업성과는 향상되는 것으로 나타났다. 본 연구결과에 기반하여, 노인일자리사업 참여자의 직무만족 향상을 위한 실천적 제언을 하였다.

비대면 학습환경에서 프로젝트 기반 학습(Project-Based Learning: PBL) 학습성과 및 만족도 분석 (An Analysis of Learning Outcomes and Learning Satisfaction of Project-Based Learning in non-face-to-face Learning Environment)

  • 이윤경;김은진
    • 한국콘텐츠학회논문지
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    • 제21권6호
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    • pp.814-825
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    • 2021
  • 본 연구의 목적은 S 여자대학교의 교수학습지원센터에서 운영하는 비대면 프로젝트 기반 학습(Project-Based Leaning: PBL)강좌에 참여한 학습자의 학습성과 및 학습 만족도에 대해 알아보고자 실시하였다. 본 연구를 위한 설문지는 학습전략(동료학습 전략, 비판적 검토 전략, 정교화 전략, 초인지 전략 및 온라인 프로젝트 활동)과 학습 만족도에 관한 질문 총 28개로 구성되었다. 설문조사를 위하여 2020학년도 프로젝트 기반 학습강좌에 참여한 학습자 중 300명(1학기 210명, 2학기 90명)이 참여하였다. 사전-사후 설문조사 결과 1학기와 2학기 모두 사후 설문조사 결과의 평균이 더 높게 나타났다. 두 학기 모두 프로젝트 기반 학습 수강 후에 학습전략 평균이 향상하였다. 프로젝트 활동이 학습활동에 도움이 되며, 수업에 참여도를 높인다는 결과를 확인하였다. 이를 바탕으로 심화된 비대면 학습환경에서의 PBL 연구가 지속되어야 함을 시사한다.

의료취약지 스마트의료에 대한 만족도와 요구도의 결정요인 (Determinants of Satisfaction and Demand for Smart Medical Care in Vulnerable Areas)

  • 진기남;한지은;구준혁
    • 한국병원경영학회지
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    • 제26권3호
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    • pp.56-67
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    • 2021
  • There are few domestic studies on medical services in medically vulnerable areas where medical use is not met due to a lack of medical resources. The past studies on smart medicine targeting medically vulnerable areas grasp only the overall satisfaction level, or the sub-dimensions of satisfaction are not classified clearly. Also, it lacks consideration of the patient's needs. This study aims to analyze the effect of users' experience of the smart medicine pilot project conducted in medically vulnerable areas on satisfaction and demand. The user's experience was measured by variables in the dimensions of structure, process, and outcome. Among the pilot project participants, 282 subjects responded to the 2019 survey. Using the hierarchical regression method, we tried to find out the determinants of satisfaction and service demands. Experience factors affecting satisfaction were found to be accessibility, certainty, effectiveness, and efficiency. In addition, it was found that the demand in their 60s was high and that accessibility, certainty, effectiveness, and efficiency had a statistically significant effect on the demand. It is expected that the smart medicine pilot project will be effectively operated by well utilizing the factors influencing satisfaction and demand revealed in this study.