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A Study on the Effect of the Information System Audit Fidelity on the Customer Satisfaction and Project Performance  

Kim, Dong-Soo (서울산업대 컴퓨터공학과)
Yang, Kyung-Sik (안양대학교 정보통계학과)
Kim, Hyun-Soo (국민대학교 경영학부)
Publication Information
Journal of Information Technology Services / v.5, no.2, 2006 , pp. 59-78 More about this Journal
Abstract
This research is to suggest the factor which is effecting on the information system audit fidelity in the perspective of audit procurer, to develop the measure to evaluate it, to investigate the audit performance and project performance for comparison the audit fidelity between the audit teams. As the analysis results, we found that the audit service factors can be divided to the expert knowledge of auditor and the project attributes itself. It means these factors are the major measures for the audit fidelity. In this research, the hypothesis of this study model is verified throughout the factor and corelation analysis, and the structured equation model is applied. Analysis results show that all relations between the factors are significant statistically. The audit service factors has an effect on audit fidelity. Also the information system audit fidelity can be affect on the project performance, audit performance and customer satisfaction. So, in conclusion, we need to judge closely the audit service factors affecting the audit fidelity for the enhancement of the project performance, audit performance and customer satisfaction.
Keywords
Audit Service Attribute; Audit Fidelity; Project Performance; User Satisfaction;
Citations & Related Records
Times Cited By KSCI : 1  (Citation Analysis)
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