• Information Systems Review
• /
• v.10 no.2
• /
• pp.195-209
• /
• 2008

Customers' needs change every moment. Profitability of stores can't be increased anymore with an existing standardized chain store management. Accordingly, a personalized store management tool needs through prediction of customers' preference. In this study, we propose a recommending procedure using dynamic customers' preference by analyzing the transaction database. We utilize self-organizing map algorithm and association rule mining which are applied to cluster the chain stores and explore purchase sequence of customers. We demonstrate that the proposed methodology makes an effect on recommendation of products in the market which is characterized by a fast fashion and a short product life cycle.

• 한국경영정보학회:학술대회논문집
• /
• 2008.06a
• /
• pp.383-393
• /
• 2008

Online games are the popular topic due to the increased total online game market volume nowadays. And many studies on online games are released. But most studies used the questionnaire method that reveals only section of the situation like a snapshot. For this reason, previous studies have a little limitation that does not show dynamical changing issues like a product life cycle and changes in customer's mind Because of this, we studied on online games with the system dynamic model which can show dynamic simulations to analysis time series data. We chose MMORPG (Massively Multi-play Online) RPG (Role Playing Game) in sort of online games because it has many absorbing factors and enthusiastic users. We designed the simulation model which analyzes the influences of update and CRM strategy on users. We put the game developer who is ready for updated version game and released that periodically and focused on dormant users who used to be enthusiastic about MMORPG. The simulation results showed that the update has positive influences on new users gathering and hold established users. And CRM strategies help to prevent dormant users from transferring to rivals by offering them re-absorbing factors. Through this study, we confirmed the importance of update on online games and the necessity of introducing CRM strategy in the online game market.

• Journal of Distribution Science
• /
• v.16 no.6
• /
• pp.37-53
• /
• 2018

Purpose - There have been not enough studies on the ways customer Moment of Truth(MOT) activities are structured along with consumption chain and their influences as well as the relative influences of service quality at Moment of Truth on customer performance. Therefore, customer service needs needed at Moment of Truth may differ depending on whether these distribution services are at introduction-growth stages or maturity-decline stage already, but there is no study which illustrates this. Research design, data, and methodology - This study selects VoIP and IPTV as the household telecommunication and distribution services at introduction-growth stages as well as high speed internet and wire telephone as those at maturity-decline stages. Then it identifies which experiences that customers have at Moment of Truth by each service as well as the influences related to what the customers consider as important. Results - As the result of demonstration with the target of 858 respondents, customers' experiences and requests differ at Moment of Truth. For service quality, what takes the positive roles in customer performance includes corporeality and certainty for the services at introduction-growth stages as well as reliability, sympathy, and mutuality for those at maturity-decline stages. Conclusions - Implications of these results as well as further directions for study are suggested.

• 제어로봇시스템학회:학술대회논문집
• /
• 1999.10a
• /
• pp.177-180
• /
• 1999

Nowadays, one of the major technical issues in manufacturing is to create an environment to promote collaboration among diverse engineering activities. Collaborative engineering is an innovative approach integrating widely distributed engineering activities through promoting information sharing and actual collaboration. It requires close interactions among developers, suppliers and customers, and consideration of entire product life cycle from concept to disposal. A carefully-designed operating system is crucial for successful collaboration of many different activities in a Networked Virtual Manufacturing System(NVMS). High extensibility, flexibility and efficiency ale the key characteristics requested of an operating system to handle the complexity of the NVMSs. In this paper, we propose a model of the operating system for collaborative engineering using concurrent quasi-procedural method(QPM). QPM is a goal-driven data management technique for distributed and parallel computing environments. It is to be applied to the evaluation of activities to be executed, validities of input data, execution path of activities for a needed output, and expected to greatly improve the productivity of operations by preventing redundant evaluations. Collaboration among many different engineering activities in NVMSs is to be performed by the network of agents that encapsulate the capabilities of both users and their tools.

• Proceedings of the Computational Structural Engineering Institute Conference
• /
• 2003.04a
• /
• pp.313-320
• /
• 2003

The efficient and well organized database is essential for the management of information in every industrial field. In this study, a practical and effective database which can handle 3-D information of steel bridges is built on the basis of a STEP-based data model. The data model of steel bridge information is classified into geometric and non-geometric part and the design information is represented by linking geometric information and life cycle supported non-geometric information. Especially, the shape information is represented by boundary representation method, which is one of the representative methods of solid model information. In this study, ISO/STEP(STandard for the Exchange of product model data) AP203(configuration controlled design) EXPRESS schema is used to represent the shape information of steel bridge. The syntax of EXPRESS schema of developed data model is verified by NIST Expresso - is a tool for parsing and compiling EXPRESS schema. Also, this study verifies the conformance of the data model by applying to the real data of Hannam bridge. Therefore, the constructed database using STEP-based data model of steel bridges can be used effectively in the concurrent engineering point of view with transferring and sharing steel bridge information.

• The Journal of Society for e-Business Studies
• /
• v.3 no.2
• /
• pp.179-202
• /
• 1998

This study reviews the concept of Integrated Logistic Support(ILS), ILS standards, ILS elements, and the processes of developing ILS elements and Logistics Support Analysis(LSA). It also examines the potentials of applying ILS development process to building CALS systems in commercial sectors in order to accomplish business process innovation and achieve life-cycle cost savings in product and equipment management. In order to utilize the ILS approach for commercial industries, we need customizing the process of Logistics Support Analysis defined in MIL-STD-1388-lA. The success of ILS implementation depends on the determination of the range of ILS elements in relation with the application environment, and the appropriate development of those elements. During the development process, in order to analyze and design logistics flow processes and supporting activities, we suggest the object-oriented logistics process modeling approach with basic concepts and constructs embedded in objects. Several diagrams including Class Diagram, Class-Instance Diagram, and Integrated Instance Diagram, are provided. Simple Steps to follow are suggested for the analysis and design of inter-organizational logistics flow and support processes. The outcomes of the study are expected to contribute to stimulating the utilization of ILS concepts and development process during building commercial CALS systems.

• IE interfaces
• /
• v.19 no.3
• /
• pp.255-269
• /
• 2006

Digital manufacturing(DM) is the ability to describe every aspect of the design-to-manufacture process digitally-using tools that include digital design, CAD, office documents, PLM(Product Life-cycle Management) systems, analysis software, simulation, CAM software and so on. The major automotive companies are already deeply invested in DM with almost every process being digital rather than paper-based. But it has taken a long time for the digital process to mature into something usable and there have been some major barriers that have prevented from the DM becoming a reality. Thus many companies hesitate to make a decision of implementing the DM. This paper deals with a study investigating which factors are important for implementing the DM to industries successfully. The extended technology acceptance model (ETAM) is used as the relation model of cause and effect. The quality of hardware, the quality of software, the range of collaboration among companies and the preference of the user are defined as the external factors. Interview method is used for gathering input data, and the results are analyzed with SPSS. The results indicate that four external factors are effective on the successful implementation of DM, and the perceived usefulness is most important.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.42 no.2
• /
• pp.49-61
• /
• 2019

As the technological gap amongst manufacturers decreases, the life cycle of products has shortened, and competition accelerates due to the development of technology, incumbent manufacturing companies face growth limitations. In order to overcome such business issues, manufacturing companies are increasingly interested in changes in business models and innovations, especially in the direction of providing services where they can maintain the competitive advantage of their products. In such context, this empirical study examines managerial leadership, differentiation strategies, and products and services pricing as 'servitization factors', which can be driving forces for moving into a new era of growth for Korean SMEs, focusing on the mediating effects of servitization competency. The results are as follows : First, it was confirmed that executive leadership, differentiation strategy, and information & communication technology capability have a direct effect on service sales. Second, the process competency, partnership competency, and ICT competency, which are presented as the service competence of SMEs, were found to play an important role in inducing service sales in managerial leadership, differentiation strategy, product and services pricing. It also emphasized the role of the public policy such as helping to foster SMEs as key partners in the expansion of social facilities and establishing platforms through ICT and data utilization for the convergence of manufacturing services.

• Journal of the Korean Graphic Arts Communication Society
• /
• v.30 no.3
• /
• pp.1-11
• /
• 2012

According as the latest printing technology is converted from analogue to digital, life cycle of a printing technology is shortened and the existent printing companies were faced always in a new technology. Specially, way of foreign countries export opened because globalization of printing market is accelerated. But, printing buyers of advanced nation require standard printing process control. fect at product process step. Emphasized in IPA technical conference for past several years tendency about graphic art color proofing and technical analysis and comparison going through Color Proofing RoundUP. These researchers have developed a color management technology. A specially developed printing technology and reference characterization data brought certain high quality elevation in a graphic art proofing technology. When excessive GCR method application supervise printing, width of color conversion necks by requiring a lot of color conversions than proofing. But, these point is lacking relatively than a lot of effects that GCR gives. Therefore, correct interests of GCR algorithm and verification step to forecast beforehand result about actuality application are positively necessary. Therefore, this research forced into input file which is applied with different levels from input to print for printing optimization that consider standard printing with eco-friendly by method to solve these problem. And experimented using manuscript who GCR level is applied as is different in each field, and analyzed the result. Also, it is verification method by step to last printing from input file that solve been the various quality who generate in actuality field through these analysis result. ICC color management confirmed printing optimization process applying GCR algorithm improved to base.

• Journal of Astronomy and Space Sciences
• /
• v.31 no.3
• /
• pp.265-276
• /
• 2014

The application of software engineering is not common in the development of astronomical observation system. While there were component-wise developments in the past, large-scale comprehensive system developments are more common in these days. In this study, current methodologies of development are reviewed to select a proper one for the development of astronomical observation system and the result of the application is presented. As the subject of this study, a project of operation software development for an astronomical observation system which runs on the ground is selected. And the output management technique based on Component Based Development which is one of the relatively recent methodologies has been applied. Since the nature of the system requires lots of arithmetic algorithms and it has great impact on the overall performance of the entire system, a prototype model is developed to verify major functions and performance. Consequently, it was possible to verify the compliance with the product requirements through the requirement tracing table and also it was possible to keep to the schedule. Besides, it was suggested that a few improvements could be possible based on the experience of the application of conventional output management technique. This study is the first application of the software development methodology in the domestic astronomical observation system area. The process and results of this study would contribute to the investigation for a more appropriate methodology in the area of similar system development.