• 제목/요약/키워드: Post-sales

검색결과 104건 처리시간 0.028초

의약품 해외 수출을 위한 한국 제약산업의 해결과제 (Barriers Impeding Domestic Pharmaceutical Industry's Exportation to Developed Countries)

  • 윤수진;민지혜;조은
    • 한국임상약학회지
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    • 제23권2호
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    • pp.106-113
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    • 2013
  • Background: For Korean pharmaceutical industry to continue to grow, it is requisite to enter the global markets of developed countries. However, the export volume has fallen short of 10% of the gross sales and the industry has only recently warming up to prepare the globalization along with suchlike the Columbus Project. Purpose: This research was conducted to identify the difficulties Korean pharmaceutical companies perceived and to discover the gap in the needs for the government aid the companies have been seeking in the purpose of entering the developed pharmaceutical markets. Method: A survey method was used for this research. Six experts were surveyed and provided comments for the pre-questionnaire. Then, a final questionnaire was developed consisting of 10 items on regulatory-related and another 10 items on non-regulatory-related factors in drug exportation using the Likert scale (1 to 5). The survey sample was 30 Korean companies which have participated in the Columbus Project since 2010. Results: Nineteen (63%) companies responded to the survey. Most companies perceived difficulty (mean = 4.19) over the entire pathway of the regulatory process of global markets. Clinical trials and post-marketing surveillance were remarked as the most difficult barrier to follow the regulatory globalization. Among non-regulatory related factors, marketing, arranging a distribution network, obtaining experts, and projecting a timeline in exportation were brought up as the most difficulty. Conclusion: Especially, cost and language barrier were considered as the main cause producing these difficulties across regulatory and non-regulatory processes and accordingly, securing both long term budget and experts at governmental level was suggested by the domestic pharmaceutical companies.

영업직 비즈니스맨을 위한 모바일 서비스 디자인 개발에 관한 연구 -터치 폰 위젯 서비스를 중심으로- (Mobile service design supporting for Sales Business work)

  • 이현진;박혜연;장대석
    • 한국HCI학회:학술대회논문집
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    • 한국HCI학회 2009년도 학술대회
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    • pp.895-900
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    • 2009
  • 모바일 폰은 단순히 전화라는 커뮤니케이션 수단의 역할 뿐 아니라 웹, 멀티미디어, 카메라 등의 정보 가전과 융합하면서 일상생활의 주요 정보 플랫폼으로서의 역할을 하고 있으며, 이러한 모바일 폰의 위상에 따라 다양한 서비스와 인터렉션들이 개발되어 현재에 이르고 있다. 본 연구는 이러한 모바일 폰의 발전 방향 아래서 다양한 사용자의 정보 서비스 요구에 따른 맞춤 서비스 디자인을 개발하고자 하였으며, 업무상 모바일 사용 비중이 높은 영업직 종사자들을 위한 모바일 업무 지원 서비스를 연구하였다. 연구의 방법은 영업직 및 이와 유사하게 대인 커뮤니케이션 비중이 높은 업무에 종사하는 비즈니스맨을 대상으로 Contextual Inquiry Interview 기법을 활용하여 관찰 및 인터뷰를 실시하고 이 결과를 분석하여 사용자들의 니즈와 현행 모바일 사용상의 문제점들을 도출하고 모바일 사용 효율을 높여줄 수 있는 서비스 컨셉을 도출하였으며, 이를 구현하기 위한 화면 설계와 인터렉션 디자인, GUI 디자인을 수행하였다. 연구의 결과로 영업직 사용자들의 즉흥적 정보 처리 요구와 정보의 연계성을 높여주는 포스트 위젯 서비스와 인맥 관리 및 정보 검색의 유연성을 제공하는 메모리 박스 서비스를 제안하였다. 이들은 최근 주목받고 있는 모바일 플랫폼 모델인 터치폰을 위한 위젯 서비스의 형태로 구현되었다.

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2005년 쿠폰제 경영컨설팅 기업의 재무성과 (An Analysis on the Firms' Financial Performance of 2005 Coupon-System Management Consulting)

  • 이성환
    • 한국산학기술학회논문지
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    • 제11권8호
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    • pp.2888-2898
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    • 2010
  • 기업 경영이 점차 글로벌화 되어가는 환경 하에서 중소기업의 경쟁력강화대책의 일환으로 경영컨설팅 지원 사업이 시작된 지 10년이 되었다. 그동안 실증적인 사후자료에 의한 평가는 전무한 실정으로 본 연구에서는 중소기업 쿠폰제 경영컨설팅 사업을 통한 사업참여 중소기업의 재무적 상황을 중심으로 사업참여 전 후를 비교 분석함으로 써 본 사업의 시행성과를 분석하는 데 그 목적이 있다. 검증결과 경영컨설팅 전 후 대부분의 대립가설은 기각되고, 성장성지표의 매출액증가율 및 활동성지표의 경영컨설팅후 2년 총자산회전율은 기각되지 않아 차이가 있다고 할 수 있으나 역의 영향력(설명력)을 가진 것으로 나타나, 쿠폰제 경영컨설팅사업의 실질적인 효율성 제고가 필요하다.

A Study on CRM Practices for Public sector Insurance Companies

  • Dinesh, Reetha
    • 아태비즈니스연구
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    • 제3권1호
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    • pp.39-47
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    • 2012
  • Organizations pursue a CRM strategy for the purpose of increasing business performance and value. However, firms face a multitude of organizational challenges associated with this endeavor. To reduce their risk of failure, it is suggested that firms undertake a deep analysis of organizational readiness prior to committing to a CRM initiative. Insurance sector is no exception to this fact. There is an increased need to concentrate on the various challenges thrown open by the public insurance firms in implementing CRM. Many insurance firms have invested into customer driven CRM but research indicates varying outcomes (Schmith 2004). While it is clear that there are significant issues involved in the CRM implementation and success and environment faced by the public sector. It is clear that business should have an easier time in applying CRM systems is the strategic value for public sector. With customers demanding more service and accessibility from administrators, public sector CRM software technologies have to offer best solutions for achieving process and cost objectives (Souder 2001). With results which go far beyond improved service delivery and include sustained cost reductions, increased customer knowledge and better employee morale, CRM software implementation and post product environments offer great upside value. Although there are material differences in public sector use of CRM strategy, they share at least one glaring similarity - they have much to gain from proven CRM software technology. As business methods cross over in the public sector, many government bodies are investigating how they can adopt and adapt various CRM models (Bleyer 2003). There is a need to understand the similarities and differences in public sector CRM to foster shared knowledge, business processes and planning functions to integrate disparate technologies and software platforms and then, of course, the organizational culture to support knowledge sharing (Peters 1997). For the public sector, there are clearly identified CRM processes which have resulted in increased profits and improved efficiency. These have focused on sales, marketing and customer service activities, which often operate along fundamentally different lines in various public sector insurance companies. Thus the present research paper makes an attempt to explore how public sector CRM methods can be adopted and subsequently adapted.

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가축 사양 관리 자동화를 위한 전자 개체 인식 장치 개발 (Development of an Electronic Identification Unit for Automatic Dairy Farm Management)

  • 조성인;류관희;안광재;김유용;유윤관
    • 한국축산시설환경학회지
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    • 제8권2호
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    • pp.63-72
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    • 2002
  • In Korea, a need of automatic dairy farm management system has been increased to lower production cost and to strengthen international competition. However, the present management system was mostly relied on foreign technologies and caused some problems in post management and after-sales services. Therefore, though there is a problem of price and quality at present, domestic technologies of the management system should be developed for the long run. This study was conducted to develop an electronic identification unit for an automatic dairy farm management system. The developed system was consisted of a tag, a reader, a switching circuit, and a personal computer. The tag attachable to each individual cow was developed to transmit individual radio frequency(RF) code into the air with modulation of ASK(amplitude shift keying). And the switching circuit was added to avoid confusion on reception and transmittance. The reader attached to a feeding device was developed to transmit activating signal periodically and to identify code of the individual tag when the tag was approached to the device. The reader was consisted of an active filter, a detecter, a comparator and a microcontroller. The test result was feasible enough to apply it for the automatic farm management system and the identified maximum distance was about 37cm.

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한우 교육프로그램 적용 결과 분석을 통한 경영 교육프로그램의 개발 준거 -경북지역을 중심으로- (Development Conformity of the Management and Educational Program through Application and Analysis for Hanwoo Education Programs -Samples in Gyeongbuk Areas-)

  • 김창만;최정훈;최인학
    • 한국환경과학회지
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    • 제21권5호
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    • pp.647-654
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    • 2012
  • The goal of this study was to investigate the distribution chart of management and satisfaction through Hanwoo education program and to provide fundamental data and development conformity available on the management and educational program to managers. In this study, we chose 75 managers taking part in Hanwoo education program as pre-test and applied satisfaction for education program to 33 managers randomly selected as post-test. The results of this study are as follows: First, age and academic career had a significant (P<0.05) effect on breeding size, breeding career, sales, and management methods. This may be due to the fact that managers in Hanwoo industry tended to raise academic standards and the age group moved towards young age rather than middle and old ages. However, an academic career was unaffected by sale and management methods. Second, managers who randomly selected the education program showed higher satisfaction about the program and lower or usual interest and intention in the educational environment, incidental facilities, and reviews. In conclusion, to equip the constituent parts of education program with entire propriety and an effective running system, information on breeding size and breeding career for managers in Hanwoo Industry with respect to age and academic career had to be clearly premeditated. It also needed the educational program to look at it from the standpoint of the managers.

세대간 스마트폰 사용에 영향을 미치는 요인에 관한 비교·연구: 뉴실버 세대와 넷 세대를 중심으로 (A Comparative Study on Factors Affecting Intergenerational Smartphone Use: Focusing on the New Silver Generation and the Net Generation)

  • 이충훈;정재욱;이중정
    • 한국정보시스템학회지:정보시스템연구
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    • 제23권4호
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    • pp.49-74
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    • 2014
  • The introduction of smartphone caused the most revolutionary change in the domestic telecommunications market after the digital revolution. However, due to the saturation of the local market, it is expected to post negative growth in 2016 and the sales of national communication carriers is in stasis. Thus, the smartphone industry is starting to shift its marketing efforts to secure the silver generation who still has room for increase in the rate of smartphone usage. As the silver generation has physical limitations and differences in needs, the marketing strategy based on the smartphone utilization is not appropriate. This study suggests the new silver generation, who has high income level and similar characteristics to the younger generation, as the new customer segment for smartphone. We analyze the effects of the major variables of UTAUT on smartphone use, as well as examine how these relationships differ between the new silver and the net generation. We verified the hypotheses using a survey with 309 smartphone users. The research findings supported the hypotheses regarding the effects of performance expectancy, effort expectancy and facilitating conditions on smartphone use, but did not support the hypothesis on the effect of social influence. The result of the group comparisons showed that both generation have similar characteristics on innovativeness and cognitive absorption, but the moderating effect of age on performance expectancy, effort expectancy and use is stronger in conjunction with the new silver generation. The study results are expected to be used in establishing a marketing strategy for the new silver generation.

노인소비자의 학력수준이 외식구매의사결정 과정에 미치는 영향에 관한 연구 (Effect of the Elderly Consumers' Education Level on Eating-Out Decision Making Process)

  • 김태희;서은
    • 한국식생활문화학회지
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    • 제20권6호
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    • pp.638-643
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    • 2005
  • As Korea has approached the aging society, older Koreans have become an important force in restaurant sales today. To succeed with this silver market, it is important for restaurant managers to know who they are and what factors influence older Koreans' eating-out decision making process. The purpose of this study was to investigate the effect of the silver consumers' education level on eating-out decision making process. Data were collected from 178 older consumers above 55 years old and analyzed using the descriptive statistic analysis, MANOVA, and one-way ANOVA. The results showed that the elderly consumers' education level significantly influenced the decision making process in determining where to eat out. Significant differences were found in the Problem Recognition Step(Wilks' Lambda=0.817, F=2.991), Information Search Step(Wilks' Lambda=0828, F=2.218), Alternative Evaluation Step II(Wilks' Lambda=0.741, F=3.596), Purchase Decision Step(Wilks' Lambda=0.859, F=2.223), and the Post-Purchase Behavior(Wilks' Lambda=0.885, F=1.780). The higher education level was, the more directly involved in the eating out decision process. The elderly consumers with university education were likely to 'propose to eat out by themselves'(F=9.346), to obtain restaurant information from the 'printed materials'(F=7.452), to go to 'family restaurant'(F=9.057), 'Japanese restaurant'(F=8.7891) and 'fine dining restaurants'(F=3.936), and to directly express their emotion when they had complaints about restaurant service(F=3.206). In conclusion, older Koreans will become more healthy and wealthy which means the dining out activity will be an important part of their life to socialize with people. Therefore, food service operations should consider the elderly consumers' needs and expectation of restaurant services and actively position themselves for this new market segment.

노인 소비자의 경제적 독립성이 외식 구매 의사 결정 과정에 미치는 영향에 관한 연구 (Effect of the Elderly Consumers' Financial Independency on Eating-out Decision Making Process)

  • 김태희;서은
    • 동아시아식생활학회지
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    • 제15권4호
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    • pp.475-482
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    • 2005
  • As Korea has approached the aging society, older Koreans have become an important force in restaurant sales today. To succeed with this silver market, it is important for restaurant managers to know who they are and which factor influence the older Koreans' eating-out decision making process. The purpose of this study was to investigate the effect of the elderly consumers financial independency on restaurant selection process. Data were collected from 178 older consumers above 55 years old and analyzed using the descriptive statistic analysis, MANOVA, and one-way ANOVA. The results showed that the elderly consumers financial independency significantly influenced the decision making process in determining where they eat out Significant differences were found between high income group and low income group in the Problem Recognition Step(Wilks' Lambda=0.776, F=3.796), Information Search Step(Wilks' Lambda=0.779, F=2.959), Alternative Evaluation Step (I :Wilks' Lambda=0.835, F=1.748/ II :Wilks' Lambda=0.764, F=3.212), and Purchase Decision Step(Wilks' Lambda=0.849, F=2.412), except the Post-Purchase Behavior(Wilks' Lambda=0.933, F=1.179). The more financially independent older consumers were, the more directly they were involved in the eating out decision making process. Older consumers with higher income and more personal property were likely to 'propose to eat out by themselves'(F=10.986), to obtain restaurant information from the 'printed materials'(F=9.707), to consider 'convenient location' as most important factor when they eat out(F=5.594), and to go to 'family restaurant'(F=7.067), 'Japanese restaurant'(F=7.391) and 'fine dining restaurants'(F-=6.382). In conclusion, we found that the elderly consumers financial independency did influence the eating-out decision making process. Considering that older Korean will become a financially independent consumer and will be eating away from home more often, food service operations should actively position themselves for this market and develop the market-driven menus and services to meet their needs and expectations.

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일지역 청소년을 위한 흡연예방사업 효과 평가 (Evaluation of Smoking Prevention Programme Targeted at Adolescents in Seoul Area)

  • 이정렬;이경희;배선형;서구민;함옥경
    • 한국보건간호학회지
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    • 제18권1호
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    • pp.74-79
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    • 2004
  • The purpose of this study was to evaluate the effects of smoking prevention programs offered to primary and secondary school students in Seoul, and to analyze factors related to smoking for these students. A quasi-experimental study design was employed and a total of 8,717 students for pre-test and 7,925 students for post-test were participated in the study. The smoking prevention programs included poster and slogan contests. smoking cessation workshop. distribution of smoking prevention pamphlets, reinforcement of smoking regulations, and operation of mobile smoking cessation booth. The results indicated that smoking prevalence decreased after the intervention. However. despite the reinforcement of the regulation related to sales of tobacco to adolescents. more than $50\%$ of the participants still purchased tobacco from stores, while $20.8\%$ obtained tobacco through their friends. Stress, juvenile delinquency, and pocket money were identified as significant factors associated with tobacco use for these students. In conclusion, smoking prevention programs with multiple intervention strategies were effective in decreasing the smoking prevalence among adolescents. Further study is recommended to conduct an experimental study using comparison group to control the effect of other social influences such as national smoking cessation campaigns.

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