• 제목/요약/키워드: Port Service level

검색결과 140건 처리시간 0.029초

항만물류 정보서비스의 만족도 분석에 관한 연구 (A Study on the Satisfaction Analysis of Information Service for Port Logistics)

  • 이홍걸
    • 한국항만경제학회지
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    • 제30권1호
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    • pp.57-71
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    • 2014
  • 항만이 선사를 비롯한 항만 이용자들에게 제공하는 정보는 업무 수행을 위한 필수적인 정보들로서 매우 중요한 가치를 지니고 있다. 따라서, 항만이 제공하는 정보서비스 역시 항만이 선사에게 제공하는 중요한 서비스 중 하나에 해당되나, 이와 관련한 연구는 매우 부족한 실정이다. 본 연구는 이러한 점에 주목하여, 항만물류 정보서비스의 만족도를 분석하는 것을 목적으로 수행되었다. 연구의 목적을 달성하기 위해, 선행연구를 바탕으로 16개의 평가항목으로 구성된 평가기준을 확립하고, 만족도의 수준을 일목요연하게 파악할 수 있는 만족도 지수체계를 구축하였다. 분석결과, 부산항 이용자들의 정보서비스의 만족도 지수는 61.9로 나타났다. 또한, 3가지 평가영역 모두가 63이하로 나타나, 정보서비스 전반에 관한 개선책 수립이 필요하다는 점을 지적하였다. 끝으로, 분석결과를 바탕으로 추적조사를 실시한 결과, 정보처리의 신속성과 통합된 정보의 제공의 측면에 있어, 부산항의 정보서비스가 취약점을 가지고 있는 것으로 나타났다.

물동량 연동 항만개발제도 개선방안 연구 (A Study on Improvement of throughput-linked Port Development (Trigger Rule) System)

  • 이수영;이나영
    • 한국항만경제학회지
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    • 제39권3호
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    • pp.179-189
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    • 2023
  • 우리나라의 현행 항만개발제도는 장래 항만물동량을 기준으로 항만시설의 완공 시기와 규모를 조정한다. 물동량 연동 항만개발제도라 불리는 현행 항만개발제도는 효율적으로 한정된 예산을 집행했다는 긍정적인 평가를 받았다. 그러나 최근 국내 항만시설의 노후화가 가속화 되면서 국내 항만시설의 서비스 수준저하에 대한 우려가 커지고 있다. 하지만 현재 우리나라 항만개발제도에는 서비스 수준을 평가하고 개발 결정지표로 활용할 수 있는 기준이 마련되어 있지 않다. 이에 본 논문의 목적은 항만의 서비스 수준을 측정하기 위한 지표를 선택하고 지표 간 가중치를 도출하여 현재의 '물동량 연동 항만개발제도'과 연계될 수 있는 항만서비스 지수(PSI)를 개발하는 것이다. 다양한 선행연구 분석 결과를 바탕으로 선박 대기율, 선석 생산성, 선박 재항 시간, 선박 생산성을 항만 서비스 지수를 구성하는 4가지 지표로 선정하였다. AHP 및 엔트로피 방법론을 통해 도출된 네 개 지표의 가중치를 종합하여 적용하였으며 항만서비스 지수(PSI) 산식을 도출하고, 이를 바탕으로 국내 컨테이너 및 벌크터미널의 서비스 수준을 평가하였다. 다음으로 본 논문에서는 측정 결과를 6개 등급으로 범주화 하여 각 등급의 서비스 수준을 정의하였다. 마지막으로 물동량이라는 정량적 지표와 "서비스" 수준이라는 정성적 지표를 연계시킬 수 있는 항만개발제도의 개선 방안을 도출하여 제시하였다.

ON-DOCK 서비스 시스템이 부산항 경쟁력 향상에 미치는 영향 (On the Effect of ON-DOCK System to the Sharpening of Competitiveness Edge of the Pusan Port)

  • 양원;이철영
    • 한국항만학회지
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    • 제13권1호
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    • pp.1-10
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    • 1999
  • Port competition is generally classified into two type of inter-domestic ports and intermational ports and the latter is measured how to secure the function of intermediacy for foreign cargoes among competing parts. In the Northeast Asia top 20 world container ports such as Pusan, Kobe, Yokohama and Kaohsiung are struggling to induce transshipment containers generated in the North China region. This paper aims to analyze and evaluate the competitive factors of the said ports such as port site facilities expenses service level and flexibility of management and operations and suggest the feasible strategies that the Pusan Port to be viable transshipment center in the region. The evaluation is attempted twice. First attempt is evaluated by present conditions of each port and second attempt by upgraded conditions of evaluation value such as port service level and flexibility of port management and operations resulted from the implementation of the ON-DOCK service system. The results of evaluation are as follows; (1) Port competitiveness of first evaluation is ranked in Kobe=Kaohsiung >Pusan>Yokohama. (2) Second evaluation is resulted in Kobe> Pusan= Kaohsiung>Yokohama. According to this results the competitiveness edge of the Pusan Port is able to strengthen by implementation of the ON-DOCk system.

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항만물류서비스의 평가에 관하여 (On the Evaluation of Physical Distribution Service in Ports)

    • 한국항만학회지
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    • 제10권2호
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    • pp.17-29
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    • 1996
  • It is required to consider pricing and non-pricing factors and external economy in order to achieve the objects of physical distribution system in a port. Recently, among the three factors, much attention has been paid to non-pricing factor in the system. Although physical distribution service in a port(PDSP)has been frequently mentioned in documents and literature related to port and shipping studies, few study on it has not been systematically and scientifically made due to the following problems; $\circ$ there are not proper criteria to evaluate level and quality of PDSP and as a result it is difficult to set up a unified standard for doing so. $\circ$ algorithms to evaluate problems with complex and ambiguous attributes and multiple levels in PDSP are not available. This thesis aims to establish a paradigm to evaluate PDSP and to abvance existing decision making methods to deal with complex and ambiguous problems in PDSP. To tackle the first purpose, extensive and thorough literature survey was carried out on general physical distribution service, which is a corner stone to handle PDSp. In addition, through interviews and questionnaire to the expert, it have extracted 82 factors of physical distribution service in a port. They have been classified into 6 groups by KJ method and each group defined by the expert's advice as follows; a. Potentiality b. Exactness c. safety d. Speediness e. Convenience f. Linkage Prior to the service evaluation, many kinds of its attributes must be identified on the basis of rational decision owing to complexity and ambiguity inherent in PDSP. An analytical hierarchy process (AHP) is a method to evaluate them but it is not applicable to PDSP that have property of non-additivity and overlapped attributes. Therefore, probablility measure can not be used to evaluate PDSP but fuzzy measure is required. Hierarchical fuzzy integral method, which is merged AHP with fuzzy measure, is also not effective method to evaluate attributes because it has vary complicated way to calculate fuzzy measure identification coefficient of attributes. A new evaluation algorithm has been introduced to solve problems with multi-attribute and multi-level hierarchy, which is called hierarchy fuzzy process(HFP).Analysis on ambiguous aspects of PDSP under study which is not easy to be defined is prerequisite to evaluate it. HFP is different from algorithm existed in that it clarified the relationship between fuzzy measure and probability measure adopted in AHP and that it directly calculates the family of fuzzy measure from overlapping coefficient and probability measure to treat and evaluate ambiguous and complex aspects of PDSP. A new evaluation algorithm HFP was applied to evaluate level of physical distribution service in the biggest twenty container port in the world. The ranks of the ports are as follows; 1. Rotterdam Port, 2. Hamburg Port, 3. Singapore Port, 4. Seattle Port, 5. Yokohama Port, 6. Long beach Port, 7. Oakland Port, 8. Tokyo Port, 9. Hongkong Port, 10. Kobe Port, 11. Los Angeles Port, 12. New york Port, 13. Antwerp Port, 14. Felixstowe Port, 15. Bremerhaven Port, 16. Le'Havre Port, 17. Kaoshung Port, 18. Killung Port, 19. Bangkok Port, 20. Pusan Port

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항만 경쟁력제고를 위한 항만물류기능과 항만품질수준간의 관련성 분석 (An Analysis of the Relationship between the Port-Logistics Function and Port-Quality for the Competitiveness of Port)

  • 김성규;김기수;안기명
    • 한국항만학회지
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    • 제13권2호
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    • pp.267-278
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    • 1999
  • Since the mid 1980s, the concept of logistics has become more important to the enterprises in strategic sense because it had aggrandized itself to more comprehensive and integrative concept. Therefore study on the service organization of the logistics system for customer’s satisfaction from the management’s point has been focused as one of the major subject in order to improve the logistics quality which would ultimately increase the value of logistics service. This study has been focused on what the port logistics functions and the factors of the port logistics quality are those Korean port managers acknowledge as important factor. And examins these port logistics quality levels and the port logistics value (port productivity, service results) obtained by the results of these activities while reviewing the relation of the custom value which the port managers evaluate in order to evaluate and promote the competitiveness of the Korean port. According to the study results the port logistics function which the Pusan Container Terminal managers recognized as important were customer service management the flexibility of the port facilities and curtailment of the original operation cost of the port. It also indicated that the managers recognized the importance of the customer-oriented terminal management as it showed a close relationship with the port quality level.

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국내 항만의 선박 대기율 실증 분석 연구 (An Analysis of Ship's Waiting Ratio in the Korean Seaports)

  • 김은수;김근섭
    • 한국항해항만학회지
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    • 제40권1호
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    • pp.35-41
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    • 2016
  • 항만 혼잡은 항만의 서비스 경쟁력 및 선화주의 항만 선택 요인으로 중요하게 인식된다. 우리나라 항만의 현행 체선지표인 체선율은 항만별 선박척수 비율로 단순 산정되어 항만의 고객인 선화주의 항만 선택 결정 및 항만관리자의 항만 개발 및 관리 운영 정책 수립 의사결정에 제한적으로 활용된다. 본 연구는 항만운영정보시스템과 해상교통관제시스템 원시자료를 활용하여 우리나라 항만의 선박 입출항 서비스 수준을 측정하고자 약 10년간의 부두별, 선종별 대기율을 산정하였다. 컨테이너선박의 대기율은 4% 미만, 비컨테이너선박의 대기율은 15% 미만으로 UNCTAD, OECD에서 제시한 적정 수준을 만족했다. 대기율 분석 결과, 포항항이 57%로 가장 높았고, 세부 부두별로는 포항 신항의 1부두, 8부두, 4부두, 5부두, 선종별로는 철강재운반선, 일반화물선, 산물선(벌크선) 등의 순으로 높았다. 선박의 접안시간에 대한 묘박지 대기시간의 비율로 측정되는 대기율과 함께 선석점유율, 선박 대기 척수 및 시간 등은 항만 고객의 관점에서 항만별 부두별 서비스 수준을 평가할 수 있는 유용한 지표이고, 나아가 항만관리자의 항만 투자의사결정이나 관리 운영 정책 수립에 중요한 지표로 활용될 수 있다.

Basic Architecture of Navigation Safety Module in S2 Service of Korean e-Navigation System

  • Yoo, Yun-Ja;Kim, Tae-Goun;Moon, Serng-Bae
    • 한국항해항만학회지
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    • 제42권5호
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    • pp.311-316
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    • 2018
  • IMO introduced the concept of e-Navigation and proposed MSPs(Maritime Service Portfolios) concept to reduce marine accidents, to improve efficiency of ship operation, port operation, and ship operation technology. Korean e-Navigation defines S1 ~ S5 services, as the service concept focused on domestic e-Navigation service corresponding to IMO MSPs, and is constructing a system as an ongoing project. S2 service (onboard system remote monitoring service) among the concepts of Korean e-Navigation services, is a service concept that judges the emergency level according to risk if an abnormal condition occurs during navigation, and provides corresponding guidance to accident ships based on emergency level. The purpose of this paper is to provide a basic architecture proposal of Korean e-Navigation S2 service navigation safety module, based on the S2 service operation concept. To do this, we conducted a questionnaire survey to ask experts with experience with sailors, to respond to the subjective risk experienced by sailors considering effects of anomalies, including equipment failure relative to sailing and navigational safety. Risk level for each abnormal condition was classified. The basic algorithm design of the navigation safety module is composed of safety index (SI) calculation module based on results of questionnaire and expert opinions, safety level (SL) determination module according to safety index, and corresponding guidance generation module according to safety level. To conduct basic validation of basic architecture of the navigation safety module, simulation of the ship anomaly monitoring was performed, and results have been revealed.

Conceptual Design of Navigation Safety Module for S2 Service Operation of the Korean e-Navigation System

  • Yoo, Yun-Ja;Kim, Tae-Goun;Song, Chae-Uk;Hu, Shouhu;Moon, Serng-Bae
    • 한국항해항만학회지
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    • 제41권5호
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    • pp.277-286
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    • 2017
  • IMO introduced e-Navigation concept to improve the efficiency of ship operation, port operation, and ship navigation technology. IMO proposed sixteen MSPs (Maritime Service Portfolio) applicable to the ships and onshore in case of e-Navigation implementation. In order to meet the demands of the international society, the system implementation work for the Korean e-Navigation has been specified. The Korean e-Navigation system has five service categories: the S2 service category, which is a ship anomaly monitoring service, is a service that classifies emergency levels according to the degree of abnormal condition when a ship has an abnormality in ship operation, and provides guidance for emergency situations. The navigation safety module is a sub-module of the S2 service that determines the emergency level in case of navigation equipment malfunctioning, engine or steering gear failure during navigation. It provides emergency response guidance based on emergency level to the abnormal ship. If an abnormal condition occurs during the ship operation, first, the ship shall determine the emergency level, according to the degree of abnormality of the ship. Second, an emergency response guidance is generated based on the determined emergency level, and the guidance is transmitted to the ship, which helps the navigators prevent accidents and not to spread. In this study, the operational concept for the implementation of the Korean e-Navigation system is designed and the concept is focused on the navigation safety module of S2 service.

인천내항의 전략수립과 분석을 위한 시뮬레이션 기반 의사결정시스템 개발 (Development of a Simulation-based DSS for the Management Strategy Analysis of Inchon Port)

  • 김동희
    • 한국시뮬레이션학회:학술대회논문집
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    • 한국시뮬레이션학회 1998년도 추계학술대회 및 정기총회
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    • pp.17-20
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    • 1998
  • The purpose of this paper is to develop a port simulation program for Inchon Port. The arrival and departure data from Inchon Port are analyzed, several probability density functions for the interval time and service time are estimated, and the berthing rules are constructed based on experts experiences. The port simulation program is written in visual basic considering the interarrival p.d.f., service rate p.d.f., berthing rules, and dual-dock system, and is used to analyze the effects of the changes in ship arrival rate and service rate upon the demurrage. It is expected that we can use the simulation results in order to prepare proper service level and to evaluate the appropriate investment strategy to be planned.

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컨테이너 터미널의 물류체계의 최적화를 위한 전략적 고찰 (A Strategic Considerations for Optimization of Physical Distribution in Container Terminal)

  • 여기태;이철영
    • 한국항만학회지
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    • 제11권2호
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    • pp.145-156
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    • 1997
  • The purpose in this study is development of model for the Container Terminals of Pusan Port, First of all, Quantitive and Qualititve factors are characterized which effects on Physical Distribution System in Container Terminals. The System Dynamics method is used to develope the model by using these factor. This model is able to present the timinig of investment in Container Terminals of Pusan Port. Six models are showed by change of parameters in System Dynamics, in this paper. In the model, Five feedback loop were found. Loop 1 : Number of Liners$\rightarrow$Number of Congested ships$\rightarrow$Port's Charges$\rightarrow$Export & Import Cargo Volumes$\rightarrow$Number of Liners$\rightarrow$The will to investment of government$\rightarrow$Length of berth→Number of Liners. Negative loop was acquired. Loop 2 : Port's Charge$\rightarrow$Economic of Port$\rightarrow$The will to Private management$\rightarrow$Efficiency for Port's Operation$\rightarrow$Port's Charges. Positive loop was acquired. Loop 3 : Number of Congested ships$\rightarrow$Planning for future development$\rightarrow$Information Service$\rightarrow$Support service for port's user$\rightarrow$Number of Congested ships. Negative loop was acquired. Loop 4 : Number of Congested ships$\rightarrow$Planning for future development$\rightarrow$Extent of stacking area$\rightarrow$Number of handling equipmint$\rightarrow$Number of Congested ships. Negative loop was acquired. Loop 5 : Export & Import Cargo Volumes$\rightarrow$Number of Liners$\rightarrow$Econmic of Port$\rightarrow$Support service for port's user$\rightarrow$Export & Import Cargo Volumes. Positive loop was acquired. System's level variables were selected as followings ; Number of Liners, Number of Congested ships, Export & Import Carge Volumes, Length of berth, and Port's Charges. As result of simmulation of model, fluctuation of respective year was found in level variables. This fluctuation can be used properly to present timing of investment.

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