• The Korean Journal of Franchise Management
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• v.11 no.1
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• pp.45-60
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• 2020

Propose: The expansion of the delivery market in franchise business is a positive means of advertising and promotion for franchisees and contributes to substantial sales growth for stores. However, unrestricted and uncontrolled delivery sales and business activity of franchisee directly lead to encroachment of business territory between franchisees, resulting in increased operating costs of franchisees and conflicts between franchisees over rights and interests on franchise business. Moreover, in relation to the restrictions on the opening of competitors, it is incapacitating the law intent of prohibiting unfair encroachment of business territory, in the issue of the Fair Franchise Act in regard to guarantee of exclusive sales and business activity rights of franchisee. This study aims to point out major problems arising out of franchisee's infinite competition on delivery sales and business activity that are not restricted or controlled and then suggest legal supplements, policy tasks, and practical implications for improvement on the issues. Literature Review: In franchising business transactions, vertical restraints are associated with the exclusive territory establishment, control of transaction area, restriction of intangible sales and business activity of franchisee. Therefore, in the franchise business, it is necessary to take positive interpretation and application on e-commerce, the area of e-commerce, and delivery trading area and find proper and practical ways, by virtue of constructive attitude of each actor, to reduce the encroachment of business territory and various conflicts caused by unrestricted delivery trading area. Conclusion and suggestion: The finding shows that unrestricted or uncontrolled delivery sales and business activity of franchisees cause encroachment of business territory and many conflicts among franchisees. And this matters also weaken the legislation of the law on the protection of the business territory and can be negative factors that disrupt the protection of identity and sound development of the franchise industry in the long run. Therefore, in the franchise business, it is necessary to take positive interpretation and application on e-commerce, the area of e-commerce, and delivery trading area and find proper and practical ways, by virtue of constructive attitude of each actor, to reduce the encroachment of business territory and various conflicts caused by unrestricted delivery trading area.

• Korean Journal of Human Ecology
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• v.22 no.2
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• pp.301-313
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• 2013

Though customer delight is becoming one of the most important marketing key words, research in a retail setting is limited. With the dramatic growth of online retail shopping, this study explored customer delight experiences in online shopping malls by identifying the delight elements and analyzing the elements by online purchase steps. A total of 124 delight experiences collected from an unstructured questionnaire were content-analyzed. Delight elements in online shopping were categorized into service, product, price, delivery, package, and shopping mall operation in that order. Service related elements including free gifts and letters, recovery efforts for service failure, kind employees, and easy return were most frequently observed. Delights were experienced at the product receiving point, the prior-to-purchase point, the order-to-delivery point, and the post-purchase point in that order. The results revealed that customer delights in online shopping were experienced in various purchase steps by various marketing elements. Based on the results the study provided research propositions exploring the effects of expectation vs surprise, monetary vs non-monetary/emotional benefits/rewards, and core marketing elements vs augmented services on delight experiences.

• The Korean Journal of Franchise Management
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• v.12 no.4
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• pp.41-54
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• 2021

Purpose: Delivery food orders are on the rise due to the COVID 19 pandemic. Many customers are ordering food through delivery apps rather than visiting restaurants to eat out. Delivery application platforms are growing due to the development of O2O. Most of the people who provide gig worker for delivery applications are rider. Rider provides labor on their own terms and have more work flexibility and autonomy than ordinary workers. Trust can be transferred from a well-known entity to an unknown entity. From the customer's point of view of using the delivery application, trust can be seen through the third-party trust of the delivery application platform-rider-customer. Therefore, this study intends to investigate the effect on delivery application trust and rider trust through the well-known characteristics of delivery applications. Research design, data, and methodology: This study was conducted on Korean consumers over 20 years of age who have ordered food through a delivery application for the past month. After educating 5 investigators about the purpose of this study, 60 copies of the survey were conducted per person. During the investigation period, from September 2 to September 26, 2021, 322 copies were collected over 25 days. Among the collected questionnaires, 37 were excluded from insincere or partially unanswered, and 285 were used for analysis. In addition, the collected data were analyzed using SPSS 25.0 and AMOS 25.0. Result: As a result of the study, convenience, price, and variety of restaurants were found to have a significant positive (+) effect on app trust, but design did not have a significant effect on app trust. Also, it was found that convenience had a significant positive (+) effect on trust in rider, but design, price, and variety of restaurants did not have a significant effect. App trust was found to have a significant positive (+) effect on rider trust and intention to use, and it was found to have a significant positive (+) effect on rider trust and intention to use. Conclusions: First, this study established a structural framework between delivery application characteristics-delivery-app trust-rider trust-intention to use. Second, in this study, it was found that customer trust in well-known delivery applications was transferred to less-known rider trust. Third, the delivery application should increase the convenience of use. Fourth, delivery application should set the delivery fee appropriately. Fifth, delivery application must continuously train the rider.

• Journal of Korean Society on Water Environment
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• v.24 no.6
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• pp.750-757
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• 2008

This study is conducted to characterize and evaluate delivered pollutant loads of point and nonpoint source on the upper watershed of lake paldang. The study area consists of 12 watersheds in Namhan-river and Kyungahcheon, which are approximately 80% of total area of Namhan-river and Kyungahcheon. Based on daily delivered loads from watersheds, 61% of $BOD_5$, 81% of T-N and 70% of T-P were from nonpoint sources, suggesting that delivered loads of nonpoint pollutants be crucial to water quality. On the other hand, 78% of $BOD_5$, 92% of T-N and 87% of T-P as delivered load were from nonpoint sources in an upper watershed of Namhan-river, while 48% of $BOD_5$, 70% of T-N and 57% of T-P as delivered load were from nonpoint sources in a lower watershed of Namhan-river, suggesting higher dependency of point sources than upper watershed of Namhan-river. In the characteristic of delivered loading pollutants from point and nonpoint pollution sources, delivered load of nonpoint pollutants differed significantly by seasonal flow, and as though discharged load of point pollutants were yearly uniform, delivered load of point pollutants was found to be flow-dependent because its delivery ratio was changed.

• Journal of The Korean Society of Agricultural Engineers
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• v.50 no.1
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• pp.13-21
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• 2008

Water losses in irrigation canals are mainly estimated as the sum of conveyance and delivery water loss. The losses occur via the evaporation, infiltration, gate operation and water distribution processing. Recently, the study regarding these water losses are not satisfactory enough, also delivery water loss has not been mainly considered on field design. The objective of this study is to investigate and analyze the volume of water loss in irrigation canals considering condition of actual farm land. A field measurement was performed at four research sites, which are managed by Korea Rural Community & Agriculture Corporation, to evaluate conveyance and delivery water loss for 2 years. The measurement was performed by canal type, size and designed flow using the inflow-outflow method at a major points such as start and end of each canal, derivation point of canal and inlet of paddy fields. Results of this study showed that water loss ratio in lateral canals was bigger than that of main canal unlike current design standard and the loss decrease as flow increase. The total of water loss ratio including conveyance and delivery water loss in several irrigation canals ranged between 33.25 and 45.0%.

• IE interfaces
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• v.13 no.3
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• pp.462-470
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• 2000

This paper is concerned with a vehicle routing model to assist in scheduling palletized cargo pickup and delivery so called the pickup and delivery problem with advance requests in a 2-echelon supply-chain system. In this study vehicles is dispatched and routed so that each request is picked up or delivered at its original and to its destination. The model provides point-to-point transportations based on advance requests. The assignment algorithm is developed and designed for using with on-line computers and it immediately provides arrangements to be made at the time requested. This algorithm also provides the best scheduling solutions and alternatives for both to system operators and requesters. According to this algorithm, we developed computer programs and show the sample results.

• Information Systems Review
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• v.20 no.1
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• pp.1-16
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• 2018

The development and generalization of the Internet increased the popularity of food delivery service applications in Korea. The food delivery market based on online-to-offline service is growing rapidly. This study compares the usability of Korean food delivery service application between that of Chinese food delivery service application. This study suggests improvement points for Korean food delivery service applications. To conduct this study, we explore the status of various food delivery service applications and conduct interviews and surveys based on the honeycomb model developed by Peter Morville. This study obtained the following results. First, all restaurants participating in the Korean food delivery service must be able to accept order through the application. Second, the shopping cart function must be able to accept order of all restaurants simultaneously. Third, when users look for menu recommendation, their purchase history and shopping cart functions should appear at the first page of the website. Users should be able to perceive the improved usability of the website using those functions. Fourth, when the search window is fixed on the top of each page, users should be able to find the information they need. Fifth, the application must allow users to find the exact location of the delivery person and the estimated delivery time. Finally, the restaurants'address should be disclosed and fast delivery time should be confirmed to enhance users'trust on the application. This study contributes to academia and industry by suggesting useful insight into food delivery service applications and improving the point of food delivery service application in Korea.

• Journal of Korean Society of Environmental Engineers
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• v.27 no.9
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• pp.952-957
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• 2005

A sensitivity analysis study was performed to examine the effects of cell size on a distributed non-point source pollution model. The model, AnnAGNPS, whiff is a modified version of USDA's AGNPS, was applied to Eung stream watershed, a tributary of Cheongmi stream located in the South Branch of Han River System. The model components and results, such as channel length, slope, land use, and delivery ratio, were analyzed according to the various cell sizes from 10 to 200 ha. As cell sire increases, channel length decreases due to short-circuiting of meandering creek. The decreased channel length has more significant effects on the model results than any other geomorphological change. When the effects of land use and soil distribution are excluded, sediment delivery loads increase due to shorter time to reach the outlet of the watershed in larger tell size. When those effects are included, however, sediment delivery loads decrease in larger fell size because the variety of land use types can not be inputted. The predominant land use in the applied watershed is forest with very low soil erosion such that the predicted sediment delivery might be much lower than real system. The cell size of 30 ha was determined to produce the most appropriate resolution. Surface runoff and non-point source loads of TN, TP and BOD were predicted and the results agree well with the field measurements. From this study, it was shown that the model results would be very dependent on variations of topography, land use, and soil distribution, as a function of cell size, and the optimum cell size is very important for successful application of distributed non-point source pollution model.

• Journal of The Korea Institute of Healthcare Architecture
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• v.5 no.9
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• pp.47-59
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• 1999

With the unparalleled rate of aging and rapid modernization, Korean society faces the situation in which it has to increase the supply of elderly care services dramatically in the near future. Among these services, nursing homes are considered as an essential alternative provision because Korea can no longer rely on traditional familism nor medical facilities for the care of her older population. It is necessary, therefore, to prepare a future plan for the delivery of nursing homes in Korea. This paper has identified elderly care context and analyzed elderly care facilities of Korea in the point of supply and utilization rate of nursing homes according to the region and type of facilities. On the bases of this analysis, the delivery planning of nursing homes in Korea has been proposed in order to increase welfare status of older people and efficient utilization of health care resources.

• Korean Journal of Air-Conditioning and Refrigeration Engineering
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• v.13 no.9
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• pp.878-887
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• 2001

Experimental investigation has been carried out to examine the operating characteristics of a bubble pump for diffusion absorption refrigerator. The effects of heat input and delivery height on generation rate of refrigerant vapor and circulation rate of solution have been investigated. as a result heat input and delivery height increase, circulation rate of solution increases. And the smaller the tube diameter, the larger the circulation rate of solution. Pumping ratio increases to a critical point and then decrease with the increase of heat input, and it increases with the increase in delivery height. In this paper, Marcus's analytical theory was also examined. It was found that the Marcus\`s analytical theory of a bubble pump was not appropriate for a bubble pump using ammonia aqueous solution as a working fluid.