• 한국조리학회지
• /
• 제13권4호
• /
• pp.256-268
• /
• 2007

This research examines how various dimensions of physical environments influence employees' emotional responses in restaurants, and how these emotional responses, in turn, influence employees' group cohesiveness. The result of empirical research indicates that restaurant physical environments have a significant effect on employees' emotional responses, and that these psychological experiences serve as critical mediators in the physical environment-group cohesiveness relationship in restaurants. However, the effects of physical environ-ments of restaurants on employees' psychological responses varied with the dimensions of physical environ-ments. First, the effect of spatial layout and functionality on pleasure and dominance was significant, not on arousal. Second, ambient factors influence on all dimensions of emotional responses, including the arousal level. In turn, all dimensions of emotional responses have significant effects on employees' group cohesive-ness. Therefore, the result suggests that restaurants should manage(or, improve) their physical environment conditions for inducing employees' positive emotional responses.

• 동아시아식생활학회지
• /
• 제21권4호
• /
• pp.609-624
• /
• 2011

The purpose of this study was to examine the physical environmental factors in coffee shops which determine customer brand loyalty, and to investigate the mediated effects of customer satisfaction and emotional responses on the causal relationship between the physical environmental factors and brand loyalty. A sample of 400 coffee shop customers was collected from Seoul and Gyeonggi in March, 2011 through a self-administered questionnaire. 351 of 400 subjects were used for validity and reliability analysis. 12 outliers were removed from the analysis, and 339 subjects were used to derive the results. Multiple linear regression and stepwise regression were conducted after the construct validity and reliability. The results can be summarized as follows: (1) Physical environmental factors in coffee shops consists of 5 dimensions such as facility aesthetics, cleanliness, ambiance, layout, and internet environment. (2) Facility aesthetics, ambiance, and internet environment had an influence on brand loyalty. (3) The effects of cleanliness and layout on brand loyalty, were not significant on multivariate analysis. However, the relationship between cleanliness and brand loyalty was mediated by emotional responses and also the relationship between layout and brand loyalty was mediated by customer satisfaction. (4) The mediating effects of customer satisfaction were higher than those of emotional responses.

• 한국식생활문화학회지
• /
• 제20권4호
• /
• pp.438-445
• /
• 2005

This research examines how various dimensions of physical environments influence patrons' psychological responses(especially emotional responses) in the restaurant service setting, and how these emotional responses, in turn, influence patrons' attitude formation. The result of empirical research indicates that restaurant physical environments have a significant effect patrons' emotional responses, and that these psychological experiences serve as critical mediators in the restaurant physical environments-store attitudes relationship. However, the effects of restaurant physical environments on patrons' psychological responses varied with the dimensions of physical environments. First, the effect of cleanliness on emotional responses was most significant, especially on negative emotion, out of 4 dimension of restaurant physical environment. Second, ambient conditions are the most important predictor on customers' positive emotion, and in turn, positive emotion has the most significant effects on customers' attitude formation of restaurant. Therefore, the result suggests that restaurants should manage(or, improve) their ambient conditions(e.g. background music, scents, ventilation, noise etc.) for efficiently maximizing customers' positive attitude. The implications of this study are discussed, and ideas for future work suggested.

• 한국직업건강간호학회지
• /
• 제26권3호
• /
• pp.184-196
• /
• 2017

Purpose: We investigated the effects of emotional labor and workplace violence on various physical and mental health outcomes among female workers. Methods: We obtained data from 24,760 female workers who participated in the 4th Korean Working Conditions Survey (2014). Hierarchical logistic regression analysis was used to analyze the relationships. Results: Female emotional workers were more exposed to workplace violence than were female non-emotional workers. Verbal abuse was the most common type of workplace violence. Logistic regression analyses revealed that (1) emotional labor was significantly associated with higher odds of having musculoskeletal or abdominal pain (physical health outcomes), along with overall fatigue (a mental health outcome), and (2) workplace violence experiences were significantly associated with higher odds of musculoskeletal pain, headache/eye strain, abdominal pain, depression/anxiety disorder, overall fatigue, and insomnia/sleep disturbance, after controlling for covariates. Conclusion: This study demonstrated that both emotional labor and workplace violence have negative effects on physical and mental health. However, workplace violence experience has a stronger negative impact on health outcomes than does emotional labor alone. A management system to eradicate workplace violence and programs aimed at managing emotional labor are urgently needed at the organizational level.

• 가정과삶의질연구
• /
• 제26권6호
• /
• pp.123-134
• /
• 2008

This study aimed to assess the roll of various abusive factors on suicide thoughts. In particular, the effects of negligence, physical and emotional abuse, as the subordinate variables of abuse, were examined on suicide ideation. In addition, the mediation effects of shame-proneness and friendships were also investigated. To achieve these specific objectives, subordinate dimensions of abuse such as negligence, physical abuse and emotional abuse were measured for 277 male and 275 female students from Seoul middle schools using a measurement tool. Specifically, experiences of being abused and neglected, the level of suicide thoughts using scale for suicidal ideation (SSI), the level of shame-proneness and friendships using personal feelings questionnaire-2(PFQ-2), and schoolmate relationships were measured using a questionnaire. Analysis of collected data revealed that while suicide thoughts showed significant positive relationship with abuse and shame-proneness, there was a significant negative relationship between suicide thoughts and friendships. In particular, negligence, physical abuse and emotional abuse had significant effects on suicide ideation, while emotional abuse had the greatest effect on suicide ideation. Shame-proneness and friendships partially mediated abuse and suicide thoughts. The findings of this study have contributed to understanding of factors related to suicide thoughts. In particular, the mediation effects of shame-proneness and friendships have been highlighted.

• 대한간호학회지
• /
• 제4권2호
• /
• pp.44-56
• /
• 1974

Very few studies regarding the effects of preoperative nursing intervention on children's welfare after surgery have been conducted. The purpose of this study was 1) to evaluate the effects of preoperative nursing instructions on children's physical recovery and emotional state after surgery and 2) to analyse the relationship between the effects of preoperative nursing instructions and the age and general anxiety of child. The study was conducted flow: August 15th to October 30th at Severance Hospital, Seoul, Korea. A total of 41 Pediatric surgical Patients, between the age of 4 to 14, participated in the study. Twenty patients, randomly selected, were visited by the experimenter in the evening before, surgery and received specific preoperative nursing instructions. These instructions were designed to alleviate emotional stress and were adopted to the age of child. The postoperative recovery of these patients were then compared with a randomly selected control group of 21 patients who received only the routine preoperative care by the staff in the hospital Dependent variable were vomiting, pain medication, ability to void, elevation of temperature, infection, the between surgery and hospital discharge and postoperative emotional stress which was measured by the vital signs. Because of the limitation of the sample size it was difficult to obtain valid statistical results. However, the analysis of the raw data indicates that: 1) the preoperative nursing instructions appears to promote physical recovery and it seems especially effective in preventing elevation of temperature and shortening the length of the hospital stay, 2) the preoperative nursing instruction also seems to be effective in relieving the child's emotional stress(situational anxiety) after surgery, 3) the patient's general anxiety level preparatively seems to be a predictor of postoperative problems, 4) the preoperative nursing instructions were an effective means of promoting physical recovery in every age group as long as the child understood the instructions. The above data would seem to indicate that all preoperative pediatric patients four years of age or older, if they can understand, should have preoperative nursing instruction in order to alleviate postoperative stress and enhance physical recovery. The level of general anxiety preparatively deserves special attention since the amount of nursing instruction needed seems to vary with tile level of anxiety.

• 지역사회간호학회지
• /
• 제17권4호
• /
• pp.451-460
• /
• 2006

Purpose: The purpose of this research was to examine the effects of an exercise program on the physical, physiological, and emotional status of the aged. Method: This research adopted a nonequivalent control group pretest-posttest design. The subjects were 46 elders aged over 60 who were selected from those registered at three local health centers in G City, and 27 of them were assigned to the experimental group and 19 to the control group. The independent variable was the exercise program, and the dependent variables were physical status, physiological status, and emotional status. The exercise program was Performed for 60 minutes per time, 3 times a week and for 6 weeks. Data were collected from October to November, 2005. Result: Compared to the control group, the experimental group showed significant improvements in right lower extremity strength (F=46.119, p=.000), left lower extremity strength (F=53.265, p=.000) and waist flexibility (t=3.183, p=.003) as physical status, and in depression (t=-3.703, p=.001), perceived health status (t=4.821, p=.000), and self efficacy (t=3.866, p=.000) as emotional status. Conclusion: The results showed that the exercise program was effective in promoting the physical status, physiological status, and emotional status of the aged. Therefore, it is recommended to apply the program as a nursing intervention in clinical practice and education in communities.

• 한국조리학회지
• /
• 제14권4호
• /
• pp.217-231
• /
• 2008

The purpose of this study is to examine how the perceived physical environments of hotel kitchens influence cooking employees' internal responses. According to the analysis results of this study, except Hypothesis 2 which was rejected in this study, all the hypotheses were partially accepted. These results support the research hypotheses of this study that comfort, spatiality, and convenience as physical environments will have significant effects on emotional response and cognitive response. Also, equipment use as convenience had statistically significant effects on both emotional response and cognitive response whereas working environment as comfort and kitchen circulation and working space as spatiality had no effect. Therefore, kitchen environment should be set up in the direction of guaranteeing kitchen convenience to the maximum, and the further researches on the constituent factors which have no effect on emotional response and cognitive response should be proceeded continuously.

• 한국조리학회지
• /
• 제18권3호
• /
• pp.149-162
• /
• 2012

본 연구는 부산광역시 음식업 중앙회에서 선정한 모범음식점 중 고급 한정식 레스토랑을 이용한 고객을 대상으로 한정식 레스토랑의 물리적 환경에 의한 고객의 감정반응이 행동의도에 어떤 영향을 미치는지 분석하고자 선행연구를 바탕으로 연구모형을 설계하고 가설을 도출하였다. 자료처리는 SPSS WIN Version 15.0 통계패키지 프로그램을 사용하여 빈도분석, 신뢰도분석, 요인분석, 회귀분석을 통하여 가설을 검증하였다. 연구결과 물리적 환경요인이 감정반응 중 지배에 미치는 영향을 검증한 결과 종업원, 쾌적성 요인은 감정반응 중 지배에 유의한 영향을 미치는 것으로 나타났으며, 편의성과 청결성 요인은 유의하지 않은 것으로 나타났다. 물리적 환경 요인이 감정반응 중 환기에 미치는 영향을 검증한 결과 청결성, 쾌적성 요인은 감정반응 중 환기에 유의한 영향을 미치는 것으로 나타났으며, 편의성과 종업원 요인은 유의하지 않은 것으로 나타났다. 감정반응이 행동의도에 미치는 영향을 검증한 결과 감정반응 중 지배와 환기 요인은 행동의도에 유의한 영향을 미치는 것으로 나타났다. 본 연구결과 최근 외식 고객들은 고급 한정식 레스토랑을 식사와 친목을 위한 장소가 아닌 물리적 환경을 통해 다양한 감정들을 경험할 수 있는 공간으로 인식하고 있다는 것이다. 따라서 호의적인 감정반응을 유도하는 것은 결과적으로 행동의 도와 같은 기업의 실질적인 성과 향상에 도움을 줄 수 있을 것으로 생각된다.

• International Journal of Advanced Culture Technology
• /
• 제6권3호
• /
• pp.59-68
• /
• 2018

This study was a cross-sectional descriptive study of the effects of emotional happiness on aging preparation for 45-60 year olds. Participants of this study were 312 volunteers and data was collected online, the collection period was from May 15, 2018 to May 31, 2018. The tools used in the research were the emotional happiness developed by Watson et al (1988) et al., the aging preparation developed by JH Lee (2009). Analysis was done using t-test, ANOVA, Pearson correlation, and regression by SPSS 18.0. As a result of the analysis, 84.0% of participants felt physically healthy and 89.8% felt mental health. The spouses of participants were physically 83.4% healthy and mentally 82.7% healthy. The correlation between emotional happiness, health cognition and aging preparation showed that physical health had a correlation with mental health (r = .482, p <0.01) and emotional happiness (r = .369, p <0.01), economic aging preparation (r = .411, p <0.01), social aging preparation (r = .119, p <0.01). Mental health was correlated with emotional happiness (r = .491, p <0.01), economic aging preparation (r = .411, p <0.01) and social aging preparation. Difference between emotional happiness and retirement preparation according to presence or absence of disease, emotional happiness (t = -4.503, p <0.01) and economic aging preparation (t = -4.960, p <0.01) were statistically significant. Emotional happiness affects the preparation of old age, emotional happiness affects to physical aging preparation under statistical significance (F=25.191, p<0.01), economic aging preparation (F=1131.783, p<0.01), and social aging preparation (F=147.672, p<0.01) which were sub components of aging preparation. Emotional happiness showed a 7.5% effect on the preparation of physical aging, 78.4% on economic aging preparation and 32.3% on social aging preparation. Based on the above results, it can be concluded that physical health and mental health are related to emotional happiness, economic aging preparation, and social aging preparation. And also these results can be inferred that the illness causes emotional less feeling of happiness and economic difficulty. Based on the results of this study, emotional well - being influences the retirement preparation significantly at statistical significance. Therefore, if the concept of emotional happiness is introduced to the old-age preparation program, it will be more client centered program.