• Management & Information Systems Review
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• v.32 no.3
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• pp.43-59
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• 2013

The most important thing in training of organization is that how effectively it can be made most of the performance among the staff. It will be useless if the knowledge which gaining after training can not be applied. Therefore the transfer of learning is studied since it is important for decision of training. We studied the factors of transfer of learning and carried out a survey targeting the public officials of Gangwon province with the factors we made a study. We define the factor of both promoted and interrupted in training and suggest the way of improving it. The first, the modeling of competency can stimulate the desire of achievement and complete a course of training among staff of organizations. The second, the construction of training program and organizational culture just for Gangwon province can increase the satisfaction of training among the learners. The third, the establishment of management system after training can reinforce the capability making use of train. The sharing of each information with boss at the office can help to stimulate the function of feedback after training as well.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.10 no.1
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• pp.91-99
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• 2011

RFID is an important information technology that enables changes in existing methods of logistics. In this study, a decision making model for the introduction of RFID by domestic food & beverage businesses has been developed in order to enhance the efficiency of logistics activities. The general business states and effects expected from the introduction of RFID by SCM sector of 167 domestic food and beverage businesses were surveyed and based on the results, it was identified that generally positive answers were received. A decision making model for the introduction of RFID was derived and based on the results, it was identified that major influencing factors affecting the intention to introduce RFID were "the number of personnel" and "costs to introduce RFID".

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2008.10b
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• pp.316-321
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• 2008

In the present emerging global economy, as the focus is shifted from manufacturing to service sector, the efficiency of service operations is crucial for the county's sustainable growth and development. As one of the fastest growing service sector industries in South Korea, the call center has become an inevitable part of customer service for most companies. Despite of the strategic importance of the call center, there has been no empirical study on the efficiency of call center service operations in the literature. The main purpose of this study is to evaluate the technical efficiency of call center services so as to not only identify the current status of call center service operations, but also suggest ways to improve service operations efficiency. For this purpose, we apply a non-parametric efficiency measurement method, DEA (Data Envelopment Analysis), to domestic call centers in order to compare their relative efficiency. Based on DEA evaluations, we provided specific directions for the inefficient call centers to possibly improve their operation efficiencies. It is expected that the measurement methods suggested in this study can be applied to various issues such as service KS certification, service operations management, and the productivity analysis of service personnel.

• Asia pacific journal of information systems
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• v.33 no.4
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• pp.1171-1187
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• 2023

This study explores how an organization has successfully implemented ML-supported HR services to resolve high employee turnover problems in the IT sector. The empirical setting of the research is where contradicting institutional logics exist among technical, HR, and business groups regarding the ML model development and use of the model predictions in HR services. Institutional framework is used to identify the roles of organizational actors and the legitimacy structures in the organizational environments that can shape or constrain the ML led organizational changes. In institutional theories, technology adoption and organizational change are not only constrained by organizational context, but also fostered through organizational actors' roles and efforts to increase the legitimacy for the change. This research found that when multiple contradicting institutional logics exist, legitimizing the establishment of an enabling environment for multiple logics to reconcile and for the project to move forward is critical. Industry-wide conditions, previous experiences with the pilot ML project, forming a TFT with clearly defined roles and responsibilities, and relevant KPIs are found to legitimize the HR team and the business division to collaborate with the technical personnel to launch ML-supported HR services.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• autumn
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• pp.521-524
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• 2003

Recently various construction management systems are applied for more efficient project management, and through them as-built construction information is collected. However, the accuracy of the collected information shows big differences among projects, since tile collection of tile as-built information is not based on objective manner or criteria and also each management personnel uses difference criteria on this based on individual experiences. This initiates the need for a development of methods and information frameworks for efficient collection and management of as-built information with assurance of data accuracy. Therefor the objective of this study is to suggest a method to determine the task performance measurement unit depending on the characteristics of work types. A prototype system was developed for generating task performance measurement units by utilizing MS ACCESS. The information framework and the system developed in this research is expected to help standardized performance measurements across projects by improving the objectivity and the accuracy of the collected information.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.1 no.1
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• pp.37-44
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• 1978

The purpose of this study is to search for an efficient application method in solving delay-phenomenon problems which influence upon total production cost through case study. The method of this study is an experimental study based on cutting time data in lead cutting operations from "Lead Cutting Machine (Stripper)" and its service rate data from a large electronic products company which utilizes conveyor line system for the products "Car Stereo" The procedure of this experimental study is as follows; 1) Using loading(Man-Hour) analysis technique j,1 order to analyse and evaluate Production capacity, efficiency, operation and idle rate assembly charge, waiting and service cost -when its are controlled by stripper operator(server) 2) Establishing adequate waiting time model of finite population caused by the interference of 4 stripper machine which is drawn from mathematical statistics testing, that is, goodness of fit test in the waiting and service rate and to search for optimal solution by utilizing the above mentioned model The experimental result was that amount to 8,546,618won Per year was brought down, that is, by optimum point, it shows a decrease as compared with Present point. The major limitation of this experimental study is that the Queue in the Finite Population, so to speak. it comes from the interference of 4 stripper machine dealt with this case were limited only on the Car Stereo conveyor line. Further study of application of this application method to the areas such as material handling, personnel management marketing and transportation management is strong1y recommended.trong1y recommended.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.35 no.2
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• pp.21-29
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• 2012

Person characteristics and the perception of organization climate affect on the performances associated with causes of job stress, and may induce various types of human errors. For incidence, a person's adaptation to organizational traits can influence on a person's performance with tasks assigned as well as job satisfaction, a change of occupation, etc. There are several evaluation methods such as an aptitude test to evaluate the suitability of department allocation. However, only person's traits such as an aptitude has been associated with department allocation and job assignment for the personnel management. This paper shows not only an evaluation result on the job-stress of the workers in nuclear power plants (NPPs), but also the relationships between the job-stress and the coincidences of group-personal, team-personal traits. Then, we systematically deduct a basic information on the factors to be considered to manage the organizational traits and job stress. We expect this result can contribute to enhance the organizational management against to the human errors as well as for the promotion of safety and efficiency of NPPs.

• Journal of the Korean Operations Research and Management Science Society
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• v.24 no.1
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• pp.99-117
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• 1999

Since query language is used as a handy tool to obtain information from a database, a more intelligent query answering system is needed to provide user-friendly and fault-tolerant human-machine Interface. Frequently, database users prefer less rigid querying structure, one which allows for vagueness in composing queries, and want the system to understand the intent behind a query. When there is no matching data available, users would rather receive approximate answers than a null information response. This paper presents a knowledge abstraction database that facilitates the development of such a fault-tolerant and intelligent database system. The proposed knowledge abstraction database adepts a multilevel knowledge representation scheme called the knowledge abstraction hierarchy(KAH), extracts semantic data relationships from the underlying database, and provides query transformation mechanisms using query generalization and specialization steps. In cooperation with the underlying database, the knowledge abstraction database accepts vague queries and allows users to pose approximate queries as well as conceptually abstract queries. Specifically. four types of vague queries are discussed, including approximate selection, approximate join, conceptual selection, and conceptual Join. A prototype system has been implemented at KAIST and is being tested with a personnel database system to demonstrate the usefulness and practicality of the knowledge abstraction database in ordinary database application systems.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.38 no.1
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• pp.152-161
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• 2015

Until a recent date, Toyota Production System (called TPS) was introduced by many domestic companies to remove waste and reduce manufacturing cost. However, cases of substantial and effective improvement after the introduction are not much. Even though many companies have actively conducted TPS during that time, the outcome is not satisfactory. In this paper, we show the problems and core contents to consider in applying of TPS as follows. First, the innovative organizational culture formed by active participation of employees and leadership of the CEO is very important for a successful introduction of TPS above all. Second, it is necessary to prepare various training programs optimized for the field in order to continuously improve the competency of employees in each class, and to train skilled personnel through that programs. Third, it is necessary to improve the maturity level of TPS application through the construction of correct evaluation system on accomplishment of the production system. In addition, the problems that occur should be solved through the continuous improvement activities. These results will help to TPS introduction of the domestic small-medium companies. Therefore, this study will contribute to strengthen and improve the global competitiveness in the related industries.

• Journal of the Korean Society for Library and Information Science
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• v.43 no.3
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• pp.5-29
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• 2009

The purpose of this study is to diagnose the changes, complexity and ill effects of the public library administrative system in Korea, to analyze its previous research and improvement issues, and to suggest reform plans and subsequent action. To do so, the author has proposed a unification model for the library administrative system, the library status in the local administrative organization, and the library management plan of the local government. And the author has suggested various subsequent actions for the unification of the library administrative system, that is, the transfer of property, relief of the financial burden, removal of the disadvantages caused by the status change, adjustment of the library director's position, improving the personnel system of librarianship, and amendments to the relevant laws and regulations.