• 정보보호학회논문지
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• 제19권2호
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• pp.117-125
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• 2009

일반적으로 컨택센터에서는 고객의 개인정보 취급이 필수적이며, 중요정보자산인 고객의 개인정보를 취급하는 고객정보취급자의 수가 매우 많아, 내부 고객정보 유출 가능성 등의 위협요인이 존재하고 있다. 본 논문에서는 컨택센터의 특성과 위협요인 및 취약점을 분석하였으며, 고객의 개인정보를 효과적으로 보호할 수 있는 방안을 연구하였다. 또한 내부 정보 유출 가능성을 사전에 예방할 수 있는 개인정보 보호 방안을 마련하였다. 그리고 컨택센터의 고객 개인정보보호 방안에 대하여 ISMS (Information Security Management System) 표준을 따르는 "컨택 센터의 고객 개인정보 보호 모델"을 수립하여 제안한다.

• 대한안전경영과학회지
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• 제11권4호
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• pp.279-286
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• 2009

This paper reviewed the relationship between personal factors(creativity, outwarding, entrepreneurship) and incremental innovation, and the moderating effect of tenure in the domestic service enterprises. Based on the responses from 306 employees, the results of hierarchical multiple regression analysis showed that all personal factors except creativity have positive relationships with incremental innovation factors. The results of moderating analysis showed that entrepreneurship have more positive effects on all incremental innovation factors while respondents' tenure being shorter.

• 대한안전경영과학회:학술대회논문집
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• 대한안전경영과학회 2009년도 추계학술대회
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• pp.73-82
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• 2009

This paper reviewed the relationship between personal factors(creativity, outwarding, entrepreneurship) and incremental innovation, and the moderating effect of tenure in the domestic service enterprises. Based on the responses from 213 employees, the results of hierarchical multiple regression analysis showed that almost personal factors have positive relationships with incremental innovation factors. The results of moderating analysis showed that entrepreneurship have negative effects on all incremental innovation factors in interacting with tenure.

• 대한안전경영과학회지
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• 제24권1호
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• pp.11-19
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• 2022

In order to find out the management and sanitation status of protective gear provided at the construction site, a case study and survey were conducted by visiting the site. As a result of the case study, inspection and management, disinfection, and storage of protective equipment were insufficient in both workplaces with less than 50 employees and workplaces with more than 100 employees. As a result of the survey, workers(66.2%), said they did not know how to identify hard hats(67.6.%), how to identify bad hard hats(60.8%), and how to identify bad safety belts (73.0%), even though workers(66.2%) were educated on protective gear, and those in charge of protective gear Non-specified(56.8%), regular inspection of the provided protective equipment was not performed(82.4%), and disinfection was not performed(90.5%). Therefore, as a management plan to maintain the performance of personal protective equipment, educational aspects, regular training on protective equipment, training on how to identify defective protective equipment, management of recording papers, technical aspects, strengthening of standards for placement of dedicated safety managers in small workplaces, participation of workers' representatives when selecting protective equipment, and selection of protective equipment for workers Providing opportunities, administrative aspects of protective equipment regulation and management, introduction of sanitary and cleanliness system, and selection of personnel in charge of protective equipment management were suggested.

• ETRI Journal
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• 제29권3호
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• pp.311-321
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• 2007

In this paper, we propose a user-centric conflict management method for media services which exploits personal companions for the harmonious detection and resolution of service conflicts. To detect conflicts based on the varying characteristics of individual users, the proposed method exploits the unified context describing all users attempting to access media services. It recommends and mediates users' preferred media contents through a shared screen and personal companions to resolve the detected conflicts. During the recommendation, a list of preferred media contents is displayed on the shared screen, and a personally preferred content list is shown on the user's personal companion comprising the selection of media contents. Mediation assists the selection of a consensual service by gathering the users' selections and highlighting the common media contents. In experiments carried out in a ubiHome, we observed that recommendations and mediation are useful in harmoniously resolving conflicts by encouraging user participation in conflict situations.

• Journal of Computing Science and Engineering
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• 제3권4호
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• pp.238-259
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• 2009

In this paper we discuss personal data management with mobile devices, an activity requiring the composition of services offered by standard suites of applications. We propose a data model and an interface model that allows users to define activities, tasks and services, to navigate among them according to the evolution of the personal situation as perceived and interpreted by the users themselves. The interface model acts as a lens exploring the situation, zooming into the details, covering different areas of the personal data, supporting the user in the role of a composer of personal services.

• 디지털산업정보학회논문지
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• 제10권3호
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• pp.107-117
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• 2014

The personal information extrusion accident(hacking, improper maintenance) by the internet has been increased rapidly during the last ten-year period. The personal information includes Korean resident registration number, name, cellphone number, home telephone number, E-mail address, home address, etc. Korean resident registration number is unchangeable from the cradle to the grave. Illegally accessed personal information can be wrongfully resoled or used at phishing scam. In this paper, we propose a alternative means of Korean resident registration number using the authorized certificate. The authorized certificate is in use safely in Internet. The authorized certificate(included Chinese name) is in used in offline service, the authorized certificate(included English name) is used in online(for government service) and the authorized certificate(not included name) is used in online(for private service). The authorized certificates are possible for discard, republication. The method can reduce the possibility of the personal information extrusion.

• 유통과학연구
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• 제17권10호
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• pp.93-105
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• 2019

Purpose - First, empirical research will reveal how personal creativity affects the knowledge sharing and innovation behaviors of organizational members. Second, self-management competency will be verified to explain the causal relationship between independent and dependent variables as a mediating variable and to reduce the time interval. Research design, data, and methodology - There are two major research models. First, personal creativity (professionalism, emotional intelligence, internal motivation) has a positive impact on knowledge sharing (creation of knowledge, organization of knowledge, use of knowledge) and innovation behavior (deriving ideas, implementing ideas, promoting ideas). Second, self-management competency (intellectual capacity, emotional capacity, personality capacity) plays a mediating role. In addition to descriptive statistics and correlation analysis, Cronbach's α was calculated for 259 workers in the retail industry. In addition, confirmatory factor analysis was performed using the AMOS 24.0 program, and the influence on the measurement model was analyzed to verify the structural equation model. Results - First, personal creativity had a positive effect on knowledge sharing and innovation behavior. In other words, it was confirmed that the decision-making process accompanied by individual creativity can create an atmosphere of knowledge sharing and continue to innovate. Second, personal creativity had a positive effect on self-management competency, and self-management competency had a positive effect on knowledge sharing and innovation behavior. Third, self-management competency was found to partially mediate the influence of personal creativity on knowledge sharing and innovation behavior. Conclusions - First, it is important for managers to recognize the value of creative talents who can be a fundamental source of organizational success and competitive advantage, and to attract talented people. Second, managers should be able to develop decision-making processes to develop potential creativity and encourage creative ideas, opinions, or solutions when organizing the work environment of their members. Third, managers should promote the sharing and integration of new knowledge that underlies the creative views and attitudes of teams and organizational members. Unlike previous studies, which emphasize the role of the work environment in which creative behaviors are promoted, this study shows that creativity of individual members, itself, is an important determinant of knowledge sharing and innovation behavior.

• 한국산업보건학회지
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• 제24권3호
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• pp.359-364
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• 2014

Objectives: The principal aim of this study is to provide fundamental data for suggesting substantial management plan of personal air sampler by investigating current situation of work environment monitoring service provider. Materials and Methods: The questionnaires regarding a personal air sampler were sent by electronic mail to 150 institutions, except for 22 institutions which are out of business or closed temporarily, among total 172 domestic work environment monitoring service providers designated by Ministry of Employment and Labor based on 2013. The institutions which did not reply to the questionnaire for 30 days were required directly by phone call. Finally 97 institutions gave an answer to the questionnaire and therefore the respondence rate was 65%. Results: The normal operation rate of personal air sampler exceeded 70% in all the types (particle, gas and both combination) in terms of purchased year. Furthermore the personal air sampler purchased recently showed a trend of high operation rate compared to the personal air sampler purchased previously. The distribution patterns of personal air sampler In terms of manufacturers were Gillian>MSA>SKC for particle, Gillian>SKC>AMETEK for gas and Gillian>MSA>Casella for both combination, respectively. As a result, it was found that the personal air sampler manufactured by Gillian company was utilized the most in domestic work environment monitoring service provider regardless of types of personal air sampler. Conclusions: Based on the results obtained from this study, the normal operation rate according to types of personal air sampler was as follows: 94% for personal air sampler for collecting particle only, 93% for personal air sampler for collecting gas only and 89% for collecting both particle and gas. Overall, the numbers of personal air sampler possessed and operated normally in domestic work environment monitoring service provider were 5,458 and 5,062, which indicates the normal operation rate of personal air sampler in total aspect is 93%.

• 한국건설관리학회:학술대회논문집
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• 한국건설관리학회 2001년도 학술대회지
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• pp.475-478
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• 2001

현재까지 건설 산업에서의 정보화는 계속되는 노력에도 불구하고 타 산업에 비해 저효율의 활용 구조를 가지고 있다. 이와 같은 문제점은 이제까지 건설 산업의 정보화를 위한 노력이 대부분 건설 산업이 가지는 현장 중심적 특성이 고려되지 않은 가운데 타산업에서 사용되는 시스템 자체를 그대로 도입하여 운영되어졌다는 점에 있으며, 건설정보화 문제점 해결에 있어서도 사용 주체 위주의 편의성이 무시된 정보 시스템 구축이 이와 같은 문제점을 더욱 가중시키고 있다는 점을 지적할 수 있다. 따라서. 본 연구에서는 이러한 건설정보화 문제점을 해결하는 새로운 접근 방법으로서 향후 정보산업의 핵심으로 떠오르고 있는 Mobile Communication 개념의 Personal Digital Assistant(PDA)을 이용한 건설정보관리 시스템의 구축과 그에 대한 활용을 통하여 현 건설정보시스템이 가지고 있는 문제점들을 해결하는 데 그 목적을 두고 있다.