• 제목/요약/키워드: Performance improvement factors

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기업의 품질개선활동에 따른 성과에 영향을 주는 요인에 관한 연구 -싱글 PPM을 중심으로- (A study on the influence factor for Quality Improvement Activity Performance of Enterprise)

  • 김용범;장광순
    • 대한안전경영과학회지
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    • 제13권3호
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    • pp.145-152
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    • 2011
  • Company's survival in a changing business environment is depend on what kind of strategy will be used for facing this business competition society. For this, many companies continued to apply management techniques to improve the activities in this process has been running productivity-oriented activities to switch away from the quality has become a central activity. In other words, quality improvement activities (quality improvement activity) for the continuing businesses is an important strategic element. In this study, single-PPM (Single-PPM) the company's leading quality improvement activities will be used and browse to accommodate factors that affect a successful quality improvement activities, absolute requirement for companies to learn about the conditions to improve the quality of corporate tries to emphasize the importance of the activity.

재사용 V4 강재 파이프 서포트의 성능향상 요인에 관한 실험적 연구 (A Experimental Study on Performance Improvement Factors of Used V4 Steel Pipe Support)

  • 최명기;박종근
    • 한국안전학회지
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    • 제35권3호
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    • pp.43-48
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    • 2020
  • It is considered that most of reusable pipe supports, which are used as formwork support posting at construction sites, do not meet the performance standard. Due to the use of reusable pipe supports that do not meet such performance standard the potential risk of collapse accident is increasing. Therefore, this study identifies the status of compliance with performance standard, and presents the requirements for improving quality control to prevent the collapse of pipe supports reused at the construction site. First, if the female thread of the product with no clearance and new support pin with the diameter of 12mm are replaced at the same time for use, it is considered that the performance will be improved. Second, as the quality performance during use can be improved in the case of larger thickness of inner diameter compared to the case of larger thickness of outer diameter, it is necessary to increase the inner pipe thickness greatly than the current thickness. Based on the results of this study, it is expected that the performance the reusable pipe support (V4) can be improved, if the diameter of the support pin is 12mm, the female thread has a small clearance, and the inner tube thickness is 2.3 ~ 2.7mm. In addition, it is considered that other performance improvement factors included in the study results could be used as important data for improving the performance of reusable pipe support.

Analyzing Management Factors on Enterprise Performance

  • Dahlgaard, Jens J.;Ciavolino, Enrico
    • International Journal of Quality Innovation
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    • 제8권3호
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    • pp.1-10
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    • 2007
  • A sample of Italian manufacturing companies was selected in order to verify the abilities and effects (relationships) of the management factors human resources, leadership and strategic planning on company performance. The Partial Least Squares (PLS) estimation method was used for analyzing the data collected, where the relationships between the management factors and performance were formalized by a Structural Equation Model (SEM). The analysis of the survey data showed unexpected result regarding the non significant direct relationship between Leadership and Performance. The effect of Leadership is obtained by an indirect relationship through Human Resources. The combination of Leadership and Human Resources has hence been identified as the management factors which have the highest impact on the performance of Italian industrial companies. Another interesting and unexpected result was that there was no significant impact of Strategic Planning on Performance. It seems that the leaders of Italian industrial companies have not understood that good strategic planning is a necessary condition for achieving excellence. So another improvement area is in fact Strategic Planning. This area should have the highest priority of any top management team and the focus should include how to establish a strong relationship between strategic planning and performance. No correlation between strategic planning and performance is a strong indication that something is wrong. It is not enough that Leadership is doing Strategic Planning-Leadership is also about studying and follow up on results in order to assure impacts on performance. This link seems to be missing in Italian industrial companies.

The Adoption of Big Data to Achieve Firm Performance of Global Logistic Companies in Thailand

  • KITCHAROEN, Krisana
    • 유통과학연구
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    • 제21권1호
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    • pp.53-63
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    • 2023
  • Purpose: Big Data analytics (BDA) has been recognized to improve firm performance because it can efficiently manage and process large-scale, wide variety, and complex data structures. This study examines the determinants of Big Data analytics adoption toward marketing and financial performance of global logistic companies in Thailand. The research framework is adopted from the technology-organization-environment (TOE) model, including technological factors (relative advantages), organizational factors (technological infrastructure and absorptive capability), environmental factors (industry competition and government support), Big Data analytics adoption, marketing performance, and financial performance. Research design, data, and methodology: A quantitative method is applied by distributing the survey to 450 employees at the manager's level and above. The sampling methods include judgmental, stratified random, and convenience sampling. The data were analyzed by Confirmatory Factor Analysis (CFA) and Structural Equation Model (SEM). Results: The results showed that all factors significantly influence Big Data analytics adoption, except technological infrastructure. In addition, Big Data analytics adoption significantly influences marketing and financial performance. Conversely, marketing performance has no significant influence on financial performance. Conclusions: The findings of this study can contribute to the strategic improvement of firm performance through Big Data analytics adoption in the logistics, distribution, and supply chain industries.

SERVQUAL 모델을 이용한 간호 서비스 질 측정 (Measurement of Nursing Service Quality using SERVQUAL Model)

  • 임지영;김소인
    • 간호행정학회지
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    • 제6권2호
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    • pp.259-279
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    • 2000
  • This study is a descriptive analytic research measuring nursing service quality, using SERVQUAL model, to make fundamental data and strategies for nursing service improvement. Data were collected by self-reported questionnaire from 202 patients and 142 nurses, from June 7 to 14, 1999. The reliability of instrument were adequate(Cronbach ${\alpha}=.94$). SAS program was utilized for statistical analysis of collected data. The results were as follows; 1. There was a gab between patient's expectation and perception on nursing service(Gap B). Gap D was indicated an affecting factor to decide nursing service quality. Gap C was indicated an indirect affecting factor of nursing service quality. Because it was not statistically significant in total item analysis, but in individual item analysis, 7 items were appeared statistically significant. Gap A was not a gap occurrence factor of nursing service quality. 2. Focuses of nursing service quality improvement strategies were; (1) to direct qualitative improvement of nursing service in order to correspondence patient's nursing service expectation. (2) to make nurse's service activity modified because nurse's practice were not reached patient's expectation level. (3) to need internal, external factor analysis affecting nurse's service activity. 3. Nursing service quality was decided by rather environmental inappropriateness provided nursing service than itself. Therefore, to make nursing service quality improvement, it is required to improve nursing service environment. For this, followings are required; (1) to strengthen nurse's education on lower part of nursing service satisfaction and QI activities. (2) to balance demand and supply of nursing personnel. 3) to fix computerized system for reducing other duties weight except nursing care through analysis of nursing activity. (4) to construct rational cooperating system among related departments. 4. The important parts for nursing service quality improvement were indicated as follows: (1) Gap B: 'prompt reaction', 'examination symptom before patient's complaint', 'hearted nursing service reducing patient's dissatisfaction', 'explanation goals of nursing activities', 'having special Knowledge enough', 'maintenance position comfortably', 'management of patient's physical hygiene'. (2) Gap C: 'maintenance physical safety', 'explanation about hospital rules and facilities'. (3) Gap D: 'tender, safe injection and wound care'. Because above items are mostly improved through nurse's attitude change and quality improvement, it is required to establish nursing standardization and to strengthen nurse's clinical education. As the based on above results, followings are suggested; 1. SERVQUAL model is very useful to make strategies for nursing service quality improvement because it indicates multiple factors affecting hap occurrence. 2. At individual items analysis of Gap C, statistically significant 7 items appeared higher nurse's perception level than patient's perception level on nursing service were trouble perception level on nursing service quality improvement. So. it need further research to analysis about these difference occurring factors. 3. At analysis of Gap D, it is indicated that in nursing service performance process, multiple factors lowing nursing service quality were intruded. So it needs further research to analysis what these factors are and how each factors affect on nursing performance process. 4. nursing service quality measurement is changeable according to sample select time or sampled subject's characteristics. So to develope strategy for nursing service quality improvement is based on the results of periodical analysis.

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조직간 정보교류, 조직간 신뢰 및 학습과 성과 간의 관련성 연구 (The Relationships among Inter-organizational Information Flow, Inter-organizational Learning, Trust and Performance)

  • 최종민
    • 한국정보시스템학회지:정보시스템연구
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    • 제17권3호
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    • pp.1-24
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    • 2008
  • This study empirically investigated the relationships among inter-organizational contextual factors(assets specificity, long-term orientation and interdependence), information exchange between trading partners, inter-organizational loaming and trust, and inter-organizational performance. In this study, types of information exchanged between trading firms are classified into two broad kinds: transaction information and management information. from empirical results, we found that inter-organizational contextual factors have a greater positive impact on the exchange of management information. It is also observed that the exchange of information positively influences inter-organizational trust and loaming. finally, the results of this study showed that inter-organizational trust and teaming have positive effects on the improvement of inter-organizational performance. Thus, it is concluded that the amount of information exchanged according to the conditions of inter-organizational contextual factors gives rise to inter-organizational teaming and high levels of trust, and high levels of trust and learning contribute to the increase of inter-organizational performance.

Selecting Optimum Management Practicesin Pre-construction Phase Considering Project Characteristics

  • Cha, Hee-Sung;Kim, Ki-Hyun;Ko, Young-Jin
    • Journal of Construction Engineering and Project Management
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    • 제2권1호
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    • pp.1-4
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    • 2012
  • The importance of project performance management as an alternative for solving problems is rising, which are followed by the hardships of managing construction project in the construction industry. This research classifies and applies the improvements made by the operator's work, in order to apply factors of success on the construction project, as performance management factors. In addition, in order to predict the results reflecting the project characteristic of performance management factor un-improvable by the operator in the initial stage of construction, the effect of project characteristic to the performance was drawn by performance difficulty. Also, in order to improve the predicted performance, researches on setting valid best practices according to the performance territory through a correlation analysis between the best practices improvable through the operator's work, and the performance was made.

부분부하 조건에서 히트펌프의 운전변수 최적화를 통한 냉방계절성능(SEER) 향상에 관한 실험적 연구 (An Experimental Study on the Performance Improvement of the Seasonal Energy Efficiency Ratio(SEER) of a Heat Pump by Optimizing Operating Parameters under Partial Load Conditions)

  • 최성경;이상헌;김선재;김용찬
    • 설비공학논문집
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    • 제29권3호
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    • pp.111-118
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    • 2017
  • Performance factors such as the EER(Energy Efficiency Ratio) and the COP (Coefficient of Performance) are being replaced by seasonal energy efficiency factors, like the SEER (Seasonal EER) and the SCOP (Seasonal COP) to evaluate the performance of a heat pump by the time of the year. Seasonal performance factors, such as the CSPF (Cooling Seasonal Performance Factor) and the HSPF (Heating Seasonal Performance Factor) are used to describe the heat pump's performance during the cool and hot seasons. In this study, the optimization of all heat pump's operating parameters was experimentally conducted to enhance the SEER based on the EU standard (EN 14825). Moreover, the SEER was improved by the compressor frequency, as well as indoor and outdoor fan speeds. In addition, the performance characteristics of the heat pump were studied under partial load conditions. As a result, the SEER was enhanced by 17% when the compressor frequency was optimized. An additional 2% improvement was achievable with the optimization of indoor and outdoor fan speeds.

A Study on the Success Factors for the Restaurant Service Industry: Moderating Effects of Restaurant Types and Locations

  • Hwang, Jeong-Hee;Chung, Kyu-Suk;Kim, Myoung-Soo
    • 아태비즈니스연구
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    • 제9권3호
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    • pp.11-24
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    • 2018
  • We develop the success factors model including research hypotheses in the restaurant service industry. The research model in this study was tested on survey data collected from 282 restaurant owners. In this study, we tried to identify the success factors of the restaurant service industry and analyze the relationship between those success factors and business performance. Especially, we analyzed the impact of success factors on business performance being moderated by the restaurant type and location. Through the analysis of the research model, it is shown that operation management and customer relationship management and so on play an important role in the improvement of business performance. In addition, we found that the impact of the success factors on business performance is moderated by the restaurant type and location. A limitation of our study is the sampling. Franchise restaurants will need to be included in future studies. We expect that our research will help start-up restaurant managers to get useful insights to better manage their own businesses. Although the study on the success factors of the restaurant service industry is very important, there are few researches on that in Korea. Therefore, this study can give new insights on how the restaurant owners do business in the restaurant service industry.