• 제목/요약/키워드: Performance Evaluation Fairness

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금융시장에서 영업사원의 지각된 평가 공정성과 직무성과 간의 구조적 관계 (Structural Relationship between Salesperson's Perceived Evaluation Fairness and Job Performance in the Financial Market)

  • 이준섭;김지영;이한근
    • 유통과학연구
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    • 제14권12호
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    • pp.141-151
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    • 2016
  • Purpose - Salesperson perceptions of the fairness and accuracy of a performance evaluation system were examined by managerial and professional employees of large organization. The performance evaluation process is central to many personal decisions such as attitude for job and sales performance. This study investigates the relationship between perceived evaluation fairness, job satisfaction, organizational commitment, and sales performance. The main purpose of this study is to develop and empirically test a comprehensive model of salespersons' perceived evaluation fairness on sales performance. For this purpose, we identified the structural relationship between perceived evaluation fairness, job satisfaction, organizational commitment, and sales performance. Also we investigate the mediating effects on job satisfaction and organizational commitment between perceived evaluation fairness and sales performance. Research design, data, and methodology - To empirically test these relationships, data were collected by in-depth interviews from sales managers and questionnaire surveys from 300 salespersons who work for sales area (credit card company, insurance company). Demographically, the overall sample was 91.6% female, 77.9% 30s and 40s, and 34% college educated, with an average tenure with their present organizations of 4 years. The questionnaire was composed of total 20 items dealing with frequency, quality, and consequences of perceived evaluation fairness, job satisfaction, organizational commitment, and sales performance. To test the research hypotheses, collected data analyzed by confirmatory factor analysis (CFA) and structure equation model (SEM). Results - Through extensive and rigorous literature review process of related literature(Perceived evaluation fairness, Job satisfaction, Organizational commitment, Sales performance), research model and research hypothesis was set up. This study obtains the following research results. First, perceived evaluation fairness has a positive effect on job satisfaction, whereas the effects of perceived evaluation fairness on organizational commitment and sales performance did not show statistically significant result. Second, job satisfaction and organizational commitment have complete mediating roles to the relationship between perceived evaluation fairness and organizational commitment, and relationship between perceived evaluation fairness and sales performance. Conclusions - Based on the results, salespersons' perceived evaluation fairness is one of the key independent variable for making high job satisfaction, organizational commitment, and sales performance. Finally the theoretical, managerial implication and research limitations are mentioned in the discussion.

상사 리더십과 동료의 정서적 지원이 성과평가 공정성과 자기효능감을 통하여 과업 성과에 미치는 영향 연구 (A study on the Effect of Superior Leadership and Emotional Support of Co-workers on Task Performance through Performance Evaluation Fairness and Self-Efficacy)

  • 신일철;서영욱
    • 한국콘텐츠학회논문지
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    • 제22권6호
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    • pp.701-711
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    • 2022
  • 본 연구는 불확실한 시장환경에서 기업의 과업 성과에 영향을 미치는 요인을 찾기 위해 상사 리더십과 동료의 정서적 지원이 성과평가 공정성과 자기효능감을 통하여 과업 성과에 미치는 영향 관계를 살펴보고자 하였다. 이를 위하여 기업 직원들을 대상으로 500부의 설문 자료를 수집하였고, Smart PLS 3.0을 사용하여 연구 가설을 검증하였다. 연구 결과 상사 리더십과 동료의 정서적 지원이 직원들의 성과평가 공정성에 개별적으로 정(+)의 영향을 나타내었고, 성과평가 공정성은 자기효능감에 정(+)의 영향을 나타내었다. 본 연구를 통하여 직원들이 받아들이는 성과평가 공정성과 자기효능감이 업무성과에 영향을 미친다는 것을 밝혀내서 후속 연구가들에게 이론적 토대를 제공해 주었고, 기업에서는 업무성과를 높이기 위해서는 인사제도인 성과평가 공정성을 관리하여 직원들의 도전 의식을 고취 시켜야 한다는 실무적 시사점을 제시하였다. 향후 연구에서는 본연구 결과를 바탕으로 과업 성과를 위해 조직이 갖추어야 할 요인에 대한 다양한 연구가 필요하다.

공공부분 성과평가에 대한 공정성 지각이 조직성과에 미치는 영향에 관한 연구 (A Study on the Influence of Justice Perceived in the Performance Evaluation on Organizational Performance in Public Sector)

  • 김진완
    • 한국품질경영학회:학술대회논문집
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    • 한국품질경영학회 2010년도 춘계학술대회
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    • pp.209-217
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    • 2010
  • The importance of performance management has been on the rise, which led to public sectors utilizing BSC performance management system as a tool for adaptability, effectiveness, efficiency, and reorganizational abilities by the public sectors. However, due to lack of fairness of evaluation of performance management, it is difficult to expect high level of acceptance by organizations. Therefore, the purpose of the research is to analyze the acceptance of performance management system by organizations via stabilizing the system within the organization group. The research will utilize BSC performance management system of private sectors to introduce the system to public sectors to show the correlation between fairness of performance management and acceptance of performance management. Theoretical background for correlation between fairness of performance management and acceptance of performance management was created through reviews of documents and theories focusing on performance management. The methodology of the research was shaped through surveying members of organizations of public sectors. To analyze the findings of the data SPSS was exploited to find the statistics regarding frequency, degree of reliability, relevance, and recurrence. To summarize the research findings, the perception of performance management by organization members of public sectors shows positive correlation between fairness and acceptance of performance management, also acceptance of performance management shows positive correlation regards to organization performance. In spite of the findings of the research, the fairness and distribution of performance management was not great. Limitation occurred due to lack of perception and knowledge of performance management of respondents of the survey.

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Performance Evaluation of a Method to Improve Fairness in In-Vehicle Non-Destructive Arbitration Using ID Rotation

  • Park, Pusik;Igorevich, Rustam Rakhimov;Yoon, Jongho
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • 제11권10호
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    • pp.5098-5115
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    • 2017
  • A number of automotive electronics-safety, driver assistance, and infotainment devices-have been deployed in recent vehicles. This raises new challenges regarding in-vehicular network arbitration. A performance analysis of non-destructive arbitration has revealed a fairness issue. The arbitration prioritizes without collisions, despite multiple simultaneous transmissions; however, the performances of the highest priority node and the lowest priority node are very different. In this paper, an ID-rotation arbitration method to solve the arbitration-fairness problem is proposed. The proposed algorithm was applied to several engine control units (ECUs), including a controller area network (CAN) controller. Experimental results showed that the algorithm improved the fairness as well as the total throughput within a specific performance constraint.

한국과 미국의 사회복지 평가체계의 특성비교 (A Comparison of Social Welfare Evaluation Systems between Korea and the United States)

  • 김통원
    • 한국사회복지학
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    • 제45권
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    • pp.126-155
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    • 2001
  • It has been 5 years since evaluation systems were introduced to the social welfare field in Korea. More than half of social welfare agencies (617 out of 1,267) were evaluated in the past two years. Most areas of the agencies were the target of an extensive evaluation in 2000. As "the Evaluation Era" has come, problems were raised especially regarding the Accreditation system of the Ministry of Health and Social Welfare. More specifically, the problems were related to operation and management of the evaluation systems including the issue of evaluators' objectivity and fairness. In addition, evaluation costs have been too high to the government. The evaluation systems of OECD nations including the United States were quite different. These nations have used the Performance Measurement in order to secure the objectivity and the fairness. Although the quantity of information was limited compared to that of the Accreditation system, these nations have taken the lead in the governmental evaluation. In this context, this study compared social welfare evaluation systems between Korea and the United States. It presented the current status and problems of the Accreditation system of the Ministry of Health and Social Welfare, discussed the American Performance Measurement and its limitations, and compared the strengths and weaknesses of the two evaluation systems. In addition, this study suggested the strategies of Korean evaluation systems in the long term as well as in the short term.

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국방 핵심기술 연구개발 사업의 평가지표 개선을 위한 계층분석적의사결정기법 적용 연구 (A Study on the Application of Analytic Hierarchy Process to Improve the Fairness of Evaluation Indicators for the National Defense Core Technology R&D Projects)

  • 김찬수;조규갑
    • 한국군사과학기술학회지
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    • 제10권3호
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    • pp.79-89
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    • 2007
  • This study suggests the applicability of an AHP(Analytic Hierarchy Process) to improve the validity and fairness of evaluation index to assess the defense core-technology R&D projects. This study focused on the design of the proposal and performance evaluation index to structure them into a hierarchy using AHP which can be applicable to take the opinion of the defense R&D experts. Using the refined evaluation index, we propose a technique to enhance the reliability of the defense R&D projects evaluation system.

광-슬롯 경로 배정 방식을 기반으로 한 WDM 링의 성능 평가 (Performance Evaluation of the WDM Ring Network Based on Photonic Slot Routing)

  • 한상현;이호숙;소원호;은지숙;김영천
    • 대한전자공학회:학술대회논문집
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    • 대한전자공학회 1999년도 하계종합학술대회 논문집
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    • pp.154-157
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    • 1999
  • Photonic Slot Routing(PSR) is a promising approach to solve the fundamental scalability problem of all-optical packet switched WDM networks. In photonic slot routing, packets destined for the same subnetwork are aggregated to form a photonic slot which is jointly routed as a single unit of information through the network. The relative location of the nodes from bridge may cause to fairness problem in the unidirectional WDM ring network based on PSR. As photonic slots from different subnetworks can originate contentions at the bridge, packets may be dropped and retransmitted. Thus we evaluated the performance of PSR based WDM ring network in the point of fairness for each node and slot contentions at the bridge. Simulation results show that the PSR based WDM ring requires a slot access mechanism to guarantee the transmission fairness and efficient switch architecture to resolve slot contention at the bridge.

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무선랜 상에서 공평성을 제공하는 EDCF 기법의 성능평가 (Performance Analysis and Evaluation of EDCF Supporting Fairness in Wireless LANs)

  • 최기현;이재경;신동렬
    • 한국통신학회논문지
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    • 제33권8B호
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    • pp.615-623
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    • 2008
  • 무선랜은 MAC 프로토콜과 스케줄링 알고리듬과 같은 다양한 기술을 이용하고 있으며 이런 기술 대부분은 주로 공평성과 서비스 차등화를 주로 다루고 있다. 그러나 대부분의 무선랜 시스템은 하나의 QoS 측면만을 고려하고 있기 때문에 이러한 기술을 동시에 제공하기 어렵다. 따라서 본 논문에서는 공평성과 차등서비스를 동시에 제공하기 위해서 Distributed Fair Scheduling(DFS)기법과 Enhanced Distributed Coordinated Function(EDCF) 기법을 이용하여 빠른 처리를 요구하는 트래픽의 처리뿐만 아니라 같은 우선순위를 갖는 트래픽의 공평성을 보장할 수 있는 F-EDCF를 제안하고 Markov 프로세스를 이용한 성능평가를 통하여 그 타당성을 검토한다. 성능평가에서 기존의 BDCF 방식보다 평균 전송량과 공평성뿐만 아니라 지연시간 또한 개선됨을 확인 할 수 있다.

공유된 병목 링크를 경유하는 MPTCP의 성능 평가 (Performance Evaluation of MPTCP over Shared Bottleneck Link)

  • 뉴옌 반 딘;노승환
    • 한국통신학회논문지
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    • 제40권1호
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    • pp.70-77
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    • 2015
  • 본 논문에서는 TCP와 병목 링크(bottleneck link)를 공유하는 MPTCP(Multipath TCP)의 성능을 실험을 통해서 측정하고 결과를 제시하였다. 실험을 통해서 MPTCP의 공정성(fairness)과 성능은 지연, 패킷 손실 등과 같은 전체 네트워크의 조건에 크게 영향을 받는다는 것을 알 수 있었다. 이상적인 일반적인 네트워크 조건에서 MPTCP는 TCP보다 상대적으로 성능이 높아서 TCP와 불공정(unfair) 하지만, 네트워크의 지연이 증가하고 패킷 손실이 증가함에 따라 처리율(throughput)이 감소하며 TCP보다도 처리율이 감소하는 것을 알 수 있었다.

프로젝트 공급망 참여기업의 흡수능력, 지각된 인센티브 혜택 및 협업의 질에 관한 실증연구 (An Empirical Study on Absorptive Capacity, Perceived Incentive Benefit and the Quality of Collaboration in Project-based Supply Chain)

  • 김태웅
    • 디지털융복합연구
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    • 제11권7호
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    • pp.83-95
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    • 2013
  • 엔지니어링 프로젝트의 공급망관리는 입찰 및 수주, 협력업체의 선정, 계약체결부터 시작하여 프로젝트 진행을 위한 협력업체와의 협업 등 다양한 활동을 포함한다. 본 연구의 목적은 프로젝트 유형의 공급망에 참여한 바 있는 협력업체들의 공급망 관련 성과를 최종 종속요인으로 설정하고, 흡수능력, 협력업체 평가의 공정성, 협업의 질 및 인센티브 등과 같은 주요 선행요인 간의 상호연관관계를 분석하는데 있다. 이를 위해 프로젝트 공급망에의 참여실적이 있는 기업들로부터 설문조사를 실시하여 통계적 가설을 검증하였다. 분석결과, 협력업체들의 공급망 성과는 인센티브, 흡수능력 및 협업의 질에 의해 영향을 받으며, 협력업체 평가공정성은 인센티브와 흡수능력에도 영향을 미침을 확인할 수 있었다. 다만 인센티브는 유의수준 5%에서 흡수능력 증대에 영향을 미치지 못한다는 통계적 결과가 도출되었다.