• 한국정보시스템학회지:정보시스템연구
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• 제27권2호
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• pp.157-173
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• 2018

Purpose Product characteristics and price value in website have strongly effects on customer satisfaction. Especially, in the online shopping site, the scarcity limits the customer's opportunity to purchase the product. Thus scarcity has been proposed as a important factor that makes the customer highly aware of the merchantability of the product. The scarcity in the web store is used as an important variable to make purchasing decisions of users easier by psychological pressure. In the case of scarce products with price discounts in online commerce, advertising formats that highlight scarcity value in the web commerce market are very effective in enhancing purchase intentions of consumers. Unlike offline stores, the importance of scarcity becomes more important when reflecting the characteristics of online commerce. Therefore, this study intends to confirm the influence of the degree of price discounts and scarcity information presented by Web sites on consumer purchase behavior in Web purchase behavior. Design/methodology/approach This study conducted a web-based experimental study on price sensitivity and price discount. Therefore, we created experimental web-sites that offer two stimuli according to the discount rate. The 200 respondents were randomly assigned. The stimuli were fictitious based on tourism products. The first stimulus presented the price discount(15% discount) with basic explanation about the package of the tourist package. The stimuli assigned to the second group were used for groups with high price discount intensity(65% discount). In this way, the two stimuli clearly distinguished the level of price discount intensity. This paper conducted t-test analysis and structural equation to analyze the experiemental results after confirming the reliability and validity. Findings The results of this study are as follows. The difference in price discount intensity (15% vs 65%) with scarcity showed the mean difference among all the variables. Therefore, this study concluded that there is a significant difference between the price discount of 15% and 65% for the acquisition value and transaction value of users. In particular, consumers' purchase intention is greater and product recommendation intensity is stronger when the price discount is 65%. As a result, the high degree of the price discount intensity with scarcity exerts a greater influence on consumers' purchase intentions. Product scarcity also have a significant impact on perceived value of users. Therefore, purchase intention of customers increases when perceived value increases their profit and pleasure feeling.

• 한국경영정보학회:학술대회논문집
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• 한국경영정보학회 2007년도 추계학술대회
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• pp.527-532
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• 2007

Differentiation strategies have been suggested as the critical sources of competitive advantage in B2C industry where customers can switch internet shopping mall with one click with virtually no transaction cost. Indeed, competition on low pricing cannot be a viable strategy in B2C industry. Moreover, cultivating customer loyalty to attain profitability is still a challenging task for most internet shopping mall. In this study, we provide empirical analysis results on key managerial variables that indicate the difference between the product categories in terms of customer perception on relative value importance. We first identified comprehensive managerial variables and organized them in terms of customer decision stage. Next, with reference to extant literatures on product characteristics based e-commerce strategy, hypotheses are developed to formalize the customer value differences on the key managerial variables. Empirical testing results indicated that there are significant differences on customer perceived value of the key managerial variables between the product groups. The findings provide useful insight for further study on e-commerce differentiation strategy.

• 한국의류학회지
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• 제26권9호
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• pp.1342-1353
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• 2002

The purpose of this study was to provide the basic information to be helpful in establishing more rational prices discount strategy in prices discount advertising. The experiment design for study was a $3{\times}2{\times}3$ between subject factorial design in which the factors were discount presentation types(discount price presentation/discount rate presentation/discount price and discount rate presentation), existence of normal price presentation(presentation/ non-presentation) and semantic cues(regular sales/markdown on the previous season's product/storehouse opening sales). Thirty subjects were randomized in one of 18 experimental conditions. The subjects of this study were 540 female university students in Kwangju, Korea. The results were as follows; 1. Significant interaction effects between discount presentation types and the semantic cues were found in perceived transaction value(p<.01), perceived acquisition value(p<.05), and purchase intention(p<.05)- It means that discount presentation types in prices discount advertising need to present differently according to price discount types. 2. Significant interaction effects between existence of normal price and the semantic cues were not found. It means that normal price need to present in prices discount advertising regardless of price discount types.

• 디지털융복합연구
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• 제17권6호
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• pp.19-25
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• 2019

최근 들어 소비자 관점에서 차량을 공유하는 카셰어링(car sharing) 관련 연구가 다양하게 진행되었다. 한편 일본의 국토교통성(國土交通省)은 공유경제 관점에서 새로운 거래유형으로 카셰어링 서비스와 고속버스와 연계한 사업형태 및 급격히 증가하는 카셰어링을 더 효과적으로 활용하기 위해 공유 자동차 설치의 사회실험과 정책들을 실증적으로 실시하였다. 따라서 본 연구는 일본의 고속버스와 연계한 사례를 살펴본 후 실제적 차원에서 그 내용을 분석하고 논의하였다. 이는 일본의 고속버스와 연계된 이용 등으로 카셰어링 활성화 방안 사례를 통해 국내의 카셰어링의 연계된 서비스를 확산시키는 데 있어서 실무적 시사점을 제안했다는 점에서 의의가 있다고 할 수 있다. 또한 229명의 카셰어링 이용자에게 수집한 자료를 실증적으로 검증하였다. 다중회귀분석 결과, 경제적 가치와 시간적 가치 및 심리적 가치의 순서로 이용의도에 영향을 미치는 것으로 나타났다. 이러한 연구결과는 고속버스와 연계된 카셰어링 이용의도를 높이기 위해서 이용자의 지각된 가치에 대한 이해가 요구되며, 카셰어링 이용자의 만족도를 향상시키기 위한 관리적 활용 방안이 필요함을 시사한다.

• 한국콘텐츠학회논문지
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• 제13권1호
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• pp.156-163
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• 2013

과거 미디어를 통한 인식의 확장은 '정보'였다. 그러나 앞으로의 미디어의 주된 목적은 정보의 전달이 아닌, 정보를 통해 인식되어지는 개인의 '감성'과 '경험'의 가치공유에 목적을 두게 될 것이다. 현대에서 개인의 감성이 이슈화되기 시작한 것은 모더니즘 이념의 한계성과 포스트모더니즘에서 시작된 인간사고의 자율적 인식의 팽배에서 비롯된 것으로 볼 수 있다. 그러나 물질만능주의에 한계를 느낀 지금시대에 다시금 마케팅을 위한 기능위주의 감성적 접근이라면 우리는 인간 본연의 가치이며, 새로운 소통의 가치로 재인식되고 있는 '감성'이 한순간 유행처럼 끝날 수도 있다는 점에 유념하여야 한다. 따라서 본 논문에서는 인간의 잠재된 인식작용인 감성의 개념을 알아보기 위한 방법으로 존 듀이의 '트랜스액션'에 대하여 살펴보고자 한다. 듀이의 트랜스액션이란, 인간과 환경간의 상호교호 관계적 활동과 거기에 수반되는 일체의 인식과정을 지칭하는 용어로, 인간 감성과 사용자의 경험 그리고 환경을 유기체적 순환관계로 해석한다. 이러한 이해는 과거 주체와 대상간의 이분법적 소통의 한계를 벗어나 광범위한 환경에서의 인식의 관계를 확장함으로서, 개발자와 사용자간의 의식의 경계를 허물고 다양한 각도에서 감성을 공유하고 경험을 표현할 수 있는 디자인 방법을 모색하게 한다.

• 마케팅과학연구
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• 제17권1호
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• pp.101-122
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• 2007

많은 온라인 사용자들은 아직도 인터넷을 통해 구매하는 것을 꺼려하는 경향이 있다. 인터넷 쇼핑몰을 통한 구매행위는 해당 사이트에 의해 제시되는 정보에 상당부분 의존할 수밖에 없으며 개인 정보의 누출과 관련한 보안과 결제 안전성에 대한 문제의 심각성이 커지고 있기 때문이다. 이에 따라 인터넷 쇼핑몰들은 치열해지는 경쟁 환경에서 살아남기 위해 고객의 신뢰를 향상시키고 장기적 거래관계를 강화 시킴으로써 경쟁우위를 확보하는 것이 필수요건이 되고 있다. 이에 본 연구는 인터넷 쇼핑몰의 신뢰에 영향을 미치는 선행요인(지각된 품질, 지각된 명성, 지각된 가치)과 전반적 신뢰와의 관계, 그리고 전반적 신뢰와 결과요인(지각된 위험, 사이트 의존의사, 사이트 재방문)과의 관계에 초점을 두었으며 선행요인들간의 인과적 관계 및 결과요인들 간의 인과적 관계를 실증분석하여 신뢰의 선행요인과 결과요인들 간의 구조적 관계를 살펴보았다. 인터넷 쇼핑몰 이용자를 대상으로 설문을 진행하였으며 신뢰성과 타당성 분석 및 구조방정식 모델분석을 통해 나온 결과률 요약하면 다음과 같다. 인터넷 쇼핑몰의 지각된 명성과 지각된 품질은 신뢰에 모두 긍정적인 영향을 주는 중요한 요인으로 나타났다. 이와 더불어 신뢰는 지각된 위험에 매우 유의한 영향을 미치는 것으로 나타났으며 지각된 위힘을 거치지 않고도 사이트 재방문과 의존의사에 중요한 영향을 미치는 것으로 실증분석 결과 나타났다. 마지막으로 신뢰와 마찬가지로 지각된 위험은 사이트 재방문에 유의한 영향을 미치는 것으로 나타났다.

• 유통과학연구
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• 제12권11호
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• pp.67-76
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• 2014

Purpose - PB (Private Brand) refers to the product for which the distribution company plans the production independently, consigns the production to the manufacturer, or attaches the self-developed trademark and sells it. To reinforce competitiveness in such a market environment, diverse products development, systematic management activities, and marketing efforts to analyze and understand the consumers' behavior regarding PB products are emphasized. Therefore, this study aims to investigate the relationships among PB product attributes, consumption emotion, brand attitude, and brand loyalty in general supermarkets. First, PB product attributes were defined using the five categories of perceived price, store image, familiarity, perceived service, and perceived quality, based on preceding studies. This study examined the influence of PB product attributes on consumption. Further, this study examined the relation among consumption emotion, brand attitude, and brand loyalty. This study provides more detailed and concentrated strategic implications. Research design, data, and methodology - In this study, the research model was designed to examine the relation among PB product attributes, consumption emotion, brand attitude, and brand loyalty. For the data collection method, the questionnaire survey comprised multiple items for each component and the direct interview method was employed. To collect data, the questionnaire survey was conducted for customers who personally visited the general supermarket after verifying the PB product purchase experience. The questionnaire survey was performed for one month, May 2014. A total of 300 questionnaires were distributed and 240 questionnaires were used for the analysis, excluding the unanswered and insincere questionnaires. The data were analyzed using SPSS ver. 20.0. Results - First, PB product attributes had a significantly positive effect on consumption emotion. The PB product attributes perceived by the customer at the point of service contact are important to form the positive consumption emotion. Second, consumption emotion had a significantly positive effect on brand attitude. Third, the consumption emotion had a significantly positive effect on brand loyalty. Such consumption emotion is an important factor in causing the positive evaluation on the brand attitude perceived by the customer. Fourth, brand attitude had a significantly positive effect on brand loyalty. The consumption emotion was positively represented to invoke the relational continuance behavior. The relational continuance behavior accompanies the repetition of purchase, word of mouth, and recommendation activities, and influences trust regarding the brand, for which the customer maintains the transaction continuously. Conclusions - The PB product attributes perceived by the customer at the point of service contact are important factors to form the positive consumption emotion. Based on this result, the discount store service provider would prepare the measures that can make the customer recognize the positive value, and make more detailed efforts. Consumption emotion is an important factor to cause the positive evaluation on the brand attitude perceived by the customer. Based on this result, the general supermarket must make efforts to provide fun or convenience in the purchase process for consumers.

• Journal of Korea Trade
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• 제26권7호
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• pp.185-202
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• 2022

Purpose - As overseas direct purchase transactions using e-commerce increase, the scale and scope of international trade are diversified, and the transaction volume using online platforms in e-commerce is increasing. The e-commerce market share will become more important because it is not only a medium connecting B2C, but also because it will expand the scope of trade. This study aims to reveal the factors that influence purchase intention according to Korean-Chinese consumers in e-commerce. In addition, the study has comprehensively confirmed the influence between each factor in the e-commerce environment by integrating and analyzing the characteristic factors of online information sources and platforms in one structural equation. Finally, the study confirmed that there is a significant difference in the influence relationship between Korean and Chinese consumers. Through this, the study will contribute to content production in the e-commerce market according to the target market and the expansion of the mutual entry of Korea and China. Design/methodology - This study aims to confirm the mediating effect of the details of the online information source characteristics and platform characteristics when the perceived quality affects purchase intention. It is confirmed that the factors affecting Korean and Chinese consumers differ. Findings - It was confirmed that differences exist according to the group of Korean or Chinese consumers for the entire research model. In the case of Korean consumers, the mediating factors when perceived quality affects purchase intention are expertise, reliability, entertainment, informativity, and convenience; in the case of Chinese consumers, the factors are expertise and informativity. Originality/value - This study proved that Korean and Chinese consumers cannot be regarded as having the same characteristics, and therefore, strategies aimed at each e-commerce market should be differentiated. In addition, although previous studies on online information sources and platform characteristics were not integrated, this study confirmed a significant influence relationship among the factors that could affect purchase intention in the actual e-commerce environment.

• 산경연구논집
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• 제10권2호
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• pp.39-49
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• 2019

Purpose - Customer loyalty and citizenship behavior are key success factors of franchise system. They make the management of franchisee more effective and efficient. Prior studies, however, mainly dealt with only acquisition utility of customer, such as perceived product/service quality and brand reputation to explain customer loyalty and citizenship behavior, which explains only on one side. We tried to investigate the effect of exchange utility of customer, such as relationship strength and psychological obligation together with the acquisition utility. In addition, we tried to investigate the relationship between customer loyalty and citizenship behavior in franchise context. Research design, data, and methodology - This study used data collected from the dining franchisee managers of 342 franchisors in South Korea. The franchisors consist of more than ten franchisees, the majority of which participated directly in the transaction with franchisor and have worked for more than six months. To test the hypotheses, the study used structural equation model analysis. Results - H1-1, 1-2, 1-3 predicted that acquisition utility would increase customer loyalty to franchisee. In support of H1-1, 1-2, 1-3, the results indicated that acquisition utilities such as perceived product value, perceived service value, and franchise brand reputation had positive effects on customer loyalty. H2-1, 2-2 predicted that exchange utility would increase customer loyalty to franchisee. In support of H2-2, the result indicated that psychological obligation had positive effects on customer loyalty like other acquisition utilities. However, H2-1 was not supported. Relationship strength had no significant effect on customer loyalty. H3 predicted that customer loyalty would increase customer citizenship behavior. In support of H3, the results indicated that customer loyalty had positive effect on customer citizenship behavior. Overall, the evidences generally supported the hypotheses. Conclusion - The results of the study show that not only acquisition utility but also exchange utility increases customer loyalty to franchisee and also show that customer loyalty increases customer citizenship behavior. Interestingly, however, relationship strength has no significant effect on customer loyalty. These results have two implications. The one is that increasing exchange utility can improve customer loyalty as acquisition utility can. The other one is that both of customer utilities can improve customer citizenship via customer loyalty.

• 마케팅과학연구
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• 제18권4호
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• pp.195-215
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• 2008

본 연구는 기업에 대한 소비자의 의도추론이 희소성 효과에 미치는 영향에 있어서 희소성 메시지의 수량한정 유형 및 폭의 조절효과를 파악하고자 진행되었다. 연구결과는 크게 두 가지로 요약할 수 있다. 첫째, 특별한정으로 제시되는 경우에는 소비자의 기업에 대한 의도추론은 희소성 효과에 영향을 미치지 않았다. 그러나 일반한정으로 제시되는 경우에는 소비자가 기업의 의도를 추론하는 경우가 그렇지 않은 경우에 비해 구매의도가 더욱 낮았다. 둘째, 수량한정의 폭이 작은 경우에는 소비자의 기업에 대한 의도추론은 희소성 효과에 영향을 미치지 않았다. 그러나 수량한정의 폭이 큰 경우에는 소비자가 기업의 의도를 추론하는 경우가 그렇지 않은 경우에 비해 구매의도가 더욱 낮았다.