• 제목/요약/키워드: Perceived Personalization

검색결과 58건 처리시간 0.024초

구독경제 서비스 만족과 지속사용의도에 영향을 미치는 요인 연구: 이용동기와 플랫폼, 서비스 특성요인을 중심으로 (A Study on the Factors Influencing the Satisfaction and Continued Use Intention of the Subscription Economy Service: Focusing on Use Motivations, Platform & Service Characteristics)

  • 김민정;김태은
    • 문화기술의 융합
    • /
    • 제9권5호
    • /
    • pp.535-542
    • /
    • 2023
  • 본 연구는 구독경제 서비스에 대한 만족과 이용의도에 영향을 미치는 다양한 변인을 확인하고자 하였다. 기존 연구 고찰을 통해, 개인 특성과 서비스 특성 변인을 함께 고려하고자 하였으며 최종적으로 서비스 이용동기, 플랫폼 특성요인과 제품 및 서비스 특성요인으로 구분하여 살펴보았다. 연구결과, 구독경제 서비스 만족도에 영향을 미치는 이용동기는 기능적, 유희적 경제적 동기로 나타났으며, 플랫폼 특성요인 중 플랫폼 최신성과 서비스 특성요인 중 편의성, 경제성, 인지된 개인화가 영향을 긍정적인 영향을 미치는 것으로 나타났다. 지속이용의도에는 기능적, 유희적 동기와 편의성이 긍정적인 영향력을 보였으며, 사회적 동기는 부적 영향력을 보였다. 또한 경제적 동기와 플랫폼 최신성, 경제성, 인지된 개인화는 구독경제 서비스 만족도를 매개하여 지속이용의도에 긍정적 영향력을 보이는 것을 확인하였다.

수사면담 시 라포의 구성 - 네 가지 라포형성 기법을 사용해서 - (Rapport Building in Investigative Interviewing by Using Four Rapport Building Techniques)

  • 김시업
    • 한국심리학회지 : 문화 및 사회문제
    • /
    • 제19권3호
    • /
    • pp.487-506
    • /
    • 2013
  • 본 연구는 범죄청소년을 면담하는 공식적 형사사법기관의 조사관이 본격적인 조사를 실시하기 전, 피조사자에게 라포형성을 시키기 위해 기존 학자들이 이론적으로 제안한 개인화, 공감, 경청, 그리고 본 연구자가 제안한 '신빙성 쌓기'의 노력들이 피면담자의 자기보고식의 설문지를 통해 측정한 라포형성의 정도에 어떤 기법들이 실제 영향을 주는가를 탐색하고자 했다. 이를 위해 대학생들에게 위 네 가지 기법들이 자신들에게 지각되는 상황에 대한 조사와 학자들이 제시한 네 가지 기법의 구체적 실행방법들을 토대로 조사관의 라포형성 기법들과 구체적 실행방법들을 선정했으며, 조사관의 라포형성을 위한 각 기법별 실행들이 피면담자에게 지각되는 정도와 라포를 측정하기 위한 설문지를 작성했다. 현직의 보호관찰 여성조사관이 총 139명(남, 122; 여, 17)을 대상으로 직접 면담하면서 라포를 형성하고 이에 대한 피면담자들의 반응을 얻었다. 각 네 가지 기법에 의해 형성된 피면담자의 라포의 정도를 기준으로 상하집단으로 나누어 각 집단 간 라포 총점수의 차이가 있는지를 분석했다. 그 결과, 네 가지 기법들이 라포 상하집단 간의 라포양의 차이를 나타내는 것이 확인되었다. 마지막으로, 본 연구의 한계점과 추후 연구방향에 대한 제언을 했다.

  • PDF

모바일 패션 앱의 지각된 유용성과 위험 및 행동의도 -중국인 유학생 초점집단 면접 조사- (Perceived Usefulness and Risks and Behavioral Intentions of Mobile Fashion Apps -Focus Group Interviews with Chinese Students Studying in Korea-)

  • 홍희숙;순위;이승은
    • 한국의류학회지
    • /
    • 제44권2호
    • /
    • pp.255-272
    • /
    • 2020
  • This exploratory study investigated Chinese consumers' perceived usefulness and risks of fashion apps and identified reasons for continuance and discontinuance intentions. This study conducted focus group interviews with a convenience sample of 13 Chinese students majoring in fashion in Korea. Based on interviewee responses, this study identified five attributes leading the perceived usefulness of mobile fashion apps (ubiquity and convenience, multi-media information, personalization, interactivity between consumers, and immediateness) and sub elements related to the five attributes. Five types of perceived risk (privacy risk, security risk, product risk, loss of future opportunity, and time risk) were identified in relation to Chinese consumers' use of fashion apps. The important role of live streaming services was uniquely identified by Chinese fashion app users. Usefulness of location-based information provided by mobile fashion apps were differently perceived according to respondents' use purpose, and augmented reality services provided by the apps were related to entertainment rather than usefulness. This study provides meaningful insights into Chinese consumers' perceptions of fashion apps and important app attributes that influence their continuance and discontinuance intentions. The findings from this study lend preliminary implications for future researchers and fashion businesses interested in the Chinese app market.

An Extension of Theory of Planned Behavior for in-App Advertisements: The Case of Vietnamese Young Mobile Users

  • Tapanainen, Tommi;Dao, Trung Kien;Nguyen, Thi Thanh Hai;Pham, Thi Anh Duong;Nguyen, Danh Nguyen
    • Journal of Information Technology Applications and Management
    • /
    • 제27권1호
    • /
    • pp.147-171
    • /
    • 2020
  • In-app advertisement is a fast-growing trend in mobile advertising, where user acceptance of ads is facilitated by the fact that users have voluntarily downloaded the app through which the ad is served. However, research in this ad category is limited. This study applies an extended version of the theory of planned behavior. Analysis results from 412 young mobile users in Vietnam using structural equation modeling showed that while localization and perceived enjoyment affected user intention to watch in-app ads as expected, perceived behavioral control and trust did not. Such results may be due to embedding the ads to applications, confusing users' behavioral intentions. The results underline the need for more future research in the area. In practical terms, companies should improve localization and entertainment aspects of ads to create more relevant and engaging advertisements.

The Effect of Big Data-based Fashion Shopping Applications on App Users' Continuous Usage Intention

  • Hong, Hyekyung;Shin, Yeonseo;Lee, MiYoung
    • 패션비즈니스
    • /
    • 제22권6호
    • /
    • pp.83-93
    • /
    • 2018
  • The purpose of this research is to investigate the characteristics of big data-based fashion shopping (BDFS) application, perceived usefulness, and expectation confirmation that influence the continuous usage intention of BDFS application users based on the expectation-confirmation model. A survey was conducted with female consumers in their 20s, who are living in Seoul and Incheon area and have used BDFS applications, A total of 182 responses were used for the data analysis. Five hypotheses were proposed, and regression analyses were conducted to test those hypotheses. The results indicated that the users' perceived usefulness increased with the increase of accuracy and personalization characteristics of the app and the expectation confirmation. The result suggested that it is essential to provide accurate information for users to feel useful and to develop the personalized offerings and services which can be the biggest strength of the big-data based mobile fashion store. It was also found that continuous usage intention increases with increased perceived usefulness and expectation confirmation. This result suggests that expectations can play a critical role in perceiving the usefulness of BDFS applications and the user's expectation confirmation also significantly affected the users' continuous usage intention.

스마트폰 위치기반 어플리케이션의 이용의도에 영향을 미치는 요인: 프라이버시 계산 모형의 적용 (Factors Influencing the Adoption of Location-Based Smartphone Applications: An Application of the Privacy Calculus Model)

  • 차훈상
    • Asia pacific journal of information systems
    • /
    • 제22권4호
    • /
    • pp.7-29
    • /
    • 2012
  • Smartphone and its applications (i.e. apps) are increasingly penetrating consumer markets. According to a recent report from Korea Communications Commission, nearly 50% of mobile subscribers in South Korea are smartphone users that accounts for over 25 million people. In particular, the importance of smartphone has risen as a geospatially-aware device that provides various location-based services (LBS) equipped with GPS capability. The popular LBS include map and navigation, traffic and transportation updates, shopping and coupon services, and location-sensitive social network services. Overall, the emerging location-based smartphone apps (LBA) offer significant value by providing greater connectivity, personalization, and information and entertainment in a location-specific context. Conversely, the rapid growth of LBA and their benefits have been accompanied by concerns over the collection and dissemination of individual users' personal information through ongoing tracking of their location, identity, preferences, and social behaviors. The majority of LBA users tend to agree and consent to the LBA provider's terms and privacy policy on use of location data to get the immediate services. This tendency further increases the potential risks of unprotected exposure of personal information and serious invasion and breaches of individual privacy. To address the complex issues surrounding LBA particularly from the user's behavioral perspective, this study applied the privacy calculus model (PCM) to explore the factors that influence the adoption of LBA. According to PCM, consumers are engaged in a dynamic adjustment process in which privacy risks are weighted against benefits of information disclosure. Consistent with the principal notion of PCM, we investigated how individual users make a risk-benefit assessment under which personalized service and locatability act as benefit-side factors and information privacy risks act as a risk-side factor accompanying LBA adoption. In addition, we consider the moderating role of trust on the service providers in the prohibiting effects of privacy risks on user intention to adopt LBA. Further we include perceived ease of use and usefulness as additional constructs to examine whether the technology acceptance model (TAM) can be applied in the context of LBA adoption. The research model with ten (10) hypotheses was tested using data gathered from 98 respondents through a quasi-experimental survey method. During the survey, each participant was asked to navigate the website where the experimental simulation of a LBA allows the participant to purchase time-and-location sensitive discounted tickets for nearby stores. Structural equations modeling using partial least square validated the instrument and the proposed model. The results showed that six (6) out of ten (10) hypotheses were supported. On the subject of the core PCM, H2 (locatability ${\rightarrow}$ intention to use LBA) and H3 (privacy risks ${\rightarrow}$ intention to use LBA) were supported, while H1 (personalization ${\rightarrow}$ intention to use LBA) was not supported. Further, we could not any interaction effects (personalization X privacy risks, H4 & locatability X privacy risks, H5) on the intention to use LBA. In terms of privacy risks and trust, as mentioned above we found the significant negative influence from privacy risks on intention to use (H3), but positive influence from trust, which supported H6 (trust ${\rightarrow}$ intention to use LBA). The moderating effect of trust on the negative relationship between privacy risks and intention to use LBA was tested and confirmed by supporting H7 (privacy risks X trust ${\rightarrow}$ intention to use LBA). The two hypotheses regarding to the TAM, including H8 (perceived ease of use ${\rightarrow}$ perceived usefulness) and H9 (perceived ease of use ${\rightarrow}$ intention to use LBA) were supported; however, H10 (perceived effectiveness ${\rightarrow}$ intention to use LBA) was not supported. Results of this study offer the following key findings and implications. First the application of PCM was found to be a good analysis framework in the context of LBA adoption. Many of the hypotheses in the model were confirmed and the high value of $R^2$ (i.,e., 51%) indicated a good fit of the model. In particular, locatability and privacy risks are found to be the appropriate PCM-based antecedent variables. Second, the existence of moderating effect of trust on service provider suggests that the same marginal change in the level of privacy risks may differentially influence the intention to use LBA. That is, while the privacy risks increasingly become important social issues and will negatively influence the intention to use LBA, it is critical for LBA providers to build consumer trust and confidence to successfully mitigate this negative impact. Lastly, we could not find sufficient evidence that the intention to use LBA is influenced by perceived usefulness, which has been very well supported in most previous TAM research. This may suggest that more future research should examine the validity of applying TAM and further extend or modify it in the context of LBA or other similar smartphone apps.

  • PDF

남성 소비자의 모바일 패션 쇼핑에서의 구매경험과 패션 쇼핑성향, 모바일 쇼핑특성, 지각된 가치 (Fashion Shopping Orientation, Mobile Shopping Characteristics, Perceived Value, and Mobile Purchase Experience in Male consumer's Mobile Fashion Shopping)

  • 채진미
    • 한국의상디자인학회지
    • /
    • 제19권1호
    • /
    • pp.107-120
    • /
    • 2017
  • The purpose of this study was to investigate the effects of fashion shopping orientation and mobile shopping characteristics on consumer's perceived value. In addition, mobile purchase experiences of male consumers in their 20s~30s were analyzed. Questionnaires were carried out from November 10, 2015 to November 20, 2015 and 230 useful data were analyzed by descriptive statistics, exploratory factor analysis, reliability analysis, ANOVA, duncan test, multiple regression using Spss 21. The results of this study were as follows: First, fashion shopping orientation of male consumers was composed of five factors, which were 'brand ostentatious orientation', 'pleasure/trend orientation', 'economic orientation', 'impulse orientation' and 'time-saving orientation'. Second, mobile shopping characteristics were divided into three factors including 'ease of use', 'personalization', and 'security'. Third, fashion shopping orientation factors such as 'pleasure/trend orientation', 'economic orientation', and 'time-saving orientation' had a significant influence on the perceived value, while all the factors of mobile shopping characteristics affected the perceived value significantly. Fourth, there were significant differences among the classsified groups based on the level of purchase frequency and the period of using mobile shopping mall in fashion shopping orientation factors. Fourth, there were significant differences among the group classified by the level of purchase frequency in mobile shopping characteristics factors. These results suggested the differenciated strategies for customer management to make male consumers lead to mobile purchase.

  • PDF

A study on the impact of host's personalized offline services and platform ease of use on shared homestay consumers' purchase intention

  • Zou, Ji-kai;Yoon, Sung-joon
    • 한국컴퓨터정보학회논문지
    • /
    • 제26권7호
    • /
    • pp.109-118
    • /
    • 2021
  • 전통적인 경제 모델과 달리 공유 경제 모델에 있어 "공급"과 "소비"의 관계에서 가장 큰 변화는 공급자가 비표준화 된 개인 공급자가 되어 다양한 개인화 서비스를 실현할 수 있다는 것이다. 반면에 개인 서비스 제공 업체에 대한 신뢰 문제도 있을 수 있다. 본연구에서는 에어비앤비를 연구대상으로 공유 홈스테이 모델에 따른 개인화 서비스와 편의성이 소비자의 구매 의도에 어떤 영향을 미치는지와, 플랫폼 신뢰를 형성하는 소비자의 혁신적 성향의 조절역할을 조사한다. 연구결과, 공급자의 개인화 서비스와 편의성은 공유 경제 플랫폼에 대한 소비자의 신뢰와 지각된 가치에 대한 매개 효과를 통해 소비자의 최종 구매 의도에 긍정적인 영향을 미쳤다. 또한 소비자의 혁신적 성향은 지각된 가치와 플랫폼 신뢰에 영향을 미치는 개인화 서비스과정에서 긍정적인 조절역할을 하였다.

A Study on the Factors Affecting User Trust and Satisfaction: Focusing on the Online Fashion Curation Services

  • Hohyun Kim;Jongtae Lee
    • Asia pacific journal of information systems
    • /
    • 제33권4호
    • /
    • pp.1156-1170
    • /
    • 2023
  • Various corporates have launched products and brands to meet the diverse needs of consumers. However, an excess of information and products could be collapsed into a choice paradox far from the intention. As an alternative to these problems, curation-based services have recently been in the limelight and can be adopted into e-commerce sites. As one of the earlier studies on the considerable factors of curation services, this study focuses on the online fashion recommendation system in which design quality, interactivity, and perceived usefulness will affect trust, satisfaction, and continued intention to use. In the result, the design quality factor shows a positive effect on satisfaction, but not on the trust. Also, interactivity doesn't demonstrate a significant positive effect on both the satisfaction and the trust factors far from the previous ones but the perceived usefulness had a positive effect on those. In addition, the personalization does not affect a significant effect on the satisfaction factor but on the trust factor. Subsequently, the trust affects the satisfaction, and the satisfaction on the continued intention to use factor, but trust does not significantly affect the continued intention to use directly.

연구개발 조직의 지식경영시스템 기능에 대한 인지적 중요도에 관한 연구: 정부출연 연구소를 중심으로 (The Perceived Importance of Knowledge Management System Functionalities in Research Teams: An Empirical Analysis of Government-sponsored Research Organizations)

  • 이홍주;유기현;김종우;박성주
    • Asia pacific journal of information systems
    • /
    • 제13권3호
    • /
    • pp.243-259
    • /
    • 2003
  • Many R&D organizations have interests on knowledge management system(KMS) to organize and utilize their knowledge resources. Currently, for research collaboration and knowledge management R&D organizations use either a specialized knowledge management system or a set of general application systems such as basic messaging system and document management system. The objectives of this paper are to identify important functionalities of knowledge management systems based on team characteristics and knowledge process of research teams in research organizations and to provide implications to design and implement knowledge management system for R&D teams. Survey results show that research teams perceive communication, collaboration and connection functionalities are important when their team sizes are large or they are distributed. During knowledge capture process, they need personalization of knowledge to reduce information overload.